I recently brought my car in for a leak repair and was impressed by the exceptional…read moreservice-especially C.Maddox, who I believe is a manager.When another issue arose the next day, he went above and beyond to get it resolved last-minute, so I could pick up my kids. The entire team was professional, courteous, and truly caring.Highly recommend Jiffy Lube on Richmond Highway in Alexandria 22309 A+++ experience!

*edited update and review* After seeing my review, we were contacted by the Area Manager for Jiffy…read moreLube... we were well taken care of and compensated for this issue. If it were not for the great response and upper management here, we would be taking our business elsewhere, but they did an amazing job and we have chosen to stay with this shop. I know the team will do better in the long term! My husband has been coming here for over 2 years and hasn't had an issue really. But sometimes ya just can't. We waited nearly an hour to get the oil changed... sitting almost complete with our oil change the employee next to us doing another car somehow ended up squirting oil all over the side of my suburban, on my husbands arm and a drop inside the truck since the front windows were down. We had coupons and my husband is a veteran we usually use our coupon and his Va discount... today the "manage" gives $25 for our "inconvenience" but will not give a VA discount or let us use our coupon with it. Lost our business because we still have to go back through a car wash to hopefully get the oil off the side of the truck.

Absolutely outstanding customer service. They took great care of my honda. I would highly…read morerecommend them to anyone needing service to their vehicle

I took my 2018 Dodge Durango to Yates Car Wash Detail Center on April 13th to have it cleaned…read morebefore trading it in toward the purchase of a new vehicle. Unfortunately, what should have been a routine $42 car wash turned into a very disappointing and costly experience. After the wash was completed, a supervisor, Marvin Cornejo, brought me over to my vehicle and informed me that they could not get the driver-side window to roll back up. There were also clear signs that the driver-side power window switch had been pried on in an apparent attempt to get the window working again. Prior to bringing my vehicle to Yates, I had never experienced any issues with the windows or electrical system. To their credit, the staff apologized at the time, took photographs of the damage, and completed an incident report. I was told that the owner would be contacting me to discuss the damage and how the situation would be handled. It has now been a week, and I have received no follow-up whatsoever. Because I was trading the Durango in that same day, the damage directly affected the condition of the vehicle and resulted in a $500 reduction in my trade-in value. So, in the end, a $42 wash plus the $5 tip I gave the staff cost me an additional $500. The wash itself was fine, and I understand that accidents can happen. What I find unacceptable is the lack of accountability and follow-through afterward. If your business damages a customer's vehicle, documents the incident, and tells the customer that the owner will contact them, following through should be the bare minimum. Receiving no communication at all only adds insult to injury. I purchased my new vehicle later that same day, and based on this experience, I will not be bringing it to Yates Car Wash Detail Center. Unfortunately, I also cannot recommend Yates to others. Accidents happen. How a business responds when they happen says far more about the business than the accident itself. In this case, the lack of communication and accountability has been extremely disappointing.

Not sure why this location doesn't function like any other jiffy lube. All other locations I've…read morebeen to there's an employee that will meet you at your vehicle as you pull in and check you in. At this location you can expect to wait at least 30 minutes just to be checked in.

Amazing customer service Robert is an outstanding guy. Super smart and a big book lover. He needs a…read moreraise

Had to get my husband's car inspected/emissions today because it wasn't allowing us to do our…read moreregistration without it. We've been coming here for the last 2 years and have had no problem. Today we came (5.24) and it was super fast. We came in as another car just went in which was pretty fast. Once our car went in it took us about 14 minutes(i used a stopwatch).

