Daniel Calcines After all the advertisements on Shaw's Internet speed and portraying themselves as technology leaders, this is the Internet speed, all I get on a package of 300 Mbps is 10 Mbps! You might think - "Wow, First World problem", but the reality is that this has been going for months! After multiple phone calls, numerous technician visits, discussions with their Customer Service department, the answer is the same - "we cannot give you any credit for the service you are NOT receiving, until the problem is solved", which judging by the fact that it has been over 1.5 years and still no resolution in the horizon, we might very well run out of our current contract and still not get any satisfactory compensation. I feel it is legalized robbery to charge for a 300 Mbps, deliver 10 Mbps and be willing to do absolutely nothing about it!!! What an embarrassment for this company. And to add insult to injury, they are threatening to charge an exit fee if we break the contract before it expires in November. From what I understand, Shaw Communications was bought out by Rogers, but nothing has changed. What a huge disappointment! read more

Shaw Communications - Television Service Providers Near Me - Calgary, Alberta

I was a loyal customer for about 20+years. Telus came to my door, and offered me an offer I couldn't refuse. I decided to try them out. I had no issues. A year and a half later. Shaw came to my door and offered an offer I couldn't refuse. I re-signed. It's been a nightmare ever since. On a regular basis, it freezes, so that means every time, or anything that's recorded while freezing it freezes recordings as well. I have restarted over the last year, year and a half, probably on a twice weekly basis. I have had several phone calls to Shaw, that we all know isn't a quick call. I have had two house calls, and have replaced some equipment. I could go on more but, my multiple calls have resulted in, a sorry, but no compensation for any of the lost time, or missed shows. I'm sorry this is a fail at all levels. At this point, I don't have any other choice than to say goodbye to Shaw. read more

Upgraded from 300 MB service to 500 MB service and I barely get 100 I constantly have to reset my modem every single day multiple times a day the tech was here and magically when he was here everything worked fine and of course the trouble persists . Shaw cable is an absolute joke . read more

worst company, they will transfer you to a different company and they will say that we donot have any control. Rogers and Shaw merger made it worse and it's a mistake to work with Shaw, disgrace to service industry. never ever going back. you just lost 10 lines and internet customer. pathetic. read more

very bad company specially for business, they are very expensive , very uncooperative , they have problem faxing and they rely on contract so they know you don't break the contract . don't recommend at all read more

The biggest money hokes a company is. Got a notification saying my plan is almost out of contract so i decided to get a new one with them, they charge me $23.40 to change the plan without telling me, like go shove it. Garbage company whos probably gonna take this review down. really sucks when things are monopolized. Good job CEO of Shaw, hope your happy ripping everyone off. Go fly a kite. read more

Worst customer service I have ever had, I will never be coming back to Shaw. I had been with Shaw for a while and had to move as I got a house in Ontario and they don't have any coverage there and for that they want to charge me 252$ as cancellation fees. I understand I signed up a contract but I didn't intent to end the service, its that they don't have service in my new area- how come its my fault.? I asked to talk to manager and after a long conversation they said its not their fault that I am moving, so you are saying that whenever someone is looking to get a house they should first check with the coverage of internet service provider, I mean come on that is insane. I felt that they are trying to take advantage of my situation and its really sad that a loyal customer is not their first priority, for that reason I will never recommend Shaw to anyone and will be never coming back read more

If I could give 0 stars, I would. Well, I spoke with a Shaw rep. for the 5th time just last night to try to straighten out my account. There has been an issue that has been ongoing ever since we signed up for services months ago and I'm wishing we just stayed with our previous provider. A technician came to our condo to set up services and brought all the equipment etc. but then when he was there, realized that our condo development has a special deal with Shaw and that the equipment and account type was incorrect and that he wouldn't be able to connect the services that day and took all of the equipment back. About 4 days later, another technician came with different equipment and set everything up. So, there was one account created when the first technician came which we NEVER used services on and then a second account was set up which we are using AND paying. I honestly tried my hardest to resolve the issue before it reached this point and after the 4th phone call, I thought it was resolved but apparently it is not. I actually can't believe its gotten to the point of them sending this to collections and I am beyond frustrated. I have good credit and always pay everything on time. I will be looking to set up internet/TV with another company and cancelling my services with Shaw as soon as I can. If you sign up for Shaw, be prepared to: 1. be on hold for hours just to speak to someone 2. talk to someone for 20-30 mins minimum and 3. talk to MULTIPLE people about the exact same thing. read more

