They MOVED to new location and they have changed policies. The wait is no longer 'forever" HWPOEVER they no longer accept MOST insurances such as medicaid or medicare. They are very specific on insurance now. Hope you have better luck than I had getting treatment in the new location. read more

The lady on the front desk with black hair is rude and unprofessional acting like she owes my life. The doctor was good but this black hair receptionist-acting like an owner ( bad owner who needs to learn some customer service) Completely ruined my mood for the whole day!!! Don't recommend at all read more

Sheepshead Bay Oral Surgery - Oral Surgeons Near Me - Brooklyn, New York

One star is being too nice. I came to pick up a relative after a tooth extraction and had a terrible experience with the older woman at the front desk with short black hair. She was extremely rude and unprofessional. She made me repeat myself multiple times about why I was there. She then told the patient he had to pay a copay. The patient explained that he had already paid his copay earlier. Instead of checking the account properly, she began yelling at both of us saying we needed to pay immediately. She printed a bill and claimed it was a copay, when in reality it was the remaining balance that the patient's insurance did not cover. If she had done her job correctly, she would have known the difference. I asked if they could simply bill the patient for the remaining balance. She refused and started shouting that we were "poor" and that we couldn't afford to pay. She continued yelling this in front of other patients in the waiting area, which was humiliating and completely inappropriate. At one point she was acting as if she would not let us leave until we paid, which felt extremely uncomfortable. When I said we would call the police if she tried to hold us there, she began cursing at us in Russian. She even tried to snatch the bill out of my hands, as if she didn't want me to have proof of what she printed. I have never experienced such aggressive and unprofessional behavior from a medical office staff member. I am not even a patient at this office and was treated horribly just for picking someone up. This woman should not be working in a position that deals with patients or the public. read more

I came here to get wisdom teeth removed (which have now recovered & healed perfectly). I have no idea why people left poor reviews, I had a WONDERFUL experience here. Coming from a medical family, I have really high standards for cleanliness & professionalism, and my expectations were exceeded. I had Dr Bradley Romsa who was amazing & patient with all my concerns and made me feel as a patient very safe. If you go here I highly recommend requesting him. The front desk (which normally in my past experience can be not the best) was even incredibly kind and called me if there were appointment openings if I wanted to come in sooner. All staff were kind and patient. Even the bathroom was very clean! I have been recommending my entire family to go here if they ever need any of these oral procedures done for them. My father also came here and had a great experience. I wish for all those who visit this office to have the same great experience as I did. read more

Office experience was easy when I called to schedule an appointment. The receptionist on the phone was polite and the front desk staff at my arrival was also kind. There was a small wait but that's expected in most offices nowadays however that just means they're not rushing the patients, the procedures, and the post care. I had main questions and the Doctor made me feel comfortable and never once made me feel like I was taking too much of his time. The Doctor was very thorough during the surgery and made sure to provide me follow up instructions and have me come back to make sure everything healed well. Will be recommending to all! read more

Whoever answering the phone is very rude for no reason. Why would a company hire such a person? I made appointment to see the doctor but just by talking to her for twice, decided to go to a different office. read more

Lady with black hair who works at the reception desk very rude and disrespectfully acting like she owns this place including you I would give a 1 star, but fortunately the doctor was good, professional and did a good job read more

I want to express my gratitude to the Sheepshead Bay Oral Surgery dental office, especially to the Dr. Bradley Romsa and his team, for their high level of professionalism and care during the process of removing the roots of my teeth. The doctor worked quickly, gently, and with my comfort in mind. The staff, starting from the front desk, were incredibly friendly and supportive. Thank you all for your wonderful work! read more

My doctor was Dr. Romsa who is a very talented surgeon with an affable demeanor. He was my wife's surgeon as well. He gets 5 stars. Unfortunately, if you have CIGNA or any type of dental insurance, the billings staff seems to not understand the difference between out of network and in network. In network means that the office agrees to a contracted/discounted rate and the insurance company has them as an in network provider. Statistics show most people will not go out of network, same as in healthcare. Unfortunately, what the biller does is take what insurance pays based on contract, and then they bother the customer saying that the customer owes the difference. They want their set price regardless. Legally if they want that they need to be out of network, not in network. That means they use the insurance company to fetch them new patients but they don't want to honor their contract. If they don't like contract, renegotiate or quit, but don't bill patients. There is no advantage to go in network with this provider if that is the case. Makes sense to go to an in network provider. Discussions with the billing department goes no where. They insist they know everything, even when I show them documents. Even CIGNA says they are wrong. What kind of office sends bills when no bill is owed? There is no legal recourse on there part to take, but CIGNA can for contract violations. But I do think the dentist is great. read more

