I hate SHAW. I have been with Shaw for 2 years going on 3 and they will do whatever it takes to screw you over. They do not explain things to you correctly, they make special deals with you but then it changes after 6 months and if you don't catch it , you pay more than needed. Nobody is trained properly. Everyone has a different view or different story when explaining and I am ready to end my services with them. I was paying $80 just for internet and wanted to add cable. what a mistake that was. my first bill was $352.80. my monthly plan was $120 but they wanted to tell me there was a issue with my bill cycle, so this was really for part of Jan- since i changed my service early and they rest was for the next 2 months. if i would have known this "prorate" would happen, i would have made the switch after the cycle ended. of course because they want to make money - they don't tell you thank. after this payment is made, i am ending my services. they can go fuck themselves. ripping people off and no customer loyalty. read more

After signing up on their cable/internet package my tv recording has never worked since day one. I'm now trying to cancel the cable portion because after sending multiple technicians out to my house, it still doesn't work properly. I've been on hold for almost an hour trying to get someone to speak with who can authorize a refund. At this point, I would never hire Shaw again. Lets hope Telus is better. read more

my boyfriend and I just signed up for Shaw on Sunday and the plug and play did not work. We scheduled an appointment for someone to come out and no one was available until today. Today no one showed up. We called in and where informed that that the appointment was canceled except we called in a hour before and we're just told to wait until 7 and call back that's when we got told the appointment was canceled. We then spoke to someone else and was told that the appointment was never assigned to a tech. This has been an atrocious experience for a first time Shaw customer. We need internet for work and school and have been using our phone data. Is Shaw going to reimburse us for our data overages highly unlikely. Honestly the experience has been one of the worst customer service experience I have ever had. Zero urgency from any one. Durning a day and age that so many people are having to work from home I expected better service. Do not use Shaw!! read more

I just called Shaw Direct to cancel my subscription as I have moved to the US. I was informed that I have to give 30 days notice. I strongly objected, so the agent also said that it is a CRTC requirement (NOT TRUE) in effect until January 2015. I pointed out that this notice period is not a requirement by the CRTC; it is a Shaw policy that Shaw can waive. I argued that I am no longer living in Canada and I haven't used the service in years, so I don't want them to take another payment from my credit card account. The agent wouldn't budge. I looked up the CRTC rule - it does NOT require Shaw Direct to insist on a 30-day notice. In fact, this business practice will be PROHIBITED after January 23rd, 2015. Shaw Direct could and should choose to waive its own 30-day policy. Shaw has competition from Telus, including others. It is very short-sighted to insist on another few dollars. I would never use or recommend any Shaw service again. read more

So I was in a 2 year service contract with Shaw home internet. Before I signed up I asked the sales personnel if I can still use my internet service when I relocate to a different province, the agent said yes I can still use. I had plans of relocating so I went ahead and signed up to the service. After 7 months I decided to relocate to another province. I called the customer service line to put my account on hold for 2 months whiles I was away for vacation. The agent said that is not possible since I'm on contract which was okay with me. I enquired from this same agent that I will be relocating to a new province and would like to know if I can use my internet service at my new location on my return and they answered in the affirmative. Now I paid my one month internet bill even though I never used it whiles on vacation. On my return from my trip I realized I couldn't use my internet at my new location. I called their customer service and was told they don't have service at my location. My contract was canceled and I'm being charged $225 cancellation fee. Now my issue is why should I pay for a missed information your sales personnel told me about. A supervisor said the cancellation fee will still be charged regardless of what the agent said because that was false information. So now Shaw employees are not to be trusted if they provide information wow. This same supervisor said I can go ahead and post whatever I want on social media. So this is the kind of service Shaw provides to its customers. Never again will I use Shaw again. It's such a shame. read more

The most horrible service I have ever experienced. I had a mid-range internet package. It has been slow that I can't even stream netflix sometimes. I called in for support and the response was "you live downtown, it's a dense area, that's just how it is". Then their packages changed and I was paying more for a lower package than the standard fees on their website. Aside from this, when trying to get assistance you'll be on hold for 1-3 hours. read more

Terrible customer service. Won't fix a mistake that was entirely their fault. Never using this service again.