I am on my knees in prayer pleading for the sale to go through to Rogers. Nothing can be worse than SHAW CRTC should be advised read more

NO ONE ANSWERS THE PHONE! What part of "Communications" do you do?? Because answering your phones is not even close to ok - NOT EVEN CLOSE. I could never recommend this company - I have a simple question and I'm on my 5th call to the toll free number. This time I'm still on hold (the last 4 times I got kicked off) and I've been holding over 28 minutes and NO ONE has actually answered the phone yet. THE WORST. I have heard ALLLLLLL about their many services and SMART options - I'd rather use a stone tablet. read more

Due to losing my job (Thanks Covid), I have to move to a cheaper rental, where wifi is included. I called Shaw to cancel my Internet, they are charging me a $320.00 fee. I explained to the agent I spoke with that I have no income, am desperate for money, but he didn't care. Would not even accept the fact that Covid is messing around so many lives right now. It's really sad that what used to be a great Calgary company, now doesn't care about their customers. I am a high contributor on Trip Advisor and have written hundreds of reviews, mostly 5 Stars, sometimes 4! So it takes a lot for me to write a negative review. But when you tell someone you can't afford to eat and have to tell a child that I can't afford a Christmas present for him. Their reply is pay us $320.00, that's a company that's really in my bad books. read more

Worst service ever! Unfriendly, unprofessional and rude service at Park Royal. Lady at the door did not great people, spent her time on phone, when I told her I am going to pick up modem she told me there is nothing to be picked that all stuff is being mailed. She was constantly telling me that they are not aware of any pick up even I spoke to store 30minutes prior my arrival. Terrible service!!!! read more

I have never had a service provider whose main product to customers were problems. My family and I have been dealing with poor internet service, always lower speeds than advertised, by at least 200Mps. However, this isn't the main selling item. Shaw has inconsistent internet, that goes away whenever it wants to, and they have the nerve to charge you as much as they do. For example, earlier today I was writing an exam for my online schooling and my father was doing a job interview. With an online world, it is crucial that our internet is good, and it was all day. Though 5 minutes into writing the test my internet stopped working for at least 5 minutes, that's my test countdown running out of time (note I had 50 minutes to write the test, that's 10% of my total time!!), but my father was losing time for his interview for a potential job, which could be his potential source of income for the next few years! Fortunately, we both got to tether our phones and continued, with a lot more stress because of Shaw, but we did. So please, before going with Shaw just know this. They're a massive company that only gives good internet to people paying for their top of the line service. They have awful customer service which gets mad at you when you complain, it's almost like they're the ones that receive service from you. Whatever you do, don't go with Shaw. They're shit. read more

If you are in a City Center it is great but if you live in a rural community or travel for work and rely heavily on your phone for business, DO NOT, I repeat DO NOT get Shaw Mobile.  I live in a community 40 minutes North of Calgary and I have had more dropped calls, texts not sent, and no service in one week than I had with 15 years of Bell travelling all over Canada and the World.  I have had people tell me that when they called me they get a no service message instead of going to voicemail. So if you travel for work or pleasure don't be enticed by the prices (they are cheaper than competitors) to get Shaw Mobile. Secondly do your research and do not trust the sales person, they told me I would have no issues wherever I would need to go. That is on me I should have done more research and not been enamored by the price and trust the person selling me the plan. Terrible experience overall, especially being lied to when this phone is part of my livelihood. read more

The only reason I am still with Shaw is because there is no feasible alternative in my area. From constant and unnecessary maintenance to customer support agents who stubbornly read off a script no matter what you say to them, this is, beyond any shadow of a doubt, the worst ISP I have ever been with. And by all accounts, they simply do not care about improving. Multiple times a month, I'm cut off from the internet with no warning - I work from home, so this is literally costing me business. I have asked, on multiple occasions, that Shaw notify me about upcoming maintenance so I can at least prepare. They still can't be bothered to do so - it should not be on me to watch their website like a hawk to know when the business-critical service that I am PAYING FOR will be unavailable. And these are not simple interruptions. These are hours-long affairs which often result in me having to reset my modem and spend further hours on the phone with Shaw. An ISP offering this lack of service and care would be disgraceful at any point in time, but it is especially heinous during COVID. I sincerely hope some meaningful competitor to Shaw eventually becomes available in my area - maybe if they no longer have a monopoly, they'll actually bother to care. read more

