Shaw's Internet does not work. It comes and it goes. Not reliable what so ever. When it does work it is slow. Shit internet. DO NOT USE SHAW INTERNET. read more

Customer service plain and simple. After waiting for hours on hold or chat they are no help

Just the WORST. there are 3 different apps, none of which are effective. Updating passwords is painful and apparently ineffective and NO ONE is available to answer a call. I'm now over 55 minutes on hold, told repeatedly to go on line which I'm locked out of or to the chat. Just moved from Telus internet is far slower, tv packages are brutal (I know I should just drop cable, but I'm old) I would highly recommend NOT going with this company. They really can't seem to get any part of their product or services to work consistently read more

This service interferes with your cable TV service all the time by putting ads up. When you phone them they say they don't do that but the ads specifically target things that are on their network and say "on shaw". You have to go reset your TV all the time. The ad will just stay there forever if you don't. The service is unreliable the Wi-Fi does not work at the speed that it states an entire page of pictures of running shoes on the website did not come up for a long time. On top of that they keep phoning you with some recording about your bill even when it's paid and immediately after you pay your bill it happens again the next week. Just annoying !!! read more

*** poor equipment May 16, 2025 I was a Shaw customer for years, purchased my own Gateway equipment from them so I didn't have to pay rent. Worked flawlessly for over 10 years, maybe had 1 service event necessary. Video quality was great, no service interruptions, customer service was responsive. Then Rogers took over. Forced me to "upgrade" my equipment because the old stuff was "obsolete". Well let me tell you, the replacement Ignite system is utter garbage. Poor quality, constant loss of audio and video. Programs were completely unwatchable. Constant "Sorry, something went wrong" messages where video feed was just gone. Service was also horrible. Wait on the phone for 1/2 to 2 hours for them to tell you to cycle the power on the router. They also promised me that my bill would remain unchanged after the "upgrade", then promptly hiked it by $25 a month. Well, I'm done. Cancelled my account and shipped back their crap equipment yesterday. I will henceforth get my TV from streaming sources, !!!DON'T GET ROGERS CABLE!!! User's recommendation: Stay as far away from these scammers (ROGERS) as you can!! read more

absolutely horrible company, do not go with them, prices are insane and horrible customer service, also when your contract is done and you want to leave them they will hit you with hundreds of dollars in charges, they have been investigated and called out so many times idk how there still in business read more

Customer service is the worst in the industry , expect 90 min wait times consistently , went back with Telus after 4 days and took two days just to cancel with threats of large payments being due for the remainder of months still on the contract. Remember you have 15 days to change your mind according to the CRTC and that's federal law , dont be bullied into high pressure services ...you have a choice read more

I have been a loyal Shaw cable and Internet subscriber for over 20 years. Recently had to change the packages...this experience alone of getting someone on the phone is an exercise in futility. Then after I gave up our Shaw cable boxes...zero complaints it has gotten so much worse. Can't watch anything or be on a device without pausing and delays, followed by no service at all. Then an hour and a half on hold for them to tell me we need a technician... again (they were here five days ago). I have resisted Telus because I dislike their guide for the cable. That will be fine to get used to. I will not renew this service again. Rogers is terrible! Run away from these hucksters if you can. read more

You will feel like an idiot and constantly cheated by your service provider. This is something you need to know before signing up. A few explanations: Their main source of income is not providing quality services but charging hidden fees, penalties, and unexpected rate increases. It all started at the very beginning. The contract was completed over the phone - the only option they provided. The operator made a mistake with my email address, so the first invoices were sent to the wrong email. As a result, the next bill included penalties for "missed payments." A similar situation happened again. Due to my credit card being renewed (which was linked to auto-pay), they couldn't process the payment. Instead of notifying me, the next bill arrived with additional penalty fees. Yes, mistakes happen, but why was there no warning about payment issues? As for the internet quality--let's not even go there. The only fix that seems to work is constantly rebooting the router. Customer support is useless. Whether it's technical issues or billing concerns, the only thing they do is ask ridiculous questions like, "What color is the power indicator? Is it blinking? How many devices are connected?" And when it comes to financial matters, the operator just "deeply sympathizes." This review is for those considering their services. Those already subscribed have likely just given up. We're switching providers--no question about it. This has gone beyond any reasonable excuse. You haven't just lost an internet customer; you've lost two mobile users and two credit card holders. That's a total of five accounts gone. Rogers, Shaw, and Fido--think about it. Then again, this seems to be your business model. read more

