Recently signed up for tv, bluetooth internet and mobile phones. May have been a big mistake. My Internet speed is 1 mbps. Slow as hell. Suppose to be 500 mbps. "This is CRAP" Also needed to talk to someone calling 611 to talk to a human about how to get internet connection on my phone while camping. The first part is logging on to account, then the auto- message states your bill amount and how to pay. No connection to a rep, again crap. All of Shaw management needs customer service training. Had to get my answers from a Shaw retail store. They promote nationwide service, but don't tell you roaming has to be on to tap in your 3 gig. The polite and receptive Shaw retail rep explained that to me. "Shaw" get your act together, you need to provide services before you get paid! Also watch out about only credit card billing, once they have you setup you're on your own, just pay for the crappy service. So far this is a one way Shaw street. Holy Crap! read more

Honestly it's not worth it I don't know what happened. Shaw was my go to service. Know there's nothing they offer that's worth what you end up paying for read more

Terrible internet. It keeps dropping signal Multiple times everyday! Terrible customer service and terrible troubleshooting advice. I'm counting down the days until my contract is up!!!! read more

There is a reason Shaw has less than 2 star reviews. Their sales people called and offered to try shaw internet for free for 10 days. I cancelled it in 8 day as the speed was terrible and couldnt figure out why. They charged me for 8 days and explained that 10 days only applies to free cancellation and I still need to pay for 8 days of service I used. Haha. I don't know how they still in business. Sales person clearly said "Try our service for free for 10 days. If you don't like it just cancel it. There will be no charges" read more

Please save yourself time and energy by not going with Shaw. unfortunately I'm stuck with shaw because of the 2 year contract with them. They would promise internet 300 or internet 600 with amazing speed on paper. However, in reality a decent 40-50 mbps plan would beat their speeds any time/any day. To top it off, I think their customer service is designed specifically to discourage customers ever reaching out or being able to get in touch with a real human being read more

I had shaw internet in my home in Calgary for 9 years and for 9 years I repeatedly called about the slow internet speeds and outages. They sent techs to my home a dozen times all who said everything was fine. Their other solution was to tell me that I needed to upgrade to a higher speed. Just to be clear had the speeds worked at the level they were supposed I would have no complaints but they consistently were much slower than the service I was paying for and they often had times when it would not work at all. When Telus finally upgraded their infrastructure I immediately switched to Telus. After canceling I continued to receive bills, when I called a second time to cancel they said there was no record of me canceling, even though I had already received a call from the customer retention department. Shaw's customer retention department called, seemingly perplexed as to why I would be leaving, laughable. I also called and had my email address switched to my inlaws account so I could continue to use my email address. But after canceling my account my email was disconnected. During my tie with shaw they called me to complain about the amount of data I was using on a monthly basis, even though I was consistently complaining to them about their inferior product at the same time. And when I finally left they gave me a cancelation charge, even though I am not aware of any time they made it clear I was in any sort of contract. In summation -inferior product -customer service based on extra charges -customer service unable to complete tasks. read more

Just another day as a Shaw Communications customer, our TV box has shut itself off once again. It went off several times yesterday and now one day later it has been off for 10 minutes and judging by our history with the company, it will be off for much longer. They keep telling us there is a problem in our area yet they don't seem to do anything about it. If it happened once in a while we wouldn't mind but this is ridiculous, 6 times yesterday and so far today 3 times and this last time it appears it's going to be for some time....how can you call yourselves a "communications" company? Little wonder so many people have such bad things to say about your customer service, it seems to be nonexistent but then again She doesn't seem to give a rats butt about what their customers say or think about them, too big I guess, the only thing that matters to Shaw are share holders, the people who actually put money into their pockets, customers, don't matter at all. If we didn't have another year on out contract we'd drop you in a second, and may yet do that, we'll just pay the fine and get another provider I mean, there can't be any worse ones out there can there? read more

No thanks...they are toooooo pricey for me...Charging two months at a time and I can never get ahead.Several times was cut off..My last month they told me to pay $425-which I did in two payments last month.Two weeks later I get another bill for $317?????EXcuse me...More than $200 each month for phone,cable(basic)and internet is stupid.. read more

