No - the correct name of the company is " We Hate all Blacks and part-Black people of the world, everywhere around the world " because we have to make white women look more elite. The truth is, you didn't advance a single black in the first place. You just took all their work and made them participate or relive the Trans-Atlantic Slave Trade, or We are Europeans let's ruin it all. Awful Americans. And believe me, I already helped many enough civil and nice ones until I came to this company and saw they were just a karmic extension of their former AGT/Telus rival. Fat, unhealthy women, skinny whatever, weight obsessed, smoking, everything. Racialized, Slandering, Gossiping and Segregated. Congratulations. You fail your own Continent and America. We'd be right to now all hate you on the the continent of Africa. Better be cruel. The opposite might have been less penalizing. Sabotage their own success. No patience. Impulsive. Narcissistic. Wrong Conclusion. Rash decisions. Way too exterior conscious. Listening and spying on employees in their personal lives also. Releasing addresses of where employees live. Whatever millionaires with holes in their pockets. False predictors of the future. Thinking they have a crystal ball. Management by Abandonment. Fear guides their decision making - " Would have, oh! I could lose my boyfriend on the top floor! " So - let's blow up all blacks! Talk about murderers. Desperado-Conceito. They even follow you if you take a vacation! Harrassment. No Privacy! Heaven forbid if someone had a life outside of this place. Pretty much black and part black women really are quite good looking to the people in the regions that they are connected to. We don't need you whites trying to play 'Colonial Queen and re-rapists of the world.' ' Oh! We Power Played you with the NHL! International Hate League!' Shaw - Headquarters - Calgary Flames from Hell's Notice. New criminals of Ottawa. The reason why the country went to terrorism and downhill. Straighten this out in a CFL game and Hockey?! Reverse blaming the liability they caused. They are dangerous. They are the Cause of Danger. Not those who have been victimized. People have a right to be angry. Definitely out to prove " We are the White Champions! " LOSERS - brought Blacks/part-black community to Poverty and Welfare. Dumb Colonials from back in Victoria, BC and the Sinners of Central and Southern Ontario. Real phoney believers in the Philip Rushton ideology. See failed researcher with bad reputation from the 1990's - Enemy of F.W. de Clerk and Nelson Mandela. These Irish are mentally ill and sick. Blasphemous too. Big Orgy with that Bradley Shaw, too. They even went in and invaded Jamaica, and South Africa. They wouldn't even address their own mistake, nor even apologize when it was pointed out they did wrong. ill EGOs - they're all over 'Shaw Spy Tower'. They transfer Asians there only. BEWARE. Post U.K. Colonials of British Columbia are really bad. The embarassment of Christopher Columbus. Let us Alberta-Canadians 'Supply You' - run on billing? Time and Energy Werewolves Vampires. I think they are asking for a reverse African Vampire movement. Employees are DESPERATE for FAME and to have sex with a black man. read more

I never thought I would write a review someday until I faced this terrible experience with Shaw Cable Company quite recently. Here is the story unfold. My family and I moved to a new house few months ago and contacted Shaw cable for a TV and internet service. The deal was attractive initially and agreed to get everything installed. Few days after the service began I received many calls from the company offering us a better deal than what we were going to get at the time. One blamed the first sale's person for offering me slow internet service and he would do it better for us if we agree adding $5 on the first agreed price. My wife and I discussed about it and we agreed to take the new deal. About 2 days later someone else called again and said all the offers we got aren't that great, so with adding $5 dollars more, we could get a telephone line extra. We didn't say no to this one either. The sad part was that all the promised services aren't that really great at all. So we decided to cancel the service after trying it out for 2 months or so. They weren't happy of our going away from them, but accepted anyway. Once the service is over, I collected all the rental equipment and brought it to the Barlow trial Shaw cable office in person. The rudest person ever I met in my life talked to me about the returning stuff. And he picked one of the modems unwillingly and said to me it is very dirty. I admit it was covered with light dust and I didn't notice it when I brought it back to them. Then I tried to explain to him the situation that the technician who had installed it in the basement while there was a construction going on, left the house without warning my wife or leaving a message to me (as I wasn't at home at that moment) to cover it or to keep it away until the work is over. Never! The customer service guy (his name is Frank) didn't want to hear the truth, and rather he continued to say weird things to me plus to charge me for it. I said I will take it back, clean it and bring it back to them again. He said by then that's fine. Guess what, a week later I received a call that warns me to pay the money I "owe" them in less than 30 days unless they will damage my credit and so on. I went back to the office to discuss the issue with the manager but she said I have to pay for the particular modem was damaged. She didn't want to hear that the man whom I handled the equipment to, intended to make this happen to me, because he didn't like me for unknown reason. I said to her this seems to be a rough discrimination based on my racial background and skin colour. She even didn't take in consideration that their technician made a mistake when installing it few months ago. I believe this is all a big none-sense and the equipment was not in that bad shape at all. I feel like it is a ripping off innocent customers by finding silly mistakes here and there. I am a clean citizen and exercised my right and duty, so I have no other hidden intention to harm anyone, but crying out for justice. read more

