This store has poor stocking procedures and we'll play $60 items and $30 item locations. Went to…read morethe register to find out the price of an item clearly displayed as 29.99 was now 59.99 Went back to the aisle found a worker asked how much the item was they said 29.99 then when I said what happened at the register, the worker removed all the items saying all they must be in the wrong place. Duh !

I went into the store to use the ATM and I had some trash. I approached an associate and asked if…read morethey had a trash can, I was holding the trash in one hand and my wallet in the other. My son was standing next to me. Then an associate in a blue outfit and long blond hair rushed over and said no outside trash. The associate who was helping me looked down and repeated no outside trash. I took the trash back with me and placed it on the cart while I conducted my ATM transaction. Then I noticed someone had left a full drink from a 7-11 on top if the ATM. I was irritated by this. When I finished the transaction I walked up to the counter where the associate said no outside trash and let her know that there was a drink on top of the ATM and she might want to take care of that. I was still holding the trash I walked in with in my hand. My son wanted to shop for a small treat there but I told him no. We could shop at another store. If I could give zero stars I would. Please work on your training-customer service so it is consistent. I felt like this was personal because of the discrepancy and like you aren't focused on store upkeep since there was visible outside trash right inside the entrance.

Avoid this store at all cost. Rude, mean, and angry employees run this store. There's like one kind…read moreperson. We used to buy household items here a lot, but we had a terrible experience last week with one of the new employees and will never return. There's a good chance this is the worst CVS in the state. If you can find another store near you, trust me, absolutely any other one will be a huge step up.

poor service. lots of cheating staff in the back room, vaccinations left on counters, no response…read moreby management for customer service complaints. sweep everything under the rug,

I have been a customer of CVS for many years. In 2025 they are a nightmare! They lose…read moreprescriptions, run out of stock, don't fill prescriptions in a timely manner. Pharmacy techs have little to no knowledge of how to help you. Lines at counter are long. Doctor sends a prescription, gets a confirmation from CVS but CVS can't find the script! I have to find a new pharmacy! Don't go here

CVS sucks. They…read morecan't hire and retain decent help, pharmacy line runs totally across the store, shelves are empty. Given a choice, this would be the LAST pharmacy I'd ever use. Totally mismanaged

This Drug store is extremely convenient for me and my family. I have never had a problem with the…read morestaff. They were always extremely nice and polite to me and my family. I have read other reviews on this exact store... I experience the complete opposite! I believe if you treat people negatively and are yelling at them, Why should they sit and not throw you out NO needs this type of disrespect.

Would give negative rating if possible. Absolute a** of a pharmacy. People working are always rude,…read morealways a long wait. Always a long wait on the phone as well. Good luck getting any info on your scripts.

I came onto Yelp to check if it was just a fluke, but it seems that terrible service at the…read moreNorthboro CVS is the baseline. They pharmacist I saw was RUDE, no excuse even if rushed or overworked. They also messed up my medication, and after I waited 40 mins in the line, they just shrugged like it was not any issue they'd care about. They are horrible, inefficient, snotty, and thankfully Wegman's has a pharmacy to switch to.

Minute clinic for the flu shot was horrible. It's like the…read moretechnician was napping between shots

Not sure what to say or how to say it. They screw up so much. Today after they screw up and refused…read moreto listen to what has happened they told me not to get fresh and to get out. Just another part of the anti health care system.

I am a physician and can never get through to this pharmacy. The doctors line is often unavailable…read morewhich is not acceptable.

I'm only giving it one star because you have to. The list of unprofessionalism and inefficiencies…read moreis a long one at this location. This is the laziest location I've ever seen. Living in Grafton, I normally go to Millbury CVS as it's like night and day, but when you need a prescription quickly, you're forced to go local.... but the experience you get is terrible. Prescriptions take forever to be filled and sometimes you get a call/text that it's ready and sometimes you don't. They're supposed to open at 9:00, but especially at the drive thru, it's like 9:10 before you get someone to assist you. If you can avoid this location ... best that you do. Management of the pharmacy is the worst I've ever seen.

****Shut this Place down*****!!! Keep reading for the full story…read more... If I could give this place a negative stars I would! I went to the drive-through pharmacy... Incredibly incredibly rude, unhelpful, and unwilling to do anything! Instead of addressing the issue, she took my prescription back after I'd already paid for it and said if I didn't move and come into the store, she would call the police. She got the police involved because I was trying to have her fix the mistake she made. I will never ever ever set foot in this store again and can't say enough bad things about this place.

Mistakes by pharmacy staff, and they will not answer calls or return messages to resolve.read more

only put a star because I can't put zero. This is probably the worst cvs i have ever had the…read moreunfortunate experience of shopping. Staff are disrespectful and ignorant. You ask a reasonable question and they look at you like you're crazy. Absolutely unbelievable do not recommend.

Reasonable prices and products I want, plus a convenient location, bring me to this store. Many…read morethanks to Emily for helping me purchase diabetes care supplies when a brand I previously bought was discontinued there. She helped me find an alternative.

Been shopping here for a year and everyone is always helpful and pleasant. They choose and train…read moretheir staff well Every week they have great sales on something whether it be eggs, milk, salad, cereal,.... The only downside for me is that they charge $1 for cash back on debit but the low prices and high quality make it worth it for me They also have lottery, discount gas program, and bottle and can return

I bought a cake from the bakery (that I was told was freshly made) . When I cut into the cake it…read morewas covered in two layers of mold! I brought the cake and was told that this is a normal thing and the workers were not phased in the slightest bit. I got a new cake and a refund, but I don't even want to eat the cake anymore knowing that it's "normal" for their cakes to be moldy. The cake is supposed to be vanilla the colors are the mold.