We were quoted a little over $400 for 3/4 load and it would be $500 if it was a full truck, including a 10% charge for being on the second floor. So worst case scenario, would have been $500. When the job was done, they tried to charge nearly $700. They changed the price of a full load and then said that the 10% was no longer rolled into the price AND wanted to charge a $20 fee to pay with a credit card, also not disclosed and an excessive charge since merchant fees are in the 3% range and they shouldn't be charging more than the $500 quoted. Next, they said we had to pay them that to "close the file" before they would address the damage to the floors. They scratched the hard wood flooring and will not address until they get payment in full. Needless to say, there is no credibility since the first part of the experience was false. Overcharging the job in the first place... Then, refusing to fix the damage. I would be very careful with these people. We had someone there painting the unit so this was all with someone WATCHING over them. NOTE: Most of the reviews are 2+ years old... Due your diligence on them before you use them. UPDATE: Trying to file a claim with their insurance company directly since they are trying to get payment before addressing the damage. Needless to say, if we paid them, they would disappear without a trace and we be out the charge (including the overcharge of nearly $200) and would have to pay to have the floors done out of pocket as well... So, their insurance agent gave us the underwriter so we can try and file a claim with them directly. read more

A great outfit The two guys who come were friendly, polite and careful. They emptied all the clothing and junk from my mother's apartment where she lived for 30 years. To my shock, they told me that they only used 3/8 of a truck and not 1/2. That other big company doesn't do that - what you say you need is what you pay for. I'm not local, but if yo uare, I recommend them highly. read more

While I worked an awful lot over the fall and winter to get all of the leaves and other yard waste cleaned up, there was just too much for me to keep up with. After recently getting a bunch of massive piles build up all around the yard, I realized I just don't have time (or a yard waste sticker) to get rid of all this stuff. Made a few calls and this place called me back fast (within the hour), and had an opening the very next morning. They were extremely professional, on time, and fair with price. They quoted me a price for just under a half truck load, and even though it ended up being a little more than half the truck, they stuck to their quote and a few hours later, my yard is finally clear of debris I should have taken care of months ago. They even took an old couch that we've been meaning to get rid of. Overall, one of the best experiences I've had with any service in the area. Highly recommended! read more

Great service, communication and super professional. We hired them to haul away junk , furniture and tons of garbage and were very satisfied with the service. Will use them again! read more

this company came out and hauled away 30 years worth of junk from my mom's house today. I couldn't be there so I was a bit nervous but these guys treated her like they would their own mom. Went waaay above and beyond to help her. I called to personally thank them and he told me they were veteran owned and operated--a definite plus in our book. They haul anything and everything, and I found that their rates were the best around, too. read more

These guys are awesome. I called for a quote and in less than two hours they were at my door. Pricing more than fair compared to competition in the area. Very friendly guys as well. I will definitely use them again. read more

What to do when you've got a pile of yard debris in your backyard measuring roughly 6 feet tall and 20 feet long? Well, you don't depend on the city's yard waste system (unless you want to give yourself approx 3 years to rid yourself of it all!). We called the Junk Patrol, and they arrived on time to assess the situation. They wagered it would be about $700 for removal, and Phil haggled them down to $600. About which we immediately felt guilty... the team consisted of two guys manually picking up pieces of the pile and throwing it into the back of a hauling truck -- ie, a lot of manual labor. After they finished the first load and carted it away (which took about an hour), I looked out the window and realized they'd grabbed a broken rake -- just the plastic rake head, with no pole -- from the old shed (something the predecessors had sitting around) and were using it to try and shovel up bits of debris. I was surprised they didn't bring their own equipment, but I think they weren't expecting quite the scale of the job we had. Before hauling away the 2nd truckload, they actually called my husband and said they completely underestimated the amount of waste and work, and would need to bump the price back up to $700. It may seem odd, but we actually agreed that that would be a more fair price (and in reality, it was a price break of around $550 as they charge $500 per full truckload). After the 3rd load was piled up and ready to go, Constantinos walked me around back to show me the cleared piles, and pointed out that the agreed price was heavily discounted -- but he didn't do so in a way that was accusing or unhappy; basically, he said that he knows everyone is working with a budget, and that they do their best to work within that budget when possible. After all the work they'd managed, and the polite and professional way they handled that, I felt like they were one of the best services I've hired in this new home process. I tipped them for their trouble, and he reacted with surprise and humbleness. Great team of guys, and great service. Highly recommend! read more

Very professional. Showed up on time quickly assessed items to be removed. They offered to take items that I was going to donate and return a receipt for them. Payment was quick and simple. I will use the again. read more

Professional and courteous and on time. Would definitely use their services again.Delt with the owner CT. They delivered as promised .

