I arrived Friday afternoon, exhausted from driving and the Front Desk agent, Latoya instantly…read moregreeted me with a warm Hello. I guess she could tell I've had long day. After informing me of all amenities, and making me laugh, she Thanked me for selecting Best Western. And this morning as I was checking out this morning Latoya was there being hee welcoming smile. Thank U Latoya for your professionalism & making the guests feel Welcome. I often stay in Bessemer when I'm traveling between MS & GA. This is the first time I felt safe and able to get an excellent night of sleep. I will be returning to the Best Western

Very friendly service from a lovely Suzanne. However the bathtub didn't drain so the shower water…read morebecame bath water. It's a bit outdated but family friendly and clean. There was few bugs but it was gnats which are expected.

Oh goodness. Everything was fabulous ! First the check in person with a striking black & red bun…read morewas fabulous! I wish I caught her name. Really made us feel welcome. Just far enough off the highway to be quiet, but close enough for a quick exit. Comfortable bed, great shower, lovely view. Typical breakfast but plenty of choices. Tv w hbo. Best Hilton on this trip & Ive stayed in many!

Unfortunately I did not stay here and Yelp is not allowing me to remove my review. Although the…read morereviews look good. Perhaps I will be able to stay in the future

This stay was a special one. I was meeting very important folks that are extremely influential and…read moreworth of my full attention and support throughout this trip. Usually, when I come through Alabama. I usually just have a great meal and then I leave. However, this time was different. The food was incredibly tasty at all locations we went to and the facilities were top tier at the holiday inn...specially the GYM. I did not use this pool at this trip since I was busy with homework. But, I will next time. Nevertheless, it is worthwhile to try to emphasize how incredibly well equipped the rooms were. I am a Hilton rewards elite traveler but, I am glad my boyfriend's mom took us here so that I can sign up for holiday Inn rewards. It'd be useful for my NY trips to see my family. Thank you, Ms. Boutwell for the excellent service and experience.

Great place to stay, very clean and the staff is very nice and will help you with anything…read more Wonderful breakfast and very nice rooms. I wouldn't stay anywhere else around here!

Probably one of the CLEANEST hotels I've stayed in... (studio room) perfect experience. Gun…read morefriendly (concealed carry). They will absolutely have my business again and again. If I can give 10 stars I would. Not ghetto doesn't smell like weed and it's quite perfect. I HIGHLY RECOMMEND.

Very welcoming friendly staff from front desk to breakfast staff. Our room was nicely furnished &…read moreeven though next to the elevator, very quiet. I especially enjoyed the upscale shampoo, conditioner & body wash mounted in the shower-less clutter on the sink counter. Vernell was a wonderful hostess in the breakfast nook! As we helped ourselves to choices of pork or Turkey patty sausages, omelette or scrambled eggs she offered to make a waffle for us..then brought the golden brown delight to our table! We enjoyed visiting with her since we were among the last breakfast guests. We will definitely stay here again when in the area!

Here we go, I was told this hotel is new. Very quiet area…read more Hotel is located off the 459 expressway. It's in a great location where shopping mall is only 7 minutes away. CVS, Piggly Wiggly, other restaurants were up the block. Manager Balta was great she was very accommodating to everyone. Staff were great very friendly. Rooms were nice and clean, roomy. Had room service every day. Nice little gym. As far as the breakfast, it was standard breakfast which was ok with me. My family was so big we took over the 2nd and 3rd floor rooms. Our meet and greet was held in the conference room. We also had game night and my nephew birthday party. Our family reunion was held at this hotel. To rate this hotel I would give it a 9. Happy Yelping....