I couldn't give a worse review if I used profanity. Just imagine what I am thinking! This review targets the lack of respect and care that Shaw Direct has towards its customers and other people and companies. Numerous phone calls every night that are reserved for my family and emergencies. How angry would you be? Constant phone calls every day that I am paying for. This has been going on for decades. Shaw's response is "WE CAN'T HELP IT IF OUR CUSTOMERS CAN'T DIAL THE CORRECT NUMBER!!!" how is that for respect for their customers? My reply was "hundreds of customers??? really?" Surely, there is another company that would show some respect for their customers and others. I am not polite nor do i intend to be polite when my privacy is constantly intruded upon. If you agree with me, tell Shaw to stick it and correct this problem! Please direct your replies to Shaw Direct and ask them to change their phone number and correct their advertisements. 1 888 554 7827 (phone) APRIL 15, 2014 On April 15, 2014, midnight my time, as usual SHAW DIRECT customers started calling me! This is a daily and nightly occurence starting at midnight and ending at midnight! There are at least 5-10 calls on an average! This not my first complaint to SHAW DIRECT for the intrusion upon my sleep, and my business operations. The typical response is "We can't help it if our customers are too dum to dial the right phone number" The SHAW callers recite my number 800 554 7287 from their flyers, television and their SHAW contracts! And yet SHAW thinks that this is NOT their problem! I intend to make it their problem with my continued unhappiness with the constant intrustions. I consider it rude and disrespectful, therefore, I intend to be rude and disrespectful in return. Is there no competition for this company in Cananda? Yesterday afternoon 5 or 6 calls alone plus 1 from SHAW, whom was equally rude and stated "A (one) human error, Really? What planet is she from?" There were 4 plus hers within 5 minutes! She got exactly what she had coming She can dish it out, but she can't take it!!! So not only do I have to put up with their customers I have to put up with their personnel! Is anybody out their listening??? DIS RESPECTFULLY, 'p*ssed off' SURELY IF SHAW APPRECIATES AND WANTS TO KEEP ITS CUSTOMERS THEY WILL FIND A WAY TO HANDLE THEIR PROBLEM. LEFT IN MY HANDS, STATUS QUO WILL CONTINUE. PLEASE CALL MY NUMBER 800-554-7287 IF ANYBODY HAS ANYTHING TO SAY ABOUT THIS ISSUE. Calgary, AB, CA read more

We are about to commence litigation with this ghastly, inhumane, appalingly inappropriate gang of thieves. My sister and I have power of attorney as our mother has dementia and is in a care home. We've paid her last bill at the place we had to put on the market, we returned her equipment, we did everything above the board and in a timely manner. Despite due diligence, Shaw passed her personal information including her phone number at assisted living to a dispreputable collection agency who extracted over the phone from her another several hundred dollars (already paid in full to Shaw) illegally. Shaw have refused to give us an itemised bill or to deal with us at all. This in itself is illegal. The Collection agency they should never have involved, refuse to talk to my sister who is, as I am, legally signed to deal with her affairs. Neither Shaw nor their criminally abusive and thieving collection agency are taking responsibility for their illegal doubling of a bill that should never be on the books at all. Neither of them seem to understand that you can't charge someone something, be paid, then charge them again. Stay away from Shaw at all costs, because they are many, many costs in dealing with this criminal organization. We are instigating an investigation on this appalling activity, including the knowledgeable abuse and theft from senior citizens, and Shaw is clearly at the forefront of encouraging theft and abuse. You can't get any grimmer than this. Shaw, beware. Your theft is noted and will be kicking you good and hard - but with this review I urge anyone involved with this company to take their business immediately elsewhere. read more

