Well I had to stop here after Halloween horror nights I need gas right before heading home and this was the closest one you have to actually insert your card at the pump. I tried to tap it instead but it doesn't work just FYI. The place was really clean. I can't comment for the convenience store since I didn't use it this visit and of course I see the viral Pennywise and Jason. Doing a TikTok so cool too shy to say hi. read more

Arco - Pennywise and Jason - Gas Stations Near Me - Burbank, California

Wow, this place wins for the unfriendliest gas station ever. The employees are so rude and unfriendly, I will never go back. Honestly I would rather pay higher prices to get a hello or thank you or something... I said good morning, nothing. Thank you the guy just rolled his eyes at me. Stay away from this place unless you want the negativity. read more

Any business that refuses to let a customer use their restroom when the customer really has to go and the restroom door is right there is not worth your business. This is a big city. Do you know how hard it can be to find a place to go? I guess not hard enough according to Arco! Fill up somewhere that'll let you use the restroom. read more

Don't go to this Arco location. I wrote a review of this station a couple years ago and thought they might deserve a second chance. I filled-up there today, and I can tell you, it's just as bad as it was the last time I went there. The gas price is no longer the highest of major gas stations in the area, but it's not the lowest either. If you pay with a debit card they still charge a .35 cent fee (normal for Arco these days), but what steamed me this time is (unlike every other Arco I've ever been to) (and Arco is my preferred brand) these guys won't give you cash back! Instead, they point to the ATM outside the front door and say, get your cash there. Of course, this would mean paying the debit card fee twice (and then profit for the station owner on the atm machine). NO THANKS and NEVER AGAIN for this Arco. read more

35-year customer of this fueling station. Changed hands many times. Poor customer service. I wanted a fill-up and in a barely audible voice, the distracted cashier said I had to have a set amount in mind. No solutions for a fill up, just a couldn't care less attitude. Not unique, read the other reviews. I am happier buying at HWB car wash but they are closed at 7pm. I'll wait for daylight hours next time. read more

This Arco is recommended to do business in the day time. The night person is the worst I experienced in my life. I am disabled I finished getting gas and I asked if I can use the restroom and when I asked him he spoke to me very rude and talk to me as if it is the owner and felt stupid. All he needs to do is say I am sorry it has been changed to only for employees. This shows me this person does not care about any customer except for himself. The employee works by talking on his cell phone is rude and inconsiderate. No care what's so ever. I then asked him about the Not coin machine there he then move a product display out of the way. I was disappointed. I understand the change of owner ship it is understandable. But customer service is the key. I had emailed the opener over a week ago and found out he is probably just like the one who works at night and just for not care. The good thing there is a bit ion machine and if anything I would just do business here. The experience in the day time is much better. Five years ago I had friends I new worked there and the service is excellent I hope this arco foes something to this person at night to go to school on customer service. We need to be treated good if you want repeat business. If you don't care about customer service the go to this Arco. I would go to another if I would choose at least codisl. I hope everyone keeps note and pay attention no one has the right to make you feel like feces. Everyone needs to be treated fair at least. read more

Claim to be open until midnight, but they aren't. For some reason, they leave the pumps and lights above the pumps on after they close down. More than once I've come in to fill up and it runs my card, but then no gas pumps out. If you shut off your pumps at night, shut off the lights and the terminals as well. This annoyance makes me not want to fill up here, even during normal business hours. read more

Had everything I needed & the service was good. I also enjoyed the value ARCO provides.

