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    Sheets Family Dentistry

    1.5 (2 reviews)
    Open 7:00 am - 4:00 pm

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    Ask the Community - Sheets Family Dentistry

    Aspen Dental - Jackson, MI

    Aspen Dental - Jackson, MI

    2.1
    (39 reviews)
    2.0 mi

    I have major dental anxiety and the staff here was absolutely amazing, patient and keep me…read moreextremely at ease. The best dental experience ive ever had

    I called and scheduled a new patient cleaning after confirming they do take my insurance. I was not…read moretold that they don't do the cleaning the first appointment. My previous experience (Indiana dentist) led me to believe I was getting my teeth cleaned, as when they asked what the appointment was for I said to get my teeth cleaned and checked. I filled out paperwork before arriving, and also provided my insurance card upon check in. I got my X-rays, and then waited for the doc for about 20 minutes, after he looked me over I sat, 2 hours I wait for them to do a check for gingivitis that took 4 minutes and then send me up to the office manager, who THEN tells me they can't verify my insurance or tell me what the cost of the visit is. Two and a half hours after I checked in. Then wanted me to schedule with them not knowing if they take my insurance or cost of services. That is illegal since the no surprises act was passed. If my insurance couldn't be verified, I should have been presented with cost PRIOR to services being administered. I'm canceling my families appointments for next week. Now I will have to pay out of pocket at the next dentist bc they used my one a year that was covered. As someone who works in Medical Insurance billing I'm embarrassed at how the billing staff handled everything start to finish.

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    Aspen Dental - Jackson, MI
    Aspen Dental - Jackson, MI
    Aspen Dental - Jackson, MI

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    The Dental Experience

    The Dental Experience

    3.0
    (4 reviews)
    2.3 mi

    This practice is extremely beautiful! From the aesthetic it provides to the team that they have,…read morethis dental practice truly lives up to its name, creating an exquisite "dental experience" with every approach. I have never felt more safe or trusting with practitioners. I highly recommend this office for anyone looking for the utmost care and consideration!

    I had my first consult June 17, 2026. I was told my tooth was infected and needed an extraction but…read morethat the surgeon wasn't available until July 1, 2926. They took me back to a consult room where I was told the amount of money that I needed to pay immediately for the surgery to happen under full anesthesia $ 338.00 was the portion my insurance didn't cover. I paid it, signed the consent for treatment form, given instructions for the day of surgery and scheduled for surgery at 1210 on July 1, 2026. I arrived early for my appointment on July 1 with my husband to drive me home. The receptionist kept looking in the computer and then excused herself. I told my husband I think they screwed up. She reappears and tells me, yes you do have an appointment somehow we missed you. My stress level at this point is through the roof. She excuses herself once again and I see her rush by with a full schedule of patients on the roster. She comes back out and tells us that they are going to try to work me in. I want to leave at this point, but I know my husband has to take another day off work to drive me. I'm not sure how they are going to safely work in a patient who is a full anesthesia patient. We are then called into a consult room where I am asked if I've had anything to eat or drink. I have not. I watch as they call back the 1230 extraction. We heard him check in. I also tell her that I've finished up the antibiotics they prescribed. She then tells me that I have to sign consent for treatment. I told her I already did all that. She looks further and tells us, oh yes you did we haven't signed it I will do that now. At this point I'm terrified. We are told to go back to the waiting room. My husband after a few minutes tells me he doesn't trust this place that it is a complete shitshow so far and he doesn't care if he has to take another day off work my safety comes first. I stood up immediately and walked to the desk telling her I'm finding a new dentist that I do not trust them to safely work me in. I am told it will be 7 to 14 days for a refund. Their MASSIVE mistake and incompetence and I still do not have a refund. I have never had to pay up front before, I usually have to pay on the day of surgery. That should have been a huge red flag for me. The only thing they did right was process my payment. I question how they were going to safely fit a full anesthesia patient into a full schedule. They are putting every single patients safety on that schedule in jeopardy. I'm a medical professional and mistakes happen when you are trying to beat the clock. I also question a place that puts a receptionist under the bus of incompetence and unprofessionalism that the management was driving. She had no clue what was going on. I didn't see a manager or a scheduling manager it was this poor young lady who was trying her best. I have filed a complaint with my insurance company and have filed a complaint with the state. I guess since my refund is not in sight over a week later I will be filing a complaint with the Attorney General now. This place is not a competent safe place to go. Please think carefully before scheduling an appointment. As a medical professional I honestly have never left a bad review before. I understand that things happen, but the way that this whole situation has been handled is just terrible. I've never seen such incompetence and unprofessionalism. As a former department manager everything that happened has reeked of incompetence of the worst kind. There is no excuse ever to risk the safety of your patients.

    Sheets Family Dentistry - oralsurgeons - Updated July 2026

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