Just clean the room better, my room door was open without the key and I wonder why they gave me this room. I drove over 700 miles today and didn't want to look for a different hotel. read more

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While the staff was very pleasant and the location if the hotel was convenient to shopping, there were several problems. The phone in our room was not functional. There were no USB outlets anywhere. The coffee pot in the machine was wrong for the machine, causing it to not function. There was no regular coffee, just decaf, in the room. The paper towels in the kitchenette had not been replenished. The room did not have a luggage rack and the bathroom really didn't have anywhere to hang towels. We were in an "ADA compliant" room and if we had any sort if disability, it would have been difficult maneuvering in and out if the tub and grabbing a towel. The toilet paper holder was in a very awkward spot. The toilet in the bathroom was constantly running. And probably due to allowing pets, the air freshener scent was overwhelming! While we were there, I mentioned a couple of things to the front desk (not all) but none (except the paper towels) were addressed. read more

First the windows would not seal and the wind came into the room. And a cock roach in the bathroom read more

This hotel is invested with roaches. Last night was a nightmare- roaches crawling on the walls. I had to sleep with every single light on. It was too late at night to switch hotels. The staff knows about the issue and doesn't care and didn't offer more than an empty "sorry." read more

Well, from the lobby I was a bit concerned but upon opening our door I was pleasantly surprised. The room was very clean, lots of room, full size frig with stove and microwave. Had very nice linens! Easy to park, close to lots of stores and restaurants. Our tub didn't drain well so we told them upon leaving, not a big deal while we were there. read more

THE GOOD: The staff was very friendly. Really, this hotel's one saving grace. THE BAD: The rooms are very small and cramming a recliner into the limited space by one side of the bed does not help. It was total pain to get around. In addition, there were limited electric outlets, only on the opposite of the bed (see photos), which sucks for couples. Finally, as others have noted, there is a musty smell permeating the hotel that no amount of candles and/or incense in the lobby can cover up. THE UGLY: The manager's posted threat-o-gram (see photo) about "fining" guests for placing their trash outside the door. Something nearly every other hotel in North America without daily housekeeping has encouraged guests to do during last year's COVID-19 restrictions. Is the manager the baseball commissioner or a member of the Biden Administration, with some kind of dubious, non-legal authority to "fine" me? Extremely poor choice of words and offensive. Plus, here's a hint: Mold and disease aren't as much of a problem if your staff picks the hallway trash up every day, like (again) every other hotel across the country (including their corporate cousins at the Hampton Inn) is capable of executing, even with limited housekeeping staff. read more

Candlewood Suites Alabaster - Recliner stuffed into narrow space by head off bed. Difficult to get around/in and out of bed on that side. All outlets on opposite side. - Hotels Near Me - Alabaster, Alabama

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I would give them a negative rating if I could. My daughter had a track meet nearby. Hotel room booked day before through a 3rd party. Confirmation email received.... everything normal right? WRONG. Went to the hotel around 7pm.... no reservation. Called 3rd party booking service. they confirmed that I had a reservation and requested to speak to the manger. Manager was not to be found. Actually, no manager, supervisor, leader is there after 5pm. The lady at the desk did make a phone call. I was told earlier that day a lady that name starts with a "T" cancelled my reservation. The hotel was sold out so they just randomly cancel a reservation??? Clearly it was available when I booked it. I was then told we tried to call you.... oh really.... what number did you dial? Oh..... we don't have a phone number for you???? Needless to say they offered no assistance, cancelled my reservation randomly and caused my family to have a very stressful night scrambling to find another location. Never again!!!! read more

This is an example of an extended stay hotel at its finest. I'm on the road 99% of the time, so I know hotels. Candlewood Suites exceeded my expectations. In all of my travels this is the first time I felt like I was in an apartment! The hotel overlooks the city, perched on a hill. It's surrounded by many different stores and is right off of the highway. The rooms are nicely sized and decorated. The kitchen is equipped and clean. DVD player along with large wide screen TV is a really nice touch. Alarm clocks that give about 14 choices of how to wake-up including your own mp3! Very nice weight room to look at... although I've heard some people actually get on the equipment and do things. I'm content to admire from afar. They have a food pantry with items for sale. A free pack of popcorn hiding in the microwave is a nice touch. They have a DVD and CD lending library! This is as good as it gets without having to wear a tuxedo everywhere. You may not get as many Yelp reviews out of me but I'll be one happy Yelper staying here! It's worth a few extra dollars. read more