Awesome service. We are clearing out our house getting it ready for sale I called Junk Patrol and they were true to their word re when they were going to arrive, even giving us a 30 minute heads up. Both Ryan, the lead, and his partner, were very polite, professional and thorough. They had just come from a job so their truck was already half full. They couldn't take all of our stuff but referred us to another company who were able to come out the next day to take the items Junk Patrol couldn't take. This was a life saver given that my wife and I were on the clock and needed to get this done before heading home to the west coast. Junk Patrol didn't have to do this but it is obvious that customer service is job number one for this company that is owned by veterans! I wholeheartedly recommend this company. Friendly, helpful guys and they went out of their way to find a solution for us, even if it meant going with another company later in the week. True professionals! read more

After being stood up by another junk removal company, CT at Junk Patrol came through to save the day!! Not only was he kind, courteous and clean he came right away! I will definitely be calling and recommending this company again and again!! read more

this company came out and hauled away 30 years worth of junk from my mom's house today. I couldn't be there so I was a bit nervous but these guys treated her like they would their own mom. Went waaay above and beyond to help her. I called to personally thank them and he told me they were veteran owned and operated--a definite plus in our book. They haul anything and everything, and I found that their rates were the best around, too. SO GRATEFUL--thank you :) read more

Went the extra mile. I was throwing away 25 year old furniture to empty a house prior to a renovation. They showed up on time and did a great job filling an entire junk truck in 1 1/2 hours. But more importantly my wife came home and said she had one drawer in a 9 drawer dresser than wasn't empty, although i though i checked. I called them up and he hadn't gotten to the dump yet and he got the stuff and returned it with a smile. read more

I scheduled my appointment online by selecting a date and time. There no menus or pull down lists to choose which might specify what you want hauled away or how much you have....just date and time. Using the websites "junk calculator" I had anticipated a full truck load. The website did say, "agree to the price we offer, and we will haul it away right then and there..." or something to that effect. When the team arrived, both great guys by the way, I showed the large, large pile of yard waste I wanted hauled off to the team leader, CT. My appointment was on a Thursday, I took off work, and I needed the pile gone by Saturday for a social gathering at my new home. When CT saw the huge pile, he was very gracious when he told me that there was no way they would be able to haul that away on that day. They would have needed advanced knowledge of how much there was and needed more than 1 truck. He said they would be able to get it done on Monday. I explained that that would not work for me and told him the situation. I also mentioned that there was no place on the website when scheduling an appointment to let them know how much junk you think you have, if there were, I could have given that information and the team could have made arrangements. At this point in the negotiation process, I was NOT thrilled with where this was going, but CT being the gentleman that he is, suggested that the team could make a special trip back out to Wake Forest the next day and have it gone for Saturday and I wouldn't have to be at the house. I have to tell you this was the greatest act of customer service I have seen in a great while. They hauled away what they could fit in their truck that day, and did in-fact return the next day. As it turned out, however, the pile of yard waste wasn't large after all, it was GIGANTIC and incorporated a much larger area than either me or CT had imagined or seen. CT said that it would take many, many, many more loads with their size truck to handle it all. The 1 truck that they did haul away did make a very sizable "dent" in the GIGANTIC waste pile. I was very, very pleased, thank you CT and team. Although, now I am kicking myself for not offering up a token of my appreciation to both guys. Great job guys....I will most definitely be using the Junk Patrol again and again! read more