Sheepshead Bay Oral Surgery - document showing no co pays or amount owed for the services - Oral Surgeons Near Me - Brooklyn, New York

If I could give this place ZERO stars, I would. Do not waste your time thinking about coming here. First of all, they are money hungry. The DAY BEFORE my scheduled wisdom teeth removal, they called me claiming my insurance only covers the top two not the bottom two and that the bottom two would be $750 each tooth. The oral surgeon deemed it medically necessary because I experience a lot of pain. So I had to call the insurance company to figure out what was the problem. Turns out they inputted the wrong code to my insurance company that's why they denied it. So my insurance company called them and they claimed the reason why is because they would only be only partially removing the teeth that's why they inputted that code. i'm sorry what? I have never heard of such a thing. When you get your wisdom teeth out, they remove the whole tooth, that is common knowledge. They straight up lied to my insurance company. So now I have to cancel my appointment the day before when I already took multiple days off of work and already started to prep for the surgery. So rude and unprofessional. To make matters worse, the women answering the phones are always so rude. They greet people on the phones by saying "Hello" instead of "Oral surgery how can I help you". I had to make sure I had the right number because I was shocked how she answered. When they first called me informing me about the problem with my insurance, she didn't even give me a chance to think before she said "if you are not willing to pay for the bottom teeth, I'm going to have to cancel your appointment." Mind you this was less than 24 hours before the scheduled appointment. All they care about is money!!! Who does that ? DO NOT WASTE YOUR TIME HERE!!! read more

I'm a patient of this office customer service is horrible i tried to make appointment for a broken tooth extraction i was told a month away when requested sooner appointment. I was SCREAMED AT telling me how they are professional and great. SO NO would never go there again time to get better help read more

This was the weirdest experience. The doctor I saw seemed decent and knew what he was talking about. The office staff was anything but. All the had to do was get approval for the work. That was in September 2023. The day before my surgery they called to confirm. I asked if they received approval and was told no. I asked what the plan was and they said i am going to be paying out of pocket since the approval hasn't happened. Glad I asked. I canceled the appointment and proceeded to wait. I checked in with them regularly but at a certain point just gave up and went someplace else. The work has been done, and I have yet to hear from this place. Do not waste your time. In addition, the staff is ridiculously rude. Yes, some of this is a language barrier but I also think its the office culture. I only picked this place because they are close to me. I would not recommend them at all, they were a complete time waste. read more

My mom was taken care of at the office several years ago and because of their quick and smart thinking, she avoided having to have surgery in her mandible. I went for a consultation yesterday. I had no issues making an appointment. I did not wait at the office. I was not over-charged. Nobody was rude to me and Dr. Tokar took his time and explained everything that I needed to have done frankly and answered all of my questions. Looking forward to proceeding with treatment in a few weeks. read more

Dr. Romsa easily deserves 5 stars. I was super nervous and scared about getting my Wisdom Teeth out, but from the first day I came into the office he completely erased any doubts I had. Answered any and all questions I had very clearly, and new exactly what he was talking about. When it came to my procedure it was very comfortable and I was put to sleep without any pain & woke up an hour later with all 4 wisdom teeth out and 0 pain. I never felt any pain my entire time healing and am truly grateful to have been able to have Dr. Romsa as my surgeon! read more

When you first walk in the establishment is clean and dated. The service from the receptionist was shaky.. I feel like because of the language barrier they do come off very rude and assertive. Before Coming to this location I went to a previous dentist office which numb me but couldn't perform the extraction. So all numb up I came to this place. There was a few misunderstandings But it did change when I started to speak to them and looked pass through the rudeness. There biggest highlight and why I gave them the 4 stars ... it was all DR. Boris Zats! He came in looked at where I needed work done and did it in no time. Flawless work, gentle, and very informative. He also convinced me to come back and get this tooth mplant. He has the magic hands for sure! Big shout out to him. Honestly if you can see pass the receptionists attitudes in the beginning, I believe anyone would like how they work. Once you get over the attitudes they honestly become nicer lol.. but most definitely will be back. read more

Over the years my whole family became patients of Dr. Boris Zats. The doctor successfully performed complex extractions and the installation of implants. I have also recommended the doctor's services to my colleagues and the feedback have been the most positive. I highly recommend Dr. Zats for his knowledge, skills and professionalism. read more