While living in Fort Mac, AB I had no problems with Shaw. The problem started when I moved back home to the east coast. I called Shaw to cancel my services, giving a date about a week after I was planning on leaving to allow for changes. I explained that the apt building was a locked one and gave them the number of the nearby manager to call to be let in. About 2 weeks later after getting home to the east coast I called as a followup. BTW I had given my phone number where I could be reached but had heard nothing. When I called I was told the tech recorded he couldn't get into the building. I went over the instructions again on how to get a hold of a manager and to get in. After another couple of weeks I called again and again was told the same story, and again gave the same info. As far as I was concerned I more than did my duty to them. Now I'm getting calls from a collection agency for a bill of less than 100 as they waited until my deposit and month's prepaid amount was used up to cover the cost of the equipment and a couple month's rent when they should owe me. Since I have caller ID I do not answer the phone calls and any messages left on my machine are deleted. read more

the 2 stars is because the internet is fast most of the time, why its two stars is because the price keeps rising, and they punish long time users instead of rewarding them, we need companies like koodo for home internet, deals should be forever and should be for new and existing customers, imagine going to the grocery store, and the first time you buy bread its 50 cents, but because you decide to be loyal the bread becomes 10$, that is shaw and all other internet providers right now, so sad. read more

I rarely write reviews, but in this case for the amount of trouble they have caused me I have to leave this review. I moved my business in March in the midst of the pandemic. My business changed names so we transferred locations and set up a new account. We set up the cancellation for the end if the month I was leaving. Two months later they continued billing my old account while billing for my new account. I called to cancel The old account again and gave them the info proving I had canceled the first time. They said they would cancel the account and send a refund, no refund no cancellation. In July I had to call again Tammy said she would handle it took down her name incident number and tried again at this point they owed me 770 dollars for the amount the automatically withdrew. I cancelled again and made sure they took off my business credit card so that I don't get automatically billed again. I receive a new bill to my old address. I find out that they have not cancelled my account. I call today September 18th after 1 hour on the phone The guy tells me he didn't cancel my account and sends me to the business division. 1 hour later still on hold I am writing this review of their complete ineptitude. The worst business service ever. Please if you read this review never use Shaw, let their crappy service crumble their business. read more

Shaw changed two Movie time channels to Starz. Now there are very poor movie choices.Starz has really crappy moview now. Also dropped phone calls. read more

I wish I could say they have bad customer service, but first I would have to first speak to someone in customer service. I never can get through. I have been waiting for over 45 min to speak to someone and yet nothing.... I would not recommend it read more

Shaw has the worst customer service! When I signed up for the 2 year contract for Bluecurve, I had asked for paperless billing. The agent took down the wrong email address and therefore no bills were sent. I realize I could have contacted them but my over the past few months, I have been spending all my time with my Mom who recently passed and didn't occur to me because of this. Without any effort to contact me via telephone or mail, they completely cancelled my account. When I discovered that, I called and was told they couldn't get the same deal back as agreed to in the spring and it would now cost me another $60 on top of the agreed amount. I thought this was unfair, so I asked to speak to a supervisor and was told one would contact me in 24 to 48 hours. This never happened, so after 2 more attempts, I threw in the towel and cancelled out my account and am joining Telus. All I can say is that Shaw made no reasonable attempt to rectify the situation and as usual these big companies don't give a hoot about 1 single account. Business must be too good I guess. Anyways, adios Shaw! read more

Just brutal. When we moved the installer told my partner that it was not possible to install a land line in the main floor of or home, it had to go in the basement. Our modem was also installed in the basement and most of our house does not have adequate wifi. I just hung up after two hours and 16 minutes waiting on hold to have the issue addressed, or at least make an appointment. I don't believe Telus will be any better but I also never thought the bar could be so low. read more

If i could give negative 1000 i would! Called shaw and they stated 30-45 minutes but offered callback so i did. They called back an hour later stating im #1 in line and have been sitting on hold for 45 minutes since. Shaw sucks switch to telus or anyone other than shaw. Their customer service is less than zero read more