I have been coming here for 15 years and today was just beyond my lowest expectations. I went inside to pay for my gas and buy a drink with cash. I do have a receipt. I had one of those days and I spaced out and drove off without actually pumping my gas. I realized it 10 minutes later and immediately turned around to come back. I called the attendant and told her what happened and that I was on my way. Upon my arrival she tells me that someone else pumped my gas and there was nothing she could do. She refused to give me her manager or owner's contact info. She told me there was a policy of non-responsibility posted and gestured at a wall where I did not see anything specific. I told her my situation and if she would please contact someone who had the the authority to help me out. My crappy day went from bad to worse. She said "too bad, so sad" and told me there was a corporate number posted on the building. I told her I've been coming here for 15 years but it made no difference. I'm sure the cameras can show what happened. In any case, I'm not only disappointed by the loss of cash/gas with today's insane gas prices but the horrible way I was treated. Everyone is going through something, you don't treat people this way. She is a callous person. Her name is Esperanza. I wonder what happened to the money? I'm sure she could have called a manager to help but her attitude was absolute garbage. When someone is having an obvious bad time you don't treat them like that. Says a lot about this person. read more

Very impolite costomer service by the cashier named melissa. This is already 5th time I'm entering this station hoping she won't be there but no luck. I regret every time made the stop. I hope management will get my message and find a solution to this meter instead of losing local returning costomer. I will never stop there as longest she works there. read more

I want to like this Arco so badly! It's at a great location and the prices are reasonable. However, so many of the pumps have issues taking your debit card from your iPhone Wallet and/or reading the chip, so you have to insert it. It's frustrating that the pumps look like they support a safer technology, when they ultimately don't. read more

there is a woman named maria that works here she is AMAZING!!! i come here all the time and i have the nicest experiences with maria! there is always people in front or behind me in line and they all have such a nice friendly relationship with her i feel like she makes this arco feel like a community - its very warm and inviting when she works here! also they have a great coffee machine here! i love coming here!!! also i am gonna win the lottery here i know it :D!!! thank you arco for having such awesome kind employees! read more

The hours are not posted and the lights are on and at least 10 people have come in and out and not gotten gas. All are frustrated including me. Either post your hours for turn the lights off. This is beyond frustrating. Nobody has a clue what the deal is. I am going to contact ARCO directly, because this is like the fifth time it happened. For one of the others it's the third time. Once again, they are not open and it's after seven in the morning. Their hours posted are five in the morning. This is the lousiest gas station ever. read more

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If a gas station is "closed", then their pumps should not be able to accept card info and act like they'll dispense gas.

Check in offer, free 8oz arrowhead water! which I used ... The prices at this station tend to be the lowest I've seen in Burbank.. the only down fall is they close at midnight and don't open till 6am.... read more

Arco - Gas Stations Near Me - Burbank, California

this arco usually has the best prices so i typically travel quite a few miles to fill up. I guess they close their door at 11pm, which unfortunately was when I got there. I saw the lady inside lock the door as I was walking up. I truly didn't know if my car could make it to another gas station, I was so in need to at least put $10 in. I proceeded to knock on the door just in case she would take my $10 cash (which was all I had, i just needed to make it home.) This hateful lady pointed at the closed sign and mocked me telling me to go somewhere else. I told her I really needed it to make it home and she said "CAN YOU READ THE F*CKING SIGN?" I'm not one to get hostile but this was just uncalled for and after reading these reviews, I will never be giving them my business again. read more

Both the men cashiers who are there have an attitude, are rude, and lack basic skills. They couldn't care about any questions and cannot explain. It's cheap gas but perhaps it's not worth the horrible service. read more

Finally a rest room is available at a gas station this gas station has everything and has a smog and lube center during the day it has free gloves it's handicapped friendly they help you recycle clothes shoes they have air in water they have a phone booth they have everything at this gas station and they even have discounts if you're an Uber or a lift driver so it's super cool friendly and open and very cheap gas read more

Arco - They give u free gloves so u don't get dirty at the pump - Gas Stations Near Me - Burbank, California

Great costumer service and super convenient location! Located right off of the main streets in Burbank, eight pumps for filling up and a shop for grabbing any goods. read more

It always says they're open at 6am..but the door Is always locked!!! You guys just do it on purpose to get our $0.35 from having to use our debit..imagine how much that is? All the people that come early and have to use their debit instead of cash read more