Horrible staff! Do not inform their patients that patients need to pay everything up front before leaving the office. My friend's grandma came here for a dental work. Her insurance only paid $150ish of the $1,000 medical bill. The staff failed to tell her before she got her dental work done that she needed to pay the remaining bill. Sadly, they thought she was going to run away. So, they imprisoned her and would not let her go to the bank to withdraw money!! If you don't trust a patient to pay afterward, then notify them up front before the procedure is done. Beware of this place! Make sure you ask them how much you have to pay out of pocket. You don't want to be sent to a dental prison! read more

My husband had an appointment for a wisdom tooth extraction with sedation (confirmed with insurance that this was covered in advance per the receptionist's request when I called to book the appointment). We arrived to a full waiting room and waited 90 minutes for his turn. 20 minutes later he came out with only a numb face. Dr. said sedation needed approval with insurance and that could take 3 weeks. What?! If u knew you had to get approval why was this not done by the office when appointment was originally booked 2 weeks ago? Or at least call insurance company now to get confirmation? Needless to say, we are going somewhere else for the actual extraction. As well, patients kept filing in and had nowhere to sit. It was standing room only. I overheard one woman say she was there for 2 hrs already. I wouldn't even give this place 1 star. read more

Sheepshead Bay Oral Surgery - Standing room only and 90-120 minute wait. - Oral Surgeons Near Me - Brooklyn, New York

Dr. Tokar is a capable, caring surgeon. But, inexplicably, he staffs his office with extravagantly rude staff. They are exceptionally unpleasant, often doen't answer the phone, and are aggressively, relentlessly hostile in responding to inquiries and concerns. They witheld for 6 months a large reimbursement due me by the insurance company, even through they agree they owe the money. They hung up when I pressed them for the reimbursement. I would find another capable surgeon and avoid this horrendous experience. Life is too short. read more

Dr. Glied is good (he extracted my wisdom teeth with minimal pain and swelling) but dealing with his staff is frustrating. The ladies at the reception desk are so unorganized. They're rude to each other and to patients. It also seems like they lack communication with the doctors. I just left the office without getting my xray, which I spoke about with the doctor over the phone 2 days ago and I called the office a little over an hour ago to confirm that it would be ok to stop by today. The doctor wasn't in the office, which he told me 2 days ago that he wouldn't be, and the staff had no knowledge regarding what kind of xray I needed to get done. I'm not at all a confrontational person and am very polite and professional but they made me feel like I was causing a scene. Then they tried to appease me with some random xrays which I reused because I'd rather not have that extra radiation. If you have plenty of time to sit around and wait, because wait you will even if you have an appointment or scheduled surgery, then this office is ok. I have an appointment in Manhattan in an hour so I had to leave. I think I'll be looking into a diffferent oral surgeon to fix my issue. read more

Very good surgeons. But the staff is rude disrespectful. They are impossible to talk to over the phone and make you wanna switch the clinic . Russian staff is the worst .no wonder people like American offices more. read more

Staff members are not professional. I gave them multiple chances to prove me wrong. During covid 19 epidemic, one of the recipients who registered me did not wear a face mask and was touching her nose while finishing my paperwork. I visited this clinic again to receive my x-ray; the receptionist was racist and did not want to help me because I saw her helping other patients with a totally different attitude. I don't recommend anyone to visit this clinic. read more

Clean and professional. The best dental procedure experience I've ever had. Wisdom teeth were out in 5 minutes after novacane set in. Highly recommended. read more

Procedure was fine & quick. Dental surgeon was ok despite an off handed comment about my weight I had to laugh off cause like Wth. Got my wisdom tooth extracted, was quoted 450, but was told it's actually 650 which is fine, like I needed it out & it was still a good price, but I wasn't given any ice for the swelling & I'm a bit confused by that. I had gotten extra gauze but why not an ice pack? He even said they were going to give me ice! I was there for a few minutes after to pay, sign the receipt & wait for my cab. They didn't give me any forms to send to my insurance for reimbursement, nothing for like my anxiety just telling me to breathe & Also they gave me a fever reducer (Tylenol) instead of an actual pain killer like naproxen, (tho I do have and allergy to to some). Literally that night I was in so much pain I couldn't sleep. I took 6 of the 20 Tylenol they gave me & still pain. The next day throbbing. Now it's 2 days later & im still in some pain but now I'm getting weird aches on my top tooth like it was hit or something. Tbh the removal was great. But the care was not so great. Like i felt like they couldn't be bothered. They comment about my body, the lack of ice & the Tylenol for an impacted wisdom tooth like just felt like a joke. Hopefully never again read more

