As a last minute booking, this Sleep Inn honestly exceeded my expectations…read more I was comparing several hotels in the Pelham Oak Mountain area and many in the same price range had pretty rough reviews. This one seemed consistently decent, so I took the chance and I am glad I did. I paid about $60 per night which is a great value for what you get. Location is a big plus. The hotel sits in a populated area with easy access to gas stations, supermarkets, and a variety of restaurants. You could drive or even walk to several nearby spots without any issue. There is also plenty of parking. I was also able to check in a little early around 11:45am with no extra charge, which was a huge win. The front desk receptionist, Aish, was incredibly kind, welcoming, and professional. First impressions matter and she absolutely set the tone for a good stay. Breakfast is included and runs from 6am to 9am, so just make sure you are up early enough to catch it. When I walked into the room, it was very clean. There is a proper desk for working and charging ports conveniently placed on the walls and desk areas. The 32 inch TV had over 100 channels, the wifi connected easily, and there was even a refrigerator and microwave, which many hotels no longer offer at this price point. The bathroom was surprisingly spacious and well stocked with toiletries. It also has safety handles around the toilet and shower, which is a thoughtful touch for anyone who may need extra support. Overall, I really enjoyed my stay and would not hesitate to book here again. The only minor downside was that the cleaning solution smell was pretty strong at first, but it faded after a few hours. My only real suggestion for the hotel would be brighter lighting in the bathroom, as it does feel a bit dim. For the price, location, cleanliness, and service, this Sleep Inn delivers and then some. Definitely a solid choice in this area.

This place use to be such a great experience! They had two staff an AfroAmerican manger and Front…read moreDesk clerk that were so kind and professional a year ago. Rooms now seem run down and not updated. Staff act like it's a pleasure to make your stay a bad experience. They put you in the worst rooms close to the elevator and laundry room. Rooms smell like mold. Dining area smells like eggs. Toilet has low pressure. Sinks clogged in every room i have stayed in recently. Staff stare you up and down. They should be making your stay a great experience. Something has happened to this once great location!!

I spent two nights here during my family visit to Alabama…read more Checking in was easy since it was mobile. They originally wanted me to move room for the 2nd night since they wanted to upgrade me but I told them I prefer to just stay in my room. My room was pretty huge. The kitchenette included mostly every (large fridge with freezer, stove, microwave, etc.). There was a living room, large desk, large bed, and bathroom was a good size. Closet was large too. I love that there was ample lighting especially to do makeup. Beds were comfortable and bathroom had a spacious shower. Water pressure was great and plenty of towels provided without request. Breakfast and coffees were great. They also gave out cookies as well. The lobby area was pretty big and their dining area had plenty of tables and chairs. I didn't check out the pool but they had that and some outdoor activity areas. The staff was very nice. Parking was also easy with plenty of entrance and exit areas.

Usually a good spot to stay when we drive south, but this time not so much. The suite was worn on…read morenot terribly clean. The living room television didn't work. The freezer had black mold throughout. Not sure we'll stay there again.

Stayed two nights. Not bad. Bed is nice. Breakfast is amazing…read more Not a fan that the location isn't very walking friendly.

We stayed here while traveling south and wanted to spend some time hiking in Oak Mountain State…read morePark. Conveniently located to the park and close to the highway. Staff is friendly and the property is clean!

We were booked for a double bed room, they tried to put us in king rooms with a sofa bed instead,…read morewe were able to move out of the king bed into a double, only for them to move us back a few days later. They also claimed they didn't know they were doing renovations in the hotel until after the renovations started while we were lodging.

Horrible place to stay. Waited until 8 pm on a Sunday night because my room "was being cleaned."…read more The room was disgusting, urine on the toilet seat, hair in the shower and a dirty bath mat. The kitchen was gross, smears all over everything. I had a 6 night stay and then never offered to clean the room after I checked in!! Oh but they did give me back 5,000 of the 168,000 points I spent on the room. I would never suggest this place to anyone, the management just doesn't care!

