in previous years they were fine, until they swapped out our tank for a bigger one without our permission then charged us for it. we paid it anyway, we have the price guarantee that involves courtesy checks/fills. previous years they came out once a month to check us in the cooler months. after the change of the tanks we never seen them until we ran out of propane, then acted like they weren't going to come out until the follow week. Communication with them is ridiculous and everyone there seems bothered by your phone call, potentially rude even. I called them about the $1000+ bill they left after we ran out and asked for some help with the bill. I understand that I could/should've checked the tank level but they're supposed to do courtesy checks. Wasn't asking for free but a little break since it was 50/50 fault but was still expected to pay full price. read more