It's a cute salon. And the owner is very nice. Front desk staffer was also sweet. But reflecting…read moreback on how my appointment went, it wasn't what I had hoped. The girl who did my color just didn't do what I wanted. And I could hear her dismay when she pulled out my foils in the sink. I was left uncomfortably in the sink for about 30 minutes while she tried to discreetly consult with the owner about how to remedy the situation. The issue was I wanted to be blonde! I was there for a color correction. But instead of tipping out my ends, she just did regular highlights, leaving out the ends instead of foiling the whole length of the strands. The stylist seemed rushed because she hadn't allowed herself sufficient time for my appointment so at the end, my hair cut was rushed and not what I wanted. I did come in for a 10- minute appointment prior to my actual appointment for the stylist to meet me and find out what I wanted to do and honestly I should've known then it wasn't going to go well...she basically said there wouldn't be enough time for her to make me blonde in one appointment but that she would try? She would do her best...yikes...I made the appointment anyway hoping...but her lack of confidence in "having time" doing something that's pretty routine in most salons, should have been a red flag. Fast forward...I went to a different salon in Los Altos a couple months later and they did EXACTLY what I wanted. In a single appointment. No qualms. No issues. Did it take 6 hours? Yes. But the stylist had allotted the time, knowing it would be a long appointment. The problem at Therapy was the stylist essentially left me still looking brunette but with highlights. And that wasn't what I wanted. I still paid and gave a 15-20% tip and smiled and thanked them. Because I didn't look awful. I just didn't get the service I paid for. I tried to like my hair. But in the end I was disappointed. I thought I was going to have a flawless experience because it is an Aveda concept salon. Unfortunately that wasn't the case.

Therapy Salon continues to be my favorite salon in the South Bay or peninsula. Under the care of…read morethe owner, Sarah, my delicate hair continues to thrive and shine. Any time I go elsewhere, like for travel, my hair suffers from harsh treatment or harsh product. Overall, Sarah's attention to detail and fantastic customer care has me coming back - year after year. Recently, her assistant, Kat, has been doing my blowouts. She's fantastic! Between her friendly nature, thorough processes, and attention to detail, I've come to enjoy my time under her care as well.

I've been looking for a good haircut for like 2 years. finally found my place. Ellie cut my hair…read moreand she listened to everything i said. she even dry cut it which i never seen before. my hair looks so good now. definitely coming back.

Just got my wolfcut done today by Vivian and it was AMAZING. My hair feels so light and in shape,…read moreand Vivian was so lovely and friendly to me. She did what I want perfectly. Definitely will come back!

Mali has been doing my hair for years! She always does a…read morefantastic job! I get lots of compliments on my hair!

I had booked an appointment with Mali for a haircut because every other place was booked and I was…read moreabout to go on vacation. I had already come to her and had a terrible experience but I decided to try another time. she was charging $45 dollars for a haircut, but when I asked for a blow dry, she charged an extra $65 (total of $110). when she finished blow drying my hair, I saw a flat ugly mess that looked nothing like the picture I showed her. $65 EXTRA DOLLARS FOR FLAT HAIR THAT I COULD'VE GOTTEN BY JUST LETTING MY HAIR AIR DRY. My mom asked for the same thing as me from a different stylist and her hair looked ABSOLUTELY GORGEOUS. I knew I should've never trusted Mali

I recently redid my "'do", from decades of long hair to a more punked - out short cut. This new…read morehairstyle is SO PERFECT! Nicoll did an amazing job in helping me figure out what to do with my look. I'm turning heads! A big bonus: my earrings are getting a new life now that they can be seen instead of being hidden away. I highly recommend Nicoll. She has a deep knowledge of styles, products, color... and she is fun!

Nicoll is very sweet and accommodating. I would recommend a visit for your next cut!…read more Nice hair products are used for her services and saloon is serene and nice. She also is very knowledgeable with places to go in town. My mom and I enjoyed our visit.

Back for a trim with Shelly and as always I left happy as could be What's better than trusting…read moreyour beautician to cut your and enjoying their company? Not much ! Salon is super cute located in an old house and parking in back is always easy.

Came over today near closing and was told Monica is the stylist that does short haircuts(called…read morefades??). I have a picture of what I'd like. Last haircut from another salon did not go short enuf!!

I would not recommend Mathew Gary. I have 3 main complaints…read more First, the end result was abysmal. The hair cut I asked for was a really simple short bob. Yet he was not even able to cut the edge in a straight line. Please see attached photo. As you can see, it is very choppy and uneven. At the end, I had to point out that he missed cutting strands of hairs which had a 2 inch difference. Second, he was very rough. I've never had a hair cut that felt so uncomfortable! It felt like he was raking the comb through my hair. He pressed the back of the scissors blade against my neck roughly. Also, he would push my head around. A couple times he put his fingers on my face, not my scalp, to push my head around. Third, he did not secure the hair cut cape. It was very loose so the hair would fall down the back of my shirt. At the end of the hair cut he took off the cape and then reached down the back of my shirt to scoop hair out with his hand!! I felt very uncomfortable because of this action. By the way, I want to mention his gender does not matter here. I would equally feel uncomfortable if a woman put her hand down my shirt. It was only a couple inches but I really felt like this was not necessary at all! He then blow dried under my shirt. Why did he blow hair down my shirt?! I had to untuck my shirt out of my dress later to get rid of hair on my back. I paid 50 dollars for this hair cut and left a 5 dollar tip because of this horrible experience. I will not come back and get my hair fixed at a different salon. The only good thing I can say is that he was nice. But I didn't pay for that; I payed for a decent hair cut which I did not receive. I left feeling really miserable.

Teddy fixed my awful haircut I got from quarantine + colored my hair properly…read more She is professional yet kind and cares about your hair health. Such excellent service! Thank you again Teddy! God bless you

They have two locations. One here in Los Altos and the other in Palo Alto. Both locations can be…read morevery busy on the weekend. It's almost impossible to make an appointment. In any case, there's only one person whom I trust with: 1. Babylights or really fine highlights 2. Hair smoothening to remove the frizz. The toner or the gloss could be better. I go to a different salon in Saratoga for the babylights to be touched up properly with dark brown+gold toner sometimes. Because they always leave the highlights brassy looking here. It's unfortunately that I have a Part 1 (highlights) here and a Part 2 (toner/gloss) elsewhere but that's the way I prefer it.

I used to come here a while back and always received great service. We came back this weekend and I…read moredidn't recognize any of the staff. I had a video that showed the haircut I wanted for my son from different angles. We reviewed the video twice. And at least 4 to 5 times I told the lady that we wanted to keep his hair on the longer side. I'm not sure if there was a language barrier but she proceeded to chop my son's hair off way shorter than requested. We were all pretty unhappy with the final result.

Tracy was a blessing and added style & highlights to my overgrown hair…read more She did a meticulous job and I am beyond pleased with her care. Discussion centered on my expectations for the color & style and she made the highlights look natural and gave me a sleek cut. I am so grateful to have found her. Thank you !!

I purchased the $300 package for $150.00-that included full highlights, a styled hair cut and a…read moreblow dry. My long time hair dresser retired recently and I've been on a major search for my new go to pro! I liked the compliments for Tracy that I found on Yelp and decided to give it a try. It's just a bit shorter than I anticipated but - hair keeps growing so we will see how it goes. I have high hopes that I've found a long term hairdresser!