DO NOT, I REPEAT, DO NOT EVER GO HERE FOR ANYTHING....GAS, CAR SERVICE, AIR IN YOUR TIRES...ANYTHING. RIPOFF! It takes a lot for me to take time out of my day and write a negative review on Yelp. But I think Armand (sp?) has earned a special place in the Yelp Negative Review category. Congratulations Armand! Since you unnecessarily decided to act like a VILE, DISGUSTING, RUDE, HATEFUL PIECE OF SHIT you have earned Arco a one star review...so here goes. Over time, I have popped by this Arco to have air checked in my tires...it takes the person all of 30 seconds and they have always been pleasant and have always done this free of charge. There are several places in town that will check your tire pressure and fill your tires with air at no charge. In fact, there are so many, that I could choose from several. This Arco is in my area and since they have always been so helpful in the past about checking the air in my tires and putting air in them and not even think of charging me for air or 30 seconds of their time, I decided to stop by there today. BIG MISTAKE. I pulled my car in and the mechanic (Armand) was not working on a car, there were no customers around, so I thought this is great timing to ask him to check my tires. Granted, I had never seen Armand there in the past, it had always been another mechanic, but since I had gone there several times over the years to have my tires filled with air which is not very often at all, I didn't have any reason to think this experience would be any different. After he has spent 30 seconds of putting air in my tires, I thanked him and was going to be on my way. He then turned to me and said, "That will be $5 for the air." At first, I thought he was joking around with me. I gave him a puzzled look and then I could see he was serious. I then politely asked him when the station started charging $5 for air (which by the way, I think is a ridiculous amount). I mentioned that I has stopped by this very Arco to get air in my tires throughout the years and have never been charged. I was more puzzled than anything else and my demeanor was pleasant. I guess he didn't like that I dare question him about anything, because he then starts being VERY RUDE with comments like, "I have been here ten years and I haven't seen you" (as if I was lying about coming to this Arco) and "I don't work for free" (yeah, this asshole is actually being paid by Arco, so of course he doesn't work for free, so his point being?). He then continues his meltdown, saying that he doesn't want my $5 and don't try to give it to him, which makes me suspect that the jig is up and that Arco doesn't charge for air in the tires and perhaps he is charging people when he shouldn't and he is pocketing the money. First off, if a customer comes in and ask for air in their tires and there is no sign indicating there is a charge for this service, that the customer should be told upfront about the charge. In the end, I took $5 inside to the cashier to give to him. In fact, I walked in to tell her that Armand put air in my tires and as I was handing her the $5 and she acted as if I was tipping him, which also makes me think that he is pocketing the money that he is not supposed to be charging customers. Armand has been reported to the Arco headquarters...I think it's only fair that they know what kind of people that have out there representing them. There is a special place in hell for people like Armand and hopefully he finds his way there sooner rather than later. read more

Best customer service and super clean facility! The store is super clean and has everything you need! Highly recommended!!

Love coming to this place in the mornings and in the winter for there hot chocolate love the staff both in the morning and at the end of the day the lady at the end of the day named Esperanza she's amazing always helpful I've seen her help disabled people pump there gas to me that's a good employee they need more people like her good worker are hard to find read more

This Arco was cheaper than any of the other gas stations in the surrounding areas per Waze, once we got there it was easy to pull in and exit areas. They only take cash and debit cards, so be aware of this if you only have credit cards on hand. We had a free Yelp check in offer of an 8 oz bottle of Arrowhead , they were out of arrowhead, so the clerk told us to choose from any of the other brands of water. Standard gas station convenience store merchandise, a bit cramped when it came time to pay the line was bottle-necked on either side of the register. When in question of gas prices when traveling check the waze app, it's more up to date, as it's updated by other users. read more

Poor customer service here. Tried to use card at pump, which said it wasn't working and to go see attendant. Go inside to see attendant, Melissa, and tell her I want to fill up on pump X. She rolls her eyes and states "You're supposed to do that outside", sighs and says "Well how much do you want in it?". I guess because "fill up" was too vague. I return after filling up because I'm am due some change. I show her my receipt and she states snappily "I don't need that." I accident told her the wrong pump number because I have not memorized the pump numbers at this gas station, so look to receipt to see if the number is there to which she replies "I still don't need that." I ask her for the name of the gas station owner and she states, " I can't give that out." Hopefully that's specific enough to detail the level of customer service received. read more