To potential Shaw customers, After over 15 years a loyal Shaw customer we moved our service into a new neighborhood just down the road from our previous address. We were not able to properly use our Wi-Fi right from the start and had issues with it connecting, specifically in the evenings. After having Shaw out on numerous occasions to determine what the issue was and repair it, it remained basically unusable. We had a total of 6 service calls booked, of which they did not show up for 3 (with no phone call) after the 5th call I told them I would be canceling my services if they could not correct it. They assured me they would send a "senior" service technician with a Fluke meter that would resolve the problem. Upon his arrival, the technician informed us it was his "first day out on his own"...that is how much they were interested in resolving our issue. To be clear here, I also went out and purchased a $500 router to attempt to solve the issue ourselves as well so we did not leave this solely up to Shaw to solve. I called to cancel our service and they informed me I would be charged a cancelation charge of $400 as they had put us on a 2 year plan upon the moving of our services. I explained to numerous customer service representatives my situation with no resolution and they REFUSED to let me speak to a manager. In the end I paid my bill in full for the service we used from September despite the fact that we really did not have use of their service however I refuse to pay their cancelation charges. They have since sent my measly $400 cancelation charge to collections and I get harassing calls once a week for payment. I'm 46 years old and I have NEVER missed a payment on anything in my life so it won't hurt my credit rating however I will never pay this as it's a matter of principal. Because of their handling of my situation, I will never return as a customer and every time I get a call I will post this on every social media outlet available to me. I am now with TELUS and have no issues with my services in the Evanston community. read more

3 times over a 12 yr period I've had nothing but problems with installers. The first time he installed the internet which wouldn't connect then told me I'd have to call tech support instead of him fixing it. The next day I took the hardware back to cancel the service. 5 yrs later I thought I'd try again only to not have him show up at all after waiting 5 days for the installation. Then lying not once but twice saying he buzzed my apt and called me on his cell I talked to two service reps over the next 24 hours and was told to book again and not offering me any sort of deal to keep my business. This was after I told them that they will connect it today or I will cancel my service one tier at a time costing them money by sending someone out twice. Just recently I moved and lost my OTA signal with my rabbits ears so thought I'd try another cable installation. For the second time in a row, he did not even show up on the agreed time and day. IM DONE WITH SHAW CABLE. THEIR SERVICE IS ATROCIOUS. Also the positive comments submitted here are phony since people in general are more likely to post negative experiences than positive ones and as a rule, I don't read them. Positive comments also tend to use certain phrases and wording that are designed to pump up the company. Anyone with average intellegence can see through the fake reviews. read more

I get phone service, internet, and television from Shaw. I just spent the last 1 and 1/2 trying to get help from Shaw on Chat, only to be told that the channel I have been receiving for sometime now has been removed from my package and I will need to contact billing in the morning. The first moron told me the channel I wanted was on 32 and we don't get any channels under 100, then he told me it was 123. Wrong again. Then he told me it was no longer available. Then I was transferred to another person who told me that if I wanted help I should have phoned instead of chat. I was transferred to a third person who told me there was nothing he could do and I would have to talk to someone in the morning. From the look of it, Shaw can remove channels you pay for without discounting the price. However, if you want to add channels you pay for every one. With service like that why would I stick with Shaw? read more

They do not honour promos. When I signed up I was told I would be getting 2 years of tv & internet for $65 monthly. They only honoured that for 1 year and tried to charge me $190 a month after the year was up. I called to ask them to please honour what I was told (I had proof of my messages between their sales rep) and they refused. In the end, they lost $65 a month and a customer. Genuinely liked the tv and fast internet too, sucks that they couldnt have been better with their customer service, now I will never return read more

I have been with Shaw for many years with raving happiness over their services. Always loved their many different customer service departments as they are 98% of the time very helpful over the years and pleasant to talk with. However in the short time of under 2 months recently, Shaw has gone down hill fast! Literally over night services in all area's changed! No more being able to discuss bills or make payment arrangements over the phone. This was handy because of a sudden medical issues that interfered with income. I had an agreement made with Shaw's customer solutions department about 4 months ago, after already completing on a 6 month arrangement with flying colors! I was to pay a certain amount per month until my bill was back to normal. I only had 2 more months left and I would be back on track with my bill. Well so much for that agreement! Shaw backed out of their side of the deal by removing the agreed arrangement suddenly without notice! I received an email telling me to pay the entire bill immediately or I will be cut off! After I have made perfect payments for the past year and this is how they treat a loyal customer! All this because they decided to change everything within the company! Then finding out I can not talk about it over the phone, but ONLY by chat through a few apps??!! Not everyone likes to chat online and it is far more time consuming then a phone call! So, just as I am about to get caught up with this mess on my bill so I don't get cut off, now the TV service is sh*t! For 2 days I as well as many customers, have about 90% of their channels a black screen! This also caused any PVR recordings to malfunction! We customers pay for this ridiculously high price for these services and this is what we get! Even the extra paid for is gone, like HBO, TMN! I understand thing can mess up with and need repair, but for 2 days now! And the whole pay your bill in full crap or we will cut you off is BS! They even wanted the part of the bill that was not due yet! Note: that I had already paid them in that month $300 and only owed about $200...they wanted $400!! Why do I put up with this? Well all the companies for TV/Internet seem to suck! Yes I have had experience with them all over the many years...but always stuck with Shaw...now I just don't know what is left that is a good service out there! read more

