So glad I found Naomi Blackwood for my haircuts! The salon is conveniently located and she is…read moregreat. Highly recommend

After 21 years of amazing haircuts by Mariola, I must tell the world! Am I ever the lucky one to…read morehave met Mariola all those many years ago. She was recommended to me by a friend and still today, I wouldn't even think to go to anyone else! I can count on Mariola to work her wizardry every time I come in for a cut. I remember her telling me one day, that each time she cuts my hair, it might be just a tad bit different. She looks at my face, the current length. She asks questions, even today...were the bangs too long last time? Do want this part shorter, etc? She takes to a haircut, the way an artist might take to a canvas and she enjoys the process. It may take a little longer to finish, but she's a perfectionist and I'm totally okay with that. The finished look is always bright and refreshing. She is up with trends, and yet knows all the classic styles as well. Being an artist myself, I let her do whatever she wants with my hair. She truly loves to create something great and she does, every time! My friends and family are still commenting on my cute haircut. I happily tell them, Mariola is still doing my hair! She's even able to work with gobs of white strands, making it look cool to be older and not coloring my hair. We joke about that...maybe someday I will. Also, Mariola is just a sweet, wonderful person. We chat about anything and everything and I always learn something from her. Thanks Mariola, for 21 years of great hair!!! If you're searching for your own refreshing new look, set-up an appt with Mariola!

It's a cute salon. And the owner is very nice. Front desk staffer was also sweet. But reflecting…read moreback on how my appointment went, it wasn't what I had hoped. The girl who did my color just didn't do what I wanted. And I could hear her dismay when she pulled out my foils in the sink. I was left uncomfortably in the sink for about 30 minutes while she tried to discreetly consult with the owner about how to remedy the situation. The issue was I wanted to be blonde! I was there for a color correction. But instead of tipping out my ends, she just did regular highlights, leaving out the ends instead of foiling the whole length of the strands. The stylist seemed rushed because she hadn't allowed herself sufficient time for my appointment so at the end, my hair cut was rushed and not what I wanted. I did come in for a 10- minute appointment prior to my actual appointment for the stylist to meet me and find out what I wanted to do and honestly I should've known then it wasn't going to go well...she basically said there wouldn't be enough time for her to make me blonde in one appointment but that she would try? She would do her best...yikes...I made the appointment anyway hoping...but her lack of confidence in "having time" doing something that's pretty routine in most salons, should have been a red flag. Fast forward...I went to a different salon in Los Altos a couple months later and they did EXACTLY what I wanted. In a single appointment. No qualms. No issues. Did it take 6 hours? Yes. But the stylist had allotted the time, knowing it would be a long appointment. The problem at Therapy was the stylist essentially left me still looking brunette but with highlights. And that wasn't what I wanted. I still paid and gave a 15-20% tip and smiled and thanked them. Because I didn't look awful. I just didn't get the service I paid for. I tried to like my hair. But in the end I was disappointed. I thought I was going to have a flawless experience because it is an Aveda concept salon. Unfortunately that wasn't the case.

Therapy Salon continues to be my favorite salon in the South Bay or peninsula. Under the care of…read morethe owner, Sarah, my delicate hair continues to thrive and shine. Any time I go elsewhere, like for travel, my hair suffers from harsh treatment or harsh product. Overall, Sarah's attention to detail and fantastic customer care has me coming back - year after year. Recently, her assistant, Kat, has been doing my blowouts. She's fantastic! Between her friendly nature, thorough processes, and attention to detail, I've come to enjoy my time under her care as well.

I got my hair cut here in January by Tricia and it was the worst haircut I've ever had. She cut…read moreaway 2 extra inches in a flat line in the front, making my hair seem like it had 2 shelves with no blend, made a big hole in the back of my hair, thinned the last inch out so much that it was just wisps and there was almost no hair left, and made my hair uneven in length. Worst of all, this was three months before my wedding, which I explained very clearly at the start of my haircut. Thankfully Essence Salon offered to schedule a free fix with Ellie. Ellie was fantastic. It took a lot of skill for her to walk back these mistakes while trying to keep my length. While she acknowledged that she couldn't get it perfect without taking off several inches, she was able to correct the worst offenses. My hair is feeling so much better coming into my wedding, and I look forward to working with her again in a few months to get a complete reset.

Anais is amazing, she's so sweet and she gave me exactly what I wanted. She was very helpful making…read moresuggestions as we went to make my hair suit me better while still giving me the cut that I wanted and it turned out so well. I highly recommend!! I have wavy / curly hair and she handled it super well. I will be coming back to her :)

I love this place, the owner is very sweet and nice. The service is immaculate and extraordinary. I…read morealways come back to do my nails and always end up loving it. 10/10 service, would always recommend!

Mali has been doing my hair for years, and I'm so happy with her work. She is both professional and…read morekind. I strongly recommend her to everyone.

I recently redid my "'do", from decades of long hair to a more punked - out short cut. This new…read morehairstyle is SO PERFECT! Nicoll did an amazing job in helping me figure out what to do with my look. I'm turning heads! A big bonus: my earrings are getting a new life now that they can be seen instead of being hidden away. I highly recommend Nicoll. She has a deep knowledge of styles, products, color... and she is fun!

Nicoll is very sweet and accommodating. I would recommend a visit for your next cut!…read more Nice hair products are used for her services and saloon is serene and nice. She also is very knowledgeable with places to go in town. My mom and I enjoyed our visit.

