I want to start off with it is a little pricey, customer service will be the energy you give . enough said . This Gas Station will always be clean 24 /7 no homeless people hanging outside it is always stocked with goodies and coffee made 4 times a days . They have - Car Oils - Food to warm up - cigarettes NO MENTAL - phone Chargers Etc. read more

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This is amount the worst gas station you can go to . Price is expensive . Restroom always closed Staffs are rude and always not on site read more

The worker guy has attitude He didn't let me park for a second to go drop my money. I will never use this bullshit gas station. Workers are jealous. read more

I finally did it I found the worst shell gas station in all of SoCal. This is a step below the grime you'd expect from a. Shell in general but you can imagine going up to a locked door late at night and trying to order from a window in which the guy tells you blindly he doesn't have stuff every gas station has without even bothering to look. read more

Victory Blvd Burbank Shell gasoline station, I need a restroom and they said someone inside the restroom. I told the woman there is no one inside and she refuse to open the door. We buy gasoline and shell employee refuse to.open the bathroom door and she is very rude to us me and my daughter. read more

The cashier lady was parked in the air/water refill station and when we confronted her she just said "oh " and just ignored us... LMAOOO which tells me she actually didn't care about how bad our experience was when we went. It was also pouring rain when I had to do this . I also had to spend extra money because her car was in the way. They def wouldn't be nice to you if you came here.if ur lucky enough to see these reviews please stay away. If this is a family business that's actually awful way to conduct buisiness read more

The best experience I have had in my life. I am not lying. The service was top notch and the food was michelin star. Just one thing, I am a 15 year old boy and can't drive, but I saw the gas prices and almost lost my lunch because they were so expensive. read more

I Just really want to know whats up with these gas prices? Not only to make that not a pleasant place to visit. sometimes the person behind the register could be a little bit rude and take out the bad day they're having on the Customer's With passive, aggressive, rude interactions. I don't understand why the gas here is so expensive when it's literally the same gas from the other shells Yeah they want to charge a dollar plus just because..... unless the gas here has a magical power, I just don't understand why the price is significantly higher than other Shell gas stations in the valley. read more

Shell - The Most Expensive Shell in the Valley for absolutely no reason. About $1+ higher than most Shell gas stations - Gas Stations Near Me - Burbank, California

The worse employee ever! I took my elderly resident's this morning. They wouldn't even help us.

Stopped by the convenience store at this Shell gas station and was met by very rude attendant at the cash register obviously having a bad day, taking it out onher customers. read more

I visited this Shell gas station today to get some lottery tickets. The lady name fiola do not understand too much English. She charged me $10.00 for $9.00 tickets. I had to repeat myself over and over again. I will not go there anymore! The lady can not count money tha th well. 8/6/20@4:32pm The business contact number is disconnected not in service. The gas station business name is different from what is listed outside and in the directory. read more

What an awful experience trying to put some gas today. I drove up and the pump said card is not working and that I need to see the cashier. I went in and asked for 20 bucks in gas and paid with my credit card. I went to pump and it stopped pumping at 2 bucks. Then I had to go back into the store to tell the cashier that the pump wasn't working. The cashier who was a sorry excuse for a human said to push the pump harder like I don't know how to pump gas. Mind you all this is taking up precious time as the pump is the one furtherest away from the store and it was a busy time where I had to join the line. Then he comes out to see and realizes it's not pumping. He proceeds to charge me again !!!!!! I told her no i already paid for the gas. He said he was busy and that he only charged my credit card 2 bucks. I am writing his review to say that their customer service sucks big time. All that time and hassle for 2 bucks in gas. I will never to this gas station again. And after searching them I can see all the bad reviews and it's not only me. read more

This is a shell gas station now...the cashier barks had her mask on her chin and when I was pumping gas I saw her let 3 men in without mask. I will never get gas from this place ever again. read more

Most expensive gas around. Rude workers. No bathroom. Overpriced snacks. AVOID at all costs!