I highly recommend Junk Patrol for ALL of your needs to haul away old furniture, household items for donations, junk, even getting rid of your old shed and removing the concrete, etc! Their prices are very reasonable, probably the best around the RTP area. Both CT and Eric ensured to pack the truck efficiently so you are getting your money's worth! If you have donated items, they give you the donation receipt(s)! Their website is user friendly with all the information you need. If you have questions, just call them. After the first appointment, I was highly pleased with their customer service that I decided to use them three more times! The first time was 3/4 full truck load, second time was a full truck load, third time was to remove the shed and concrete from the backyard, and the fourth time was a 1/2 truck load. CT and Eric were very professional, courteous, and exhibited genuine customer service. They always called before they arrived to give you exactly when they were coming, always came in the timeframe they said, and moved everything ensuring they didn't damage anything in the house. As I mentioned earlier, I had an old shed to tear down in the backyard and asked them for an estimate and they gave a very reasonable price and did an awesome job! I know it was a lot of labor with having to also jack hammer the concrete. In addition, I also got friendly email reminders on my upcoming appointments. You should look no further, they will not disappoint! Every time I tipped them, they were humble and gracious! They deserved it each time as they went above and beyond our expectations! In the future, I will be calling them for their services when needed! read more

Called a week ahead of time and I was able to book them to haul away furniture. They were on time, professional and the price was fair. I received a cheaper quote from another company, but really trusted CT when I spoke to him on the phone. It was well worth it for quick and professional junk removal. I would not hesitate to recommend and/or use them again! read more

I called Junk Patrol and I had 1 mattress ( a king size) and a few boxes and they charged me $180.00...They first quoted me $200.00 and I said what..It is $30.00 for a dump run and this will take you 20 minutes to this ....The guy stated that it will be a 1/4 truck load...It took them 20 minutes and it was not even close to a 1/4 of a truck load...I would not recommend this company they are to much money for the amount of time and load that I had... read more

Personable, efficient, careful not to mar walls. Same day pick up and excellent customer service. Recommend in a heart beat.

Fair price. On time. Professional. I called several places. Junk Patrol had best price for a simple furniture pickup. The communicated well in the days before the pickup. They arrived on time and were careful in their work. Very courteous. Neatly dressed. Fast. They billed exactly what they estimated. All done in under 30 minutes. I strongly recommend them. read more

A++. Called the day before for an old bed to be removed before a move. I was able to get next day pickup on a Sunday which made my life much easier. Professional and courteous service. The quote was accurate and reasonable compared to the other removal services I called. I would highly recommend this company!! read more

This was the best experience I have had with contractors in South Florida. I called, got an email immediately confirming the appointment for the next morning, got another email because they send one out day before pick up. They called 1/2 hr before they arrived, arrived on time at the beginning of the 2 hr window. They were friendly, polite and the price was very reasonable. I would give this company 10 stars if I could. read more

Cleaned out the garage and needed 1/4 truck worth of stuff to remove. CT was able to quote a fair price over the phone because I sent photos to him. After calling multiple companies went with Junk Patrol. Set up appointment on their website for the next day. What an easy transaction...the guys were terrific EXTREMELY professional, honest and polite. Wish all companies were like this!!! read more

I wish I could give more stars, these guys are the real deal. I booked them online, and then called to discuss what I needed. CT ANSWERED THE PHONE!!! usually unheard of these days. he explained how they work, and confirmed the appt, which I was able to make for a Sunday. I got several reminders which was wonderful. they showed up ON TIME!!!!! and were the most courteous guys you'd ever do business with. they did the job quickly and efficiently, were polite and professional. I can't say enough wonderful things about them. I will use them again and recommend them happily. do not hesitate to use their services. read more

Outstanding and professional. Extremely friendly, customer service oriented, affordable, and reliable. It is a family owned business which treats you like you are a part of it every step of the way. The owner CT is a man of integrity and a veteran of the armed forces who aims to please his customers and will do whatever it takes to get the job done and to truly earn your business. I've used Junk Patrol for several of my own projects and have been impressed by its impeccable delivery and accountability. I live in a newly constructed single family home development and have recommended Junk Patrol to all of my friends and neighbors who concur that they are top notch. Highly recommended. A+++ read more