Recently, our service was renewed with so-called shaw's fibre 1.5 GB. We've been a shaw customer for over a decade plus now. However, my mother was initially not aware of the shaw's salesman trying to upgrade the service with a contract renewal, despite being happy with our service and the billing amount on a monthly basis. The person over the recorded phone line kept telling her to get the upgrade and she knows the benefit of an upgraded internet with fibre wiring. Next we got the new router that is meant to be a faster technological "advance + capable" of acquiring higher fibre without the wire from fibre hub *facepalm* I died a little inside hearing all the lies about everything but, focus on the speed or so-called fibre 1.5 GB speed. My question is how is that possible without having proper infrastructure upgrades involved?  That was the first red flag which doesn't make any sense to me? Does it for you? On to the third lie or un-ethical sales tactic used over the phone to convince the naive mother of mine is that the speed will be higher. Another lie is that the router heated up within the first 15 minutes of activation. So, I'm thinking 'this technological innovation' is lagging capability to say the least. The speed was below what it used to be very low in fact. I'm going to attach the 2 speed test 800 mbps on slower internet prior to the so-called fibre upgrade. (Please see the two images). Faster one being on the older router technology.  Next, the contract gets renewed, with a payment that is not agreeable with us compared to the older rate on month-to-month. We spend 5-7 hours with various representatives to get our internet connected. Since, new router was heating up they weren't transparent about telling us to reactivate the older one that was working due to the legal liability factors. So, the rude unconcerned retention department representative 'showed' actable concern of not having internet for the next 10-12 days until the next service provider set-up with actual fibre ability to upgrade not just by random router delivery.  NEXT, is the worst part. She showed fake concern and canceled our home's internet and we had to call again but they would not accept that the new router is offline and we have to use the older one which was already installed.  NEXT - worst thing about SHAW's deceptive nature; they gave us the internet essential but, I had to figure out that the older router is the only functioning one. They could be upfront about this as well but that would just make them look bad (no hope for this company).  The worst is yet to come! Trust me these guys have lost all the respect and credibility we're never going back duh! (turning away from being a loyal customer for decades).  Cutting the story details short:  Bill credits agreed upon the initial conversation was for -250 credits & and, a cash back. Upon increasing the date of cancellation by their initial mistake, sales tactics or trapping in to the falsely advertised fibre "router" are coming down to only $95 as cash back.  Lessons to learn: be careful of sales people, all do not have your best interest and shop around because that is your right as a customer in the information era. Definitely going to seek legal advice on this b/c it's all too ridiculous.  SPEED DROPPED FROM 800 MBPS from older router to Barely at 300 MBPS with the new system. read more

Shaw Communications - BEFORE THE NIGHTMARE! UPGRADE TO FIBRE 1.5 GB - Television Service Providers Near Me - Calgary, Alberta

See all

Shaw your internet is bad I had you for a year and a few months now and it's still bad. I can't even play a Roblox game with without any high ping. I can't do a share screen with my friends on PlayStation after the 2-year free pan is up with you guys. I'm not paying for your services no more. I'm switching over to Telus. Overall you have bad internet read more

Worst service ever. I was told our offer ends in December, we had to decide to switch to a different provider since Shaw wifi speed was horrible and not matching its price. Over the phone lady said the date contract ends so we tried to cancel out our account on that date and switch. Suddenly, when account canceled, we got CANCELATION FEES THAT WERE NOT MENTIONED!!!! In chat it was 180$ + TAX but the email states OVER 400$!!!!!! read more

Shaw Communications - Price in chat - Television Service Providers Near Me - Calgary, Alberta