Back for a trim with Shelly and as always I left happy as could be What's better than trusting…read moreyour beautician to cut your and enjoying their company? Not much ! Salon is super cute located in an old house and parking in back is always easy.

Came over today near closing and was told Monica is the stylist that does short haircuts(called…read morefades??). I have a picture of what I'd like. Last haircut from another salon did not go short enuf!!

I would not recommend Mathew Gary. I have 3 main complaints…read more First, the end result was abysmal. The hair cut I asked for was a really simple short bob. Yet he was not even able to cut the edge in a straight line. Please see attached photo. As you can see, it is very choppy and uneven. At the end, I had to point out that he missed cutting strands of hairs which had a 2 inch difference. Second, he was very rough. I've never had a hair cut that felt so uncomfortable! It felt like he was raking the comb through my hair. He pressed the back of the scissors blade against my neck roughly. Also, he would push my head around. A couple times he put his fingers on my face, not my scalp, to push my head around. Third, he did not secure the hair cut cape. It was very loose so the hair would fall down the back of my shirt. At the end of the hair cut he took off the cape and then reached down the back of my shirt to scoop hair out with his hand!! I felt very uncomfortable because of this action. By the way, I want to mention his gender does not matter here. I would equally feel uncomfortable if a woman put her hand down my shirt. It was only a couple inches but I really felt like this was not necessary at all! He then blow dried under my shirt. Why did he blow hair down my shirt?! I had to untuck my shirt out of my dress later to get rid of hair on my back. I paid 50 dollars for this hair cut and left a 5 dollar tip because of this horrible experience. I will not come back and get my hair fixed at a different salon. The only good thing I can say is that he was nice. But I didn't pay for that; I payed for a decent hair cut which I did not receive. I left feeling really miserable.

Teddy fixed my awful haircut I got from quarantine + colored my hair properly…read more She is professional yet kind and cares about your hair health. Such excellent service! Thank you again Teddy! God bless you

They have two locations. One here in Los Altos and the other in Palo Alto. Both locations can be…read morevery busy on the weekend. It's almost impossible to make an appointment. In any case, there's only one person whom I trust with: 1. Babylights or really fine highlights 2. Hair smoothening to remove the frizz. The toner or the gloss could be better. I go to a different salon in Saratoga for the babylights to be touched up properly with dark brown+gold toner sometimes. Because they always leave the highlights brassy looking here. It's unfortunately that I have a Part 1 (highlights) here and a Part 2 (toner/gloss) elsewhere but that's the way I prefer it.

I used to come here a while back and always received great service. We came back this weekend and I…read moredidn't recognize any of the staff. I had a video that showed the haircut I wanted for my son from different angles. We reviewed the video twice. And at least 4 to 5 times I told the lady that we wanted to keep his hair on the longer side. I'm not sure if there was a language barrier but she proceeded to chop my son's hair off way shorter than requested. We were all pretty unhappy with the final result.

Tracy was a blessing and added style & highlights to my overgrown hair…read more She did a meticulous job and I am beyond pleased with her care. Discussion centered on my expectations for the color & style and she made the highlights look natural and gave me a sleek cut. I am so grateful to have found her. Thank you !!

I purchased the $300 package for $150.00-that included full highlights, a styled hair cut and a…read moreblow dry. My long time hair dresser retired recently and I've been on a major search for my new go to pro! I liked the compliments for Tracy that I found on Yelp and decided to give it a try. It's just a bit shorter than I anticipated but - hair keeps growing so we will see how it goes. I have high hopes that I've found a long term hairdresser!

I've been going to Dry Bar for years & was SUPER sad/shocked when I found out they closed down the…read moreSantana Row location - as a result, I had to find another nearby blow dry hair bar (last minute) to get my hair done for my anniversary dinner. I know how thin & stubborn my hair can be & am almost certain no stylist can ever blow dry any curls in my hair without tools...but I decided to give them the benefit of the doubt and made an appointment anyway because it was a last minute decision. I walked in a bit early so another stylist took a stab at my hair (and spent about 10-15 minutes working on it) before my assigned stylist took over - after about 10-15 minutes, she asked me if it's OK to use a curling iron...of course I said "yes" knowing it was gonna end up that way...her manager also approved using it without charging me extra because she also saw how much trouble both stylists had with my hair... I'm glad I at least gave them a try so I know they can't meet the needs of my hair (without paying extra for curling iron)!

I don't think I will come back, even though the location is so convenient for me. I arrived at…read more8:56am to a 9:00am appointment, and the receptionist greets me with "you're early to your appointment, take a seat and your stylist will arrive soon". I mentioned I had to leave by 10am and didn't want to have my service rushed. At 9:07am my stylist comes out from behind a curtain in the back and proceeds to wash my hair. The wash wasn't thorough, there was no scalp massage or anything, it was just a quick, superficial (top layer of hair) wash with extra-long nails that felt so weird on my scalp (the extra long nails). I feel like I will need to wash my hair again very soon so that my scalp is actually clean (which defeats the purpose of a professional blow out that you'd like to last for a few days). Then the blowout itself was a quick 25 minute blowout (I have a lot of hair and long) that looks nice, but doesn't look special or professional. I was glad I brought my own brush because the one that was there looked like it had seen better days. What is the point of going to a salon that specializes in blowouts then? The vibe of all the staff members I saw this morning was unwelcoming, like they were unhappy to work there.