I have no words for this shell... we came here in search of the gas station in nathan for you and left with a new budding friendship. the woman inside the store is beyond attentive and kind; she is extremely helpful and looks like someone who would wait on the sidewalk while you tie your shoes and your other friends keep walking. the inside is futuristic and very exquisite and feels like i am shopping in a gas station on mars! 10/10 i would recommend please go here..or else... read more

The prices are insane here! I had to walk to buy motor oil. It costs 15$ A small bottle! the Gas is like minimum a dollar more than neighboring stations. read more

Best gas station I've ever been to in my whole life, I got the 1.75 rebate and my total was only 13.25. Service was amazing and Daniel the man working there had so much wisdom and remedies for being scared. read more

BE AWARE NOT TO GET SCAMED BY THIS GAS STATION. For the second time this year Shell gas station has not honored my Ralphs/Kroger gas rewards discount, even when they say they offer it. Especially when you pay cash, The tellers inside allow you to input your Ralph's rewards info and the in store device states that you have earned a discount amount, in my last case it said $0.40 cents discount per gallon. Then when you go to pump the gas, the gas pump does not reflects the discount and charges you the actual amount advertised instead. I lost out on $6.94 cents this last time from them. When you bring it to the tellers attention, they just make excuses, act confused and unwilling to help. It's not about the money I write this, its more about the integrity of this gas station being untrustworthy multiple times. Probably most people don't bother with it afterwards. So I called Shell corporate and when they looked up if this gas station participates with Ralphs rewards, they informed me that they don't and should not be misleading customers this way, even further their machine should not indicate discount amounts either. They are conducting an investigation. Finally when you try to call then at the number they provide in the internet, the number in not good. With everything that is going on in our country, we need to speak up when it merits it. read more

ABSOLUTELY AVOID Chase Fraud was able to detect a $100 charge from this gas station nearly 1 year after stopping here for gas on the way back to Arizona. From what I have read on yelp, many have had the same issue with this SCAM station. read more

Honestly, I don't know what so many people can have against a gas station. It's great. Go.

Awful condition. Terribly high prices. Have no idea how this station is still operating. It's an eyesore. read more

The gas is always overpriced compared to other stations in the area, the pumps are filthy, the attendants inside are not friendly, and worst of all... they sell expired milk! I only go here to use the ATM and that's only if I'm in an emergent situation. read more

Though I've never been here, I called to ask the owner a question. Because I work for a credit card processor, I inquired for some info VERY politely. I was then threatened to have my phone call monitored. I was warned never to call again, or else. Needless to say, I will never be going here, but I just wanted to post on here and mention something about the character of the owner. Yikes! read more

It's convenient for me to fill up here, because I live nearby and it's never crowded. Every once in a while the price is more competitive but it's smart to catch a glimpse before deciding to fill the tank here. You have to go inside to pay -- no transactions at the pump. No big deal. Here's the problem... The woman inside is only at the register 50% of the time if you want to pay. I've actually had to leave three times before, because she was nowhere to be found. How do they expect to stay in business that way? This isn't a high end gas station by any means, and it's only convenient to me the 50% chance the woman is at the register. I think I'll fill up at another place down the road from now on. It's a shame, because this place can fix their issues and they're at a very convenient location to become more successful. read more

This place is average. A bunch of of wierd people here just stare at you... When putting gas I had this guy literally stare at me for a good 5 minutes when I was in the phone in my car. The gas is cheap for sure, I was around the corner and needed gas asap, only put 10 dollars as I usually use shell. read more

I used to wonder why this gas station is always empty, now I know. Although the price is reasonable, the service is TERRIBLE. I've gone several times, and each time I have to wait 30 seconds to a minute inside for an attendant to get up and help me. She walks in as if it was a huge inconvenience to get up, then rings me up with the worst attitude you can imagine (as if she's doing me a favor). Also, I once bought some chocolate from there and it was expired. Do yourself a favor and drive a couple extra blocks to another gas station that knows anything about how to treat a customer. read more

FRAUD ALERT !!!! I live in Garden Grove about 50 miles from Burbank. Never been here, and somehow I got charged by this store 100$ . Like WTH , my car doesn't even hold that much gasoline. read more

