Shaw Direct has a non responsive tech support. On Super bowl Sunday, I could not get through to support. No telephone access and no chat response in a period of over 2 hours. Shaw has cut much of the sports coverage that we signed up for - about 80% of the curling. Occasionally the Blue Curve app will work, but very often I get the screen that tells me I have travelled too far or that there may be a local blackout and I should turn on my TV. read more

Shaw has horrible covid support. I'm in a fly in remote community that is under restrictions due to remoteness and covid. My equipment is in a rental I have in another community a 1 hr flight and 3 hr drive away. I tried to suspend my account for months because I wasn't getting to my house. I have been there once since March. I talked to them several times over Mar to July. The last time I cancelled my subscription and I got the last month written off because I hadn't paid it yet and they admitted I had been trying to suspend the account due to covid. This was July. I won't get out to the house until October to return the equipment. But they've sent it to collections. If they had cooperated and let me suspend I would have still been a customer. read more

I'm only posting one star because you can't go into a negative rating. As I read many of the reviews, I could only think, maybe Shaw would do well to listen to their customers, especially when the most common complaint is customer service. I believe we're all tired of the apologies, whether live or on their recording of experiencing 'higher than normal call volume.' We're tired of waiting for a 'live' voice to answer the phone or a chat tech to finally log on and give their full attention rather than multi-tasking with six other customers at the same time. Shaw is a very profitable company and maybe the CRTC should get off their ass and force communications to provide proper services at descent prices. Hire more staff, full time employees and maybe you might get some positive reviews. To any potiential customer reading this review, save yourself a whole lot of frustration and don't spend your hard earned money on cable. read more

Channels freeze constantly. Wont switch channels on a regular basis. Records some shows properly but alot are fuzzy and jumpy. Getting anything fixed is next to impossible. The had 2years to fix all problems but have yet to do anything. It's not just me ...both of my neighbor have Shaw with exact same issues and have been dealing with for longer than us. Shaw blames area...were on top of a hill not in valley. If they increase the signal same as when they have workers in to fix then everything is fine. Money saving way for Shaw..boost signal..send worker..signal fixed...lower signal to save energy and money. If I could rate a 0 I would. STAY AWAY FROM SHAW even satelite would be better. Worst service ever. read more

One of the worst customers services I've experienced and received from Shaw communications. I booked the internet and tv services over a month ago, and they don't show up they don't call or show up on the day of the appointment I was left waiting for 4 hours. I call the them up and ask them how come no one showed up their response was "we were busy" I asked them its urgent as I need to work from home and the agent says we need to rebook the call. I'm was so frustrated with the whole situation and its disappointing. They also charged me for the first month without getting the services. read more

Worst customer service I experienced in my life. Zero tolerance to people's life situations. I had a contract with them for internet in Calgary, then I lost my job and got offered another in the location where they don't provide service, instead of understanding my situation and helping, they charged me $330 cancellation fees, because THEY CANNOT PROVIDE SERVICE in my current location. Here are REAL THIEFS!!! Don't ever use their service!!! By the way, Shaw is sharing your line with the whole neighborhood, so you never really get what you pay for. I hope your reputation worth the 300 dollars. read more

If you sign up with shaw, be prepared for a million calls from their promo team

I switched from telus to shaw, and the amount of money I have to pay for good service, shaw always cut out on internet and TV. Its always so shoty. Not a good choice read more

Brutal. Don't choose them. Been with them forever and never have consistent service. Stay away.

Worst ever experience of my life with a internet service provider. Overcharged me and won't refund the money. I call to ask if I have outstanding balance 3 times and they say I owe nothing. suddenly I have a collections agent after me asking for money. absolutely the worst most disorganized place. Skeezy people, so horrible. read more

Absolutely horrible!! After waiting over 2 hours each time to get a hold of anyone in support, I changed my account to another service provider that gave me more channels and $55/month savings. I called and asked if they could match it before switching and how much I would be charged for disconnecting. The woman had told me since she couldn't match it and I've only been a customer for 2 months, she will reverse those charges. A year and a half later, I'm getting calls from a credit agency telling me I owe Shaw over $300. The amount doesn't make sense and I have tried to speak to a supervisor over this! read more

