I arrived Friday afternoon, exhausted from driving and the Front Desk agent, Latoya instantly…read moregreeted me with a warm Hello. I guess she could tell I've had long day. After informing me of all amenities, and making me laugh, she Thanked me for selecting Best Western. And this morning as I was checking out this morning Latoya was there being hee welcoming smile. Thank U Latoya for your professionalism & making the guests feel Welcome. I often stay in Bessemer when I'm traveling between MS & GA. This is the first time I felt safe and able to get an excellent night of sleep. I will be returning to the Best Western

Very friendly service from a lovely Suzanne. However the bathtub didn't drain so the shower water…read morebecame bath water. It's a bit outdated but family friendly and clean. There was few bugs but it was gnats which are expected.

Unfortunately I did not stay here and Yelp is not allowing me to remove my review. Although the…read morereviews look good. Perhaps I will be able to stay in the future

If I could just save one soul from waking up and having to deal with having no coffee :-) I…read moreunderstand I paid $75 which is pretty damn cheap. I don't have any complaints except the fact that I wake up early and I like coffee yes please get three stars from me Put coffee machines in the room and make coffee accessible if your guests wake up earlier than the breakfast is scheduled

Great place to stay, very clean and the staff is very nice and will help you with anything…read more Wonderful breakfast and very nice rooms. I wouldn't stay anywhere else around here!

We had an amazing stay. The room was very clean and the bed was comfortable. The breakfast was…read morewonderful and the staff was extremely friendly. I highly recommend this location.

Probably one of the CLEANEST hotels I've stayed in... (studio room) perfect experience. Gun…read morefriendly (concealed carry). They will absolutely have my business again and again. If I can give 10 stars I would. Not ghetto doesn't smell like weed and it's quite perfect. I HIGHLY RECOMMEND.

Very welcoming friendly staff from front desk to breakfast staff. Our room was nicely furnished &…read moreeven though next to the elevator, very quiet. I especially enjoyed the upscale shampoo, conditioner & body wash mounted in the shower-less clutter on the sink counter. Vernell was a wonderful hostess in the breakfast nook! As we helped ourselves to choices of pork or Turkey patty sausages, omelette or scrambled eggs she offered to make a waffle for us..then brought the golden brown delight to our table! We enjoyed visiting with her since we were among the last breakfast guests. We will definitely stay here again when in the area!

Here we go, I was told this hotel is new. Very quiet area…read more Hotel is located off the 459 expressway. It's in a great location where shopping mall is only 7 minutes away. CVS, Piggly Wiggly, other restaurants were up the block. Manager Balta was great she was very accommodating to everyone. Staff were great very friendly. Rooms were nice and clean, roomy. Had room service every day. Nice little gym. As far as the breakfast, it was standard breakfast which was ok with me. My family was so big we took over the 2nd and 3rd floor rooms. Our meet and greet was held in the conference room. We also had game night and my nephew birthday party. Our family reunion was held at this hotel. To rate this hotel I would give it a 9. Happy Yelping....

I've stayed about four times here check in as always friendly and accurate. A simple breakfast is…read moreprovided. Rooms are newer and clean. Close to food, shopping and 459

Manager took my last $100 from my debit card that I did not owe. I'm 73 and on.SS. Lost everything…read morein house fire. That was my grocery money. I've got nothing left to eat and no one to help. Getting very hungry . I mean, WHO does that???

All reviews for this place are HORRIBLE!! From all sites!! I booked through Cheap tickets for $55…read more Stayed for the night, in route to New Orleans. So basically you get what you pay for. It's the bear necessities in a sketchy area of town. The bed was comfy and the AC was on the point. It's an old motel that they revamped to look a little more modern interiorly. The bedspreads were riddled with cigarette burns, but sheets were clean. They supplied us with one towel and a hand towel.. no washcloth!! The folks that hang around there appear to be on drugs too.. make sure to hide ya kids and ya wife!!! They get 3 stars because of the bed and ac..

The AC unit is pretty gross. The carpets left my feet pretty dirty. The room was clean over those…read moreissues. I wish they would have provided more pillows. The pillows they provide are incredibly thin and slightly uncomfortable. The hallways smelled HORRIBLE. Like walking in an ashtray. Someone was smoking weed the entire stay. The tv was the size of a computer screen. I think my biggest thing was the floors, and AC unit and the hallways. The hallways almost made me leave. I was refreshed to not have the scent in our room but going into the hallway made me feel like my lungs were deteriorating. Alas, it is somewhere to sleep, yes. But they really need to work on cleanliness. The housekeepers were friendly. I also like the bathrooms. Pretty spacious. I also love the ceilings. They are pretty high. The fridge was cleaned. The microwave was cleaned. It seems like from the previous pictures from guests a few years ago, they have gotten better on some things.

