Lilly Groden was so sweet and helpful!!!read more

From the owner: We are a used car dealership in Shawnee, OK. We look forward to serving you to help you find your…read morenext car!

They were so helpful and helping us get what we need. They were also so quick would come back.read more

Great experience and fast too. Owner was really helpful and took time to help us! Ended up leaving…read morewith a truck for our son in less than 2 hours!

Bought a used Jeep Wrangler in December, 2016 at this location. The jeep was new on the lot so it…read morehadn't been detailed when I drove it and I mentioned that to my salesman (Clay). He told me it would be all fixed up if I got it. I got a decent deal so I bought it. That's where the positive part ends. Went to drive it off the lot and it hadn't been detailed. When I said something I was told that they power washed the engine but because the former owner went mudding in it all the red mud wouldn't come off. I'm not the best car person around but power washing an engine doesn't sound too smart to me. The rest of the jeep hadn't been touched. Before I got 15 minutes down the road the engine light came on so I turned around. After sitting in service dept for a while they said I was good to go and it just needed to dry. 15 minutes down road again light came back on so back I went again. They said that the power washing made a sensor go bad so they replaced it. I again tried for a detail and they told me when I brought it in for an oil change (on my dime) they'd do it. Less than 300 miles later I have a coolant leak and can't get any response from them. . **UPDATE** After being contacted by the general manager I took the jeep back in and was taken care of quite well. The difficulty in getting a response was due to my salesman no longer working there. Some of the work was comped and other things done at a discount plus I got a full detail. Can't say enough good things about the service manager Renee Doctorman. She was extremely professional, courteous and understanding. For these reasons I've upgraded my experience to 4 stars.

We purchased a good used truck from the Shawnee location and recently had a flat tire. We tried to…read morelower the spare but the rod was missing that goes with the vehicle. We then went in thinking it was an honest mistake but the manager told us "you got a great deal on your truck so you will need to purchase a new one from our parts department." I'm assuming their slogan "More than a customer, you are family" has a different definition than what it means. People don't treat family like that. Very cheap and dishonest way of doing business!!! Count your fingers and toes after you shake hands with these people!!! What a joke

Put the steal in stealership trust these guys about as far as I can throw them buyer beware you…read morewill be bent over a barrel by these guys

Ken and Vernon were amazing! They helped us through the whole buying process, and didn't hesitate…read moreto answer any questions we had. They worked extra hard to get us into the vehicle we wanted. Very nice and professional guys! I had a horrible experience with other dealers, to the point of never wanting to go back. Ken and Vernon made the experience very pleasurable. I will definitely be returning.

I have 3 Jeep Wranglers and would like to convey my experience with Joe Cooper Dodge in Shawnee…read more 1C4JJXFM7PWxxxxxx - Black Rubicon Ecodiesel 1. HPFP recall performed a. Left engine cover unbolted and I had to scrounge up bolts to secure it in place b. Recall procedure calls for a placard to be placed in the engine bay specifying that the recall was performed...I have no placard 2. Brought it in for CEL for camshaft position sensor a. Camshaft position sensor was replaced 3. Needs wire harness TSB performed after CEL for camshaft sensor keeps showing up a. Part came in i. Made appointment for TSB to be performed. After 4 days and promises of repair (not happening when promised ) I took my Jeep back home (still not fixed) 1C4JJXFM7PWxxxxxx - Black Rubicon Ecodiesel 1. Brought in for one of the free oil changes a. The mechanic tried to put Rotella T6 oil in it. Parts department and service advisor insisted that was the correct oil. I advised them that Jeep (Stellantis) voids warranties when this type of oil is installed. The manual calls for MS12991 spec oil...not Rotella T6 (meets none of Stellantis' specs for the Ecodiesel). Makes me wonder how many Gen 3 Ecodiesels have been ruined by Joe Cooper. b. Told the service advisor to only change oil and rotate tires (the way I wanted them rotated). Do not take my Jeep apart. i. Had pieces brought to me like air filter and cabin air filter ii. Tires rotated wrong iii. Stripped air box bolt holes by utilizing an electric impact wrench on them (talked to another customer weeks later that has the same stripped air box after a Joe Cooper visit (how many are like this?). I watched this happen from the window into the service area...this has since been blocked so you can't see in. 2. HPFP recall performed 1C4JJXFM1PWxxxxxx - Black Rubicon Ecodiesel (Painted Tan) 1. Brought in for weak batteries a. Watched tech drive it in, park it, never touch it. Tech drove it back to check in bay. Service advisor tells me it all checks good (no way...it was not even looked at) 2. DPF replacement after it fails to regen and goes into limp mode (many times) a. Installed a cracked DPF that never regens and sends me into limp mode again...why install a known bad part? 3. DPF replaced again due to cracked one a. Asked if it was being kept locked up. I was told "yes" it is locked in the lot. Drove to Shawnee and my Jeep was unlocked in the lot 4. HPFP recall performed a. No placard in engine bay for this recall (but it is in the instructions for the recall procedure) i. Brought it back in and got the placard filled out and placed in engine bay 5. Turbo replaced after it goes into limp mode that CEL calls out "actuator" not actuating as commanded a. I was told it would cost me 800.00 to remove my after market skid plates to do the "tub off" procedure to get to turbo i. I installed this stuff and I know it does not touch the tub at all ii. Supplied email from Metal Cloak (maker of skid plates) that states "dealer shenanigans" and that tub comes off without skid plate removal...none of the bolts for the skids touch the tub...all frame stuff 1. 800.00 goes away all of a sudden b. After turbo replacement electrical issues begin i. Would not start and batteries were dead (all sorts of electrical issues present) ii. Found winch not connected (but this is not the problem) iii. I charged batteries iv. Brought it back and it all "checked good" v. Dead batteries again next day and no start vi. I replaced main and aux battery out of pocket 1. New batteries dead vii. Brought it back in again and "checked good" 1. I even asked about ground straps and if they had checked them and was told they were all checked viii. Started looking at it myself when I got home 1. Found ground points to frame not secure (fixed this myself) a. Sent video to service manager showing this lack of detail after being told it was all good ix. Bolts left out of fender liners x. Bolts on rock rails left out Was also told by jason valentine (GM) that he would reimburse me for the money spent on the batteries...not the truth.

Joe Cooper Chysler , took out a loan using my mom's credit ,and registered a $28,000 vehicle in…read moresomeone elses name , This is fraud my mother is an elderly 77 year old who lives in a nursing home, my mom does not walk hasn't driven in years .This dealership will do anything for a car sell, even if it means defrauding an encapasitated adult.

Got a car from the Shawnee location and a day later check engine light came on. They said they…read morefixed it, and it came back on again for the same problem. Just avoid them.

This is the worst place to get a car! Warning do not get a car from here: we got a car from here in…read moreJanuary and by March it broke down. I had to fix it myself so I could get to work because their shop was closed. The car broke down again in May and no courtesy car while the engine was replaced. A week later and missed work they won't work with you on a payment option. You can be current and pay a partial payment towards your current amount due and they will repo your car even if your in touch with the finance department. I rate this place as a total 0.00. Worst decision ever.