If I could give this place a no star I would. It's the worst business I have ever been to. After having no other choice then to drop in to get some emergency gas i discovered what I had only have heard about. The women at the counter was rude and did not even acknowledge me first of all. To then be pumping gas and have the male yell in my face saying I'm a dishonest Mexican because the pump didn't autostop. What kind of a business yells and accuses their customers of being a thief!! I paid the jerk his .34 and will NEVER return. Don't ever ever ever go to this business so it can be forced to shut down. It's a travesty to all the other businesses who are small but still value their customers. read more

Wow the lady at the counter was soooo rude!! She was speaking Russian and I happened to also speak Russian. I said something in Russian to try to make conversation and she told me to mind my own business!! What a rude little twat! I have not gone back that gas station. Also that gas sucks! I think get less mpg from it. Maybe next time you should be more polite to your customers. read more

It was one of those mornings... Later than usual, and I pull up to Sevan gas, as it was my most time effective option on my way north out of Burbank. After realizing they do not accept credit cards at the pump, I walk in to the store, and the attendant is loading Redbull into the display case as if the fate of the world depended on the cans being aligned within a millimeter of one another. Three minutes later, he looked up and mosied over to the front counter, finally taking my money and sending me on my way.. I thought I must have been on a hidden camera show, but no such luck.. read more

Awful. They charge 25 cents for air, even when you buy gas. That's against state law. I will report these a$$hats.

This is the worst place I have ever seen. The guy there is so rude. He charges 75cents for every credit card transaction. (First time ever saw this in US). The lady who runs the legals department is also hopeless. She never does the work and even if she does it wont be on time. Never ever go to her for any DMV or tax filing work. She would make u run after her for months. She would take the money in advance so u would get stuck up with her. Trust me I am not exaggerating. Almost 5 of my friends had this problem and one has filed a dispute as well. SERIOUSLY, BEWARE OF THIS PLACE... read more

Definately do not go here to get your oil changed. I called here while looking at my options for oil change. I wanted to spend less than i normally do at jiffy lube (35 dollars) for my big suv. I called the the guy told me itd be 20 dollars. I was excited, as i just got qupted 30 for my vehicle type at another local shop. The guy gives me the oil change and says 'thatll be 45 dollars'. He said that the 20 dollars is only for the labor, and the oil and supplies cost more. I was conned out of the most expensive oil change i had ever received. He didnt even reset my oil light, until i went back later to ask him. No new air in tires or topping up fluids like normal oil change places give. I was so taken advantage of. Never again. read more

Do not go to this gas station unless you're ok with them disrespecting and taunting you. The male is rude! I have never been so mistreated in my life. I was on the freeway when my car started to make noise. I immediately exit the free and pulled up into the gas station to see what was going on. I did not have a flat so I went inside and ask the male if he could come and look under my car to see if I was dragging something, because I tried to look and did not see anything. He replied very clearly "I do not speak English". I ask the female sitting behind the counter ask him, she replied "He's not a mechanic". I went back to my car to call roadside service since I am a female and don't know much about cars and noticed I had left my cell phone at home, I went back in and ask could I use there phone to call a toll free #, the male then said his phone only receives calls. They had a business phone and 2 cell phones on the counter. I attempted to show them the business card to show them it was roadside service and it was a toll free # when the male started to yell how come I don't have a phone with my fancy car, I advised him I left it at home by mistake, he went on to tell me how does not have to help me and how he works every day and I probably don't and is driving around in a fancy car. I told him I do work, I just need to have them come. He then ask me how much money I was willing to give him to use his phone, I then offered him a few dollars then he said I don't want your money. He continued to yell and laugh saying how I needed his help with my fancy car. I could not believe this was happening, in total shock the tears started to roll down I was so hurt. I just walked out, he followed me outside, yelling "hey fancy car girl, you don't want to use my phone now". He repeated several times, his voice started to fade the further I walked trying now to search for a payphone on the street. I have never in my 38 years of my life been treated so bad, and judged solely based on the kind of car I drove. He knew absolutely nothing about me and I did nothing to him for him to taunt me, yell and be down right MEAN and RUDE for no reason. Did I mention this gas station has a garage to fix cars. How can one have a business dealing with the public from all walks of life and be so mean. If I was purchasing gas, would he decline my business/money because of the kind of car I drove. Probably not! I have forgiven his behavior for my own sake, but before you patronize his business and give him your hard earned money, ask yourself is this the type of person you want to support. Words cannot describe the sadness I felt. How can a person be so cruel and unkind and treat anyone this way. He knew nothing about me, he did not know if the car was even mine or not, yet judged based on the type of car I was in. I do not believe good, hard working people would want to patronize this business. read more