I've stayed about four times here check in as always friendly and accurate. A simple breakfast is…read moreprovided. Rooms are newer and clean. Close to food, shopping and 459

Worst place ever can't get change nor clean towels we where here 55 days and not one time did they…read morecome in and clean.one of the desk person was next door and him and her had big fights while pack there SUV the man dropped his gun and it discharged right in front of me.i jog and on more than one of my runs men outside offered me money for my goods I had a woman call me a bitch as I walked out the front she stood talking to management.when she called me a bitch they both laughed.i was charged late fees and I paid in full for 60 days they got the fees the first time 56 dollars I cut my card off due to them trying to take 368 the second time my bank wouldn't let it go thru thank god.ladies in back said angelic is always messing around with folks cards one lady said she had to threaten one of the workers bc she got her on a ring camera of her coming in her room looking thru stuff so who really needs that kind of stuff.there was no coffee no anything to show y'all or a extended stay phone didn't work in room tv wouldn't come on and a herd of cows lived above us.What was really messed up there's homeless people living in behind there that ask for money cigarettes food never did get another towel I went to Walmarts and bought two blow up mattress towels pots and pans throw away dishes and groceries only to find out the stove was broke took 3 weeks to get another room which was nasty there was dog poo on the wall bugs man never again

Last year my husband and I traveled with a company and lived out of hotels on the road. We have a…read morehouse so we still had to pay our mortgage, and didn't want to live in a hotel that was a hundred dollars a night. We found what we needed in Value Place. We stayed at several of the chains. We took a car full of supplies to make it more like home including dishes, an ottoman, our own bedding, and a large rug. We stayed at the Bessemer location and one right outside of Huntsville and one outside of Montgomery. All were very clean and safe and the price is really low- if you pay for a month I think it was less that $150 a week. If you are in a situation where you literally have to live out of a hotel and you are paying for it- then this is a good place for that. I wouldn't stay here for a vacation- but definitely great for a temporary living situation.

The AC unit is pretty gross. The carpets left my feet pretty dirty. The room was clean over those…read moreissues. I wish they would have provided more pillows. The pillows they provide are incredibly thin and slightly uncomfortable. The hallways smelled HORRIBLE. Like walking in an ashtray. Someone was smoking weed the entire stay. The tv was the size of a computer screen. I think my biggest thing was the floors, and AC unit and the hallways. The hallways almost made me leave. I was refreshed to not have the scent in our room but going into the hallway made me feel like my lungs were deteriorating. Alas, it is somewhere to sleep, yes. But they really need to work on cleanliness. The housekeepers were friendly. I also like the bathrooms. Pretty spacious. I also love the ceilings. They are pretty high. The fridge was cleaned. The microwave was cleaned. It seems like from the previous pictures from guests a few years ago, they have gotten better on some things.

This is by far the worst place I have ever been. Night 1 was not too bad. Got in super late and…read morepeople were outside walking and talking loud, smoking marijuana in the cars. 2nd night. I come back and it's storming. I look at the window and the whole thing is falling out the frame from all the wind. Teri says she will put us in another room. I get to it. The window is also broken. Along with multiple other things. The tv didn't work properly. There was no phone and 2 fridges and neither worked. The bathroom door wouldn't lock. The people upstairs let their kids run wild. Back and forth, back and forth. It's 10:15 and they are still jumping and stomping. I had to call the lobby on my cell since there are none in this room. Not the room above me where the children are running wild!There was mold in the shower. Between crying and coughing. I was miserable. I asked for my money back so I could leave and go to another hotel. She said she didn't have the authority to do it. So I'm stuck. I will never ever ever ever recommend anyone ever staying at this hotel. Not here. Not ever. It is a place where they don't clean properly, nothing works, and the people are very rude. The customer service stinks at best. I was going to keep Teri our of the negative part, but when I was at my breaking point she said to me "calling and complaining to her was not going to make the situation better. " maybe this review will help. Not to mention the lady that was on duty around 9am on 04/13/19 with the gold teeth assured me she would make sure my room was ready when I got back. When I got back, my room key didn't work and I was locked out. I am so disappointed and will not be recommending at all. Go somewhere else if u need to or sleep in your car for peace of mind.

We had such a great experience at Ross Bridge, especially at the pool and golf course. Austin was…read moreincredibly helpful...he went out of his way to make sure we were taken care of and even suggested the bikes around the resort, which we didn't even know were an option. That ended up being one of our favorite parts of the stay! We also reserved a cabana, and it made the whole day feel even more relaxing and elevated. Nicole truly stood out...she was attentive, kind, and made sure our experience felt 5-star from start to finish. Even when it looked like she was handling the entire pool area on her own, she never missed a beat and still made us feel like a priority. The golf course was incredible...the first nine holes were especially scenic, and the bagpiper at sunset was such a unique and memorable touch. The food was great, the drinks were on point, and every staff member we encountered was kind and welcoming. Between the service, the atmosphere, and the little extras, it was an experience we'll definitely be back for!