Terrible customer service. The only internet provider in town, so had to use their services for 5 years. Spams you with unsolicited phone calls despite repeatedly asking to be removed from their lists. Never offers loyalty discounts, just increases rates all the time. Moving now so finally get to disconnect the service, but have been on the phone for 2 hours now trying to get someone to talk to. It dropped the call automatically twice already saying "please call again later". read more

Shaw SUCKS BIG TIME I am a Shaw customer for the pas six months. Guess what??? They have not sorted my bills yet. I have been overcharged every single month for services that I don't have, like phone line and two broadband internet 50 in the same house. The double internet charge was unbelievable when I saw it. I did not know how messy the billing service of Shaw until I saw that. How could it happen. From the second month bill, their incorrect charge was enough to pay my entire six months service. I must have called them at least 5 times complaining about the incorrect billing, and they kept on promising to reverse the incorrect payment on the next billing cycle. Here I am six months later, they are still in a big mess. They discounected my services eventhough they owe me $93. Unbeleiveable!!!! I am shopping around for a better choice. I wonder how many people out there with similar experince but never wrote a review. When I asked for something to keep me happy and stay with them, they said we know this has been a terrible experience, but the only thing we can offer you is a free movie. That is so cheep. read more

I would give Shaw 0 if I could. I had gotten 100mbps internet. Not only was it unreliable, but it was only at 20mbps on the best of days. It was unreasonable to run an ethernet cord to every location in the house that the internet would be used, so we had to put up with 20 whilst paying for 100. I called at the beginning of April to cancel the service. The person said it was done and that I no longer was going to be billed. Two months later I received an email saying that I owed Shaw hundreds of dollars. I called in to ask what was going on and they said they had no record of my phone call nor of my cancellation. After much arguing, I talked them down in price. Then they asked where the router was because I needed to return it. Even though I had been using my own router, they had on their record that I had rented from them, meaning I had to pay the non-return fee. At the end of the day, I was a couple hundred dollars poorer (as a college student a couple hundred dollars is a lot of money) and Shaw had one less customer. I am never going back to Shaw. read more

Shaw is the worst!! We switched over our home phone (yes we still have one) and internet to shaw yesterday. They had 10 days notice and were supposed to switch over seamlessly. The service installer assured us that the phone would be up and running a half hour after he left. Instead, they hooked us up to someone else's number! When people called, they were directed to some lady's mail box! When we alerted them of this problem, their reply was initially that it was telus's fault for not porting over the number. So they gave us a 'temporary one'. And then when they found out it was someone else's, they just turned off our phone entirely! "sorry no phone for up to 24 hours....there's nothing we can do". Now they blame it on their system. According to shaw, they did nothing wrong. Its all Telus, and their system's fault. To Shaw: Own up to your mistakes and offer some sort of reconciliation. Telus is crooked, and they overcharge, but at least their service works! read more

Literally the cause of 90% of my stress. I ordered broadband 60 but instead of 60 mbs I ended up with 5-12 I thought it might be my router so I asked if someone could come over, that was 6 months ago. Still no technician. I seriously hope everyone at shaw suffers a stroke read more

Completely unsatisfied at this point. My internet went down last night around five o'clock. I called Shaw at six thirty to resolve the issue and was told it would be a week before anyone could get out to my house. This is not okay with me as I will be on holidays at home while all this is going on. When asked if I could get in sooner they said all they could do was put in a request and hope it gets approved. I am so fuming right now about this because it's an entire week of internet I PAID for that I don't get to have! Not a happy customer! read more