See all

Subject: Absolutely Horrible Customer Service - Unprofessional, Rude, and Unhelpful! I am absolutely livid with Shaw Internet and their dreadful customer service. My experience was beyond frustrating, and I wouldn't wish it on anyone. Let me break down the nightmare I had to go through with agents Gauri and Patricia (ID: wzc9), who were both rude, unhelpful, and completely unprofessional. Here's the story: I'm currently in a 2-year contract for 1.5Gbps speed internet at $55/month, which is set to end next year in May. After 10 months of my contract, I received a call from Agent Dylan, who offered me a renewal plan for the same speed at $95/month for another 2 years. I was polite and understood that sales calls can be tough, so I agreed to this offer after confirming all the details. The agent told me I could cancel my plan free of charge before my new contract starts next May. However, instead of starting the new plan at the end of my current contract (as we discussed), they switched me to this new plan immediately. I triple-checked everything during the call and never received a confirmation email, which was already a huge red flag. Fast forward to when I called customer service to fix this mistake, and that's when the real nightmare began. When I finally spoke to Gauri, she was completely unhelpful. She kept putting me on hold for over 1 hour, not once, but twice. Not only did she refuse to acknowledge the mistake, but she also tried to blame me for the situation and told me I would have to pay a $380 cancellation fee if I wanted to cancel the plan. This was after they made the error! Then, to make matters worse, I was transferred to Patricia, the manager, who was equally unhelpful and rude. She kept repeating company policies like a robot, refused to let me explain my side, and wouldn't even allow me to listen to the phone recording that would have proven my case. When I asked for a resolution, she rudely hung up on me without warning. The manager even suggested that I go do a lawsuit and send a court order for the phone recording, claiming there was nothing she could do. She said her decision was final and that my contract could not be changed. The way how she talked and treated me really make me wanna sue her and ask for the prove of the phone call from court. At this point, I was still trying to talk to Patricia, and I had not used any inappropriate language. But she just hung up on me because she thinks she is just repeating her final decision! The sheer lack of professionalism from this manager was staggering. I called again, got a new agent, and within 25 minutes, the issue was resolved. This new agent apologized for the inconvenience, gave me the credit I was owed for the overcharge, and switched me back to my original plan. It was that simple. Why couldn't Gauri and Patricia handle it the same way? These two agents, Gauri and Patricia, were absolutely awful to deal with. They tried to stall, waste my time, and make me jump through hoops. They used their position to make the situation worse instead of trying to help resolve it. If not for the third agent, this would have been a complete disaster. Shaw, please train your staff to be more helpful, professional, and respectful. Gauri and Patricia were a disgrace to your company, and I sincerely hope no one else has to endure such a frustrating experience. read more

hang up on me when I was getting my documents. very rude after I've been waiting for 1 hours to speak with the rep.

I pay for full 1.5gb. internet and tv drop service all the time.. You cant talk to a supervisor. the tech team just tells you to call the service line. As soon as my contract is up im changing providers. They dont back their service guarantee!! TERRIBLE CUSTOMER SERVICE. Dear Shaw. Its not me ITS YOU!! read more

Disgusting customer service and unreliable network. Signed up for new services and I have been waiting over a year now for them to come and bury the cable in my front yard. Becuase they still have not, I now have a bylaw fine from the city because the cable keeps blowing into our neighbours yard, causing a tripping hazzard for them going into their vehicles. Had a scheduled service appointment and NO SHOW NO CALL. I called to ask what happened as I had mtaken 3 hours off work to wait around....and after almost 43 minutes i finally got an agent who said oh technician note states he couldnt make it......umm well thanks for letting me know. Now that i am cancelling they want me to pay a 30 per month fee to cancel. and refuse to subtract the $223 bylaw fine. brutal service all around! read more