Candlewood Suites Alabaster - Hotels Near Me - Alabaster, Alabama

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Clean and nice place to stay. Comfortable bed and very spacious. If you need a small appliance for the room, there is a place in the lobby to where you can borrow the small appliance you may need. They also have games to choose from to play in the lobby or in your room. read more

If I could give negative stars I would. Worst experience ever. From the moment we checked in, our room smelled like 15 people just left and they were all smoking cigarettes. Our AC was broken and our remote needed batteries. After we left, they charged us for an extra night but gave us the correct amount on the receipt. It has been 12 days since we stayed there and we've called probably 10 times. They said they refunded my acct over a week ago and gave me a receipt typed out saying they supposedly did. They finally admitted to putting in a refund today, 12 days afterwards. They lied to our face and when confronted, they said the refund was "STUCK", what the heck does that mean?!?! I would NEVER stay here unless you want to get lung cancer, be lied to and get money stolen from you. Don't do it. read more

When we arrived at the hotel, the windows were completely removed from the wall. There was a distinct smell of weed and the room was had a dirty coffee pot and a broken picture frame. We called downstairs and the front desk worker came up, but was unable to put the window back on their own so my husband had to do it. She said to talk to her manager in the morning, but that she could not give us another room since they were booked up as were the other hotels around us. We decided to stay, but the room was not great. We tried to talk to the manager that morning, but she was not available. I was able to talk to her a couple days later and she offered a free stay in her hotel since she could not discount hotels.com, but instead offered ihg points since we could not stay in her hotel again. When she offered the ihg points, she made it sound like it would give us another room at another hotel. A week later we tried to book at another hotel, but it would not even cover a discount on a room. It was the equivalent of $50 for a room we paid over $200. I tried calling IHG, but they were no help since they said she gave the discount. I was very upset since I felt the manager was not 100% up front with us, and I would have never accepted a $50 discount for a room that was such a mess and to which I woke up every couple hours smelling the weed in the air. Not a peaceful stay at all and unacceptable customer service on the part of the manager and IHG. read more

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I can't lie: I was little apprehensive staying here simply because I've never stayed at a Candlewood Suites before and we were in Alabaster...a place I've never heard of. However, I was pleasantly surprised. This is no Ritz Carlton but it was clean, the staff was very nice and the rooms were awesome. The staff was probably my favorite - they worked with us to do early check-in and late check-out. Oh! And this hotel is close to a lot of places to eat and a couple of shopping centers. read more

I would not recommend staying here. Pros: -Suite idea is nice, small Open kitchen with a stove top and pots and pans. - Fitness Center - Free laundry and wi-fi - Many Restaurants and shopping near by. Cons: - No Pool - We are non smokers and were placed in a room that was supposed to accommodate this but our entire floor smelled horribly, like a musty ashtray. Our room wasn't terrible until day two, we woke up to the cigarette smell. All of our belongings had an odor by this point. - room didn't not feel clean to me due to the scent. I asked about whether or not our floor was non smoking because we could clearly smell smoke. The manager just said yes except for 4 or 5 rooms on your floor. She walked off and went About her business, didn't bother to inquire any further. I decided I'd had enough, we booked a room elsewhere and left within the hour. When we informed her we would be checking out early she asked why and I told her my room situation, she then said she could get me a new room. No thank you, we were packed up bags in hand by that point. Do yourself a favor and drive another 15 minutes and stay at the Hilton Homewood Suites in Birmingham. Many more accommodations, beautiful grounds, shopping and dining and my room was clean and did not reak! Rates are the same!!! read more

Very nice hotel in upscale area. Best for a few days stay with kids. I was there for one day on business and while room was nice, the kitchen in room was of no consequence for me as I preferred a full hot breakfast. They have an on site store with ready snacks you can buy. Better for kids. Also, hotel is a good 45 minutes south of B'ham and little too far removed for my tastes. The bed was comfortable and room nicely appointed. The staff was friendly and helpful. read more