I can't say enough bad about this company. I've been using this company for internet/cable services since the dawn of time and over the last four years it's been down hill for quality and customer service. read more

I definitely do not recommend Shaw to anyone. I'm paying out the butt for services that are crappy at best. $250/ month and my tv constantly looses its signal, I don't get internet signal in my bedroom and I live in a 800sqft one bedroom suite. And now apparently you're not able to make payment arrangements, you have to request and extension and wait an hour for Shaw to email you back. This company is a joke, im cancelling my services ASAP and going somewhere else. Not worth it. read more

Completely useless and ignorant customer service. I had a misunderstanding that was 100% my fault ( they had a promotion no rental on boxes so I thought they were owned they were still rented apparently so after cancelling my contract I was supposed to return them which I was unaware of so it went to collections. Again my fault ) now where they were completely useless. Once I found out I had it taken care of immediately I returned the boxes and actually paid the value of the boxes to have it removed immediately after being told I'd get refunded the value. I was told the collections agency would be contacted and would email advising it was paid, I informed them I needed it immediately as I was purchasing a house and needed it cleared immediately. Going on day 5 of back and forth and being told I would get an email and be contacted within 24 hours by a supervisor still nothing. And at this point they have recieved the boxes and still no refund. And any single person I've spoken too is to ignorant to listen to the issue and just says the same things as previous rep and when I try interrupting to explain I've already been told this and they get an attitude. Completely fed up and livid with them read more

Sinister Internet Service SCAMMERS. For nearly a year now Shaw knowingly over charged me for shoddy internet service. Not only did they know their service would be significantly slowed, they continued to charge me as if nothing had changed. Their technician (very professional, top marks to this guy) said it is common knowledge that accounts who had this type of device to modify the cable hook up (non tv bundle) would endure this slow internet speed for nearly a year now. The sinister part is that they knew this and continued to charged me high speed price of eighty one dollars monthly when they knew the service delivered very poorly. The wasted time and set backs on my web business is irrecoverable. I asked to be refunded for a year of service I never got. They offering me a credit for the total amount of seventy dollars only since we just addressed this discovery last week. This company demonstrates no moral principles of any sort. Every Shaw client who had this cable non tv modification deserves a massive refund for goods that was never received. read more

The worst TV out there. Shaw cable is a total rip off. People who give this company a good rating are probably people who have never had satellite TV like telus or Shaw direct or Bell. They offer at least 400 channels ,for Shaw cable they only offer 140 channels at the same price. Way more HD channels and all your favourites on satellite. The only reason Shaw cable is in business is because there are apartments,houseing complexes that do not allow dishes. To get the same package I had with telus I would have to pay at least 200.00 a month for Shaw cable versus 75.00 a month through telus. Like I said shaw cable cannot be rated for it is total garbage TV for the price and they take advantage of people who are forced to have this system. The only reason I gave it one star is because I can't post this without one. Lol read more

DO NOT BUY SERVICE FROM SHAW DIRECT staff is incompetent due to poor management team .I cancelled my Shaw service May of 2018 since I had sold my cottage where service was being provided. Was checking bank account in October and found out that Shaw was still charging me for service . Called and was told by employee that he knew where a mistake was made and that I would get a refund of over $417 Would get refund within 3 weeks call was October 17/2018. Got confirmation October 28 that refund would be mailed. Yesterday was November 23 /2018 and still no refund so I called Shaw . Representative stated it would be another 6 to 8 weeks to get refund ,could not tell me where refund cheque was sent . Spoke to Supervisor and after 20 minutes stated that Shaw could refund my credit card once they found out where the cheque went . No thought of simply canceling the cheque and refund my credit card . I now have been told to call back in a week to find out where they were at and still no promise of my refund. read more

If you love having your internet go out several times an hour, I'd recommend signing up for Shaw's services. After 2 months of the spottiest internet service I've ever received in my ENTIRE life, I demanded a discount on my bill (since I'm not into paying for service I'm not getting). Was told that since I was already on a promotion and paying less than full-price for my internet service, they wouldn't be able to discount my bill at all. So basically you may only complain to them about their horrible service if you are not receiving a promotional deal - otherwise they don't give a crap how your internet is. I work from home on the internet, so this has absolutely affected my productivity. Wish I could change service providers but am stuck with Shaw. If you are familiar with the States' Comcast and know anything about how crappy Comcast is, then this will mean a lot to you: I'd rather have Comcast service than Shaw. Update: While I was writing this review and in the half hour that followed, my internet went out twice. read more

