The 6foot water stain on the ceiling, the mildew in the back of the bathroom doors, spider webs,…read morecord on ceiling to short to reach.

Went to a funeral. in Calera Alabama. this was embarassing for a hotel. there was cob webs in the…read moreroom. Our family had 6 rooms for the funeral. the ceilings had water damage. Shower head was hanging out of wall. i have pictures but can't load them

DO NOT STAY HERE!…read more The front desk staff was beyond rude and unhelpful. We were here for a softball tournament with 12 year old girls. We had lunch in the lobby in between games when KYLE rudely walked over and set down trash bags stating we needed to put our trash in the bags AND TAKE IT OUT TO THE DUMPSTER. Mind you we are still eating and intended to throw away our trash when finished in the appropriate trash cans. Then brought over a spray bottle and towels to wipe down tables when we were finished. Stating their staff had already left for the day so apparently now paying guest must handle said duties as if we work here. Shortly thereafter she attempted to yell at our children prior to speaking with the parents who were right there stating they were being disruptive and loud. It was roughly 1pm and they were merely speaking- existing in the lobby which was apparently too loud for her. She became aggressive and extremely unprofessional yelling at us as if we were children instead of simply asking if our girls could lower their voices. KYLE carried on for an inordinate amount of time while we were trying to diffuse the situation seemingly looking for a fight. At one point taking out her phone camera to record us. KYLE called the police and had 2 mothers removed from the property approximately 30 minutes later- one of which never raised her voice and tried her best to deescalate the situation despite the hostile manner in which she approached us. The police officers stated that watching the footage the only person behaving in a hostile manner was KYLE the front desk personnel. It is quite shocking that any hotel would allow a person this unhinged and out of control to work in a setting where she encounters people on any level. I will never stay in an IHG property again. This employee has countless bad reviews as it is and the police stated this is a regular occurrence at this property and were super apologetic as it was evident KYLE was clearly in the wrong.

Absolutely terrible, both the property and the front desk staff (specifically Kyle and her night…read moretime counterpart). We were with a travel ball team that had 10 families staying, some with multiple rooms. The rooms, lobby, and hallways were extremely hot, most rooms would not cool down. Some of the rooms were full of Japanese lady bugs all over the walls, floor, and beds. When my mother asked if the bugs could be cleaned up she was given a shop vac to do it herself and was told to keep it in the room to deal with it again when they came back. No comforters for the sleeper sofas. We checked in at 8:30 on Friday and were hanging with the other parents in the lobby, so was another team. The front desk yelled at everyone that they were being too loud and treated the parents like they are elementary school students. Clearly this lady had an axe to grind. Next day we had 2 hours to kill before our next game so we grabbed some lunch to eat in the lobby and watch college football. Kyle promptly walked over with trash bags, a spray bottle and rags for us to clean and instructed us to not use their trash cans that they would have to take out to the dumpster when full so she wants us to take our trash to the dumpster. The 12yo girls on the team were hanging at a table making TikToks, being normal kids, not rambunctious at all. Kyle ran over and started yelling at the girls. When one of the parents said to not speak to the girls that way and if there is an issue you bring it to the parents....Kyle went off on a tirade saying that the lobby is not a place to gather. The lobby with tables, chairs, charging ports, and TVs is not a place to gather?? She was on one, called the cops, who were extremely shocked as to why they were there because it was nothing out of the ordinary. When my mother began to film the altercation Kyle attempted to snatch the phone out of my mother's hand, and then began filming for herself on her personal phone (which is against IHG policy if anyone from IHG happens to read this). The whole thing then took a quite racist turn with Kyle against 2 of the other moms. Kyle is an absolutely horrible person, which there are numerous reviews documenting her behavior which I wish I had read prior to booking at this dump. We checked out a day early and went to Home2 Suites 10 minutes down the road, which was far and beyond a better experience. Kids able to be kids, parents able to hang in the lobby and watch college football, and bug free rooms :) Back to Hilton properties for our team. Also 1 star for Alabaster in general, that town is hard to like.

Just clean the room better, my room door was open without the key and I wonder why they gave me…read morethis room. I drove over 700 miles today and didn't want to look for a different hotel.