I live locally & get gas here often as they have good prices usually. I typically do not have any interaction with the staff as I use the credit card machine at the pump. Tonight I had the miserable fortune of having to deal with the cashier. My pump said it was "ready to pump" but the gas would not flow. After many attempts I went inside to ask for help. I was the only car there...they were NOT busy at all. The attendant was nowhere to be found but her laptop was on & sitting on the counter. She finally came out of the bathroom & when I explained the pump wasn't working she made no effort to help, but rather rudely said it must be my fault. I again asked if she could come help, but she sat down at her laptop & began looking at the internet. She REFUSED to help me. I went back outside & discovered the hose to the pump was disconnected. I went back in the store to ask how I could make sure my credit card would not get charged by the next person to use the pump. She scoffed at me & rolled her eyes like this was the most ridiculous question she had ever heard. SO RUDE. When I asked her to at least look at me & speak to me directly instead of looking at her laptop she again scoffed. I asked her for her name & she refused to give it to me. Whoever this worker is she should be fired for the WORST customer service. I was pleasant & polite to this woman & simply asked for her help & she was so incredibly rude that I felt compelled to write this review. If you get gas here, you better hope you don't need anyone to help you. RESPONSE TO OWNER COMMENT: The fact that you have a recording of this interaction and that you don't see anything wrong with the "service" that your employee gave speaks volumes. Yes, you are absolutely correct that I muttered the F word as I left the store for the last time. I had come in your store & asked for help multiple times only be rudely dismissed each time. I was extremely frustrated as anyone in my situation would be. There was absolutely nothing discriminatory in my dialogue with your so-called employee. Nothing. I couldn't care less if you are an immigrant or not...it has no relevance to the situation. I also note that you make no apology or claim that your employee did not do exactly what I claimed in my post as you have seen the video & you know it is true. Again, I reiterate WORST CUSTOMER SERVICE EVER and your response here only solidifies it. read more

place sucks overall. their only saving grace is they sell propane

This is one of the Worst gas station in Burbank area why ? Good question. Because 1. No service at all 2 if you can find somebody finally !! to serve you you will be disappointed. Rude. 3 very dirty. Specially that mechanic. Guy first minute running to the cashier Area and the second minute running to fix some car I can't understand how to people running the business 21st century This place is a nightmare !!!!!!!! read more

One of the worst gas stations in Burbank with Rude service. Feel like I'm being ripped off every time I leave. I find that sometimes gas prices are advertised at one price and the pumps says another price and the owner laughs it off when brought to his attention read more

I Moved to the area almost a year ago and live right around the corner from seven gas station. So for me, this place is the most convenient and well priced gas station. I normally have no interaction with the staff since I pay at the pump. I recently went inside to purchase a lottery ticket and the lady behind the the counter seemed like she had better things to do like look at papers on the counter than to help me, the customer. She finally attended to me and I payed and went on my way and didn't give it another thought. Today, on my way home I noticed I needed a little air in my tire so I stopped by for some air. I walked In and asked politely if she could turn the air on for me and she said it cost four quarters. I understand that one gets the free air if they pay for gas but at this time I didn't need gas just air. She got rude and told me she's not giving her air away for free. I told her I only get gas from them once a week and it is not only neighborly but it's good business to give the air away for free. I told her if she is willing to lose a loyal customer for four quarters and she could care less. All she could say is that she is not giving any air away for free. So guess what. I will be purchasing my weekly gas at another station that understands customer service. Good job lady. You need some customer service skills or just stay home where you don't have to deal with people since it is obvious you have no people skills. read more