Today I went to the Mt. Vernon Sunoco to have my emissions testing done. There was a car in the bay…read morealready so I pulled up to where it was indicated to get in line. I waited about 15 min and a man who had been working on the car in the bay, walks out toward me and yanks the handle of my car to open it very rudely & aggressively. He couldn't open it because it was locked but my window was down and he says very rudely to me "You need to hurry up people are waiting!" I'm floored... no one has spoken to me since I've been waiting, so for this to be our first exchange was just bizarre to me. I told him that no one has spoken to me yet or told me I was next.... I open the door to get out and he rushes into my car... still hasn't spoken to me in a way you would a customer... and pulls my car forward into the bay. I was literally standing there with my mouth open. I wasn't told what to expect, how long it would take... NOTHING! Steve, I believe you are the owner & the one I'm referring to. Rude doesn't even describe your actions today. I was shaking when I drove off honestly because I just couldn't believe that anyone, let alone a woman would be treated this way. Your customer service was non existent & honestly if I could have gotten myself together I would have never had the service done there. Do better!

I went to Passport Infiniti for my 30k oil change, lube filter, and tire rotation. They came back…read moreand said my rear brake rotors and pads were worn out and needed to be replaced for $800. I might look stupid, but I am not that stupid! I declined the service. We have taken my wife's car to Del Ray Service Center for the past few years. I knew I could trust them for an honest assessment of my brakes. I left Passport Infiniti and went straight to Del Ray Service for a second opinion. They were busy when I walked in, but they took the time to take a close look at my brakes. They assessed that my brakes are good for at least another 20k miles. It is sad that the dealership Passport Infiniti that I bought my car from has such a dishonest service department. The great thing is that the people of Alexandria have an honest Mechanic at Del Ray Service Center that they can go to and get a truly fair assessment of their vehicle. I highly recommend them to anyone looking for an honest, talented and great Service Center.

This was my first time coming here, and they were able to fit me in last minute. They took care of…read moremy safety inspection quickly and professionally. Really appreciate it--thank you!

I had a very pleasant experience when I had to bring my car in for a 90,000 mile maintenance last…read moremonth. The gentlemen who work there are very friendly, yet professional. They know their stuff. If you have to leave your car for a few hours, they'll give you a ride home if needed. I just waited less than an hour for my service, so I just sat inside. I even got a postcard in the mail a week or two ago thanking me for choosing them to service my vehicle. That was very nice, that they really appreciate me as a customer. I will be returning in the future for oil changes and other maintenance services. Don't waste your time at the dealership, or you shall get ripped off!

Proprietor did a bait-and-switch on a 10% coupon I used for an expensive brake job. Gave a 5%…read morediscount for parts and said he gave a 5% discount for labor (he actually didn't) and that was the "10% discount" on the service. Pretty dishonest.

I've been a client at this Midas for almost easily over a decade. They have taken care of three of…read moremy cars and I trust them implicitly. Jerry is an absolute treasure and a straight shooter who will give you a good overall look at your car in addition to sharing what his team found. Midas' new text system is a little clunky but I like having a written record of what they found for further reference. Even though I've moved 20 minutes away and Duke Street is a nightmare to drive I've never reconsidered taking my car for care elsewhere.

I drove an hour in traffic to get here only to be asked if I could come the following day because…read morethey were backed up & unable to take me..things happen, but a simple phone call would've saved me the hassle (I doubt they just got backed up when I walked in the door). I recommend skipping this place for the lack of customer service, they weren't apologetic or empathetic..so many other places to get an oil change.

Don't go to Huntington car care. Needed inner tie rod replaced, but they replaced outer tie rod…read more How could a qualified mechanic miss that?

I have been taking my 2015 Infiniti SUV to HCC for the past few years. They are always reliable and…read morenever try to nickel and dime me for anything. They are honest and if there is a service they cannot complete, they provide recommendations on where to take my vehicle. They used to be open on the weekends but now it's only M-F but you can get in as early as 7 am, which is great! Parking is tight but I always seem to find somewhere to leave my car. I've had brakes, oil changes, tire rotations, and a slew of other major services done here and I have never had any regrets. If something came up and they were at fault, they quickly fixed it for me or offered compensation, which says a lot.