Been a client for 4 years. I've used chat a number of times to resolve issues. This service is getting worse each time. They fill the chat with marketing messages, ask you to identify yourself, including acct #, etc. over and over again. They can't seem to send you to the proper department. Chat takes FOREVER because the reps are chatting with multiple clients at once. Not effective. Staff not qualified. Was on a chat for 4 hrs with tech, had to leave. Problem still unresolved. Seems the technician that was on site did not install properly. Now they want to charge $60 to send him back. read more

Current Shaw Customer, Many times the internet will go down without notice. They continually slow down the speeds and make the internet flicker in and out. Their customer service sucks, had to speak with 4 representatives about the same issue and all did not solve the issue. Will 100% not go with shaw any longer. read more

Wow. Just had cable installed. I have new and unauthorized charges on my bill. I agreed to rent one wifi cable box. The other 3 had coax cable in place. The tech installed all 4 as wifi and is now trying to charge $5 a month for each. I was very clear with him (Kyle). Anyway, I try calling and sit on hold over half an hour before I had to get on with my life. Later, I called again and twice tried their automated call back service. Never got a call back either time. I've now been on hold over an hour and 35 minutes and still no answer. I also tried to DM @shawhelp on Twitter. It's been a full day and no answer there either. Terrible customer service. On top of it all the wifi boxes don't even work well. I had TELUS ones before that worked 100%. These ones freeze video and drop audio constantly. At least TELUS answers the phone. What a joke. Edit. Still holding 4 hours. read more

Shaw Communications - Screen shot of my hold time - Television Service Providers Near Me - Calgary, Alberta

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Shaw is AWFUL!!! Customer service/tech support people are USELESS Most of them do NOT even speak english that well and they CANNOT solve any problems whatsoever. I spent over 1 hour on the phone yesterday. I finally hung up on the tech guy!!! I FINALLY figured out the problem/solution on my own read more

We have been Shaw customers for over 10 years now and today I tried to get through to Shaw. I accepted the call back option twice and they did not call back. After several hours, I called for the third time and decided to wait to actually speak to them and ended up waiting for one hour and 36 minutes and ended up giving up as they still did not pick up. I am trying to disconnect my services with shaw, and all I have to say is I am so glad i switched to Telus. read more

Shaw Communications - Television Service Providers Near Me - Calgary, Alberta

Our tenant established internet service as soon as he moved into our rental. My expectation was that our account would be cancelled when his was created. One jack, one box. Mine removed, his installed. It is summertime, and I was out of town. Realized what was happening when I returned and viewed my credit card statement. Double dipping! Got paid twice on one location and refused to refund me. It was my "duty" to call them and let them know. Of course Shaw wanted online billing, so no paper to be seen. They said "we emailed you a bill." Not! I have initiated a dispute with my credit card company. read more

