My 21-year-old daughter had five teeth removed here, and while the procedure itself went fine, the…read moreway her injury was handled was really disappointing. When I picked her up, she had gauze covering her lower lip and chin. No one said a word about any injury. Once we got home and changed the gauze, we realized her lip had been hurt (had a large, ~5mm hole with a scrape going about 1/2-inch beyond her lip). It only got worse over the next few days, and it's been embarrassing for her--especially since she works at a busy checkout where people see her face all day. I called the office and the assistant apologized for the doctor, but at her follow-up, the doctor didn't even bring it up. When she asked him about it, he just said "Oh, it'll heal" and moved on. I couldn't believe how dismissive that was. A dental professional friend told me this kind of lip injury is very uncommon. Even my daughter's hygienist was shocked that it happened--and shocked it wasn't acknowledged at all. Mistakes happen, I get that. But when a patient leaves with a visible injury, I expect honesty, compassion, and a sincere apology. None of that happened here, and that's why I can't recommend this practice.

I can't say enough about Dr. Sorrow. I thought I was going to need a tooth pulled, but he found no…read moreneed for that. He could have made a lot more money by going ahead with it, and I'd have believed him. But instead he was honest, and also very kind, thorough, and caring. I highly recommend him. The other people in the office were very nice too.

Took forever with pulling two of my mom's teeth. I know it takes awhile to do so, but, staff didn't…read morecome update me on how she was doing at all and a staff member knew I was waiting for her out in the vehicle - my mom acknowledged me before going in. With how long it was taking, I thought they put her under and never said anything - wouldn't surprise me. Take home paperwork for the procedure and the website has different instructions for how long to leave the gauze in mouth than what my mom was verbally told. Paperwork and website says 30-45 minutes, she was told 20 From what I've heard from my mom... the staff is sweet, but, these two incidents make me never want my mom, family or I to go here again.

After going to UofM Dental School for many years (involved in studies) Dr. B was recommended by a…read morefriend. I was very pleased with the care I received. I had a crown placed and the process is so much easier. It's all done same day as they make the crown there. No going back in two weeks. Due to Covid it had been two years since I'd been in. They got me scheduled for a cleaning right away as I also had a problem with a tooth I didn't want to wait on. I have huge dentist anxiety and when I say they catered to that, I'm not exaggerating. It doesn't cure my anxiety but I trust them to hear me. Also, I don't have dental insurance so they told me about their in house plan which will be a huge help for me. I really appreciate Dr. B, Hope, and all the staff I've dealt with!!

I really like this office. Everyone is very nice and very helpful. The quality of care is amazing…read more I recently had a cleaning done and Sadie did a great job! Very efficient and she explained everything she was doing. The front desk staff are very kind and helpful in arranging appointments and creating cost estimates. It was a great experience

Absolutely the best dental experience I've ever had!!! Everyone from the time you walk in to the…read moretime you leave were fantastic. Very gentle,informative,patient and affordable. Five stars isn't enough.

I think it's pretty messed up that you only accept people who have better insurance and you won't…read moreexcept Medicare and Medicaid when roughly around 72% of the population in Michigan has Medicare and Medicaid I feel like this is degrading. I went with dentures for so long that I just need to see if I'm good with implants, but I can't even do that, I think it's just so messed up I feel discriminated against but I don't know why I'm even bothering leaving a comment. I'm just gonna get a bunch of nasty comments.

Dr. Watterson and his staff go the extra mile to make you feel comfortable. My wife has had a hard…read moretime trusting Dentists and finally we have found one we could trust. The Hygienists are amazing as well. They are all very friendly and professional :)

This dentist is an unethical blatant thief. My teeth were just fine until he recommended a…read more"treatment plan" every time I went in for a cleaning. Replacing multiple crowns because his fellow peers did not perform the procedure correctly and then making me pay for them again. I do not recommend this dentist at all. He should no be practicing. He puts money before patient care. His reputation is very poor among the Jackson dental community.

Had a very bad toothache my Dennis was closed for the holidays and they worked me in . the very…read morenext day took great care of me and helped me with my problem and gave me recommendations where to have my surgery . Very good Work highly recommended thank you for your help

They were all very professional at this office,I was very impressed with my experience with all…read moreinvolved. Thanks to Cynthia and her staff.Thurlo Rodgers

My son had his wisdom teeth removed by Dr. Rider the third week of December 2018. I can't say…read moreenough about the care and concern that she and the office staff provided. I have had two other children go to other oral surgeons in Jackson and they did not compare with Dr. Ryder's care and philosophy toward this procedure. This was appreciated by my son and myself as a parent. I would highly recommend Dr. Rider!