I'm so incensed with Shaw that I signed up to Yelp specifically to write this review in hopes that it gets more exposure. 2 years ago I required a static IP address for an online business I started, and was told that I needed to sign up for a business account to do so. It was a little inconvenient to create an entirely new account for just a static IP especially since all of my other services were bundled together with Shaw under my residential account, but I did it anyway and paid top dollar for the fastest possible internet along with the static IP. I signed a contract to do so, which I normally never do, and unfortunately didn't read the fine print (I'll get to that later). Fast forward 2 years, and the service has been consistent (I'll give them that) although the Telus Fiber 150 my neighbor had was much speedier despite Shaw claiming the same speeds (We did numerous benchmarks on both our machines in Vancouver). I am moving out of the country to be with family, and called the Customer Support line to cancel my services. After nearly an hour and ten minutes on hold I was able to cancel my television service, and then I was transferred to the business department, where I found out that I had been signed up for a 5 year contract in order to facilitate the simple static IP request I had. I am certain that the cancellation fees were highly glossed over or never even mentioned. So therefore, in order to move out of the country to be with family, I needed to pay Shaw a whopping $637 to cancel. And now onto the cable, which I'm not as furious about, but still fairly upset. I ended up having to pay $138 for the digital box that apparently couldn't be returned. I signed up for additional channels that were never actually added to my account a couple months ago (I've been too busy to wait on the phone for another hour to get to their Customer Support to fix it). The remote is chunky and ugly with super slow response compared to Telus, but that's not the worst. The UI of their digital box was atrocious! I signed up for a bunch of channels, but the default was set to show all the channels, even the ones I didn't have! So I literally had to either remember the channels I paid for, or else go in manually one-by-one, see if there was service on that channel, and if there wasn't, remove it from the list. Try doing that with a list of over 300 channels! I contacted Customer Support to see if there was any other alternative... nope! After a lifetime of service with Shaw, I feel like I've been subject to customer abuse instead of receiving customer service. Oh, and by the way, the $627 fee was due to "pre-estimated liquidated damages" on the fine print of the contract. Way to screw small businesses out of money Shaw! Hopefully this review will divert at least that amount of money away from your business so I can get some sense of justice Edit (2 months later) - I would like to add here that I just got a call from a credit adjustment agency. It seems that for some reason that escapes me, Shaw sent my cable TV bill to credit collections, despite my bill being on pre-authorized payments. I did not receive a single call or email from Shaw regarding any sort of overdue bill, only from the collections agency 2 months after I cancelled. They charged me for 3 months of service in addition to late fees which never should have been charged in the first place. Not to mention a 3% surcharge from the collections agency. I have never experienced this level of incompetence from any company in my 35 years, I'm actually fascinated they are able to stay in business treating customers like this. I have paid over $800 in total for absolutely nothing to this dumpster fire of a company. Shaw will get nothing but negative references from me for any of my peers. If my son grows up to be a Shaw customer I might seriously consider disowning him. read more

complete joke of a a company, all their employees are completely useless, i have went to their location in calgary to cancel my service (even returned my box) however the liar at the front desk told me it was all cancelled. months later i discovered i was still being charged i have since called back two more time to cancel, each time the employee tells me the job is done and i find out the next month i'm still being charged. This "service" is all a big hack, they are all thieves and criminals. PLEASE do NOT purchase Shaw, save your time, money and frustration. btw i'm still being charged read more

Honestly if you can go without internet I'd 100% not choose Shaw. I started off with internet and cable but neither worked great. I had a tech come and it don't not fix anything. I than canceled my cable as I was paying high prices for something I could not use. A few days later I call shaw as my internet was even worse. Another tech comes and says my download speeds are .02 of 300 and told me he has to come back and rewire my apartment. A week later he comes back after approval from his supervisor and fixes it. Tells me I should get a credit for the amount since I've moved in since I've had no services. It's been two weeks and Shaw won't credit me, says I have no proof a tech ever came to my house. I told them to call the tech they told me they are not allowed to reach out to other employees. I have text message proof from the tech and had someone else in my house when he came and Shaw still says I have no proof anyone was here and basically too bad. I pay $95 a month for what??? I'd avoid this company if possible. read more