I had good service up to October, 2019 and I have been a dedicated customer for a long time. Since October, I bought a new TV, although my TV was less than 10 years because that is what Shaw told me I had to do, I lost my promotion price and since I returned the box 5 times and got charged for unreturned equipment. Techs have been out 3 times supposedly so much better than box I had - and last week, yes, I took Blue Curve box, supposedly at no additional charge and I am so unhappy I have booked Telus for February 15, 2020 to change providers. Blue Curve is not ready - Bouncing blue curve - wait to change channels-black screen "thinking"; Reminders do not show Channel reminder set on; Does not hold rewind time - unable to rewind. Everything in on delay with Blue Curve. One plus may be that I do not lose TV shows recorded if I have to change box, but other than forever having to saying "Recordings" - hard to get to - and always have to change sort order back to A-Z. - - - big pause - Just off phone from Telus as I thought I had problems with Telus Mobility and oh my gosh - so pleased with their assistance in resolving my service problem. WHAT THE HECK IS HAPPENING WITH SHAW? I have Home TV/Internet/Telephone plan. If Shaw is interested - I want my promotion back, I want the box I had back - I want their service back. read more

Charging 2 months of service in advance is plain ridiculous. For this reason alone I'd say no thanks. I've also heard horor stories from people working there so I'd stay away from them. Telus' TV service has been awesome so far. They also offer a free DVR and free XBOX 360 to new subsribers. It's a no brainer! read more

I've been with Videotron (back in the day), Telus, and Shaw for various combinations of home phone, DSL, high speed cable internet, cable TV, etc. All in all, I'd say I've been most satisfied with Shaw. Service has been good and pretty few service interruptions overall. read more

Jacob Rep #EE88 who works as a front counter rep at the West Edmonton Shaw Cable TV branch was courteous and professional and always on top of things while serving my needs while making arrangement to have a digital box installed in my tv and also in rectifying a disconnection in my computer that will be reinstalled back to working order again. I highly recomend that you consider Jacob for a higher promotion that will certainly serve Shaw as an added asset when improving the quality of service within your organization. From a satisfied Shaw Cable tv customer John Zapantis read more

Unlike the previous reviewer I think that Shaw has been great to deal with, and as far as paying 2 months in advance, I have never had to do that. Shaw has always been friendly to deal with, quick to deal with any technical problems, and priced reasonably. Best of all, I like that I am not in a contract, and am free to leave at any time. I dont plan to at all, but its nice not to be stuck in a contract. I like Shaw, I will stick with them. ] read more

Tried to order video on demand at new home. Our internet provider has ip address out of country and Shaw direct will not allow use of video on demand due to this. Their advice was change to one of their internet providers that they are partnered with. Unfortunately I don't want to pay more than I do for internet. Been with Shaw direct (star choice for 30 plus years). Very disappointed be aware when signing up with Shaw. I live in Alberta and buy my internet from a small town company in rural Alberta and support locally. Such crap read more

Terrible service! Me and my fiancé were moving into our new home, had to switch from Telus unfortunately and went with Shaw, our move in date was the 26th, where we were promised everything would be ready for our move in to connect to wifi, tv, etc. Unfortunately when we moved in we were then told there were no lines to our house, and that the EARLIEST they could have a technician come by to fix there mistake was the 9th of January? You would think being a new customer they would resolve this ASAP. And after fighting with a very rude customer service lady, with no help at all with compensation, forcing a hurry up install, nothing. Well thank GOD we can move back with Telus, will never go near Shaw again, completely useless and brain dead customer service with no real help to resolve a mistake THEY made. I would have rather paid the $100 install fee, if they had OFFERED this to us! Complete bs, no help. Useless. read more

Been with shaw for 12 years now they are a loyal company . Phone service is fast as well as home services. Have had great deals through the years if you pay your bill on time and loyal. You will receive discounts etc. don't charge you too come in to fix a problem like telus. Shocker lol . Great job shaw ! read more