While the staff was very pleasant and the location if the hotel was convenient to shopping, there…read morewere several problems. The phone in our room was not functional. There were no USB outlets anywhere. The coffee pot in the machine was wrong for the machine, causing it to not function. There was no regular coffee, just decaf, in the room. The paper towels in the kitchenette had not been replenished. The room did not have a luggage rack and the bathroom really didn't have anywhere to hang towels. We were in an "ADA compliant" room and if we had any sort if disability, it would have been difficult maneuvering in and out if the tub and grabbing a towel. The toilet paper holder was in a very awkward spot. The toilet in the bathroom was constantly running. And probably due to allowing pets, the air freshener scent was overwhelming! While we were there, I mentioned a couple of things to the front desk (not all) but none (except the paper towels) were addressed.

Wow! This place is so great, where do I begin?!…read more My husband and I stayed here for our two-year anniversary. The house was just beautiful. Our room had a balcony. We sat out there for a little while. It was wonderful! She brought out wine and cheese for us. I had some cheese and my husband had some wine. Although I didn't drink the wine, the cheese was good! She kept a mini fridge upstairs stocked with water and soft drinks. That was great! We LOVED our room! We stayed in the Smitherman room. The bed was big and comfy. The TV was nice, too. There wasn't a DVD player, so we brought our portable one and watched it in bed. Breakfast was great! She even gave me a coke when I asked for one. It was very kind! We'll be going back for sure!

Our best stay ever hotel staff very friendly room cleanses outstanding the perfect location right…read morenext to Interstate best price we recommended this hotel our friends and family to try out

Luxury meets southern living at Buck Creek BNB in Helena, AL! John and I spent the weekend in the…read morestunning Buck Creek boutique bed & breakfast this is only 20 minutes south of Birmingham and 2.5 hours from Atlanta. And we think this one is going to charm you! Its southern flare meets modern opulence but has an outdoorsy twist. Epic waterfall views from the balcony, gorgeous decor, spacious bedrooms, lavish kitchen and baths, and it is all within steps of historic downtown Helena! The property is two-story new build has all the amenities from large outdoor yard filled with game and a putting green. A spa hot tub for unwinding. Tables and swings for lounging with views of the creek. A large Firepit and outdoor entertaining space. All with views of the creek! As for our unit, I entered the front door, and my jaw dropped. I followed down a long hall to find a stunning, opulent kitchen with a peninsula with seating for four, large farmhouse sink, and gorgeous grey cabinetry. It opens into the living space with a large couch and two lavish chairs. That opens to the second-floor patio that overlooks the large yard below and a view of Buck Creek and its waterfall. We sat out with champagne for hours chatting and taking in the view. Up the stairs back inside is the cutest children's loft with first mural, bunkbeds, and play area. The two bedrooms are off the main hallway. A charming second bedroom off the primary is spacious and clean. It has a bathroom adjacent with stunning black floor tiling. As for the primary, it is in a league of its own. Large king bed flanked by pendant lighting and a can't miss accent wall with a ton of textures, wood, and color. To the left is the main bathroom with two sink vanity and a walk-in shower. The town is literal steps from our unit; downtown Helena is quintessential southern charm. Quaint downtown dotted with local restaurants and a brewery, shopping, and more! We really liked the Brewery in the heart of old town, downtown Helena, Oversoul Brewing. Good beer and friendly staff with live music for the win.

The photos online make it look larger than it is but it is newly remodeled. There were a few items…read morethat needed maintenance but nothing major. It has a great view and walking to shops and restaurants. The reason for the 4 star rating is the loud train that passes by regularly day and night and I would not consider this a bed and breakfast. Breakfast is offered at an additional cost and they deliver it to your room beforehand for you to cook after you arrive.

The prices are aight, but the customer service SUCKS, from both the owners and the rude, sorry…read moreattitude having, sorry cleaning, if u wanna call it a house keeper...

Scary!!!! DO NOT STAY HERE! After I checked in, I saw a pimp with his hooker... asked me what I was…read moredoing there, thought I was a working girl going solo(my job is related to law enforcement so I'm familiar). I slept with the lights on, a chair jammed under the door and my cellphone setup to dial 911. It was also way overpriced at $60 per night on a weeknight.