I have 3 Jeep Wranglers and would like to convey my experience with Joe Cooper Dodge in Shawnee. 1C4JJXFM7PWxxxxxx - Black Rubicon Ecodiesel 1. HPFP recall performed a. Left engine cover unbolted and I had to scrounge up bolts to secure it in place b. Recall procedure calls for a placard to be placed in the engine bay specifying that the recall was performed...I have no placard 2. Brought it in for CEL for camshaft position sensor a. Camshaft position sensor was replaced 3. Needs wire harness TSB performed after CEL for camshaft sensor keeps showing up a. Part came in i. Made appointment for TSB to be performed. After 4 days and promises of repair (not happening when promised ) I took my Jeep back home (still not fixed) 1C4JJXFM7PWxxxxxx - Black Rubicon Ecodiesel 1. Brought in for one of the free oil changes a. The mechanic tried to put Rotella T6 oil in it. Parts department and service advisor insisted that was the correct oil. I advised them that Jeep (Stellantis) voids warranties when this type of oil is installed. The manual calls for MS12991 spec oil...not Rotella T6 (meets none of Stellantis' specs for the Ecodiesel). Makes me wonder how many Gen 3 Ecodiesels have been ruined by Joe Cooper. b. Told the service advisor to only change oil and rotate tires (the way I wanted them rotated). Do not take my Jeep apart. i. Had pieces brought to me like air filter and cabin air filter ii. Tires rotated wrong iii. Stripped air box bolt holes by utilizing an electric impact wrench on them (talked to another customer weeks later that has the same stripped air box after a Joe Cooper visit (how many are like this?). I watched this happen from the window into the service area...this has since been blocked so you can't see in. 2. HPFP recall performed 1C4JJXFM1PWxxxxxx - Black Rubicon Ecodiesel (Painted Tan) 1. Brought in for weak batteries a. Watched tech drive it in, park it, never touch it. Tech drove it back to check in bay. Service advisor tells me it all checks good (no way...it was not even looked at) 2. DPF replacement after it fails to regen and goes into limp mode (many times) a. Installed a cracked DPF that never regens and sends me into limp mode again...why install a known bad part? 3. DPF replaced again due to cracked one a. Asked if it was being kept locked up. I was told "yes" it is locked in the lot. Drove to Shawnee and my Jeep was unlocked in the lot 4. HPFP recall performed a. No placard in engine bay for this recall (but it is in the instructions for the recall procedure) i. Brought it back in and got the placard filled out and placed in engine bay 5. Turbo replaced after it goes into limp mode that CEL calls out "actuator" not actuating as commanded a. I was told it would cost me 800.00 to remove my after market skid plates to do the "tub off" procedure to get to turbo i. I installed this stuff and I know it does not touch the tub at all ii. Supplied email from Metal Cloak (maker of skid plates) that states "dealer shenanigans" and that tub comes off without skid plate removal...none of the bolts for the skids touch the tub...all frame stuff 1. 800.00 goes away all of a sudden b. After turbo replacement electrical issues begin i. Would not start and batteries were dead (all sorts of electrical issues present) ii. Found winch not connected (but this is not the problem) iii. I charged batteries iv. Brought it back and it all "checked good" v. Dead batteries again next day and no start vi. I replaced main and aux battery out of pocket 1. New batteries dead vii. Brought it back in again and "checked good" 1. I even asked about ground straps and if they had checked them and was told they were all checked viii. Started looking at it myself when I got home 1. Found ground points to frame not secure (fixed this myself) a. Sent video to service manager showing this lack of detail after being told it was all good ix. Bolts left out of fender liners x. Bolts on rock rails left out Was also told by jason valentine (GM) that he would reimburse me for the money spent on the batteries...not the truth. read more

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Joe Cooper Chysler , took out a loan using my mom's credit ,and registered a $28,000 vehicle in someone elses name , This is fraud my mother is an elderly 77 year old who lives in a nursing home, my mom does not walk hasn't driven in years .This dealership will do anything for a car sell, even if it means defrauding an encapasitated adult. read more

May 2017 I stopped at Cooper Chevrolet Shawnee, Oklahoma, parts department, and purchased two new wiper blades for my 2014 Silverado, the individual who worked in the parts department took the new blades, walked outside to where my truck was parked and replaced the wiper blades for me. During a trip in July to the East Coast, I was driving eastbound on Interstate 40 through Arkansas, when it started raining very hard; I had the wipers on hi so I could see. The wiper blade on the passenger side came off, I was unable to stop at that moment due to traffic and the inability to safety move onto the shoulder, so I continued driving to the next off-ramp and of course, I had my wipers on during this time. With no blade attached to the passenger side wiper arm, the wiper arm scratched my windshield. I taped a rag to the wiper arm to prevent any further damage to my windshield. It was now late in the evening and I was unable to find a GM dealership or a parts store that could provide me the correct wiper blade, therefore, I continued with my trip until the next morning when I stopped at a GM dealership [Beaty Chevrolet] in Knoxville Tennessee. Beaty sold to me a [part number 23417074] wiper blade that fit my vehicle. Not long after returning to Oklahoma I visited Joe Cooper Chevrolet store in Shawnee and spoke with Daniel Haithcock about the wiper blades and my problem, Mr. Haithcock spoke with the individual who had initially sold me the incorrect wiper blades. The individual [I believe his name is Robert Hackler] from the parts department, said "when he looked up wiper blades for my vehicle it showed part no. 19337222". Beaty Chevrolet Knoxville Tennessee, parts department looked up wiper blades for my 2014 Silverado and provided me with part number 23417074 not 19337222. Joe Cooper parts department did change out the incorrect wiper blade with the correct parts number. My problem now is my windshield is damage due to the Joe Cooper Chevrolet Shawnee put the incorrect part number on my vehicle that in turn damage to my vehicle. No one at Joe Cooper auto group wants to discuss repairing or replacing my windshield. I spoke via telephone with a gentleman by the name of Richard Seals who identified himself as part of Joe Cooper senior management, I tried to explain my problem and Mr. Seals seemed to be annoyed with my telephone call, and very quickly said he had a another call he needed to take and would return my call as soon as he finished with the other call. It has been over a week and I have yet to receive a call back from Mr. Seals. This is not the first time I experienced problems with Joe Cooper Chevrolet service department, but it is my last time. I tried to support the local dealership, however, my vehicle is very important to me; therefore, I shall drive the distance to Oklahoma City to have my vehicle serviced with a GM store I can trust. read more