Shaw is the worst company to rely on for any. My house has been renovated and needed new services from Shaw. The first guy came and installed the modem but refused to make the drop on the telephone pole. I have to call again to make another appointment. This is now my third time calling for incomplete services that I've already paid for. I call again to make another appointment and another guy comes. This guy has been fiddling around for 40 minutes and still does not install the drop on the telephone pole. The excuse now is that the ladder is too short. It has been 3 whole days of calling back and forth about incomplete services. As a loyal customer for over 25 years this is extremely disappointing. I understand that it is close to the holidays but I have now booked 2 appointments with two different workers present and still they can't install anything. I have made another appointment again and now they are saying they don't have people available till NEXT WEEK. Not my problem that they could not get it right the 2 chances I have given them. read more

If I could Shaw 0 stars, I would. I have returned my modems - I am getting calls from collections that I owe Shaw for not returning my modems. I have spent over 10 hours waiting on the phone, because despite being a communications company, you can never talk to an actual person. I have gone to the store twice, spending over 1 hour in line each time. They have told me that I owe nothing and both accounts are closed. I asked why I was still getting calls, and they responded that they didn't know and that there should be any further calls. Find another provider, any other provider. read more

I was a Shaw customer for approximately 10 years. I signed a new contract in the summer of 2021. When signing, there was the possibility that I would be moving to a new province in a few months and Shaw told me that I could continue my contract wherever I moved within Canada. Well, I moved to Ontario in August of 2021 and soon found out that Shaw does not provide service in Ontario. First, they told me I could place my account on suspension and avoid the cancellation fee as long as I continued my services once I moved back to Alberta. I would only pay a $4 per month rental fee for the modem. Ok, I was fine with that. Well, within a few months Shaw sent credit adjustors after me to collect payment. I called Shaw to clarify and they claimed that what I had been told earlier was simply not true. I have been so unimpressed with how Shaw handled the situation that I ended up paying the $369 cancellation fee so i could be done with Shaw forever. I will not be returning and I hope no one signs a contact with them. In summary, they led me to believe that I could continue my services if I moved within Canada. Once I found out I couldn't, they twisted my arm into paying the cancellation fee. Well, the billion dollar corporation wins again I guess. read more

The shittiest internet out there, if you play games it constantly disconnects and is just trash. Restarts the routers randomly, and internet stops working randomly. read more

As a small business owner, when Shaw Business approached us with a phone, Internet package which saved us big money, we were excited. The positive first....everyone...I mean every technician and department I spoke with over my 6 month nightmare, was very professional and courteous . The problem is, the equipment, routers and technology used, is not compatible with all HP printers. I cannot speak for other brands. A working office with a wireless printer, worked perfectly until Shaw installed their equipment. After months of issues. I was told I would have to have a wired connection between my computer and the router....wired....in this day and age....well most businesses have equipment rooms....so I either had to set up office there, actually not possible, lol.....or run about 100 foot of wire through rooms......they could not understand why I was able to print on the other printer in another office wirelessly...... Well after a 4 month run around......I contacted HP.....wow...what an amazing experience.....I purchased a new printer....it didn't work...they sent me a replacement ...it didn't work.....then between myself and the HP technician we decided to try another model with different connectivity .......it worked....I almost cried........ So in going forward, we threw out a perfectly good printer.....I learned terminology I didn't want to.....and Shaw couldn't give a hoot. During this process I wrote professional letters, explaining the situation and my frustration 3 times...I emailed...and even Physically sent 1 by post.......not 1 reply....not one! Shaw Business is not ready for business.....can you imagine printing cheques in another office? Reports, bank reconciliations all had to be printed on another printer.....for 6 months. So beware the savings may not be worth it. Finally the new phone system, although has new features...the 1980 system we had was far superior...user friendly and reliable....and of course cheaper. We threw those phones out too....led to believe they were extinct . read more

such a bad experience with shaw. promotion man boasted, technical person not skillful, customer person rude, and hang up the phone without giving you the opportunity to talk, technical person also bad manners. can shaw be even worse? read more

LOVE SHAW! Awesome Customer Service, Awesome programming! Fast Internet.