A GAS STATION WITH FROZEN YOGURT!!!??? Is this real life??! My friends and I happened to stumble upon this witchcraft after the traditional stop at Porto's right before we drive home to the Bay Area. This gas station is conveniently right across the street. I walked in the grab a drink until...I saw the frozen yogurt machine! My mind was blown, and I forgot I was even getting a drink. I got a flavor twist of the vanilla and the mint topped with Oreo crumble. Just when I thought it couldn't get better, the cashier rang it up to be less than $1!!! read more

Their prices are consistently the lowest in and around this area. The pumps are all clean and easy to use. They recently upgraded their pumps to allow credit and debit cards to be used right at the pump rather than at a center island location - much easier and faster. They charge a 35 cent service fee when using a debit card, so I make it a point to only go there when my tank is low and I'm going to fill up; adding 35 cents to the purchase of a few gallons of gas offsets the gas' low price - adding 35 center to the purchase of 20+ gallons raises the net cost of the gas by less than 2 cents per gallon, still making it the cheapest gas around. Oh, and no, I've never purchased their frozen yogurt. The idea of gas station froyo is second only to gas station sushi... read more

bad gas quality high prices and they dont accept credit card...............::..::.......!!!!!

Sells self serve yogurt in store. Store is clean, staff is friendly, gas is cheap, and for checking in on yelp got a free water. Yeah thumbs up! read more

Arco - Yeah got a free #arrowhead water for checking in on #yelp at #arco #gas #score - Gas Stations Near Me - Burbank, California

A sign is posted on the store that reads, "Lowest Gas Price in Burbank!" Yes.... and it's one of its few pros. As people have stated, the cashiers are generally well-mannered. But there is one lunatic there. Her hair is disheveled, and she has a thick Spanish accent. Earlier this year when I walked in she said, "hello!" Me: "Hi! Let's go with--" "HELLO!" "Hi." "HELLO!??!!" "Yes... Hello. I've said 'hello.'" "YES! AND I SAID 'HELLO!'" Um... So today I was unfortunate enough to see her again. Like most people, I wait for the total amount to display before I insert my debit card. At the *exact moment* when my total was displayed, she yelled, "DO EET!" I've also experienced the pumping problems to which Yelpers have referred. Sometimes their pumps either operate at half speed or shut down completely. I won't return to this location for a while. My advice: go to the Kwik Serve that is just a few miles north of it on Hollywood Way. Their gas prices are almost as cheap as this Arco's prices, and ALL of their employees regard you as a saint just for doing business with them-- GREAT people. read more

Friendly staff! Clean facilities, great prices, good frozen yogurt. Favorite gas station in town

I just tried to get GAS on TWO different pumps here at 2:45am... THEY BOTH CHARGED ME .35 BUT DID NOT LET ME PUMP GAS!!!!! When I requested a receipt the pump said to "SEE CASHIER".... of course the inside is closed! I bet so many people have done this tonight alone and the owner profits from it read more

This is one of a few Arco it has a very great customer service with him she makes a difference every time I go there and chatted on my got a beach much in the area but I recommend service and always ask not sure read more

