My 30 year old Stihl chainsaw became tired. I called Glezen's and they we're great a providing…read morehelp over the phone. They never made me feel like I was putting them out or an inconvenience. I ended up going there where they were great to do business with upgrading to a new Stihl.

They say there is a first for everything. Yesterday when I went to Chenango supply company on…read moreSusquehanna Street I had such a first-time experience. One of the employees called me names and followed up by threatening me with violence. I was there for the third time too see if my chainsaw had been serviced. The first two visits the promised that it would be taken care of right away. This time they said that the tag didn't mention what was wrong with it. The first time I visited they asked me to write my name and number on a tag. Nobody asked me to fill out the tag with the description of what was wrong. I simply told them that it was leaking gas. Second time I visited we also talked about that it was leaking gas, and they promised to get on it right away. I guess they were getting tired of me asking about the saw. For an employee to escalate personal frustrations to the point where the customer is called names and threatened with physical harm is not only unpleasant but illegal. The fact that it is illegal is probably why the business owner has chosen to deny everything with references to security cameras that only he has seen. Let's hope that changes are being made behind the scenes so that future customers won't be exposed to that kind of behavior.

We took a generator in for a tune up ... even though it's not a brand they usually service they had…read moreno issues checking it out to see if they could help. When we got it back, not only did they do a great job on the tuneup, they also replaced a leaking part that we weren't aware of and even topped off the gas tank for us. Staff was super helpful and friendly. Highly recommend them

I am extremely dissatisfied with the "service" from Shauls. Not only were they extremely rude when…read moreI told them I wanted my microwave fixed, they didn't even look at it and never fixed a problem I hired them for. I am extremely dissatisfied and I'll never use them again.

It is sad when a reputable business grows old and has new management who do not have the same…read moreservice standards as the old hands. This is the case with Shaul's in Johnson City, NY. I have been a customer more than 30 years and I am disappointed with the service on a 10 week old electric stove I just bought from them when I called the store for help. Part of the stove door cracked and when I tried to explain the problem the manager cut me off and said to me "You broke it." But he has not even seen the broken stove. Then he went on to explain that the manufacturer, Whirlpool, would not cover the repair under warranty. But I didn't break it. It really is a manufacturing defect or a design defect in my opinion as a retired professional engineer who has evaluated many electrical equipment problems. The manager offered to send his service man at my cost, but I found out that they are not a certified service shop for Whirlpool. I smelled rotten fish at this point and called for Whirlpool service, who were responsive. My experience and opinion is that this store wants to charge for their service when its free from the manufacturer and they do not help the customer with legitimate warranty service. Shaul's blames the customer without even looking at the problem. Not good at all.

We've been to both the original Conklin Road store and the huge new store in Oakdale Mall. What a…read moretremendous improvement in selection and atmosphere at the Mall! We had so many mattresses to try out, and Marek was a big help with advice even via text messages.

I was pleasantly surprised by my visit. They had a wide variety of mattresses. The salesman,…read moreMarek, knew the products and was very helpful. A mattress is a big investment and I left the store confident that I had made the right choice.

We had a problem with our washing machine not moving to the next cycle. I called…read moreseveral places and eventually talked with Don. He was so helpful to me, telling me what he thought it was, what part I needed and where to get it for the best price and that his son could walk us through it after we got the part. His price for fixing the washer was very reasonable. But because of his kind help we ended up being able to do it ourselves. This company is definitely not just out for your money. We were incredibly impressed and will call them first in the future if we have further appliance trouble and will also refer others to him. Don certainly went above and beyond the call of duty just to be a helpful and kind person. We are very impressed and recommend this company highly. Mary Lee

Great unique home decor gifts to be had. Reasonable prices and the staff is so friendly...glad you…read moreare back in business

The best. Ive bought 2 pools and three hot tubs from them. Meeting with them again for next pool…read more They manufacture most everything thing there and can do things no other pool dealer can do.

I wanted to buy a pool last summer I went to another shop and got a quote. Charm matched the quote…read moreand installed my pool quickly and efficiently. The staff that helped us was very nice and helped us understand how it would work. The guys installing the pool was great!!

He was so honest. I gave him the make and model of my refrigerator and he called me back saying…read morethat wasn't one that he serviced but gave me advice on how to resolve my issue. Absolutely knowledgeable.

I don't know why I haven't given Tioga Appliance 5 star rating many years ago, but they have always…read moredeserved it. Today for instance, our freezer went on the blink and stopped cooling. I called Ralph at Tioga Appliance and left a message, minutes later he responded. Within a very short time he showed up and immediately knew what the problem was and started repairing. He is extremely knowledgeable on almost every appliance there is. We have had him repair many different appliances in the past. He is very open and will be totally honest with you if he thinks the problem is not worth the money to repair. Thank you Ralph!