Frustrated enough to write a review, even though reviews of the competition appear to be equally terrible. This particular review is about the customer service, specifically an experience I just had and want to share. Perhaps it will entertain you as you read it, or convince you to go off the grid and live off the land or something. Since COVID, my wife and I have been working from home full time. She runs her own business, and I work for a US-based company and spend many hours a day on Zoom. With our kids spending more time (ie, bandwidth) at home also, I decided to look into a faster home internet connection. We currently have the Shaw 300 plan and a Hitron router, which is ok: avg of 300mbps DL speed, uploads at 15mbps, on my wired connection. Wireless on my one router is way worse. Add 2 netflix and a zoom video conference, and we are in paint dry watching territory. So I see Shaw offering a Fibre+ GIG package and pounce! Eagerly anticipating the arrival of the new hardware, I login to my Shaw account and find a luring call-to-action at the top saying "Activate Service" - so I click it! (who wouldn't?!) That's where the story takes a sudden and unfortunate turn for the worse... My internet disappears instantly. 10 minutes before my next Zoom, and it's clearly something on the Shaw side. My router is still lit up like a xmas tree, but nothing is coming through it. Queue customer support line mayhem. After 20 minutes on hold (that's not bad, apparently) I get a man on the phone, who's voice is slightly muffled and name indiscernible. I explain my problem, that I have no internet. He proceeds to verify my personal details, then asks how can I help him. Well, I have no internet, but I need internet. He asks me to check where the coax cable is plugged in, any slicers, etc. I re-explain the sequence of events and assure him, nothing has physically changed in my setup; I just clicked the Activate button. He then realizes I'm still on my old modem, and says, Ah... you just need your new modem, anything else I can do for you today? Blood pressure starts to go up a little. Me: Yes, you can revert the "activate" action and give me back my precious internet, while I wait for the new modem to arrive. Operator: Sorry, I can't do that. Me: Why not? Operator: I can't do that. Me: Umm, when is the new modem arriving. Operator: Oh, you will receive it soon. Me: How soon, today? Tomorrow? Next week? Operator: You will receive it soon. #this repeats about 4 times during the call# Me: Ok, can I talk to your manager because I just need my internet restored, or a better estimate of when I can go back to work. Operator: No, there is no manager. Me: What? Can I talk to someone else then, because it's clear you cannot help me. Operator: No, everyone is busy. Me: That's ok, I can wait. Operator: No, nobody else can help you. (blood starting to rise even more) Me: Ok, can I have your name please? Operator: #silence Me: Can I get your name please? Operator: One moment please. Me: #waits for about 20 seconds# Hello? Can I get your name? Operator: One moment please. Me: Just your name. I'm not trying to cause any trouble, just asking for your name. Operator: #pause, then mumbles something indiscernible# Me: Thanks, can you spell that please, I couldn't make out what you said? Operator: #silence# Me: Hi, can you spell your name please? Operator: One moment please. Me: Are you serious right now? Operator: #silence, 30 seconds later...# Operator: Okay anything else I can help you with today? Me: wth? I just want to know who I'm talking to and to figure out how to get my internet back? Operator: One moment please. Me: #hangs up emphatically# After blowing off some steam, I phone back. This time, I get someone else on the phone, and this guy is amazing! He verifies my identification, listens to my problem, and after about 2 minutes Voila, my internet suddenly works again! He explains, yeah, we just had to cancel your upgrade to restore your internet, then resubmit it. Thank you. read more

Shaw has NO consideration for military families. Here we are, forced to move for the military again! Multiple moves in a very short time period. I committed myself to a contract in hopes that we would be staying in Winnipeg. But unfortunately that is not the case. We are moving to a province where there is no SHAW. Now we have to pay $360.00 to get out of it and they won't make an exception for us. Way to show support to our troops who risk their lives for management at SHAW!!! I'm so mad and can't even begin to express how disappointing it is. STAY AWAY FROM SHAW AT ALL COSTS!! read more

I wish I could give no stars as that would be more accurate. Our service was overpriced and unreliable for years, after we tried to cancel it we were disputing charges and the customer service agents were supposed to ecalate our request and have a supervisor return our call. Instead they did nothing but send a bill for $105 to collections. They are criminals from the amount they charge for their subpar service to their service methods - what a joke this company is with employees that don't have a clue. Good thing satellite is obsolete now!! read more

I won't even type out my experience because it is exactly how Ken W. explained it. Exactly. I will add that I have two kids in University which is online right now and when one had an exam last week we needed to use 2 of our phones as hotspots so he could write the exams. Shaw was down for 2 hours of the 3 hour exam. BTW our cell plan is Telus and it has saved us many times over. Not sure why we even send Shaw our money each month. read more

Terrible company. I agreed to a 2 year contract, in order to have the same bill every month being on a fixed income. After 1 year Shaw increased the bill by $50. Saying a promotion expired. This was not to happen. They won't honour their contract. When I wanted to change my service they said I can't do that because I am in a contract. So they can break a contract but I can't change services. People beware of this money sucking company. read more

So useless. I can't even begin to explain the pain and suffering from endured by speaking with customer service. Switched to shaw mobile, just had to go to the Vancouver store and pay $20 activation per line, great done. Then I got my bill and they charged me for activating the 2 lines again! Then they want me to give them a receipt that I didn't get because at the Vancouver store you have to pay the $20 fee or you don't get a line. Customer service won't just call the Vancouver store to ask them if I paid. Customer service won't even call their own store because they say it doesn't have a phone number! How can a communication company not have a number for their own store? How can they not know their own store policy? How can they be so rude and hang up on me when I asked to talk to a manager? read more