Shaw used to be good. Now they are complete garbage. Even their customer relations is abhorent, and the audacity in their voice when they talk to you. I graduated from SAIT in ITSD and I know for a fact that the items they wanted us to return are obsolete. They are charging us $150 for unreturned items, and they overcomplicated the return process to my mom, who is a senior citizen. After being a loyal customer for over well over 20 years. They've made so much money off of us that they could have easily written off these items as they aren't even worth the silicone, metal, and plastic that they are made with. $150? you couldn't even give these away for free on Kijiji. They should be paying us $150 for doing their job for them. Not only one customer representative was being rude and condescending, but two of them in a row. I'm actually glad to see that they are getting nothing but 1 star reviews here on yelp. I hope they go bankrupt. Terrible company, just as bad as Rogers (who we have also boycotted for fraudulantly charging me over $600). These companies are predatory. I guess this is what you get when our telecomunications are run by an oligopoly. read more

I got a text from Shaw,saying I was the lucky one with the chance to win a galaxy 9 phone all I had to do was a survey,I did the survey,was congratulated,got my bank card information for the 1 dollar fee,and then it jumped to a stopid sports thing that said I had a chance to win.so I went back to the shaw one gave my bank info.again and this time they said my card was declined .what a fraud.i know there's a lot of these shoddy companies out there,but I would think shaw would be better then that. read more

Horrible. Both cable and internet are the worst. Customer service is no help. They are always sorry, but fix. Nothing. You pay a lot of money for the worst service and plans. Stick with telus!!!!!! read more

Zero service even with full bars and wifi. call 611 tech and on the phone an hour make you do bunch stuff to your phone. Went to Apple, phone good. Sent me to get new SIM card. called 611 back, one hour fiddling. Same garble and dropped calls and cant receive calls. Said working on towers in your area. DO NOT SWITCH TO SHAW. Also own Freedom Mobile. read more

Been having internet drops for 3 weeks and they still havent fixed it. Just keep giving me the run around saying theyll contact me when its fixed (yea right, i had to call them to tell them the tech hadnt showed up on time) bout ready to switch to telus read more

Internet QoS & speed not only "have" sucked but are getting worse. We had 4 down days in December of last year three of which were over the xmas / new years holidays!! Kids couldn't play their games or stream anything, which over the holidays is a nightmare. During this time we also had approx. 1.5 days without our digital cable signal. It would get blocky and pixelate then just show the dead signal screen. When we called cust ser. there was a recorded message saying some communities far from ours were experiencing disruption. We left a callback number three different times and received no call. Now. Since the new promotion "double internet speed" for the highest plan, our internet speed is now half what it was. Clearly the bandwidth is throttled for the peasants who don't want/need/afford the highest tier. I haven't bothered calling about this since I have experienced horrible cust support on more than a few occasions. The one described above but also these little diddys.... - Decided to use the chat support. Clearly you talk to an off-shore agent who only can respond to scripted issues. Also they are jumping between chats because you send your message and have to wait 30+ seconds for a reply to what you sent. They are not able to help beyond giving you scripted replies. Waste of time. - The callback feature sounded great. However we had another issue a while ago and I left my number. I got a callback close to 2hrs later that prompts you to hit a digit to connect, fine, problem is it doesn't recognize me pressing the digit on my iPhone 8? Tried once more thinking it was a glitch. Nope, exact same issue. - The only good call I had with them was when our contract was up and we had a scheduled disconnect via Telus. They called us shortly after to give us a discount to stay. Was great since we save some cash however now our service SUCKS. HULU, PLEASE COME TO CANADA...screw Shaw, Telus, Bell, and all the rest of these rotten mo-fos. read more

This is the worst internet possible. If you have options, never go with shaw. They do not provide the internet they are claiming to provide. I am paying for 'Internet 600' and only get about 70 Mbps download speed. This is horrible. If i had another option I would drop Shaw instantly. read more

Shaw Communications - Television Service Providers Near Me - Calgary, Alberta

Squared away my final bill, and sent them all there equipment back. Now I've been sent to collections 2 days before paying off the bill waiting for there equipment to receive. (Covid 19 all shaw retails closed) Not only did my service get really bad reception and failed me for 3 months. Now my credit score took a hit on top of this. I paid it in full. And they said I had 25 refund comming. Now on top of it all I dont get my refund sent to me in cheque because shaw sent my account to collections very shortly after disconnect. Think carefully choose TELUS I swear its just a tiny bit better. But better then shaw for sure. I was with shaw for 20 years... there is no loyalty and they still crap on you even after your no longer your customer. Furious with shaw and never will go back or reccomend them. Crooks! Shaw stole from me in the end. My money and hit my credit score. Just terrible I'm hoping this at least helps 1 person not get conned into there static service. Cancelled may 5. Cant believe june 15 and still receiving letters in the mail. Its paid june 1st. Less then month after I disconnected. Get it together SHAW team. Jeeeeez read more

