Been coming here for years and have never had a bad experience. The staff is friendly and…read moreefficient, scheduling is easy, and the doctors actually take their time with you. A local eye care practice that runs the way they all should.

I went to Cleveland Eyecare today to get new glasses after a very disappointing experience with…read moreWalmart. When I walked in and told them that I needed to get new glasses, I was told that they couldn't help me because my insurance had been filed at Walmart. I told them I could self pay, and was told the frames are over there and I could take the frames to the optical person. Absolutely, NOBODY offered to get off their butts and try to help me! Obviously, they don't need the business. I don't plan on going back. I have been a patient there for years and they obviously have made all the money they need. Done!

The entire staff from front to back are always helpful and know what they are doing. I have always…read morehad to go back and have my glasses remade at least once every time i get them. I started going to Dr. Pool when i moved to the area. Every time, the glasses are perfect on the first try. Pricing is the same as most eye exam places and will vary depending on the type of coverage you do or do not have and the type of prescription. When looking around for an eye exam, cheaper isn't better, it's your eyes. I trust Dr. Poole and the staff to make sure i can see as good as possible every year. I also like the Saturday appointments you can make. These book early, obviously, so i suggest you call about 3-4 weeks before to schedule your exam.

Dr. Poole did not ever introduce himself to me. He rushed me into the exam room, did a very quick…read more"exam" and tried to sell me a pair of bifocals although he told me all I needed was reading glasses. Disappointing to say the least. The office staff were not rude but also were not over the top inviting, however, the lady who helped me choose my glasses was most personable. I will not go back.

This office is a fucking scam. If you or your kids are looking for a new eye doctor, look…read moreelsewhere. I moved to this area 18mo ago and havent seen an eye doctor in almost 3 years. Figured I would go here as I looked up IN NETWORK providers in my area. None of what this place does is transparent. I asked for a simple updated Rx for my glasses and contacts. They scammed me into taking pupil dilation (which i told them I didnt want) only to turn around and make up some fake story about how I "might" have Astigmatism. Only to put me in trial contacts fit for Astigmatism and THEY HURT MY EYES. Clearly meaning I do not have astigmatism. LIES LIES and more LIES. So what should have been a $15 visit ended up being a $140 visit because they decided to code the charges as if I have astigmatism so they could say "look we put him in the fancy contact lenses, he just didnt like them." Oh and to top it all off, the script they gave me when I left was incomplete so when i went to order contacts at Costco a week later, they wouldnt complete the order because there was missing information. And doctors wonder why no one trusts them anymore after Covid...this is why!! Read the room Doc, maybe try giving a shit about your patients for once and not treating people like cattle you shuffle through your door so you can buy another beach house.

I would give a negative 1000if possible. My glasses delaminated in month 18. Warranty is only…read morestandard 12 months. They told me to get lost. This is only the 2nd sad panda I have given on yelp. Never going there again. And they just snapped in half. :-(

I don't know if anyone enjoys going to the doctor, but Dr. Mauney and Dr. Schrader make it as…read moreenjoyable and efficient as they can. I read a few of the bad reviews, but blaming this office for your phobia or your bad insurance isn't really fair. I'm always treated well as both a person and a patient.

I really liked the way I was treated until I was told My bill was $108 and My part was $100 but…read morelater They changed the charge and I got a bill for an extra $68. If someone made a mistake they should have called and let Me know that they made a mistake instead of just billing Me.

Service was fast, I found exactly what I wanted with the first pair of glasses I tried on. They…read morehave a good selection of lower priced, mid priced and luxury eyewear. My husband found his glasses pretty quickly, too. We were able to apply our VSP insurance which brought the price down.

Very displeased. I called to inquire about my eyeglasses and was promptly informed that they were…read morenot in (without even checking/confirming)- "we will send a text when they are in". Text received 30 min later. Called while on my way to pick up eyeglasses and confirmed 5pm closure. Arrived ad 4:55pm- two other customers had been waiting as well... CLOSED. Knocked on door. Called. NO RESPONSE. The could've left a sign explaining why they were not open during business hours. They could have informed me when I called that they would be closing early. Now I'm inconvenienced by having to wait another week (business travel). POOR SERVICE DELIVERY. This will be my last transaction with this store... two poor interactions in one day. I work too hard and pay too much to experience what I did today. It has been said, "It takes years to gain customers and seconds to lose them." So true.