After posting online Shaw moved up my appointment by a few days. We swapped the modem out but that did not fix the issue 100%. I did notice some improvements in my internet performance. Over the week I talked to about 7 different internet techs at Shaw and none had any clue to what the problem was. Finally a tech came on Monday (which was the regularly scheduled appointment). He was unable to find any issues with the modem/router and or wiring in the house. He however asked me if I changed the user name, password, SSID and wireless PW. I did make those credential changes to make my network more secure. He then mentioned there is a glitch in the Cisco DPC3825 modem/router that will cause it to drop connection often if those credentials are altered. Exactly what I was seeing. I need to change the PW and user names for security so I had Shaw put the modem into Bridge mode after it was RESET. I use my Dlink router instead of the SHAW box and everything is working like it should now. I think if Shaw had better internal communications that cisco problem would of been shared with all the internet phone techs. My issue would of been solved the first phone call I made. The solution is to RESET you modem/router back to defaults then have Shaw put it into bridge mode so you can use you own router and modify the user credentials. read more

Very poor service. After more than 10 years of customer loyalty, I was moving my residence. The move was in the same town just 3 blocks away. I called Shaw, 3 weeks prior to my move to notify Shaw and ensure that any service interruption would be minimal. I was assured by Shaw that there would be NO service interruption and cancellation at my old residence would take place on the day of the move AND there would be NO loss of service. Upon moving I found there was NO Shaw service at my new location and it would be 10 days to regain hookup. Shaw attended my place as directed by customer service and completed the hookup 18 days after hookup, I have no internet or WIFI connectivity. After an arduous conversation with Shse, they determined to arrange a service call for 10 days later. That's 10 days without Netflix, Prime Video WIFI, email and internet. Not happy with the service, I asked Shaw, what compensation would I be expecting for their poor service and my inconvenience? Their answer...they would make sure I was not billed for service during that time period. In other words they'd make sure I wasn't charged for a service I never received. That is their idea of competition. That is not satisfactory and I'll be saying good bye to Shaw as well as informing any and all interested future Shaw customers the same read more

shaw is a bunch of greedy pricks! we had our services disconnected just because we couldn't afford to pay them exactly the day they said, they said we had until the 8th and they went and cut us off on the 5th! and then when we wanted to connect our services again, they wanted 300 dollars!! AND they keep secretly putting on channels to make you pay extra money without you wanting those channels and without you knowing! they are fucking crooks! they should be charged and sued! we got rid of our shaw pvrs and cable boxes and dropped their shit back to them, and we will not be paying them one fucking dime! you will NEVER see us getting ANYTHING from shaw again, it's no wonder everyone hates them now! they are the SDHITTIEST fucking service ever! and their internet it total garbage, it cuts off every single minute! their channels are limited, nothing to watch, way too much money another wqay to squeeze money out of you, the staff everyone we talk to is a bunch of ignornant poor excuses of human beings! I FUCKING HATE SHAW, everyone heed my warning, NEVER use shaw, they are crooks, they are greedy money grubbing fuckers! scum of the earth, i hope their shitty stupid corrupt business goes down the shitter SOON! if i could give them ZERO stars i would! they dont even deserve ONE read more

I called at 2:30pm, was told I was 1300+ in the queue. First of all, if theres that many people waiting for help your customer service is already a joke. I entered the call me back option and was told 35 minutes, an hour and a half later I got a call back alert saying to stay on the line as I was next in queue... I've now been on hold for 25 minutes! THE POINT OF ASKING TO BE CALLED BACK IS SO I DON'T HAVE TO SIT ON HOLD. With every other company I ask for a call back they only call me back when theres a representative on the other end of the line. Can I get a call back option on my call back option??? Because no one has time to sit on hold like this. Its ironic because I'm calling to cancel my services... this is just one of the many reasons why. Wish me luck, as I'm sure I'll have to spend way to much time declining a change in services or being offered other things to stay. Thats a hard no! I also wouldn't be surprised of there was going to be some kind of hidden fee. Anyways, I'm still on hold (its now 4:25pm) and I grow angrier and angrier with each passing minute. Side note, I went to post this but didn't have a yelp review, and thought oh well. But as the minutes pass I have lost my patience and made one just to post this. Thats how unsatisfied I am. read more