The absolute worst service we have ever gotten. Wifi is so bad that even the simplest tasks take 3 times as long becuase the wifi is so horrible. If you ever get a deal with them I would highly suggest not taking it because after your under contract they will do the absolute least amount of work possible and throttle your internet connection to the point where you have to use data to even go on a website read more

One of my biggest regrets: switching to Shaw. The phone call I had today on June 11th, 2020, with J at about 5:30 PM, affirmed this. When I switched to Shaw, and the problems came as tsunamis. I have been paying for 300mbps internet for a year now, but my devices are RUNNING AT LESS THAN 1/6 OF WHAT I PAY. My work laptop was running at 45MBPS! And my other one was at 19MBPS!! I have called multiple times throughout the year, and I keep getting excuses like my devices (one of which was $1500) was the problem. After RUNNING IN CIRCLES, a technician finally came to my house today and gave me a new modem. During my last phone call, I was offered compensation for not getting what I purchased for the last months. I called J today, and he was accusing my family of this unsolved problem!? He asked us why we didn't call earlier and why we didn't annoy the call centre more to get results. I was accused of being the reason why my WIFI was in its imperfect state. For compensation, I received $20 for one year of sub-par service. One. Year. My family did not feel the impact of our slow internet until the quarantine because we are busy outside of the house. I work two jobs and come home at 10:00 PM to leave at 5:00 AM, so I don't have time to take 2 hours of my day to troubleshoot my wifi with the Shaw help desk. My children complain about the wifi, and we often buy phone data to use. My children prefer to study with the CALGARY PUBLIC LIBRARY'S WIFI OVER SHAW'S. I feel humiliated, exhausted, and disappointed. It truly dampened this time I had with my family during the quarantine and in my new house. If Shaw does not treat me with respect and offer proper compensation for my situation, I am more than happy to switch to Telus. read more

Shaw has the worst wait times and cable and internet in lamont are out every three days.

I am very disappointed with Shaws customer service. I have been a loyal Shaw Internet customer for over 10 years. Recently I got displaced due to Covid 19 effects and had to move to a new residence. Instead of supporting me and even raising the price for the new contract within a reasonable price range, they rewarded me with a huge price hike. Perhaps, Shaw needs to spend more time actually supporting people in the community instead of spending all their money on false advertisements. What community are they exactly supporting, especially during these difficult times? Telus all the way because they showed me more kindness, Stay healthy and safe everyone, Elizabeth Gulistani, Registered Nurse read more

WORST COMPANY EVER! I signed up for Fibre+ Gig and when I first got the service it was amazing, I mean super fast (like 750mbps DL speed). Now, 9 months later I'm down to 39.98. after soooo many attempts to get through to find out why and no luck I've finally concluded they only gave me fast service until the point that I couldn't back out of the contract.This internet service, like their cell service, sucks shit. I will never go with Shaw again. Buyer beware. read more

First of all, I see from all the other reviews that the consensus is the same. Shaw is horrible! They dominate so there is they don't care. Customer service is horrendous, and to have to deal with anything they transfer you to another department! I will say though, when the technicians come, they are always really nice. They understand why people are frustrated. There was a huge power outage in my area due to tampering. The technician was due to retire, and had enough with Shawn himself. He was not surprised, And in a roundabout ways said he suspected a disgruntled employee did this. It is unfortunate that all the providers are the same, and because the Canadian government does not allow any other competition and, this is what we have. I hate this company and their service. If I could've given a rating of zero, I certainly would have. read more

Been with Shaw for a dozen years and today I tried to reduce my payments in these trying times I notice on their website an offer for internet and tv at half the rate I currently pay. I call to redeem and they say oh no that's for new customers only Too bad if you've been paying too much for 12 years Go to Telus folks I am going to They have all you can eat tv and internet for 85 bucks a month and they will give you a 150 bill credit These times are where you should nurture your existing customers. read more

Terrible service cuts out all the time. Customer service is rude and can barely speak English.

I've been a shaw customer for a number of years and I can't even tell you why. Terrible customer service and connection. The shaw cable box is incredibly slow and cuts out all the time, same goes for the home wifi. I tried to get someone from shaw to come in to fix the terrible internet connection and they no-showed for the appointment. After waiting on hold for almost 45 minutes I was able to reschedule my appointment. Moral of story don't get shaw for anything. I am currently looking to switch, most likely to Telus. read more

Only thing they have going for them is their band width is there highest in the area. If you have an alternative use it or expect to wait weeks to see a tech because there hardware broke again. Don't expect a discount just because they aren't providing you a service either. They also have issues with billing frequently so expect to be in contact with them often. DO NOT SIGN ON WITH THEM IF CONSISTENT SERVICE IS IMPORTANT TO YOU. THEY DON'T CARE. read more