Recently moved into a new place. I called to schedule an appointment to have services provided to my area, as well as schedule a technician to hook up my cable and internet. I called two weeks in advance to my possession date of December 30th 2019. The Shaw personnel on the phone that day said "plenty of time, we'll have services provided to that area by the 30th, as well as have a technician arrive on the 30th to hook up your services" I called on the 30th to inquire about the arrival time of the technician. Shaw personnel on the phone that day responded "sorry, your area isn't a service provided area at the moment would you like to schedule an appointment?" Long story short, I have to wait another two weeks until their next appointment is available. A manager that I spoke to regarding Shaw's incompetency of properly scheduling service appointments suggested that my wife and I "go find a Shaw-hotspot at Tim Hortons or something if you want to use the internet in the meantime", when I asked the Shaw personnel about our data usage. read more

We have Shaw satellite tv and the feed cuts out very 30 minutes. Exactly on the hour and half hour. So first they couldn't find the account by phone number address and or name so I finally dig out my invoice then had to repeat all the same details again. Name phone number and address ... it took me 4 times of the same info before we got my question. Hey dumbazz it is chat, my name address and ph number are up above 2 comments ago, 6 comment s ago and another behind that. I think they do it just to piss you off. Felix 3114 best stick with your video games. Either that or you were just enjoying your nose picking far too much. Their first response was it was the tv causing the problem. Can't be as the channel indicator comes on tv screen when feed flicks off so I know the tv is on. Shaw supports next answer was to reboot which I've done so many times omg. After that suggestion the guy just disappeared again. I was on their messenger chat and I think the guy was playing video games or whatever, he was certainly doing something at the same time. . He'd disappear for 10 min plus at a time. Benefit of the chat is it gives you the time a message is delivered and or read. Just such a frustrating ridiculous process. Don't do Shaw ! We are canceling a the end of our 2 year contract. I'm going back to Bell. read more

I would provide a zero star rating if that was an option. Recently upgraded my wifi service to fibre and have had nothing but issues. The service is slower than previously and is costing more. Upon contacting customer support and spending hours checking everything myself, they send a tech out. The tech indicates that the modem should have been upgrade as it cannot handle the new service. Another multi hour phone call to their service team and they tell me that a new modem should have been included but since t wasn't they cannot re offer it without restarting my 2 year contract. Ok, that sounds reasonable until they add that the new contract will cost $30 more per month. What a joke! Clearly they don't care about their customers as they have a monopoly on the industry. So, avoid at all cost. Find a streaming site for a fraction of the cost and let these numpties rot. read more

And not just supporting a Canadian company, but anything but Telus ;) This review is for their Shomi service, which has been a pleasant experience since Christmas, all the binge TV watching in between writing Yelp reviews, it's a nice breather haha. So what I love about this streaming service is one, doesn't affect nor require Internet speed, as the system is run right from the PVR box; no slow downs whatsoever! I've had some experiences with Netflix at my buddy's place, and it may be true that they have more newer stuff, well, by the time you catch up on 2-3 seasons worth, then it'll be ready for Shomi lol. And here's another cool thing: every completed episode that you finished watching, there's a checkmark beside, as per pic. No need to keep track ;) There's 24 episodes in one season for Modern Family! Haven't been this enthralled since Entourage and Seinfeld!!! Highly recommend to try their one month free trial, or just $9/month afterwards. As much as a Mcdonald's Super size combo ;) read more

Shaw Communications - Television Service Providers Near Me - Calgary, Alberta

I cancelled my service on the day I moved out. 4 months later I got my first email from shaw in 4 months, informing me that my bill of $410 had to be paid within 14 days or be referred to collections. This is literally a criminal enterprise, buyer beware. read more

Summary: Shaw is the worst of the worst. I have had issues from beginning to end. Poor service, horrible customer service and hidden clauses in their contract. My advice: consider other internet companies such as Telus or Oxio before joining Shaw. read more

At 3pm today a Shaw representative sent me a pre-paid Canada Post Shipping label to return our Shaw equipment (we have switched to Telus). He informed me that once I dropped the equipment off at the post office, to call back with the Canada Post tracking number and Shaw would refund our account for $150. I did as he said, yet when I gave the next representative the tracking number he did not honour the previous commitment. He kept asking me detailed questions about our account even though he had the information right in front of him. When asked why the previous representative had promised a refund if the equipment was returned, he stated, "there are a lot of newbies working here". Very happy we have switched to Telus!!!! The internet is way better and we don't have to deal with a company that fails to honour their word. read more