I had internet services that recently concluded with Shaw. When i closed my account I was advised that there would be a balance payable for partial services used. I did receive the bill and my expectation was that the payment would have been deducted as per the normal process, charging my credit card on file, which is what the company would do when my bill was due. Fast forward 6 months later, I'm receiving a call from Collections Bureau that my file is with them, sent over by Shaw for owing $45, and I'm thinking that this must have been a gross mistake, until a Shaw agent confirmed it. I am so disgusted, disappointed, sick, I'm lost for words how to describe this company, a company that I've dealt with in good faith, never owed a payment or has been late with a payment. That you could not have had the decency to call me and advise that I'm owing you money but yet you could send my account to a collections agency with no prior warning or notice. For $45, you would want to tarnish my credit record, when a phone call would have cost you less!!! I will never ever do business with this company ever again, either Shaw or Rogers. Neither will my circle or followers. If this is how you treat your customers or people on a whole. That is a slap in the face of customers and this truly reflects the narrative that Canadians have for your company and the services you offer. Absolutely ridiculous!! read more

Atrocious customer service with every interaction. Worst company I have ever dealt with. Will never EVER use their service again. The internet was also always spotty and I paid for the "fastest" internet and notice no difference. Currently at 38min on hold for their customer service. read more

17 consecutive year customer. cancelled cable for the first time but stayed as an internet customer. Got a bill for 1198.40$ .returned 6 cable boxes in original packaging to a canada post depot as requested. They wouldn't accept it, called the 1888 number and was told to go back to the address I gave them. They spoke to a worker and supervisor, couldn't accept. Went to a 3rd stop, 2nd location. Was told they couldn't not accept 6 parcels. They don't sell a box big enough and couldn't take the boxes individually, called again. 4 times on hold and the guy finally told me to go ask for a box at a grocery store and drive around and find one. ‍. they Would not accept boxes at a Shaw office. Absolutely horrendous way to treat a long time customer who's spent 2000$ a year for 17 years. Run around after run around. and no clear communication from the beginning read more

VERY shady practices at renewal time. Their service is decent, expecially in areas without Fibre, but seriously misleading and shady at renewal time aveat emptor! read more

Horrible company, stupid extra charges, when they can't provide the service promised. Rude ignorant people on the phone. Now they keep sending me emails and texts wanting me to come back when they treated me so badly when I was with them!! Hell will freeze over first!!! read more

no stars, they need negative stars for their rating. While out of the province, shaw tacked on extra charges, can't find my payments & gave me the run around 3 times while trying to get it straightened out. Absolutely refused to do anything without all and I do mean ALL of my banking info, even though TD is doing that. No way no how will they work with me unless I pay everything they're charging me including the extra bs. terrible customer service Yelp INSISTED I had to give them a star. add negative stars to make it an honest review so we can actually post when they really stink read more

20+ year customer. Completely enshittified since the Roger's acquisition. Just spent 2.5 hours (!) in chat with support for a simple change of the primary Shaw ID on the account. read more

- Purchased phone Sept 17 - tried to return Sept 19 6pm Told, we cannot take this back - its not like new, its scratched. here are pictures of the phone I tried to return. Come back tomorrow and talk to the manager. so to start - well that's time out of my day, how does this get escalated - let me tell you, it doesn't. - phone support wont help - other stores wont help - store will gang up on you I called back after I left and cooled down, to find out if there will be a manager on the weekend. Im not sure who I spoke to, but he went to check. When he cam back, he said, "our assistance manager is here on the weekend, but she cant help you. I was told by my co-workers we cannot take back your phone" in a snotty tone - why even tell me someone is there that cant help me.. seriously. This is bad customer service. power tripping, and rude. To which i replied "so everyone is telling me to screw off, im getting really ticked off nobody is even trying to help me" to which re replies. "im going to need you to watch your language sir" tell me what language I need to watch. please, those are not swear words. look - I'm upset, i have a 1500 phone that this location is **as a group**, refusing to help me. no escalation, no looking to see what can be done. just, no, its your problem. so not not only am I being refused service - or a course of action that i can take - i am being treated like some jerk off the street. RUDE, ARROGANT, CONDESENDING, UNHELPFULL please - look at the pictures of the phone yourself, an hour after i left the store. tell me what's wrong with it. PS - attached the definition of like new, PPS - Go to chinook location, they are much nicer, and don't treat their customers like they owe them something. read more

