DO NOT STAY HERE!…read more The front desk staff was beyond rude and unhelpful. We were here for a softball tournament with 12 year old girls. We had lunch in the lobby in between games when KYLE rudely walked over and set down trash bags stating we needed to put our trash in the bags AND TAKE IT OUT TO THE DUMPSTER. Mind you we are still eating and intended to throw away our trash when finished in the appropriate trash cans. Then brought over a spray bottle and towels to wipe down tables when we were finished. Stating their staff had already left for the day so apparently now paying guest must handle said duties as if we work here. Shortly thereafter she attempted to yell at our children prior to speaking with the parents who were right there stating they were being disruptive and loud. It was roughly 1pm and they were merely speaking- existing in the lobby which was apparently too loud for her. She became aggressive and extremely unprofessional yelling at us as if we were children instead of simply asking if our girls could lower their voices. KYLE carried on for an inordinate amount of time while we were trying to diffuse the situation seemingly looking for a fight. At one point taking out her phone camera to record us. KYLE called the police and had 2 mothers removed from the property approximately 30 minutes later- one of which never raised her voice and tried her best to deescalate the situation despite the hostile manner in which she approached us. The police officers stated that watching the footage the only person behaving in a hostile manner was KYLE the front desk personnel. It is quite shocking that any hotel would allow a person this unhinged and out of control to work in a setting where she encounters people on any level. I will never stay in an IHG property again. This employee has countless bad reviews as it is and the police stated this is a regular occurrence at this property and were super apologetic as it was evident KYLE was clearly in the wrong.

A friend booked a room at the Holiday Inn Express and ended up sharing the room to save some money…read more It was pretty cool. My friend and I stayed here at this Holiday Inn Express hotel in Alabaster, Alabama for a night in October 2023. It was one of two hotels in this small community, which seemed puzzling but I get it. Not much choice in Alabaster. My friend booked it on Priceline, which had some pretty good deals there. Upon arrival, we came around 6pm on a Friday evening and checked in. This Holiday Inn express hotel was close enough to some shops and a couple of restaurants nearby. It was nice to have that in this town in Alabama. The service here was nice and quick and under two minutes after telling the hotel staff the name of the reservation and presenting a valid ID for identification. The hotel itself is a full service hotel, which has plenty of amenities, but we did not use them all, unfortunately. During my stay here, I particularly enjoyed the hotel breakfast. They had orange juice, coffee, and tea for drinks. They had scrambled eggs, mini omelette, sausage patties as the hot items. they had Wi-Fi, which was pretty good and fast. When we walked into the lobby, it was quite interesting and nice. The elevators were close by the front desk and we could get in and out without any problems. This hotel seemed smaller than most, but just seemed the right size for me. Although the prices were a little shocking at just over $200/night in Alabaster, Alabama in late October, I guess if you need to stay here, you're willing to pay for it. The room was standard and quite cozy. Came with two queen beds and I slept pretty well. Everything in the hotel worked to a tee, including the shower and the television. Seemed like a good stay here before doing something crazy in a community park at night like running for 24 hours at Veterans Park, but I digress. It was a nice stay and recommend anyone who needs to stay here while in the area or passing thru and needs a place for the night. The overall experience here at this Holiday Inn Express - Alabaster was pretty good and definitely nice to be back with this hotel brand. It was more budget friendly, since I was splitting the cost with a friend and fellow marathoner. The hotel had 4 floors, I think. The only drawback was that this hotel and the Candlewood Suites, which was literally next door, is the only hotels in the Alabaster area. Cute, huh. You'd have to either come from Birmingham or stay further south of Alabaster for more hotel options, but this Holiday Inn Express is a good one to stay, if you want to be in the local area. They had a fitness room with treadmill. I saw a guy in there on a Saturday morning while I was dressed to run an ultra marathon event in a nearby park. I was like, it was a beautiful morning at 50 F, why not go outside? That made me laugh. I wished I used their hotel pool for a little during my stay here but that wasn't meant to be. The most important thing was that I had a good / decent amount of sleep during my stay and the bed itself was pretty comfortable for sure. The service was friendly though, which is usually should be the norm. All in all, can't complain too much, although the price per night was obviously up there. It's probably worth it if you had to commute to Alabaster from Birmingham or anywhere else and need to be in the area. The hotel is rather nice and looks teasing and aesthetically. Nice on the outside. And so, if you love the Holiday Inn express friend, I need to be in the alabaster, Alabama area, consider staying here. This Holiday Inn express hotel is located at 1234 Main St. in alabaster, Alabama. They call major hotel, chains and brands, they accept major credit cards as well, but most bookings happen to be online and prior to arrival. You probably can call the hotel and book over the phone Subject to availability. They have private parking for guests who stay here overnight or multiple days. You would have to ask if there is a parking decal. You would need to put on your car to prove that you are staying here to avoid towing. As far as public transportation goes, I do not know if you can get here to Alabama's Birmingham, public transportation or a rental car is feasible. As suit grab a rental car or Uber or left to get here. It is basically the most convenient way to get here but of course having a driver doesn't hurt either. And so, if you're in the area, I need to stay, they'll be glad to have you. It is a comfortable stay and would recommend anybody to come here if they're in the area or just passing through. 4.5 stars for the overall experience. Love the complimentary breakfast. 5.0 stars for the location and 4.0 stars for the room comfort and front desk service. Support local! B

