It's a cute salon. And the owner is very nice. Front desk staffer was also sweet. But reflecting…read moreback on how my appointment went, it wasn't what I had hoped. The girl who did my color just didn't do what I wanted. And I could hear her dismay when she pulled out my foils in the sink. I was left uncomfortably in the sink for about 30 minutes while she tried to discreetly consult with the owner about how to remedy the situation. The issue was I wanted to be blonde! I was there for a color correction. But instead of tipping out my ends, she just did regular highlights, leaving out the ends instead of foiling the whole length of the strands. The stylist seemed rushed because she hadn't allowed herself sufficient time for my appointment so at the end, my hair cut was rushed and not what I wanted. I did come in for a 10- minute appointment prior to my actual appointment for the stylist to meet me and find out what I wanted to do and honestly I should've known then it wasn't going to go well...she basically said there wouldn't be enough time for her to make me blonde in one appointment but that she would try? She would do her best...yikes...I made the appointment anyway hoping...but her lack of confidence in "having time" doing something that's pretty routine in most salons, should have been a red flag. Fast forward...I went to a different salon in Los Altos a couple months later and they did EXACTLY what I wanted. In a single appointment. No qualms. No issues. Did it take 6 hours? Yes. But the stylist had allotted the time, knowing it would be a long appointment. The problem at Therapy was the stylist essentially left me still looking brunette but with highlights. And that wasn't what I wanted. I still paid and gave a 15-20% tip and smiled and thanked them. Because I didn't look awful. I just didn't get the service I paid for. I tried to like my hair. But in the end I was disappointed. I thought I was going to have a flawless experience because it is an Aveda concept salon. Unfortunately that wasn't the case.

Therapy Salon continues to be my favorite salon in the South Bay or peninsula. Under the care of…read morethe owner, Sarah, my delicate hair continues to thrive and shine. Any time I go elsewhere, like for travel, my hair suffers from harsh treatment or harsh product. Overall, Sarah's attention to detail and fantastic customer care has me coming back - year after year. Recently, her assistant, Kat, has been doing my blowouts. She's fantastic! Between her friendly nature, thorough processes, and attention to detail, I've come to enjoy my time under her care as well.

I've been on the hunt for a new hair stylist, and Grace is truly that girl! From the start, she…read morelistened carefully to every detail I shared and took the time to go through my inspiration photos with me, making sure we were on the same page before she even picked up the scissors. I originally booked this appointment last minute after another stylist canceled on me the day before a trip - and honestly, I'm so grateful that happened, because I would've never found Grace otherwise. Sometimes things really do work out the way they're supposed to. She absolutely killed my haircut. I have curly/wavy, thick hair, and she knew exactly how to work with it - something that's hard to find. The shape, the movement, everything came out better than I imagined. Also, the vibe was amazing - super welcoming, relaxed, and just overall such a great energy the entire appointment. Grace is also genuinely so sweet, which made the whole experience even better. Safe to say Grace is officially stuck with me as a client. Highly recommend her if you're looking for someone who really knows what they're doing, actually listens, and creates an amazing overall experience.

If I could give this salon more than 5 stars, I would! First, it was my first time here, super easy…read moreto book online and they had available time same day of what I wanted done (which is something hard to find) and the person I got was PERFECT. Vanessa is smart, professional and got right to work. her confidence and ability to understand exactly what I wanted and what would look good on my hair was amazing. AND THE RESULTS WERE GREAT TOO! (: I have long, thick hair that can be difficult but she managed to make me feel so good and didn't show any sign of annoyance or uncertainty which I really appreciate because I love my hair. I never really write reviews but this is well worth it!! The salon is super cute and all the girls are very sweet and inviting, feels like everyone gets along and are friendly so the vibe is good. Great products offered by my favorite brands and very clean, can't wait for my next appointment. Thankyou again!

I love this place, the owner is very sweet and nice. The service is immaculate and extraordinary. I…read morealways come back to do my nails and always end up loving it. 10/10 service, would always recommend!

Mali has been doing my hair for years, and I'm so happy with her work. She is both professional and…read morekind. I strongly recommend her to everyone.

I recently redid my "'do", from decades of long hair to a more punked - out short cut. This new…read morehairstyle is SO PERFECT! Nicoll did an amazing job in helping me figure out what to do with my look. I'm turning heads! A big bonus: my earrings are getting a new life now that they can be seen instead of being hidden away. I highly recommend Nicoll. She has a deep knowledge of styles, products, color... and she is fun!

Nicoll is very sweet and accommodating. I would recommend a visit for your next cut!…read more Nice hair products are used for her services and saloon is serene and nice. She also is very knowledgeable with places to go in town. My mom and I enjoyed our visit.

Since moving to Mountain View, i decided i needed to find a new salon, (didn't want to schlep to…read moreCampbell for my haircuts, even though i was happy at the salon i went to there.) I found Lisa Lisa because of Yelp. They are a bit tucked away off one of the two main streets in downtown Los Altos. I probably never would have noticed them on my own. Tara cut my hair a few weeks ago, and I am VERY happy!! She gave me one of the best haircuts I've ever had! She was pleasant and personable, and also got me in and out pretty quickly without making me feel rushed. I also was able to find the organic hair products I like there. Although I made it clear I was interested in purchasing something, she was not pushy at all. I totally appreciated this, as I have encountered the opposite in the past. My hair looks better than it has in years, and I will definitely be returning.

Back for a trim with Shelly and as always I left happy as could be What's better than trusting…read moreyour beautician to cut your and enjoying their company? Not much ! Salon is super cute located in an old house and parking in back is always easy.