This is by far the worst place I have ever been. Night 1 was not too bad. Got in super late and…read morepeople were outside walking and talking loud, smoking marijuana in the cars. 2nd night. I come back and it's storming. I look at the window and the whole thing is falling out the frame from all the wind. Teri says she will put us in another room. I get to it. The window is also broken. Along with multiple other things. The tv didn't work properly. There was no phone and 2 fridges and neither worked. The bathroom door wouldn't lock. The people upstairs let their kids run wild. Back and forth, back and forth. It's 10:15 and they are still jumping and stomping. I had to call the lobby on my cell since there are none in this room. Not the room above me where the children are running wild!There was mold in the shower. Between crying and coughing. I was miserable. I asked for my money back so I could leave and go to another hotel. She said she didn't have the authority to do it. So I'm stuck. I will never ever ever ever recommend anyone ever staying at this hotel. Not here. Not ever. It is a place where they don't clean properly, nothing works, and the people are very rude. The customer service stinks at best. I was going to keep Teri our of the negative part, but when I was at my breaking point she said to me "calling and complaining to her was not going to make the situation better. " maybe this review will help. Not to mention the lady that was on duty around 9am on 04/13/19 with the gold teeth assured me she would make sure my room was ready when I got back. When I got back, my room key didn't work and I was locked out. I am so disappointed and will not be recommending at all. Go somewhere else if u need to or sleep in your car for peace of mind.

We had such a great experience at Ross Bridge, especially at the pool and golf course. Austin was…read moreincredibly helpful...he went out of his way to make sure we were taken care of and even suggested the bikes around the resort, which we didn't even know were an option. That ended up being one of our favorite parts of the stay! We also reserved a cabana, and it made the whole day feel even more relaxing and elevated. Nicole truly stood out...she was attentive, kind, and made sure our experience felt 5-star from start to finish. Even when it looked like she was handling the entire pool area on her own, she never missed a beat and still made us feel like a priority. The golf course was incredible...the first nine holes were especially scenic, and the bagpiper at sunset was such a unique and memorable touch. The food was great, the drinks were on point, and every staff member we encountered was kind and welcoming. Between the service, the atmosphere, and the little extras, it was an experience we'll definitely be back for!

The facilities and personnel are amazing. Mod and the…read moreentire bell staff were great. Mod went out of his way on several occasions to assist us during our stay and departure. Food at Brock's was delicious. Waitresses at Brock's were both great, I feel bad not recalling their names. Highly recommend the pork shank, add a side of grits to make it perfect. I see several reviews that don't match our experience. I can't wait to go back. Golf course was amazing, even with greens not being "ready" after winter. Highly recommend a visit.

Wowzers. Where to begin...The halls and lobby smell like a bizarre spice I've never smelled before…read moreand never want to smell again. VERY pungent. Can't wait to get home and wash all my clothes from my luggage because I'm sure they'll smell like I've been in an incense shop. Judging from what I see, the management of this hotel chooses not to fix things that break. Anything to save a dime, I suppose. The toilet paper was down to the core when I walked in my room. The manager probably wants guests to use every single square before replacing the roll to save a few cents. See pics of toilet paper holder. Super nice. The fridge in the room appears to be from 98 and maybe has fallen off a truck before. Great patch-work on the wall. Hardly noticeable. The back cover missing off the remote? "F*** it. Who cares", says the hotel. Alarm clock looks like it was picked up off the side of the interstate and doesn't work. Very rugged! Shower drain has no plug. Very industrial look. The microwave is from another dimension. And mud all over the carpet throughout the lobby and halls. Take some pride in your hotel and maybe not so much pride in saving a dollar or a few cents. Horrible experience and horrible hotel. Stay somewhere else.

hotel is an absolute crap hole It needs to be closed down immediately lots of health and sanitary…read moreissues , when we arrived staff was super rude and unhelpful, the rooms were filthy, lots of trash on the floor and crumbs all over the carpet. The bed comforter had snot on it as if someone had blown their nose on it . The bathroom toilet had urine stains all over it , floor was obviously dirty as if it was never mopped . When I brought the toilet issue to the front desk they , we're not sympathetic and offering any solutions . I asked for cleaning supplies they didn't offer to clean it. I had to to clean the leftover urine off the toilet . When we asked for new bedding it was never brought we had to beg for new bedding in which I was offered and forced to make up a new bed with clean sheets . I am the guest and I had to self help myself to everything that I needed and I wasn't offered any help in any of the matter I came here for a funeral and wanted to rest at my hotel which I wasn't an option since I had to play housekeeper at my hotel . This hotel is an absolute nightmare I would say stay clear of this place and try places like Redroof inn or best western but if you're in town here stay far away I warn you ! This place needs to be closed . Also I forgot to mention the breakfast was absolutely terrible .

Outstanding customer service. Nicki at guest services was so kind to us and extra thoughtful for…read moreour kids. Everyone was so welcoming and kind from the valets to the restaurant staff. Location is so convenient and some great food options in walking distance. Highly recommend.

Everything was amazing except room service eggs tasted like rubber. Front desk was really friendly…read moreloved love love love the room slept well TV was amazing pool was a little bit cold workout area was amazing would stay here again