Just clean the room better, my room door was open without the key and I wonder why they gave me…read morethis room. I drove over 700 miles today and didn't want to look for a different hotel.

While the staff was very pleasant and the location if the hotel was convenient to shopping, there…read morewere several problems. The phone in our room was not functional. There were no USB outlets anywhere. The coffee pot in the machine was wrong for the machine, causing it to not function. There was no regular coffee, just decaf, in the room. The paper towels in the kitchenette had not been replenished. The room did not have a luggage rack and the bathroom really didn't have anywhere to hang towels. We were in an "ADA compliant" room and if we had any sort if disability, it would have been difficult maneuvering in and out if the tub and grabbing a towel. The toilet paper holder was in a very awkward spot. The toilet in the bathroom was constantly running. And probably due to allowing pets, the air freshener scent was overwhelming! While we were there, I mentioned a couple of things to the front desk (not all) but none (except the paper towels) were addressed.

This is based off a stay for a family member staying here while she was in the area. Our family…read moremember said the Hampton staff were very approachable and nice to deal with. She was very comfortable staying here by herself and she was able to get a good nights sleep.

Ah! Yes! ...and…read moreThank you!.... to staff and management -- for a great stay at a (new-to-us) ... we'll be back on our next trip) mid-route travel stop. Conveniently situated just off of I-65, this place is clean and comfortable, reasonably priced, and all-around just right for an overnight during a road trip. Any number of restaurants and conveniences nearby...not much more to say but to repeat....yes, we WILL be back!

Here we go, I was told this hotel is new. Very quiet area…read more Hotel is located off the 459 expressway. It's in a great location where shopping mall is only 7 minutes away. CVS, Piggly Wiggly, other restaurants were up the block. Manager Balta was great she was very accommodating to everyone. Staff were great very friendly. Rooms were nice and clean, roomy. Had room service every day. Nice little gym. As far as the breakfast, it was standard breakfast which was ok with me. My family was so big we took over the 2nd and 3rd floor rooms. Our meet and greet was held in the conference room. We also had game night and my nephew birthday party. Our family reunion was held at this hotel. To rate this hotel I would give it a 9. Happy Yelping....

I've stayed about four times here check in as always friendly and accurate. A simple breakfast is…read moreprovided. Rooms are newer and clean. Close to food, shopping and 459

Stopped in here today actually this evening with reservations and found out their whole system was…read moredown so we ran across the parking lot for a quick bite, but by the time we got back, they had Remi to remedy a way to get us in into our room. Kudos to them for figuring it out even with a world, wider nationwide system outage. Both the gentleman at the desk did a good job and served as well

Roaches in my apt. Basically a homeless camp. Can't watch Netflix because the internet service is…read moregarbage. I have stayed in a thousand hotel and nothing compares to this trash place!!!!! Feels like a prison Can I give negative stars?????

Luxury meets southern living at Buck Creek BNB in Helena, AL! John and I spent the weekend in the…read morestunning Buck Creek boutique bed & breakfast this is only 20 minutes south of Birmingham and 2.5 hours from Atlanta. And we think this one is going to charm you! Its southern flare meets modern opulence but has an outdoorsy twist. Epic waterfall views from the balcony, gorgeous decor, spacious bedrooms, lavish kitchen and baths, and it is all within steps of historic downtown Helena! The property is two-story new build has all the amenities from large outdoor yard filled with game and a putting green. A spa hot tub for unwinding. Tables and swings for lounging with views of the creek. A large Firepit and outdoor entertaining space. All with views of the creek! As for our unit, I entered the front door, and my jaw dropped. I followed down a long hall to find a stunning, opulent kitchen with a peninsula with seating for four, large farmhouse sink, and gorgeous grey cabinetry. It opens into the living space with a large couch and two lavish chairs. That opens to the second-floor patio that overlooks the large yard below and a view of Buck Creek and its waterfall. We sat out with champagne for hours chatting and taking in the view. Up the stairs back inside is the cutest children's loft with first mural, bunkbeds, and play area. The two bedrooms are off the main hallway. A charming second bedroom off the primary is spacious and clean. It has a bathroom adjacent with stunning black floor tiling. As for the primary, it is in a league of its own. Large king bed flanked by pendant lighting and a can't miss accent wall with a ton of textures, wood, and color. To the left is the main bathroom with two sink vanity and a walk-in shower. The town is literal steps from our unit; downtown Helena is quintessential southern charm. Quaint downtown dotted with local restaurants and a brewery, shopping, and more! We really liked the Brewery in the heart of old town, downtown Helena, Oversoul Brewing. Good beer and friendly staff with live music for the win.