I would not recommend Mathew Gary. I have 3 main complaints…read more First, the end result was abysmal. The hair cut I asked for was a really simple short bob. Yet he was not even able to cut the edge in a straight line. Please see attached photo. As you can see, it is very choppy and uneven. At the end, I had to point out that he missed cutting strands of hairs which had a 2 inch difference. Second, he was very rough. I've never had a hair cut that felt so uncomfortable! It felt like he was raking the comb through my hair. He pressed the back of the scissors blade against my neck roughly. Also, he would push my head around. A couple times he put his fingers on my face, not my scalp, to push my head around. Third, he did not secure the hair cut cape. It was very loose so the hair would fall down the back of my shirt. At the end of the hair cut he took off the cape and then reached down the back of my shirt to scoop hair out with his hand!! I felt very uncomfortable because of this action. By the way, I want to mention his gender does not matter here. I would equally feel uncomfortable if a woman put her hand down my shirt. It was only a couple inches but I really felt like this was not necessary at all! He then blow dried under my shirt. Why did he blow hair down my shirt?! I had to untuck my shirt out of my dress later to get rid of hair on my back. I paid 50 dollars for this hair cut and left a 5 dollar tip because of this horrible experience. I will not come back and get my hair fixed at a different salon. The only good thing I can say is that he was nice. But I didn't pay for that; I payed for a decent hair cut which I did not receive. I left feeling really miserable.

Teddy fixed my awful haircut I got from quarantine + colored my hair properly…read more She is professional yet kind and cares about your hair health. Such excellent service! Thank you again Teddy! God bless you

They have two locations. One here in Los Altos and the other in Palo Alto. Both locations can be…read morevery busy on the weekend. It's almost impossible to make an appointment. In any case, there's only one person whom I trust with: 1. Babylights or really fine highlights 2. Hair smoothening to remove the frizz. The toner or the gloss could be better. I go to a different salon in Saratoga for the babylights to be touched up properly with dark brown+gold toner sometimes. Because they always leave the highlights brassy looking here. It's unfortunately that I have a Part 1 (highlights) here and a Part 2 (toner/gloss) elsewhere but that's the way I prefer it.

I used to come here a while back and always received great service. We came back this weekend and I…read moredidn't recognize any of the staff. I had a video that showed the haircut I wanted for my son from different angles. We reviewed the video twice. And at least 4 to 5 times I told the lady that we wanted to keep his hair on the longer side. I'm not sure if there was a language barrier but she proceeded to chop my son's hair off way shorter than requested. We were all pretty unhappy with the final result.

Tracy was a blessing and added style & highlights to my overgrown hair…read more She did a meticulous job and I am beyond pleased with her care. Discussion centered on my expectations for the color & style and she made the highlights look natural and gave me a sleek cut. I am so grateful to have found her. Thank you !!

I purchased the $300 package for $150.00-that included full highlights, a styled hair cut and a…read moreblow dry. My long time hair dresser retired recently and I've been on a major search for my new go to pro! I liked the compliments for Tracy that I found on Yelp and decided to give it a try. It's just a bit shorter than I anticipated but - hair keeps growing so we will see how it goes. I have high hopes that I've found a long term hairdresser!

I've been going to Dry Bar for years & was SUPER sad/shocked when I found out they closed down the…read moreSantana Row location - as a result, I had to find another nearby blow dry hair bar (last minute) to get my hair done for my anniversary dinner. I know how thin & stubborn my hair can be & am almost certain no stylist can ever blow dry any curls in my hair without tools...but I decided to give them the benefit of the doubt and made an appointment anyway because it was a last minute decision. I walked in a bit early so another stylist took a stab at my hair (and spent about 10-15 minutes working on it) before my assigned stylist took over - after about 10-15 minutes, she asked me if it's OK to use a curling iron...of course I said "yes" knowing it was gonna end up that way...her manager also approved using it without charging me extra because she also saw how much trouble both stylists had with my hair... I'm glad I at least gave them a try so I know they can't meet the needs of my hair (without paying extra for curling iron)!

I don't think I will come back, even though the location is so convenient for me. I arrived at…read more8:56am to a 9:00am appointment, and the receptionist greets me with "you're early to your appointment, take a seat and your stylist will arrive soon". I mentioned I had to leave by 10am and didn't want to have my service rushed. At 9:07am my stylist comes out from behind a curtain in the back and proceeds to wash my hair. The wash wasn't thorough, there was no scalp massage or anything, it was just a quick, superficial (top layer of hair) wash with extra-long nails that felt so weird on my scalp (the extra long nails). I feel like I will need to wash my hair again very soon so that my scalp is actually clean (which defeats the purpose of a professional blow out that you'd like to last for a few days). Then the blowout itself was a quick 25 minute blowout (I have a lot of hair and long) that looks nice, but doesn't look special or professional. I was glad I brought my own brush because the one that was there looked like it had seen better days. What is the point of going to a salon that specializes in blowouts then? The vibe of all the staff members I saw this morning was unwelcoming, like they were unhappy to work there.

I had an appointment with Nina today. She has 15 years of experience cutting hair. She was…read moreextremely thoughtful and heard out my concerns about my hair. She had great suggestions and put so much care into making sure it was to my liking. She taught me about how to take care of my hair and also how to use the products. She is open to questions and has an eye for haircare! I got a toner, treatment and haircut. It was so affordable! Nina is so great. This is my third haircut here and I truly appreciate the thought and care that she puts behind it all.

I went to get a haircut with Nina and I regret having haircut after getting it done…read more I wanted to get my hair trimmed and layered with V shape line. She did what I requested but the result is not satisfying rather dissapointing. Hair has been trimmed way too much - usually trimming and layering done in the inner layer of the hair, not outer layer but somehow she did both inner and outer which makes my hair look very messy. It was $85 total not including tips ($10 extra charge due heavy hair). If I could reverse time and decide whether or not to get a haircut, I wouldn't at least with Nina.