Go to Telus or any other company that values their customers. Shaw does not care about their customers. Their service is not good. After receiving an email from Shaw to renew my 2 year plan I called back and asked if I could stay on the same plan at or close to the same price as I am not receiving anything other than a signal. The answer was no plus a huge increase in price for much less service and channels. They didn't even want to look into what they could do for me even though I have been with them for 25 years. They just say go online and look at the plans available. I said will cancel then and go with Telus. I was told I would have to call another number to return my hardware as it cannot be returned to a Shaw store. Not so much as let me transfer you. I called the number, waited and spoke to a guy asking him if there was a deal I could get as I would stay but not at a huge price increase with less service. He didn't give me the time of day - only did you want to cancel now or the end of the plan and I will send you an email with the return of hardware forms. It's too bad as Shaw use to be good but have been getting worse with customer service over the last few years. IF YOU ARE LOOKING FOR GOOD CUSTOMER SERVICE GO WITH TELUS OR ANOTHER PROVIDER. read more

For decades, I was a loyal Shaw customer, consistently paying premium rates for cable and internet services. Three months before my contract ended, I proactively reached out to renew and secure a better deal. After enduring hours of negotiations and repeated disconnections from their service queue, I managed to finalize a contract, reassured by the promise of a 10-day penalty-free adjustment period. However, seven days later, when I called to downgrade my cable to a basic package while retaining my internet, I was met with an infuriating experience. Calls were abruptly cut off, and I was shuffled into a waiting queue as number 286, with an estimated wait time of 3-4 hours and no alternative way to resolve my issue. My complaint led to an outcome worse than I could have anticipated--Shaw cut off my cable service and began charging an outrageous $189 per month for internet alone. This was, without question, the most appalling customer service I have ever encountered. It felt as though their approach was intentionally dismissive, making it clear that customer satisfaction was not a priority. Thankfully, I switched to Telus and secured a far superior package for under $100 per month--significantly better than what Shaw-Rogers offered. read more

Switched from Telus to Shaw due to bad customer service from Telus. Everything was fantastic, had great prompt service. Recently, there was an accident in my complexe, I lost all my belongings and have been forced to move. I called to Shaw to cancel my service. After explaining that I had to cancel due to my home being destroyed I was explained all the services I would lose and offered a discount if I didn't cancel. I understand reps have scripts to follow but I just lost all my things loosing access to Shaw Go doesn't even register at this point. Completely inappropriate. Called back to complain/explain to a supervisor how inappropriate it was. And to suggest better ways to offer to keep a customer such as offering to give me a discount once I find a new place and need internet services again. After being placed on hold for awhile, I was "disconnected" no more then ten seconds after the supervisor answered the call. No call back to follow up on how/why the line was disconnected. Clearly since I'm no longer a customer I'm no longer of value. Too bad because up until this fiasco I would have returned to Shaw. Not anymore. Congratulations Shaw, you just made Telus look good. Not an easy task. read more

Horrific customer service that keeps you on hold for hours, with representatives who then don't have the ability to do anything. Only time anyone offered to help was when we phoned to cancel our service...by then it's too late. Make a better effort earlier on. Phoned them in early January to complain our bill was too high, especially given the service we were getting. They stated that if we were willing to sign a contract they would gift us ~$200, which we were happy with as we thought the contract was good. Get our bill later and surprise, the extra $200 was still there. After trying numerous times to get resolution (and having to wait on hold a ridiculous amount), told that this promise was never given to me. Was then told they had listened to the tape, which I don't believe they ever did, as I know what was stated to me. Congrats Shaw, because of your lack of resolution and horrific customer service, you now lost a customer. I hope the $200 was worth losing the $2000 a year we were giving you guys for internet and tv. read more