The photos online make it look larger than it is but it is newly remodeled. There were a few items…read morethat needed maintenance but nothing major. It has a great view and walking to shops and restaurants. The reason for the 4 star rating is the loud train that passes by regularly day and night and I would not consider this a bed and breakfast. Breakfast is offered at an additional cost and they deliver it to your room beforehand for you to cook after you arrive.

Everything went well! We had a bad experience with the Days Inn in Cullman and decided to find…read moresomething south of Birmingham. You can never go wrong with a Holiday Inn Express. We called ahead and the reservation was made with no problem. Staff was friendly, room was nice as well as clean. All bath products were provided so we didn't have to unpack our own. Continental breakfast included fresh ground coffee ( thank you!) Indoor pool available as well. We will always book an HIE while we travel from now on. Well worth it!

A great experience every time we stay here. We call ahead and let them know it'll be a late check…read morein as we're traveling and stuck in traffic. "No problem, we look forward to seeing you, safe travels." Arrive usually after 9-10pm with a smile. The place is always clean, the staff is friendly and room's comfy. A well nights rested and ready for more travel. The breakfast is hot and delicious, staff quickly cleaned up the area. Check out is smooth and with a smile. Definitely staying here again.

Stopped here for the night. Place was very neat and looked nice. The front desk ladies were very…read morehelpful. I got a 25% at the Shoney's next door for breakfast for staying at that. Only complaints I had were that the bed was stiff and there weren't enough towels. Overall though, I would recommend.

Rude front desk staff. Due to "new management" if you decide to book a room and are local they will…read morecharge you nearly 80$ immediately upon arrival for a deposit. Regardless of it being refunded (up to 3 days later). I was only informed of the "new management" after calling multiple times to ask why I was being charged more for being local- never heard back. My questions were only answered after I showed up in person.

Wow! This place is so great, where do I begin?!…read more My husband and I stayed here for our two-year anniversary. The house was just beautiful. Our room had a balcony. We sat out there for a little while. It was wonderful! She brought out wine and cheese for us. I had some cheese and my husband had some wine. Although I didn't drink the wine, the cheese was good! She kept a mini fridge upstairs stocked with water and soft drinks. That was great! We LOVED our room! We stayed in the Smitherman room. The bed was big and comfy. The TV was nice, too. There wasn't a DVD player, so we brought our portable one and watched it in bed. Breakfast was great! She even gave me a coke when I asked for one. It was very kind! We'll be going back for sure!

Worst place ever can't get change nor clean towels we where here 55 days and not one time did they…read morecome in and clean.one of the desk person was next door and him and her had big fights while pack there SUV the man dropped his gun and it discharged right in front of me.i jog and on more than one of my runs men outside offered me money for my goods I had a woman call me a bitch as I walked out the front she stood talking to management.when she called me a bitch they both laughed.i was charged late fees and I paid in full for 60 days they got the fees the first time 56 dollars I cut my card off due to them trying to take 368 the second time my bank wouldn't let it go thru thank god.ladies in back said angelic is always messing around with folks cards one lady said she had to threaten one of the workers bc she got her on a ring camera of her coming in her room looking thru stuff so who really needs that kind of stuff.there was no coffee no anything to show y'all or a extended stay phone didn't work in room tv wouldn't come on and a herd of cows lived above us.What was really messed up there's homeless people living in behind there that ask for money cigarettes food never did get another towel I went to Walmarts and bought two blow up mattress towels pots and pans throw away dishes and groceries only to find out the stove was broke took 3 weeks to get another room which was nasty there was dog poo on the wall bugs man never again

Last year my husband and I traveled with a company and lived out of hotels on the road. We have a…read morehouse so we still had to pay our mortgage, and didn't want to live in a hotel that was a hundred dollars a night. We found what we needed in Value Place. We stayed at several of the chains. We took a car full of supplies to make it more like home including dishes, an ottoman, our own bedding, and a large rug. We stayed at the Bessemer location and one right outside of Huntsville and one outside of Montgomery. All were very clean and safe and the price is really low- if you pay for a month I think it was less that $150 a week. If you are in a situation where you literally have to live out of a hotel and you are paying for it- then this is a good place for that. I wouldn't stay here for a vacation- but definitely great for a temporary living situation.