Checking in was smooth. Visited the gym, there are 2 treadmills and 2 ellipticals and free weights…read more The monitors on the treadmill work audio through headphones. Roma are clean and spacious. TV is set at perfect height, makes it comfortable viewing from the bed. (Some hotels put their TV the same height as the bed, makes it impossible to see whole lying down), so I'm really appreciative of ergonomics. Lighting in the room was sufficient and bright enough. Very moody ambience The bathroom was smaller than other Drury hills hotels I've stayed at but it's enough. What's really missing is an exhaust fan in the bathroom to dry the walls after a hot shower. Housekeeping was friendly, we asked for 1 extra pillow to add to the 3 in the room, she brought 3 extra for our selection! That was really thoughtful. Very much appreciated again. Love the daily 5.30pm kickback and my husband loves the drinks.

This location was tucked away from the busy life of Birmingham. It is near a busy highway but you…read morewill not notice once you get on site. There is a Pappadeaux located right beside it, so it was perfect for a late dinner option. There are a small set of stairs from the hotel to the restaurant parking lot, Perfect access! Check in was a breeze! I hate I didn't get the opportunity to try the happy hour/kick back option from 5-7 but it seem like a great opportunity to relax, socialize, and enjoy the ambiance. I was impressed that was a no cost option with 3 free drinks! The rooms were neat, clean, and fresh. I felt comfortable and safe at this property. The beds were my style (I prefer firm) but they were comfortable throughout the night. I like that each room came with microwave, refrigerator, iron, and great TV channels. I will return the next time I am in Birmingham.

This Hampton Inn is a decent enough stay and is close to the Galleria Mall and there are also…read moreplenty of restaurant options in the area. The staff was friendly and the bed was comfortable after a long day.

Do NOT stay here they're infested with bedbugs their manager thought she was doing something by…read moresaying she was gonna hire somebody to come and inspect it. Of course she disappeared afterwards because it came back positive for bedbugs. What did she do? Not a damn thing. Be careful.

Stopped in here today actually this evening with reservations and found out their whole system was…read moredown so we ran across the parking lot for a quick bite, but by the time we got back, they had Remi to remedy a way to get us in into our room. Kudos to them for figuring it out even with a world, wider nationwide system outage. Both the gentleman at the desk did a good job and served as well

Roaches in my apt. Basically a homeless camp. Can't watch Netflix because the internet service is…read moregarbage. I have stayed in a thousand hotel and nothing compares to this trash place!!!!! Feels like a prison Can I give negative stars?????

Not good. Musky odor in the building…read more Room doors don't close all of the way so you have to manually slam them. Mold in shower. Random holes in the floor. Blood or something splattered all over the wall. Thermostat hanging out of the wall. No one from housekeeping in sight. Quite confusing. Great service at front desk- gladly made room changes- but how many times can you change. Great location!

Want to experience what a phone call with Comcast feels like in person? Make a reservation at this…read morehotel!Upon arrival I saw a sign that said the receptionist was away from the desk and would return. I had no problem with that, I understand that I got there late and receptionists are people too, so I waited. Long story short, after 40 minutes of calling and ringing the bell the receptionist showed up. After she clearly got woken up by the phone ringing, she checked me in eyes half-open and acting like nothing happened. Her name was Jasmine. Don't get your hopes up, customer service is not the only thing wrong. Rooms will NOT be clean! I visited 07/02/2025 and I would rather pass a kidney stone the size of the Hope diamond than stay here again.

Overall, this particular Hyatt is conveniently located in Hoover, Alabama, which is a short drive…read moreto downtown Birmingham. There are also a lot of restaurants in the area and supermarkets (in case you need snacks, water, or an item that you forgot to pack). There is also a mall right here, too. Again, this hotel is in a great location and the staff were friendly and professional.

TV didn't work. They only clean if you ask. Room had a stale dirty smell. Poorly managed and…read moremaintained. Won't ever stay there again.