In the past, we have worked with Mr Guerrero and had a positive experience. Four months ago we started the process to refinance our home. This time our circumstances were not as simple as they've been in the past. First, Shaun assured us on multiple occasions that this would be simple, you'll skip a couple of payments, it will be all fine. You can get caught up. Instead, the process got longer and longer. We knew it was a tough loan , but we were told by Shaun repeatedly, you have an approval, you'll be signing docs within in a week, etc.
This went on for three months. During the last month, Shaun has been extremely difficult to contact, ignores messages, does not respond for days if at all, and passes the buck to other people. Today we were FINALLY told by Gary J. at Alterra home loans that our loan would not pencil out. It's disappointing but at least someone was finally honest with us.
We will not do business with Mr. Guerrero again, and would not recommend him to our friends or family. read more