Had an appointment booked for July 21st which was about a month wait only to be called two weeks later to reschedule for the 31st which I guess was fine.They came on the 31st and installed all the equipment and then found out I had a dead line to my house from the distribution which needed to be run this morning...which again was fine.The problem became the couldn't come back and connect until the 1st of September to which I thought was a joke only to realize they were not kidding.I talked to three different agents and they said they could move it up to the 11th of August. I said are you kidding me to which they said no.I'm a new customer and this is how they start off!!So I told the agent i'm an electrician and if i'm at your house and can't complete the job by the end of the day I come back to finish in the morning not reschedule for a month wait! It amazes me people actually deal with Shaw.The worstv part is I have to stay with telus tv which also has its problems but if something goes wrong with them they respond quickly....now to negotiate a better price! read more

We received a call from Shaw as we were Shaw Direct customers for 20+ years (Star Choice before Shaw purchased) and the offered me a deal for everything we had at the time with Shaw Direct. We had a bad experience with Shaw in Vancouver and left all those years ago to Telus and Star Choice. We thought about the deal for a few days and when they called back, we accepted the offer. As a couple of days had passed, the deal codes, for their system, were no longer available but they were honouring the deal. Within the first month we got a bill for over $500 as he only put the deal in for 1 month and then the regular price kicked in. I literally spent 8+ hours on the phone, being told no one would have called me and given me this imaginary deal. They were rude. I finally called to cancel and then I got loyalty, the said never talk to first line staff as they know nothing and receive little training and never seem to know where to go in the system to get the information. The person I spoke with was able to find the person who called us, from his notes, and did indeed say we had the deal for $121/mth for 24 months. The problem is they don't have codes to get it down to that price. The onus is on me to call every 1 to 3 months to ask them to see what they can find for our deal. It's shocking, not shocking, that this lack of customer service still exists with this company after all of these years. I will never become a customer of Shaw's again and I cannot imagine now they're still in business. I've dealt with Telus since 1999 for mobility and before that for internet and home phone. They have amazing customer service and communication. They don't have hidden layers of communication in their system like Shaw. Shaw loyalty has been polite to deal with but still can't help properly. I know this is not everyone's experience but it is ours for the 2nd, and last time, dealing with Shaw. read more

I needed internet in my new place when I moved back to my hometown. I found out that Shaw was cheapest out of the competitors which is great for me because all I need the internet for is surfing the web, a little bit of academic research, and some tv and music streaming! I saw their Internet 300 deal for $65 a month and then it jumps to $95 a month...still cheaper than what I was paying out East. But I wasn't ready to commit, so I exited without submitting my order. Then I was brought to a page with a deal for Ontario only... much much cheaper than what I had already seen! So I went through the online chat to see if I could have the self-install kit sent to me around the day I move into my unit (saves you $100 to install yourself). The chat agent responded saying they could set me up with a free install as well as a credit toward my bill! Wow! There are deals with Shaw, you just have to find them (accidentally in my case). And yes, their price does go up after the first 12 months, but they state that clearly on their price plans online. And, in my case, even after it goes up it will be cheaper than the regular price that they charge for the first 12 months! Thanks Shaw for helping this student-loan paying millennial professional save a few extra bucks ;) Now I can go decorate my new condo! read more

Shaw is the worse. We lost all cable abilities and contacted Shaw for assistance. We were told that it will take a week for a technician to come for the first visit to assess the situation and then a second home visit (who knows when) might be able to fix the problem. My husband complained about the lengthy time for a technician to come and wanted to know why it would take two visits; the representative from Shaw told him we are lucky to have Shaw as our provider and that nothing could be done to speed up the return of us having cable again. Other providers are looking very interesting at this point. I believe that Shaw has become overly smug about providing customer support and arrogant about their place a a communication provider. Meanwhile we do not have cable and are continuing to pay for a serve we do not have. Shaw's compensation for billing for a service not provided was a $50 refund. Big deal ! read more