DO NOT GO THERE UNLESS YOU WANT TO TAKE A RISK OF LOSING YOUR MONEY AND YOUR PRECIOUS TIME AND SANITY. THEY ARE SO DISHONEST AND CHEAP. DON'T TRUST THEM WIHT YOUR HARD EARNED "CASH". (I say cash because that's when the human error happens when the clerk manually enter the money for the pump. Pump's malfunction is another issue too.) I paid cash inside and came out to pump gas, but the pump didn't start. So I went inside "immediately" to let the clerk know, but she just printed out the receipt of last transaction on the pump and said I pumped $30 already. I kept telling her "I just paid and came right back as you know. The pump didn't even start and the display still says 0 gallon and 0 dollars pumped!" The clerk kept looking at pump 6 when I asked her about my pump 10 not giving me gas. Hmmm... I wonder why. Perhaps she put my money in a wrong tank but didn't confess? Or did she forgot to complete the setup in a timely manner so the system "timed out" before the pump got ready for me? Unfortunately (with my luck...), the last transaction (the previous customer before me) on my pump was also for the same amount, $30, so now they are just telling me that's my receipt. It was obvious that the pump hasn't started though, so the clerk took a photo of my pump showing 0 gallon and 0 dollar and texted to her boss, but the boss just said I pumped the gas if the inside system says so. He also added, "Do you know how many people lie about this kind stuff?!" to me ... which is accusatory. (But actually, his remark also suggests that there are more incidents like mine happening here and people are complaining. (Seriously, do you really think everyone is lying? Gosh!)) I called the police officers who then confirmed that the pump says 0 gallon and my gas tank still being empty when I started the engine. Guess what? Now they are now telling me my gauge is broken!!! OMG!!! I just lost $30 in less than 2 minutes and nobody even police officers who saw what happened said it is a civil matter so can't help me. Then one officer used his "credit card" to put $5 of gas into my car, and the pump worked - because it was "credit card" not "cash" which had to be manually entered by human into the system inside the shop. And yes, my gauge moved fine. I was simply accused of lying and got swindled for $30. Pump never lies - you will see the total amount pumped displayed and it stayed displayed until the next person uses it. EVERYONE KNOWS IT WILL SHOW YOU HOW MUCH YOU PUMPED ON THE DISPLAY IF YOU REALLY PUT GAS IN YOUR CAR!! Mine said "$0.00" on it with the nuzzle still stuck in the gas tank. IF IT SAYS 0 GALLON AND $0, I HAVEN'T PUMPED ANYTHING YET! I bet my unfortunate case is not the first for this place, as the manager says "many people" have reported this kind of situation in the past, which is hard to believe every claim is a lie but the manager think so and doesn't refund anybody money. At the end of long, wasted hour/efforts, they accused me of lying and just swindled me successfully. The manager even lied to me saying he will text me who I can talk to. He never texted me back. The clerk acted like she wasn't sure what happened the whole time. It was a busy night. Human error can happen - if only she admits it instead of being quiet... All I want was to get gas and go home. I put some gas later and the gauge is working just fine. SO UPSETTING AND POWERLESS BEING AN HONEST CONSUMER. read more

I appreciate the response by the owner, but I'm sticking with my original review. Over the past two years the station has gone downhill. For example: * One of the pumps facing Hollywood Way has been broken for at least 4 months and has a tacky piece of paper glued to the front that says "Cash Only". * The pump handles were replaced and no longer have locks so that you can not lock them in place when pumping gas - you must hold the handle up the entire time. Not a big deal, but I like to clean my windshield while pumping gas and I can do this at any other gas station. Which brings me to - * Supplies to clean my windshield. The squeegees are old and broken, there is not much water in the squeegee buckets and where there is its usually dirty - never any soap. * And finally, a few months ago they allowed some company to go pump to pump and try to sell some sort of windshield cleaning and repair service. I let them know I wasn't interested but they wouldn't stop bothering me with questions, wanted to know who my insurance company was, examine my windshield for cracks, etc. I just wanted to get my gas and go. It was annoying! read more

Friendly cashier and clean bathroom is all I need! Plus frozen yogurt so how can you go wrong?!

It's an awesome place to start your morning at they always have fresh coffee and their very polite.

Great customer service and amazing smog station for all your needs! I love them and always go here for my gas

Can't really say much about this gas station other than the prices are decent. I believe this used to be a Valero and not sure how long ago it changed. This gas station is on my drive so the convenience of the location I like though there are times I have to drive late at night and the location is closed. It would be nice if there were someone behind the window at later hours since I have driven by here late at night with the fuel light in the car already on. This location does not have an AM/PM so I'm not sure if that is a factor as to why it the lobby closes late at night (and since the light are off it would be my guess that the Island register is also closed...which I should check out next time I'm there late at night) or if it's another reason such as its just Privately owned and that's their hours. read more

A tad on the small side compared to most Arcos I've been to but you get a free bottle of water with a check in. I love free so....cool!