We were duped into a "sale" by TELUS if we swapped from Shaw. TELUS provided horrible customer service from the start and ended up cancelling our Shaw service with a two week wait for an installation appt. We initially called Shaw back about hooking up the internet and the gentleman we spoke to on the phone said there was nothing he could do for us.. After 5 days without tv or internet and no solutions from TELUS, we called Shaw back again and explained the situation. We spoke to a lady named Adrianna (sp?) from Nanaimo, she was beyond helpful and did an amazing job of winning back a customer. She handled all of our concerns and suggested some great new options. We are very impressed with her and grateful to have spoken to someone who actually cared enough to resolve a problem for us! Thank you! read more

The latest scam from Shaw for me is if you pay thru your on line banking system, even several days in advance of your due date, you get a processing and late payment charge of $20.00,,,,who would have thunk it!! ,,no tax put on this charge however,, so it must be something like a tip for the extra good account service,,!! LMAO,,,,,,,,,,,,,,,inconceivable!!,,so I got so disgusted I dropped my service this evening after being on the phone with their Toronto customer service center for 30 minutes,,said its my banks fault!!,,,uggghhhhhhhhhh!!!,,not enuff fair competition for these big players in the communications field imo!!!,,lots of Primo and Netflix and Inet to fill the Shaw void!!,,nor will I miss that $150.00month bill either!!! read more

Do not sign a contract with Shaw. My contract expired on Jan 02, 2020 and I signed another contract with them in December 2019. But they overcharged on my December 2019 bill $42.00 without a reason. I made a phone call to ask why they overcharged me. Then they said that they didn't overcharge me, but they couldn't explain why there's $42 extra on my bill. They just kept saying they didn't overcharge me. It is just a small amount of money. Why did they do that? It is a rip-off. I would like to cancel the contract. But if I do that, I have to pay for a fine because breaking the contract. Unfortunately I'm stuck with Shaw now. That is a terrible experience with Shaw. Please do yourself a favor ''Do not sign a contract with Shaw'' read more

Ive been a loyal customer of Shaw, current plan is ending by October and just received an email from them about renewing my contract and gave me some decent option. I chatted with a couple of their agent only to be told that that offer is only for new customer and the other one said there will be an additional $10 for modem rental when I asked if they have a different modem other than what Im currently using he said its the same one. Why would you send me an offer on my email and later on your agents will say the offer is for a new customer and that the same plan you are offering me thru my email will have an additional $10 for modem rental, that is clearly a false ad and clearly shows you dont value your loyal customers. read more

I've had shaw for just over two years now and I had no issue until I go switched to the HORRIBLE BLUE CURVE TV. I got the services in November and my internet/ tv crashes at least TWICE a day. The have sent seven techs to my house so far and the techs are to stupid to read notes about my services, so it's pretty much am re-explaining my issues every time. I've also had three no shows and with out any notice or info why they don't show. Last time I called they had me on hold/ transferred to the wrong departments, wasting 3 hours of my time, to get no where. DON'T TRUST SHAW ALL THEY CARE ABOUT IS MAKING MONEY. THEY ALSO COULD CARE LESS ABOUT CUSTOMER SERVICE, WHAT A JOKE OF A COMPANY read more

It is the worst home internet service with the highest price. I'm a private tutor and I got disconnected ten times in 90 minutes which is very embarrassing and stressful. I get heart beat every time I turn on the laptop. Last month, they forced me to sign a 2-year contract with them at $68 per month promising a better connection and speed but since then the connection has been awful. At first, I thought it was my laptop and bought an expensive laptop but again the same problem. When I call them, I have to wait for 30-50 minutes and each time a rude agent tells me there's no problem with your connection!!! Recently, they give no support even online. read more

After all the headache, the customer service had deducted my statement of $328 to $292 as goodwill. I paid $296. Next thing I know my statement did not reflect that change and I was getting charged $30 more. I waited 1-1/2 hours on the phone and finally when I explained everything, they wouldn't honor it even though it was their coworker's mistake that he didn't put on file. They forced on me a $20 discount saying that's all they can do however I'm still paying $10 more than what I should. Paying for someone's mistake. Absolutely appalling customer service that don't care about their customers at all. read more