It is very sad that there is no competition because for the last week I have lost signal, channels cut out and chatting with the tech dept every night for 5 nights in a row make me want to pull my hair out. The service is terrible. The cost is WAY too expensive. Tech support by chatting online is super confusing and even being through the drill ie option buttons, press 147, refresh etc etc. Each time a new agent would query me on the same mundane routines. They offered no credit to speak of towards my bill and after over 4 hrs of trouble shooting on the computer not to mention the 20 hours of recorded tv which I can never get back. If I can find a different provider I would change in a heart beat. It is sad because when I lived in Los Angeles during the 90's the technology was more advanced. I hate how big business is not caring about anything but profit. If you can avoid this company at all costs. read more

Shaw Direct is a terrible service. My mother pays over $112/month. We were just watching the morning news and the service suddenly quit. They can't employ people who will come and repair anything and don't seem t care if their service works or not. I used to have this service too but cancelled and now use streaming services and get much better quality service. No one should keep this service if they are able to understand the technology for the streaming service. It's chea like half price and way more reliable. Shaw Direct SUCKS read more

Terrible. Unreliable internet connection. Impossible to reach a customer service agent.

Shaw is the worst of the worst. Have had issues with Shaw from the get-go. Finally had enough. Contacted them and wanted to cancel the contract as they breached the service. Constantly the internet, home phone and tv service has been down. This week alone 4 days in a row. Talked to one person in tech who transferred me to customer service who transferred me back to tech who transferred me back to customer service. Told them each time I want to cancel, only to be told that we cannot as we still have another year or pay $240 to cancel plus $183.75 Absolutely zero customer service! Sending a letter to Shaw and to the BBB. I spent an hour and a half with Shaw today with no resolve and still no service to our home. read more

Terrible customer service. My mom passed away, and she had direct billing with Shaw. I offered a death certificate, and told Shaw when my mom had passed. They offered a $10 credit, as a month had already lapsed. My mom passed away on the 7th of the month. Guess the Shaw Family didn't get rich by showing compassion! read more

Shaw added 1500 dollars to my bill. when I phoned (2 hours on hold !) They said they "forgot " to add something to my monthly bill from 2 1/2 years ago , onward. !! Said they would "cancel" bill if i agreed to sign on to a 2 year plan! I refused and tried to cancel all services ( not locked in) they refused and now want additional 200 dollars. Complete scam!! people should go to prison over this !! Don't ever have anything to do with Shaw ! They should be legislated out of business ! read more

absolutely garbage, times are tough, I asked them to help lower the cost of my monthly bil, the rep was able to take 10$ off when they removed my landline off that was for the senior in the house to use, after a few months and starting to fall behind I told them them I'll either need to cancel my service or go somewhere else I got hung up on and finally when they cut my service and said there was no way to get it back, I unplugged the unit only for them to turn the services back on on the 5th of the month and continue to raise the bill. I tried to dispute but they sent me to collections in a week so I couldnt do anything.....600 unaffordable bill to a 1550$ for nothing read more

Day one of logging a bad review for each day I have my 1gig business internet not performing remotely close to being called passable or acceptable. I have requested the building to be serviced as most tenants are experiencing the same thing. This is apparently an unreasonable request and is not being taken seriously as they just want to give me another modem to try even though we have had multiple modems and it's still the same thing. The issues include: watching streaming services at 480p, internet disconnecting, resetting the modem multiple times per week, constant buffering, drastically low upload and download speeds in between 6-10pm. read more

I will never use this company again. When my aunt had a stroke and couldnt live at home anymore I called to cancel her Shaw home phone, TV and internet and they charged a $420 cancellation fee because she was on a "two year value plan" and there were "no exceptions when it came to waiving those charges. I have used other providers and been on promotions and NEVER had to pay a cancellation fee if i decided to disconnect early (aside from cellular plans). I will never use Shaw because of this and I will encourage my family and friends who are still on Shaw to strongly consider switching to a competitor. read more