I had an amazing experience today having my wisdom tooth removed! Yes you read that right. I am such a chicken when it comes to dental procedures done. I shake in the chair, i get soooo anxious and scared I loooooathe going to dental office. My expectations were, get to the office, spend some time waiting online, then get ready for the surgery (i thought it was) get general anesthesia done, go to sleep and wake up not knowing what was done. Talk funny before anesthesia wears off... have my husband pick me up because I wont be able to drive... bla bla.... I cannot rave enough how awesome Dr. Boris Gefon and his team were today! I was in and out in less than 30 minutes?! Today is a Sunday, my appointment was at 3:30.. I arrived 5-6 minutes late and İ was the only one there. Even though i areived late, they were still so sweet to me! I told the nurse i was super scared about the procedure and about the pain afterwards... she said i can give you pain killers now if you want, i said yes please, and she gave my tylenol AND ibuprofen so im good until i get ready for bed. The doctor/surgeon was suuuper polite and, soo nice and caring, funny too!! He told me exactly what he is about to apply/do and what Ill be feeling when he does. The only uncomfortable part was when he gave me a shot on the roof of my mouth it was a slight discomfort not even pain!!!! He gave me a few more injections in the gums - i did not even feel them, he is that good! The removal must have taken about 40 second and he said - "done, go home" İ said "are you serious?!" Wow, i had a feeling that removing the wisdom tooth is a long and tedious and painful and uncomfortable process (or maybe it is) but i was so impressed with the way Dr. Gefon and his team treated me İ will be reccommending them to everyone i know! Thank you so much Dr. Gefon and the ladies who work with him! read more

Extremely Rude Front Desk Employees!! I was referred to this office by my dentist. During my first time contacting them to schedule an appointment I was hung up on. The employee with terrible manners wouldn't even give me a chance to state the nature of my call before rudely hanging up the phone. I immediately called back and this time she decided to hang the phone up right away without even greeting. My 3rd time calling was answered by a different receptionist. She assisted me in scheduling my appointment but even she seemed disinterested. She wouldn't give me the name of the previous employee that answered the phone so I'm unable to file a compliant on the individual. It just baffles me how employers could hire such rude unwelcoming employees to represent their business. These people are the front line of your office.. the first impression of your business. They will people away before they even make it to the front door. read more

The surgeon was great! The staff at the front desk was so rude and disrespectful it was a disgrace. Had an appointment and waited for almost 2 hours before she was seen. We were told they would call in the prescription for my daughter and 2 hours later they still had not called the pharmacy. When I called to inquire they literally yelled at me and hung up the phone and still the prescription was not called into the pharmacy. Our dentist referred us to this oral surgeon, however we will never return due to the rude and disrespectful front desk staff. I will also inform my dentist about the treatment we received. I would give them a negative rating if there was such an option. read more

The five star review is for Dr. Dmitriy Tokar DDS only. This place has exceptional oral surgeons, however the stuff at the front desk are rather rude. I came here to remove an excess of gum area on the top of my wisdom tooth, I also had a referral for this place. I was in the waiting area for 2 1/2 hours, there were many people in the waiting area, and some of the people had to stay standing up as there wasn't enough chairs in the room. Dr. Tokar listen to my concerns and recommended the best treatment, he also showed me few educational videos about the extraction procedure. Unlike the other oral surgeon from the other clinic, he offered me several options on the treatment of my tooth. Under local anesthesia he completed the procedure 10 minutes. He was also very helpful in the billing process for the insurance company, as the preferred procedure was not the usual extraction. Later on same day around 9 PM in the evening Dr. Tokar gave me a follow up phone call, he went over post treatments and what should be expected in the next few days. I would recommend this doctor for any oral surgeries as he's very professional and experienced, and really does care about the well-being of his patients teeth. Prepare to wait from 2 to 3 hours if you go there, even if you have an appointment. read more

The reception was HORRIBLE. I was returning a call to confirm my appointment, each time I dial the receptionist would automatically hang up. I literally called 10 times and the phone call was dropped each time. When a "person" actual picked up they would automatically place you on hold. When I bought it to the young ladies attention she was very rude and disgusting. I cancelled my appointment. I would never recommend this place to anyone read more

my dentist recommended i consult with sheepshead bay oral surgeons about getting badly needed implants, almost $20,000 worth of work....receptionist put me on hold for 30 minutes, called back 3 times, same hold, could not even make an appointment....someone should tell these dental surgeons that their reception staff are costing them a lot of money...in this instance they just lost $20,000 of m-y money. also if they can't even handle their phone calls and appointments how likely is it that they can deal with serious dental surgery and aftercare? read more

