Bought a used Jeep Wrangler in December, 2016 at this location. The jeep was new on the lot so it…read morehadn't been detailed when I drove it and I mentioned that to my salesman (Clay). He told me it would be all fixed up if I got it. I got a decent deal so I bought it. That's where the positive part ends. Went to drive it off the lot and it hadn't been detailed. When I said something I was told that they power washed the engine but because the former owner went mudding in it all the red mud wouldn't come off. I'm not the best car person around but power washing an engine doesn't sound too smart to me. The rest of the jeep hadn't been touched. Before I got 15 minutes down the road the engine light came on so I turned around. After sitting in service dept for a while they said I was good to go and it just needed to dry. 15 minutes down road again light came back on so back I went again. They said that the power washing made a sensor go bad so they replaced it. I again tried for a detail and they told me when I brought it in for an oil change (on my dime) they'd do it. Less than 300 miles later I have a coolant leak and can't get any response from them. . **UPDATE** After being contacted by the general manager I took the jeep back in and was taken care of quite well. The difficulty in getting a response was due to my salesman no longer working there. Some of the work was comped and other things done at a discount plus I got a full detail. Can't say enough good things about the service manager Renee Doctorman. She was extremely professional, courteous and understanding. For these reasons I've upgraded my experience to 4 stars.

We purchased a good used truck from the Shawnee location and recently had a flat tire. We tried to…read morelower the spare but the rod was missing that goes with the vehicle. We then went in thinking it was an honest mistake but the manager told us "you got a great deal on your truck so you will need to purchase a new one from our parts department." I'm assuming their slogan "More than a customer, you are family" has a different definition than what it means. People don't treat family like that. Very cheap and dishonest way of doing business!!! Count your fingers and toes after you shake hands with these people!!! What a joke

Put the steal in stealership trust these guys about as far as I can throw them buyer beware you…read morewill be bent over a barrel by these guys

Ken and Vernon were amazing! They helped us through the whole buying process, and didn't hesitate…read moreto answer any questions we had. They worked extra hard to get us into the vehicle we wanted. Very nice and professional guys! I had a horrible experience with other dealers, to the point of never wanting to go back. Ken and Vernon made the experience very pleasurable. I will definitely be returning.

We were in an accident that insurance did not cover. Jerry and his crew did an excellent job of…read morerepairing it so there were no leaks and it was drivable for a reasonable price. He explained everything fully, very knowledge and customer service oriented. Highly recommend

Lilly Groden was so sweet and helpful!!!read more

From the owner: We are a used car dealership in Shawnee, OK. We look forward to serving you to help you find your…read morenext car!

I was warned... I should have listened…read more I'm new to the area, and several people cautioned me against taking my truck to Joe Cooper in Shawnee for service. Bottom line: I paid $800 for a repair. They did not fix it. They kept putting me off to make it right, claiming they were too busy to get me in. I could not wait any longer and asked for a refund. They refused. They said I have to pay even though they did not fix it. Beware, Joe Cooper has a policy of no refunds with the credit card companies, so you cannot even dispute the charge with your credit card. Do not go to Joe Cooper in Shawnee for service. You will regret it.

I bought a brand new Trail Boss in 2022 which came with the Cooper Care package. It was time for…read moremy second oil change and they told me my Cooper Care package had expired! Overall, the experience with Joe Cooper has been as bad as one could be. Stay away from these scandalous bastards.