I decided to switch over from Telus to Shaw for my landline since I already have services with Shaw. First visit to switch over couldn't get it going (which is fine because Telus wouldn't release my phone number). Second visit the technician came unannounced and I wasn't home. The tech called and said, "I'm here" and I had no idea there was an appoitnment in place. Shaw then called me to arrange another appointment. The third appoinment and the tech didn't show up. No phone call, nothing. I had to call Shaw and ask where the tech was. 'Oh Sorry, he won't be making it today" let's reschedule. As I write this I've been 20 minutes on hold waiting for a "supervisor." Finally I just hung up. Wondering if I've made a mistake switching over from Telus. For a communications company the irony is profound. read more

I have been with Shaw for many years. They offered you 2 year Value plan with the price guarantee and the price is already increase in 6 months. When I call them they hang up on me twice with ridiculous explanations. This is just the catch and nothing is true what is on the agreement. read more

Well good luck calling them if you need anything, waiting and waiting and waiting and waiting (and more waiting). Horrible music and annoying nonsense. Online chat is no better. read more

This company is a disgrace. They disconnected me over being $2.00 over 90 day's,I'm sorry but thats not how you treat your customer's. Among this whenever it rain's or even just cloudy the reception goes amongst all this they fuck with your channel's from time to time..I would not recommend Shaw as your Service Provider. read more

DO NOT USE SHAW!! GO WITH ANYONE ELSE BUT THEM! They failed to provide me with information and charged me an additional 350$ out of no where. No one was able to help or give an answer so I was just stuck paying it. If you do decide to go with them, make sure you call them and have them record everything!!!!! read more

Not sure why some marketing genius at Shaw thought it was a stellar idea to do a door to door campaign in the middle of a pandemic. Even the die hard religious pests have stopped during this time. With many people working from home, they are also not making any new friends by interrupting a working day/meetings, etc. Yesterday my door bell rang. I ignored it as i was in a virtual meeting. It range again - and then again. Then there was pounding on the door. I cut the meeting short thinking there must be some emergency only to find two people in Shaw jackets. Yes they were wearing masks but it was a ridiculuous and unnecessary addition to my front door bubble, not to mention the beyond frustrating interruption. I am not a Shaw customer and this has just made me resolve never to be. To add insult to injury when I called the Calgary office to complain, ran into a receptionist who could NOT have been more dismissive. Apparently she feels she is the CEO and above any caller so didn't bother to leave a name since it was prettty obvious a message would never reach anywhere other than the round file. Horrible corporate citizenship and blatent disregard for the intent of provincial health directives to keeping interactions at an absolute minimum. read more

Shaw installed wireless network for us three years ago and now it is not working. I was kind and respectful to the service technician who answered the phone and he told me that he will not be able to help me he said I should phone Best Buy. So I asked for his manager and after talking for half hour the manager at Shaw said the same thing we won't do anything for you the best thing for you is to call Best Buy geek squad.I have been with Shawn for over 10 years and they always treated me really good. No they tell me that they can't help me and is really sad that they give that kind of service for a customer who has been loyal for over 10 years. read more

I got free internet for 6 months so I didn't notice that I wasn't getting any bills. My internet got disconnected so I phoned to see why and waited over an hour to speak with someone. Once I spoke with someone it turned out my email was off by one letter. They made the mistake and charged me an additional $100 to reconnect. I never received any notice. They kept saying I should have used the app but I was unable to because they entered my email incorrectly. read more

Been a customer for years and they still can't get it together. Just uninstalled their INVASIVE phone application because unbeknownst to me every time it updates it takes more and more space on your phone. Up until a point where it just won't work anymore and log you out repeatedly. The told me my phone does not have the space for the app. I had the app for over a year and only NOW it stops working? The solution was to get the app on my PC instead. WHY THE HELL WOULD I WANT YOUR INVASIVE APPLICATION ON MY PC!? ARE YOU GUYS A SPECIAL LEVEL OF STUPID!? I demanded compensation and they refused. So I will now choose to pay them whenever, however, and if I happen to feel like it. I've been a loyal customer for years and their customer service leaves MUCH to be desired. Love how they try to keep screwing with me though. Too bad this is the best internet out here for where I am else I'd take my business elsewhere. If you can. DONT USE SHAW. If you want the convenience of their application you better have a DAMN good phone with PLENTY space so they can take it over completely :) read more