Dr. Gefon is the man! I ended up here because I was in excruciating pain from a wisdom tooth and couldn't find an open oral surgeon in my neighborhood during the pandemic. They got me in the next day, and Dr. Gefon had the tooth out within a half hour of my arrival. Would recommend this place in a heartbeat. read more

No Stars! Don't Go There! Had an extraction for 2 teeth. For 1,5 weeks I couldn't open my mouth, crazy headache after surgery and anesthesia. When they put you sleep, they do with you whatever the want, because you don't feel nothing.Long waiting time, its true, for approx 2h. My husband went there too, and he never had so bad experience before. They don't have even time to say you Hi, after shot at home he found that his crown was broken. He will go to his doctor back, because after 2 teeth extraction with his DDS also in Brooklyn, no tumor and he could ate after 3h. Don't go there even if you have an insurance. I don't trust good reviews here. No service no QUALITY!!!!! The women who did X-RAY was nice. For my another 2 teeth extraction I will go to another DDS place. read more

Came in for a consultation, ended up getting all 4 wisdom teeth pulled in one sitting. It took about 5-7 min, and I was out the door with 2 prescriptions (antibiotics to heal, and ibuprofen for pain). They did not tell me what I had to do when I came home and treated it like a regular dental visit and not a serious surgery. I had to google if I should apply heat/cold and what I should do to reduce swelling. To sum up, procedure was quick and painless, almost no pain afterwards, only drank 1 ibuprofen. Cheeks swelled for a week, (probably because I wasn't notified of what to apply to my face to lower the swelling) but everything healed nicely. Ask all your questions before because they did not inform me of anything! read more

I came in without an appointment and an emergency referral to get my wisdom tooth extracted. It was about 6pm and the very kind staff accepted me right away, and after filling out a few forms it was off to get an x-ray and then 5 minutes later into the procedure room. I had Dr. Allen Glied perform the extraction, and there was a very nice woman assisting him. Both made me feel very very comfortable, relaxed, and most importantly, confident in them. I was in and out in an hour, the extraction was painless, I had no swelling and left with a smile. I know I will need more extractions and I will not want to go anywhere other than here. I will definitely recommend this place to all of my friends! read more

I am writing this just based on the management of front office, we had an appointment at 1pm waited for an hour and asked the receptionist how long is going to take, she said she doesn't know and I asked can I at least know how many patients ahead of me. She said she doesn't know and will get back with me when she know. This is unprofessional and I will not referral anyone to this place. what is the point of making having an appointment? I'm still waiting, let's see how long is gonna take ... read more

Dr Glied did a phenomenal job on my wisdom teeth extraction today. I have absolutely no swelling and feel a lot better than I expected to. He even called me this evening to follow-up and see how I'm feeling. Most doctors are too busy as soon as they're done draining your insurance. I'm highly impressed! read more

I went in for a tooth extraction two weeks ago. Dr. Glied pulled the tooth with a minimum of difficulty, but it was immediately afterward that the problems started. He didn't stitch up the socket, and he didn't prescribe antibiotics. I now have an infection that my dentist is treating with the antibiotics that should have been prescribed in the first place. Never again, folks. read more

Went for a consultation & ive been waiting a month for someone to call me back and follow up after I've had my cat scan done. I've called numerous times and they always give the bullshit that they will aware the doctor but the doctor NEVER calls back. Please go elsewhere if you need your wisdom teeth removed urgently and are in pain like I am. These people do not care!!!! read more

I scheduled an appointment 2 months ago for the consultation. I arrived 30mins early to complete all paperwork and will see the doctor on time. To make the story short, I waited for 1 hour and 45 mins and left because was not able to wait anymore. On top of it they scheduled one more person for my time. I can't rate the doctor but it was the worse Russian medical service experience, horrible!!! read more

My son is 18 years old and had a broken jaw; Dr. Dmitiy Tokar conducted 3 hours operation on the same day and stayed until 11 PM. Dr. Tokar knew how painful the operation so he called my son several times to follow up with the operation, my son felt much better after each call. The place is busy and the wait is little long, but it worth waiting. Really I am very happy with their service and the way how Dr. Tokar had acted very professionally. Thank you, read more