This is the first time I go to this location but not the first time with the stylist, Monica Manjarrez, it will be the last though. As Monica started bleaching my hair, she got bleach in her eye and I asked her if she is okay and to wash her eyes but she insisted that she was okay and did not wash her eyes right away and continued on with bleaching the rest of my head. By the time she took me to the bowl to wash, the top section of my head has been processing for less than 20 minutes. After washing, toning, rinsing and blow drying, the top section of my hair had Dalmatian splotches of yellow (not blonde) spots; Monica was going to continue on with styling my hair when I told her that I can see to big splotches. That's when she took me back to the rinsing bowl and she told me "I will just tone it to cancel it out, it will be a little darker," and then proceeded to put toner in my hair without consulting me of how dark my hair would be or if I was okay with that color. After rinsing my hair and drying part of it, my hair went from the blonde I came in with to copper brown and when she asked "how do you like it?" I told her that I never get that color and that I never change my toner nor what I get; in which she replied "well, I am freaking out about my eye, I just cannot do this right now, I need to go to the ER." She tried to continue on with styling my hair in which I told her that since she is in a hurry to go to the ER, I just want the part that was dried to be rinsed and left after. Monica was barely apologetic and when we were trying to reschedule to get my hair fixed she did not prioritize getting me in the books asap even though she saw how messed up my hair was; she actually rescheduled me for the following Friday which was a whole week. When I went home and after my hair dried completely dried, I had color variation of copper, brown, yellow, and green at the top of my head, if I bleached my own head I would have not ended up with that. Seeing those colors almost made me shave my whole head bald as there was no way in hell that I would wait a whole week and walk around looking like a clown so I seemed another stylist and I let Monica know that I will not be coming back for the second appointment since I cannot wait a whole week. My 2nd appointment with the other stylist was 2 days after my appointment with Monica; while washing my hair to prep it for the 2nd appointment, brown color was depositing in the rinsing water which means that Monica DID NOT wash my hair properly and that it was processing for TWO DAYS; needless to say after washing my hair it was as dry as the Sahara desert and it lost any definition of curliness. When I went to my second appointment, I had to cut all the fried portion of my hair which was 2/3 of my hair. This was very unprofessional, disrespectful to my time, and very uncalled for for a faithful client. I would definitely think twice before booking with her if you value your time. I am attaching pictures of how blonde I was before the appointment, what I asked for, how brown my hair was in the front, and how different of a shade it was in the back and how damaged it was after the appointment for reference. read more