I have been with Shaw for 5 or 6 years now and the service is HORRIBLE. I've had issues with internet since September 2021 and has a technician come out do his thing and am still having issues. I have requested for a new box which they have denied because apparently they cannot afford one. I had customer support hang up on me, and they just keep repeating the same things over and over and over again. Scheduled for another technician to come out and do the same thing they did in October and then I'll be calling again I'm sure. read more

There are few things in this world I hate but I have to say Shaw Cable is one of those things. If you have ANY other options for cable internet service make your escape. The problem: In my household there were two separate wifi networks. One that was mine; the other belonged to my housemate. Two separate accounts. The housemate moved out today and took their cable amplifier at Shaw's insistence. As my service was initiated a few weeks after the housemate's service, the Shaw tech showed up, installed my service but used the housemate's amplifier. Why did they do it? They were able to get two paid accounts with only one amplifier. Now I have no internet for a week because the tech has to come out to bring me another amplifier that I should have had in the first place. I offered to do some legwork and go pick it up from Shaw's main depot in Nanaimo but of course this wasn't an option. Really lousy service as usual Shaw. read more

Pro's: -Very nice staff -Reliable service (Internet and TV) -Shaw go wifi Cons: -EXPENSIVE. This is the most important point. Even if you want the most basic level of service ($55/month for internet) -Price goes up a few $'s per service every year without proper warning. -Bill errors frequently. -Services can't be cancelled over the phone until equipment is returned, which you have to drop off yourself (scammy). -No love for customer loyalty (I've been a Internet customer since ~1996), discounts go to new customers only. Internet: I switched my Internet to Juce Internet (www.juce.ca) as they charge ~$33 for what Shaw (and Telus) charge $55 for. It is also unlimited. Cable: I kept Cable TV only because Telus doesn't offer it in my building. Phone: Shaw phone sat unused for 6 months, but had to pay for it the entire time, because I kept forgetting to return their silly box (even though I called to have the service disconnected). read more

If I could give Shaw negative 5 million stars I would. WORST CABLE SERVICE EVER!! I don't know where to begin. I've been a customer for years, not sure why I stayed this long. Always having to call about something. Channels going out, sound off, frozen pictures, tv shows ending before they are supposed to, Shaw cuts off channels without telling me. If you need help and try to call, you end up waiting for at least 1/2 hour to talk to someone. Online chat isn't any faster. Today there were 28 questions ahead of me. Ridiculous! Then the customer service agent is usually rude and stupid and blames me for the problem. Shaw never takes responsibility for the problem ever! The price I pay for internet and tv goes up all the time and the service keeps going down. It's not worth it. I could go on and on about the problems I've had over the years but I won't. Do not use Shaw unless you want crappy service at a really expensive price. read more

We had internet and television service from Shaw for a number of years. It started out fine, but went downhill very quickly. Their internet started to slow down to ridiculous levels and drop constantly. Paying through the nose for internet that drops to below 1mbps down every day from around 3 pm until very late at night is definitely not my cup of tea. Any attempts to speak to customer service about this issue went nowhere; the infrastructure just wasn't able to handle it I guess... Their TV service was just fine though, which is why we continued to use them for a while. Finally we had enough of their terrible service and switched to Telus Optik. When we told them to stop our service, they did it no problem but were really rude when we returned their cable box. It really felt like they thought it was our problem for not loving their ~amazing~ service. Okay, whatever guys. To really rub in their terribleness, they have been spamming us non-stop. It used to happen almost every single day, but now it's down to 3 times a week after we put a "no flyers" sticker on our mailbox. I'm really tempted to save them all up and then drop them all off in a huge, heavy brick on their doorstep. read more