October 10th, 2023 Re: Shaw Satellite Last August 2022 we called Shaw and asked about having our motorhome hooked up with satellite as we were going across Canada and down into the USA and back in the spring to Canada. Not once were we told that the satellite system would not work in the USA. Every time we progresssed across the provinces we had trouble getting the satellite to work. We would call and get girls in Belize and many far off locations regularly. I think the system worked in 3 locations across Canada. In the USA we called all the time to get our system working and told them our location and not ONE person said ...it will not work in the USA. Meanwhile throughout the months we paid our $80.00 a month upon receipt of the bill that was emailed to us. We get back into Canada we tried to get the satellite to work again. That was the time we were told it would NOT work in the USA. We called and called and talked to every department to get our system up and running and it would not work. We even changed our address to an RV park in Osoyoos BC so that we could get a technician to come out and look. It took him 5 seconds to tell us that we needed a software update that would cost $500.00. Meanwhile we are still paying our $80.00 a month for a system that did not work every month when we got our email bill. We contacted Shaw May 29th and asked what was the point of this service as we were not paying $500.00 for an update on their end that still was not benefiting us. I would class this as a "cancel our service" We had already paid $720.00 for perhaps 4 hours of TV. I had written a letter to the BBB and also contacted Shaw as I feel they provide a terrible service. We paid a bill for $159.00 that we assumed was our final bill. Have not seen an email bill from them since. Now we are into October 2023 and we get a call saying that we owed over $300.00 for a service that we cancelled back in May as even the technician told us ...it would never work on our unit. Shaw of course says they never got a call. We have never seen a bill after the $159.00. This is new to us. I would and will advise anyone in my sphere of influence to never deal with Shaw. I have never had the kind of problems that Shaw has inflicted on us. They are still demanding, they so kindly cut our bill in half, and we owe over $100.00. So do not ever deal with SHAW!!!! Or Rogers or whoever they are now. Ray and Rosemary read more

I have been with Shaw for 10 years. Their service was great. Once switched to Rogers, service became terrible. I had to renew my 2 year Internet contract. I spent nearly three hours with several Technical Support people. No one was able to get new modem get up and running. They do not know basics and just spent time on the call doing nothing. Finally I had to return my Gen-3 router and switch back to Gen-2 connection. Be careful of you upgrade from Gen-2 to Gen-3....! read more

The single worst isP I have ever had. Impossible to get a working, consistent connecting without it dropping randomly for 5-30 minutes almost every day. I just spent 6 weeks in a developing country, and somehow the internet service there was better than here in Calgary with Shaw! I have had over a dozen service calls and they still can't fix the problem, likely because they outsource their technicians to companies that are either outdated, incompetent, or simply don't care about fixing the problem. I would rather shit in my hands and clap than ever use Shaw again! read more

A corporate scam, nothing but commercials and pay for extras despite the ridiculous monthly bill . Kust a scam from the get go. Shaw should be ashamed of the way they're ripping people off. read more

Always have problems with them constantly calling to fix them, they work for a bit then stop working again, got a new box same problem honestly ain't worth the money just get telus, I will indeed be switching soon as they always seem to have some problem. read more

I was a loyal customer for about 20+years. Telus came to my door, and offered me an offer I couldn't refuse. I decided to try them out. I had no issues. A year and a half later. Shaw came to my door and offered an offer I couldn't refuse. I re-signed. It's been a nightmare ever since. On a regular basis, it freezes, so that means every time, or anything that's recorded while freezing it freezes recordings as well. I have restarted over the last year, year and a half, probably on a twice weekly basis. I have had several phone calls to Shaw, that we all know isn't a quick call. I have had two house calls, and have replaced some equipment. I could go on more but, my multiple calls have resulted in, a sorry, but no compensation for any of the lost time, or missed shows. I'm sorry this is a fail at all levels. At this point, I don't have any other choice than to say goodbye to Shaw. read more

A account of mine had apparently gone into collections. I was not once notified by shaw or the collection agency. By the time I found out a few years had passed. Upon learning about it I tried to contact the collection office several times and they seemed to not be a thing. I paid shaw directly and when I requested the letter stating all debts had been paid in full which under the Alberta Consumer Protection Act very clearly states they're to do. I got the run around for hours and hours and received nothing. I've now reported them to the province as well as the BBB and CRA as I require proof of payment and the payment would have shown paid taxes. They're a all around shit company, and when they get the chance to screw you. They will read more