This place is horrible! The worst customer service or lack of that I have ever had! I am new to the area and liked the idea that Shaw's was close to me. I had read the reviews on how poor customer service was, but I believed in giving the place a chance. One of the managers, an Asian women, has always been nice as well as Tori the cashier. Unfortunately the rest are either rude or hide when a customer needs help. The deli is a catastrophe. I went there to order a fresh made sandwich (which is how it is advertised) in the afternoon. There were very few people in the market and no one waiting in line at the deli. After waiting to be helped for quite a while, the deli worker finally came over to me. His attitude was as if he was doing me a favor by "helping" me. I asked the white-haired older man for an Italian grinder. You would have though I was asking him for his first born child. He told me he wouldn't be able to make me one for a while! I asked him how long and he replied "10-15 minutes". Mind you, there was no other customers at the deli counter, only myself. He then pointed to a pre-made sandwich which already had the Manager's Special tag on it because it was close to expiration. I simply walked away. I had experienced his lack of customer service previously with other customers, but figured it was because the customers were being difficult. I made a complaint to one of the day managers and he was no help. I still came back to the store after this like a fool. Last evening I went to pick up a few things with my son. In total I had five items. There was one person a head of me, so I walked 15 steps away to the display by the check out line to grab a soda. My son was still in line. Just as I turned my back to the cashier to grab my soda, he turned off his light and put a "closed" sign up. He then tells me he was closed. I responded to him that he was not closed when I had gotten to his line. A couple of other people had seen what had transpired and out loud said how the service was outrageously bad. After picking up my few items, I went to the next line. Mind you, there were not a lot of people in the store. another customer said I should complain. I finally asked one of the workers to find a manager for me. The "manager" was no help. He apologized, but in a way that I knew he was not sincere. I asked him for Corporate's address or telephone number. Instead of getting it himself, he sent a worker to get it for me and told me he had to help someone else, which was a lie. The other employee found a number and was explain to me what I needed to do to lodge a complaint. He was actually pretty helpful. In the middle of him explaining to me to whom I should speak to at the Corporate office, the "manager" came back and interrupted the employee to tell him he needed to clean an aisle. I actually told the manager that he interrupted us with no regard to me or the employee. I was management for customer service for 20 years at a major telecom company, so I know that this store needs to work on these very serious issues or they will be out of business... read more
