Great computer. Lousiest customer service in the industry... and that takes some doing! Actually, they don't view the end user as their customer. At all. I should know, I spent the better part of 15 minutes on the phone with them trying to get a straight, honest answer out of them. Mission not accomplished. Even the easiest, conversational questions were deflected to "your local shop". Nice that you folks don't have to deal with the people who actually USE your products! Actually, I want that job. You can be dismissive AF to your caller and you only get... promoted?
When companies forget who their customers are and instead fawn over only the "middle man", well, they're making the biggest mistake possible.
Sad. read more