I am stunned at the non-existent service from Shaw. They have been out 3 times already to fix our cable and it still doesn't work half the time. When you try to contact them through the on-line support you wait for over an hour to then be disconnected because they don't have any available technicians and told to try again. Seriously?? And don't bother trying to call someone. Again you get the "I'm sorry we are inundated with calls, try again." The WORSE cable company I have ever dealt with. I would cancel but I can't seem to get hold of anyone at Shaw to tell. read more

Ordered satellite service from Shaw. Since I was a returning customer, they waived a bunch of fees. The installed called for directions then told me I had to pay $60 cash directly to him. Screw that. Went elsewhere. read more

Worst worst worst Cable/Internet company in the world ... if they can make it hard they will!!! Communication (-1000) Service (-2500) Helpfulness (-100000000) read more

So sick of internet outages and unstable internet connection. I use my computer for both work and play, usually between 8pm-8am. When it works like it's supposed to, it works fantastic. But Holy crap man, do they really need to shut down the internet while they do server maintenance? That is poor planning. I'm also extremely annoyed that this was not discussed when I signed up with them. It's 2021, they should be able to complete those without taking customers offline. I've literally lost income because they like to do "server maintenance and updates" multiple times a month. They only got 2 stars for the speed. Don't sign with them. read more

NOTE: First World Problem to Follow. Unfortunately, I have not had a good experience for about the past year, since transferring my services from Telus to Shaw. Sadly, the company has gotten just big enough not to care. I switched to Shaw because I thought Telus had dropped the ball on customer service. I was tired of the 30, 40, 50, 60 minute waits to resolve relatively small problems, so I called Shaw. Shaw was quick to answer and offered me an absolutely amazing deal for cable and internet (and it remains an amazing price), so I signed on and said goodbye to Telus. I won't prattle on about the similarities or differences between channel or theme pack selections, or technical features between remotes or guides, as each has advantages and disadvantages, but I can say unequivocally that I have been plagued with reception-type issues since signing on with Shaw. My cable service has had certain channels that regularly freeze or pixelate, images that seem out of sync with voices or sounds, and shows that did not record properly. I even had to re-boot the entire system right at the last minute of a tied NBA final game! It's true, it sucked, and I'm not even a sports fan! My internet has randomly gone offline, several times that I know of so who know how often it was down when I didn't need access. Yesterday, I was completing an online form and had just written a large chunk of writing, when I was notified that the material did not save because my internet connection was down. Despite re-boot after re-boot, it was hit and miss all day. The insult that gets added to the injury is Shaw's customer service. I am not exaggerating when I say that I have had numerous one hour + "waits" (on hold). Several times I hang up at 30 minutes or 45 minutes because I have to attend to life. A couple of weeks ago I had a TWO HOUR WAIT before I hung up. Shaw's typical response is to listen to me whine and complain for a bit, offer an apology for the inconvenience, and send a re-fresh to my system. I got to the point early on when I said I wanted to cancel my services because they weren't living up to their contract or providing customer service. Instead, they convinced me to take a small credit on my account and sent a technician to swap out my equipment. (BTW, the technician told me the equipment wasn't the problem). The problems have continued, intermittently. The day after my two hour wait, I called them again and got no where. Another re-boot. No change. I said I wanted to cancel my contract and was told I would have pay the $280 balance on my two year contract. I asked to speak to a supervisor. He offered a credit but would not wave the fee if I broke the contract because there is not record of all these occasions I said I was having problems. But, if I cannot get through, how do I report a problem?! Shop and compare. Buyer beware. And, let's all shout a little louder about corporations who treat their customers like crap. read more

I tried very hard with Shaw and gave them the benefit of the doubt when I needed to upgrade my service due to working from home. After upgrading my service it became apparent that it wasn't everything it was touted to be. When I called their customer service (an oxymoron) I was led on a wild goose chase of unplugging and resetting equipment that took many hours only to determine in the end that they couldn't provide the service that they claimed. I cut off my service. This would have been the end of it, but because I had some of their rented equipment it was to be mailed back, they were to mail me a label for it. When a label didn't arrive after several weeks I called them and was able to get a mailing number that I could use with Canada post, which I didn't mail immediately. The first thing I hear about it is that they have sent it to a collection agency and are threatening to file it on my credit rating. I have sent the equipment back but we'll see what new games they will play. Will they acknowledge that it arrived? Will they claim the equipment doesn't work? Time will tell. Fortunately I have the Canada post tracking number. read more