This is the worce customer service I ever received, I been mistreated employees name LORENZA at 14460 Monterey HWY
Morgan Hill 76 union gas station.
I believe, because i was Asian, this lady LORENZA treated me with total disrespectful every time when I go there to fill up my gas tank with some drink , on 09/ 05 /20 , this morning.
I asked for $20 for gas and 1 drink , hand out $100 bill with sincere apologies not having smaller bill.
Lorenza was speaking language with customer behind me , and they all started laughing at me .
When I asked her , if i had done something wrong , lorenza said, I have to buy more for her to take $100 bill from me .
I looked around to find something to buy , but I was in rush with could not find anything to buy .
Lorenza with her disrespectful hand signaling for me to either buy more or , she won't sell to me .
I couldn't believe what I heard , but I didn't want to create any trouble, I came out side the store, as I was walking towards my car one nice man break the $100 bill and gave me the 5 $20 bills .
I went into store , stayed line , hoping someone else will help me, but no same lady LORENZA ,
" I told you we can't accept $100 bill unless u buying more , so what do u want ?
I was so humiliated and disappointed, how this employees attitude towards me , i was just about to break down into tears .
Meantime I hand out $40 to get gas , and i asked her if she knew end of side of store wall, gas pump numbers, she responded. " HOW I KNOW WHAT NUMBERS IS , ITS YOUR JOB TO TELL ME WHAT GAS PUMP NUMBERS ARE & last words with different languages.
Meantime she gave me a change , so I asked her again .
" IF YOU DON'T KNOW PUMP NUMBERS , WHICH PUMP DID YOU USED FOR ME TO GET GAS?
LORENZA responded.
" NOW I KNOW WHICH PUMP, BEFORE MY EYES WERE BAD , I COULDN'T SEE THE NUMBERS, BUT NOW I DO , ITS #5 . "
This isn't all the discrimination I received, LORENZA, delivery didn't started gas pump, made me go into store 3 times before she came out from store to tell me , with her languages, something about stupid,
I try all i can to kept come , and went inside the store, asked for receipt , ofcourse, she had attitude with " OH NOW YOU WANT RECEIPT TOO ? WAIT I AM BUZY WITH CUSTOMERS "
SO I waited, late for my appointment , got the receipt, driving to San Jose with tears in my eyes .
I been in this America for last 35 years , I never been humiliated, mistreated because I was Asian .
Its been over 12 hours ago , I am still crying my eyes out why this person , LORENZA treated me like I was dirt on her feet ?
I kept my come all the time with this person, never i was disrespectful to her , her treatment towards to me was totally unacceptable, all because I was Asian and never lost my patience with her .
I need to stop this person LORENZA, from abused attitude towards to Asian. i will not stop at leaving review about LORENZA CUSTOMERS SERVICE here , i will continue contact 76 union gas station higher upper management, whom will take proper action to LORENZA POOR, DISRESPECTFUL, CUSTOMERS SERVICE so LORENZA won't treat any asian visitors to 76 union gas station on Morgan hill ever again . read more