Wow. Just wow. This spot is BEAUTIFUL. It's honestly somewhat of an oasis in the greater…read moreBirmingham area. My honey and I spent a long weekend here for our anniversary and her birthday. We initially had plans for that first night but opted to change them and stay in. My check in process was very rough. This was regarding guaranteed benefits vs. what was being offered. The supervisor/manager at the front desk, was very hasty and borderline rude. I could tell he was overwhelmed but regardless, that didn't excuse his reactions and responses. It was resolved, get to our room. I communicated through their messaging in app, it didn't get responded to for around 12 hours. Thankfully, when I got out of the shower, I was informed that I had missed a call. One of their managers had reached out and extended some much appreciated recovery for the rough introduction. It honestly blew me away because it was the service that I was accustomed to, prior to Covid. This was back in 2023, so it was 'after' but businesses were still dealing with it in various ways. This being a resort and spa, it's literally setup so that you don't have to leave if you don't want to. This little enclave is cute and very nice. One thing about this location, it's almost like a country club in the sense that locals who live in the neighborhood, utilize their services as if it's a clubhouse. Therefore, even during the Christmas time holidays, it's very busy. That 3rd day, we were contacted by yet another manager. This time, they wanted to treat us to our dinner. We explained that we had our dog with us and he wasn't doing well solo. So we asked if it could be brought up via room service. They not only obliged but they brought treats for our doggo too! The staff here was almost 100% perfect. The staff in the restaurant was beyond courteous, personable and unique. It's worthy of note that their breakfast spot was insanely delicious. Well worth the money charged. The same spot at dinner was also amazing. They're churning out some awesome food and drinks!

Wowzers. Where to begin...The halls and lobby smell like a bizarre spice I've never smelled before…read moreand never want to smell again. VERY pungent. Can't wait to get home and wash all my clothes from my luggage because I'm sure they'll smell like I've been in an incense shop. Judging from what I see, the management of this hotel chooses not to fix things that break. Anything to save a dime, I suppose. The toilet paper was down to the core when I walked in my room. The manager probably wants guests to use every single square before replacing the roll to save a few cents. See pics of toilet paper holder. Super nice. The fridge in the room appears to be from 98 and maybe has fallen off a truck before. Great patch-work on the wall. Hardly noticeable. The back cover missing off the remote? "F*** it. Who cares", says the hotel. Alarm clock looks like it was picked up off the side of the interstate and doesn't work. Very rugged! Shower drain has no plug. Very industrial look. The microwave is from another dimension. And mud all over the carpet throughout the lobby and halls. Take some pride in your hotel and maybe not so much pride in saving a dollar or a few cents. Horrible experience and horrible hotel. Stay somewhere else.

Visited this past Memorial Day weekend. The hotel DOUBLE charged me. I purchased our room on…read morePriceline. I told the woman at the front desk and presented my email at check-in. She assured me, she wasn't going to charge my credit card just place it on file. I checked my credit card statement, a few days after I checked out I WAS charged. I called the hotel a week ago. Left a voicemail for manager Ken, told what happened AND including my Priceline reservation number so they can confirm. NO ONE has called me back. I called again yesterday and the manager on duty, which was Ken was not there again. The young lady Aisha said, she just gave him my message from Priceline calling them also yesterday. Priceline is refusing to refund me, although the hotel charged me LESSER than Priceline had. The hotel is not calling me back to rectify their mistake. ALL crooks, in my eyes. I'm never using either again! What happened to REAL customer service?? Wow!

Went here for a bday brunch and the selection for the four course meal was just okay to me. I wish…read morewe had left so we could have more selections and not a set menu. I had a burger without the egg and it was good. The shared items were just okay. 58 dollars later; don't have to do that again. The server was ok with not much personality.

Everything was amazing except room service eggs tasted like rubber. Front desk was really friendly…read moreloved love love love the room slept well TV was amazing pool was a little bit cold workout area was amazing would stay here again