During this crazy pandemic I was so worried about traveling and staying in a hotel. My son's lease was up in Birmingham as a UAB student and we had to drive from KY to AL to get him moved. We decided to stay here and so glad we did!! They are wiping down elevators constantly, wiping down all public places. Really focusing on cleanliness. You can smell the cleaning solution as you walk in and the staff is diligently keeping things wiped down. We stayed up in a suite that had a full kitchen so we could get carry out and feel good about eating in the room. It worked out perfectly! The staff was very nice and friendly and helpful. The hotel is clean, decorated very nicely and we felt safe staying here! Great place to stay just off of 65 and lots of restaurants with carryout or delivery close by. It was a wonderful stay and we were comfortable. Bathroom was clean with lots of extra soft towels. Beds were firm enough for support but soft enough for comfort. I have back issues and after packing and moving my son a nice comfy bed was much appreciated!! Thanks for making us feel like family! read more

So for starters, I could've given them 1 star, but I am realistic. I AM upset about my stay but will not deny the hotel was actually ok. 1. The rooms have kitchen compliments. I thought that was great. The only unfortunate thing was that the person that stayed in my room must have cooked or fried something in it the day before. It REEKED of frying oil. I tried to change rooms but they were booked. So I had to deal with it for the week. 2. My room was also next to the elevator. The beeping wasn't even a problem. For some reason all of the people staying around me were extremely loud. I actually called down to the front office and made a few noise complaints. These complaints were done around 11pm. THAT was the only reason I called and complained. I was there for work and was working very long days. People screaming and running down the hallways at 11pm is not cool. 3. They billed me for an extra room and are refusing to pay me back. I went there on a military business trip with another co-worker. I had a reservation for two rooms under my name. Upon checkin, there was some confusion looking for his reservation and told me that I had two rooms. We clarified that this was actually two reservations, for two different people and two different credit cards. Instead of giving him that room, they gave him his own room and kept the second room under my reservation. Now, a month later, I notice that they overcharged my credit card. I called to try to get my money back and they told me that it was a "non-cancellation" fee and there was nothing they could to about it. I spoke to the manager (Costell Hoffman) who was extremely unhelpful and pretty rude. "There's nothing I can do for you" is what he told.. even after I told him that it was HIS agent that messed it all up upon checkin. Like I said.. If ALL of these factors weren't there, it would've been actually a pretty nice stay. Costell NEEDS to learn about effin customer service. Great way to treat your Military customers. Two thumbs down on his part. I have contacted their corporate office and have a case number. I'm hoping to get this resolved quickly. I hope this review helped. read more

Let me first say that my wife and I have stayed with Candlewood upward of 25 times and have always been satisfied before this most recent trip. This trip started out badly as we found out that the room that we'd booked (a converted suite where the sofa bed is substituted with a regular bed) was unavailable as all converted rooms were full. When I asked how that had happened, I was told that the girl who booked it, conveniently, had left the company. We decided to make the best of it as we'd not always remembered to book a converted room in the past. Aside from an occasionally loud ice maker, things were going as usual until the second night. We usually ask relatives to come by and play cards and board games for the night. As usual, since each suite has only 3 chairs to pull up to the eating bar, I went to the desk to request an extra chair and was told that they didn't have enough to loan. I pointed to one that was nearby and not in use and asked "what about that one?" The gentleman behind the desk then said that they no longer loaned chairs as that causes them to be lost, somehow. Because of the change in policy, I sat on an ice chest to play the games that night and 2 subsequent nights. (I didn't bother asking again of someone else as he had said it was their new policy) I am 60 years old and the youngest of our group. You can imagine the discomfort. After returning home, I let them know what my opinion was of the new policy and told them that we would no longer be staying at a Candlewood Suites on future trips. The manager, Melinda Bennett emailed and said that their policy hadn't changed, that future trips would be like they had been. I explained to her that neither my wife or I were willing to take a chance on her say so, but if she was willing to refund half of our recent stay, I would be willing to give them another chance on our next trip. I got crickets back. Obviously, her only ploy was to promise anything to get us back but not willing to give a financial incentive to make it worth our while to take another chance to discover that things may not really have changed. Since Drury Inns and Suites isn't much more of an inconvenient location, I'm sure that they will be more than happy to accept our future business. read more