Full disclosure, I used to work for Shaw for several years. This review, however, is focused on the services they offer and how they treat their customers. So it's not about my personal experience working there, but I'll be honest it's a little influenced by it. I have been a Shaw Cable customer since 1997, when they purchased the cable company in my hometown, Fort McMurray. A year later, they launched Internet in Fort McMurray and we quickly signed up. At that time, and over the course of the next 5 or 6 years, it became a period of great growth for Shaw. And with that growth came lots of pain. I won't talk about that time though, as it's not entirely fair. I've had service with Shaw in Fort McMurray, Edmonton, and Calgary. I've also had service with other providers, and assisted friends with their other providers. I can say, unequivocally, that Shaw provides the best all around service in Western Canada. While Shaw has it's issues, and it can certainly be like gambling to get a good, knowledgeable person on the phone, the company always seemed to genuinely care about customers. I realized this before I started working for them. And having been in the inner-circle, I can tell you that customer experience is a top focus for them. As for the service they provide, in recent years Shaw has really bulked up the cable packages they provide. Their channel line-up and HD choices are getting closer and closer to Bell TV every day. Although you'll still find more channels available with Bell TV, the saturation of PVRs has all but eliminated that void. The Internet service is still, in my opinion, among the best in Canada. I've heard horror stories, and been directly involved in some issues, but in all the places I've had Shaw (over a dozen) across three cities, I've never experienced any major issues with my Internet service or any speed issues whatsoever. I've been lucky, no doubt, but that really does say a lot about how they run their network. Finally, Digital Phone. Shaw's Digital Phone service had several hickups after they launched. The rollout did not go as smoothly as anyone wanted. However, they have all but eliminated those quirks and issues and now have a product that stands up against any conventional phone service. Is it perfect? No, but it's close enough to be a great replacement for your traditional landline. So why only 4 stars? Well, Shaw faces the same hiring issues that any other company has. You hire someone that you hope will be great, and they turn out to only be good or less than that. It happens. But, unfortunately, you can end up having that person on the other end of the phone. For that reason, I had to remove a star. But I truly believe they are still the best option for TV/Phone/Internet in Western Canada, individually or altogether. read more

Product is ok although service has been terrible. As I am writing this I have been on hold for over an hour and a half. Ur cable box keeps flashing in and off and I just need to talk to tech support. They have gave me the run around. Every time I call I get the message that they are receiving higher than normal calls and the wait time may be significant. They need to hire more service people. read more

With the prospect of buying a new home comes the prospect of making bad decisions. In order to educate myself I decided it would be good if I could watch some home buying shows on cable; with that said, cable company of choice is Shaw Cable. No contract fees, free installation and just 9.95 a month for six months which I can cancel at any time with a 30 day notice. After the six months my basic cable package will cost approximately $36 dollars a month, but I can spend that in a week just by renting movies so this way I can get my home renovating channels and watch movies on cable instead. The telephone service department is spectacular, friendly, informative and reassuring. I waited for the cable guy and he called me before coming, within minutes he was there installed my cable, took my money of course (first month) and off he went. I am as I write watching a home buying channel and getting home inspection advice. Hopefully my small 9.95 a month investment will save me thousands of dollars. read more

I used to hate Shaw. There I've said it, but I think for emphasis I should say, "I used to HATE Shaw." I would have to say that "HATE" in some ways doesn't fully encompass the raging depths of an anger that was so complete that it nearly made me crazy. Oh, Shaw you have no idea. When you call for service and hear, "Your call will be answered in 7 hours..." and realize they're not joking. Anyway that's all behind us now. I can almost mark the date a couple of years ago when I had an issue, and girded my loins (sorry for the unpleasant mental image there) for the inevitable war of mud and attrition that I was about to launch - like the Somme - except fought over something more viscerally important - my picture quality for the upcoming NFL season. Anyway, something incredible happened. Someone answered the phone. They booked a service call in a reasonable amount of time and my issue was miraculously resolved less than a week later. Since then it's been nothing but rainbows, bunnies and unicorns. If you're reading this Shaw, good job in listening to your customers and fixing your service. I was on the verge of leaving you. You're not cheap, but you're making it easier. I also feel like you care now. read more

I've always had amazing service with Shaw but this past month has been awful. We have been on hold with them 2-3 hours a day and no one picks up. We got charged an extra 99.00 on our bill with no explanation. Every attempt to contact them to change or upgrade service has been a failure including online chat. Really frustrated after being a loyal customer for 30 years! read more

I guess when I write this review, I'm thinking of my experience with Shaw cable and internet service in Vancouver, since that's where I live, but I'm hopeful that my experience is not unique. Shaw is really really great. I'll admit that after our hugely disappointing experience with Telus internet service, the Telus customer service reps, and then the billing department, that my standards for good service were probably low. But from my very first encounter with Shaw, which is now back in August of 2007, I've been hugely publicly supportive of this company. Every interaction I have with a representative is pleasant, whenever I need physical technical support they are available right away, and each technician I have encountered so far has been friendly, helpful and informative. They come when they say they will and are very efficient. I don't suppose I am really a brand evangelist for too many things, least of all a cable company, but I feel that Shaw should be recognized for their great customer service, and their products as well. While I do not work for Shaw and never have, I do plan to buy shares in the company very soon, and as long as the service remains excellent I will probably never sell them. So Kudos Shaw! Not many cable companies deserve the kind of respect I am showing here. Now hurry up and offer cellular service so I can dump my current provider. read more