Integrity is not part of their mission statement, that's very clear. They rescheduled last minute three times!!! claiming their technician is sick. Called me when the tech was supposed to be at my home so we had already planned out our days each time this happened. They offered a "complimentary dryer cleaning and when the tech called in sick for that appointment I put up an honest review. Received an email from the owner stating he would refund the cost of the dryer vent cleaning and consider the matter closed and that I should consider another company for this service. Obviously, a company that markets to immunocompromised clients but also uses as an excuse three times for last minute cancelation. It's clear that this is not a company that cares about its customer service, just the bottom line. Someone clearly needs a lesson that repeat customers and good customer service and feedback is essential to keep a business going.
I don't recommend this company at all. There are hundreds of others in the city that do this service and this owner is offering nothing special, not even basic customer service. read more