This is unlike any regular hotel, it's one of the best experiences I've had. The room is a suite so it has the small two burner stove top, full size fridge, few pots & pans, dishes. It came w/complimentary bag of whole grain popcorn, nice touch. Friendly and helpful staff, free movie rentals at front desk, free gym on site and free access to a nice gym 2 miles away (anytime gym, open 24hrs a day).they have a vending area that's self serve on an honor system, who knew honor system existed anywhere, love it! If you are in this area and must stay somewhere, you won't regret staying here. Low rates too, only downside is no pool. read more

The hotel was fine - clean, convenient, and it had a nice gym. The room was like a mini condo. The bed was very comfortable.

I booked a room here for my son and his family to stay on Christmas Eve. I was double billed and the management refused to correct their error! Now I have to go to my bank to dispute the charges! CW Suites, don't bother with your standard "apology". I booked 1 room for 1 night, I was billed for 2 rooms and you refused to correct it. I hope others read this review and find somewhere else to stay. If I sound upset, GOOD! Because I AM! And I will be putting this on EVERY TRAVEL SITE POSSIBLE!! Stayed December 2016 read more

Very nice hotel and very clean. Kitchen in room was a nice surprise. Close to restaurants and shopping. Cons Bed was not very comfortable. Felt lumpy. No bathtub No pool read more

The hotel was very difficult to find for someone that was out of town! When I called to get assistance, the person who answered the phone was not helpful at all, said to go to walmart and you will find it, and could not tell me the street walmart was on. The hotel did not have two beds for me, which is what I requested an was very rude about it. Said since I booked through a 3rd party there was nothing they could do. I did not have a smoking room, but the entire room smelled of cigerette smoke and in turn made all of my clothing smell horrible. The bathroom towels and sheets smelled horrible of bleach and was almost toxic. Since we did not have two beds, we had to use the pull out sofa couch bed, which was ridiculous and very squeaky and the mattress was worn down to almost nothing. It was the worst experience I have ever had at a hotel. It is a small town so I had NO other options or I would not have stayed!! The manager am owners will be getting aettrr from me!! read more

Had a big problem with the billing. My insurance was paying for the rooms and they wanted a card on file for extra charges. The next Friday, they had charged my room for over a thousand dollars. Money was tight since I was remodeling so that took my bank account down to just a few dollars. I told them at the front desk and they called the general manager. He said he could refund the money. I said that wasn't acceptable since I have very little money in the bank now and it wouldn't clear until the following week after the holidays. The following Monday was a holiday and the credit did not clear until the following Friday. I had to borrow some money to be able to get back and forth to work. The manager called me and had the attitude like he didn't want to talk to me and wanted to get off the phone. He said it was a mistake and that it had been corrected and that there was nothing he could do. Like he really didn't care that he just left me with no money. THEN on the following Friday, my card was charged AGAIN. I told them I wanted my money, same story, sorry but can't do anything. The general manager refused to talk to me. I asked him to call me and he never did. I got my money back the next Thursday. I ended up cancelling the card because I did not trust them anymore. The general manager could care less once he has your money. Another issue, their elevators broke down once a week while we were there for the two months. I'm not exaggerating either. Wouldn't have been such a big deal if I wasn't on the 4th floor. I took my dog out a lot and it became a big pain each time I had to take her out. read more

The elevator wasn't working, my room was not cleaned during my stay, we were with a group and everyone's reservations were messed up. Even though we confirmed for late night arrival there were not enough rooms when we arrived and we had to double up. The manager was hollering at one of the employees because he said he couldn't carry a large box up to the fourth floor without an elevator. The manager hollered at him and told him to get it up there. And for being a non smoking floor the entire hotel smelled like cigarette smoke. No amenities except a tiny workout room. No gathering place, no pool, no hot tub, no food except a tiny store with expensive snacks. The suite itself was ok. read more