Used the car wash here for years. Not sure what's happened, but they've lost their way a bit. They shut down for a week last summer for what they said was emergency repairs. For those of us who have monthly subscriptions, they charged us the normal amount anyway. Couple of weeks ago, same thing, shut down for a week. This time an older gentleman who seemed to be owner or manager said this was all scheduled, to replace half the equipment one year and half the next. Should be all good now. Said they'd take care of the missing days we paid for. Since we have three cars, that's 21 days total of no usage. Of course, we got billed the full amount on all three accounts anyway. Grrrrr.
They're transitioning to RFID tags instead of numbered tags to speed things up. Yesterday the car in front of me was having a problem, but they finally got into the wash. I pulled up and the gate opened, but since they were still hosing that car down it shut again. The woman working tried to reopen it, but was having issues. She wanted the number off my RFID tag, which is on the inside in tiny print instead of visible from the exterior like the old tags. I couldn't read it, it was too small but I offered to let her take a picture and blow it up if she wanted. She asked if she could stick her head in the window to read it, and I said fine but she couldn't do that. She said not to worry, she'd let me in. Which made sense, because now two cars delayed in a row meant there was a pretty good line behind me. That would have been fine, but then one of the guys with the hose came over and said he needed to see the credit card on the account. One problem though: We have three accounts on two different credit cards and I don't know which one is on this car. He insisted, when the woman had already handled the situation to my satisfaction. So I backed out and left.
Now I have zero accounts there. Plenty of other places in Morgan Hill, including two new ones soon to open. read more