I have a WARNING ABOUT SHAW to anyone thinking of switching to Shaw as a new service provider. Stay far, far away. The telephone sales rep will not disclose important information regarding your account. When questioning the small print, she might reply something like "OH - I thought we discussed that". Be sure to get everything in writing. Thank goodness we did. We did not receive all the TV channels promised - in writing. We called to question the lack of TV service and she will say that she has to charge you more to get all the channels she had originally promised, in writing at a set price. When she refuses to help you without upping the charges, she will then refuse to escalate the call. She absolutely refused to let me speak to a supervisor or manager. STAY AWAY FROM SHAW !!! #shaw #lousyshaw #badshawservice #bewareofshaw #stayawayfromshaw read more

I called Shaw to have them cancel voicemail and call waiting for my elderly mom. They said no problem and did it while I was on the phone. As it turns out they did not cancel so I called again and after 3 people and one hour of my time, they told me they would no longer offer the promotion if I cancelled call waiting. Customer service is horrible! For safety reasons I need to call my mom and get a busy signal. If there's no signal and it rings endlessly I don't know if she's in medical distress or simply on the phone. Over to Telus for us. read more

These people would not give me a 5 day extention on a $ 210 bill so I said F'M and went to telus, got a better deal just because I was leaving shaw . read more

How about no stars because I ordered a mail order internet box that never showed up until it had already been set up through a different provider and had 200 in fees built up. So I immediately brought it back a) because I didn't need it and b) because you don't charge a service fee for something that never gets set up then add 200 and send it off to collections. I don't care if I have to go to CBC news to get this made right I will. read more

I just called Shaw Direct to cancel my subscription as I have moved to the US. I was informed that I have to give 30 days notice. I strongly objected, so the agent also said that it is a CRTC requirement (NOT TRUE) in effect until January 2015. I pointed out that this notice period is not a requirement by the CRTC; it is a Shaw policy that Shaw can waive. I argued that I am no longer living in Canada and I haven't used the service in years, so I don't want them to take another payment from my credit card account. The agent wouldn't budge. I looked up the CRTC rule - it does NOT require Shaw Direct to insist on a 30-day notice. In fact, this business practice will be PROHIBITED after January 23rd, 2015. Shaw Direct could and should choose to waive its own 30-day policy. Shaw has competition from Telus, including others. It is very short-sighted to insist on another few dollars. I would never use or recommend any Shaw service again. read more

I would like to give negative 5 starts. Most incompetent customer service. I cancelled my account and moved out of the country and Shaw continued to deduct money from my bank because I had auto bill payment. I called the bank to stop payment moving forward. Shaw still owes me $155 and they can't figure out how to return the money. Tired of long hold time with customer service. I have never seen such abysmal incompetence with any other service provider in US. read more

Shaw customer service is abysmal. Getting in touch with anyone to help is almost impossible and it has been getting worse, with excessive wait times, chat disconnects, the MyShaw option suddenly dropping, etc. I believe Shaw is restricting access in the belief customers will just WAIT. This approach will eventually fail. read more

BUYER BEWARE. I have been with Shaw for more than 20 years and have always been a satisfied customer. Something went south this year, and their service took a dive. Before changing to another service provider (I am a loyal customer and wanted to give them the benefit of the doubt), I asked Shaw if they could meet their competitor's offer (better quality service at lower price than Shaw was offering). They told me they could, but they did not tell me that I was apparently entering into a verbal contract with them (a contract I never received after requesting on multiple occasions.) After Shaw switched us to this supposedly better plan, our Internet was dismal. Needless to say, we switched to the competitor. Shortly thereafter I received a bill from Shaw for $360 with no details on what the charges are for. I have tried to contact them on multiple occasion through phone, chat, and even the Better Business Bureau (the only thing they have actually responded to), but they still have yet to produce a contract or be able to tell me what the charges are for. I have spent more than twenty hours trying to deal with this bill, which is ludicrous! It is impossible to get a hold of anyone, and when I do the calls seem to always get disconnection or I am put on hold until I give up waiting. Shaw has now sent the bogus charges to a collection agency, and are threatening my flawless credit rating if I do not pay. I will not pay on principle. They have shady business practices, zero customer service, and terrible Internet service. I highly recommend not engaging with this company. read more