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    Frank Ellerbroek

    5.0 (5 reviews)
    Closed 8:00 am - 5:00 pm

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    Mortgage services

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    3 months ago

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    Frank E.

    Thank you Linda! I really enjoyed working with you again.

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    7 months ago

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    The Shane McGraw Team - From one veteran to another, I have dedicated my career to helping military families buy and refinance their homes. #VeteranOwnedBusiness

    The Shane McGraw Team

    (12 reviews)

    Definitely think twice before contacting this business, or prepare yourself for a lifetime of…read moreendless solicitations - for all eternity. Many years ago we foolishly called and asked them a few questions about refinancing our home. We ended up going through our bank instead (smart move). But our contact information will be forever burned into their whack ass soliciting departments harassment list, apparently. We regularly get unsolicited calls, voice-mails, text messages and emails from this group, regularly. We have never used this companies services, and never will. I have called (multiple times) and asked to be removed from their solicitor call list, I have replied "STOP" to unsubscribe from their middle of the night text messages, I have emailed them multiple times begging them to stop harrassing me. It's of no use. They will forever fill my voice-mail box with their fake/friendly pre-recorded garbage about how low interest rates are right now. If I ever need to refinance my mortgage or buy another property, it certainly won't be through these clowns. Zero stars. Negative stars even.

    Hi, I am Laura Hahn and my husband is Ron Atwood. I found Shane McGraw when I was looking for a…read morelender that worked with veterans, as Ron is a veteran. Shane worked with us to purchase our house in Stanwood WA in 2015, and has just recently worked with us to lower our interest rate, and receive an equity loan so that we can make some additions to our property. Both of these times we worked with Shane and his team, it was like working with family. A trusting relationship was built, knowing that Shane and his team had our back, our best interests at heart, and a sincere interest in us getting our goals met for our home, our dreams, our family! Shane's respect, honor and joy he has working with veterans is apparent in all his actions, and for this we will continue to choose The Shane McGraw Team!

    Shaun Guerrero - Go Hawks

    Shaun Guerrero

    (5 reviews)

    0/10 would not recommend…read more Myself and my partner attempted a refi that started 4 months ago. Despite all the promises and assurances that this would be easy, the process was anything but. Early on there was a lot of issues getting ahold of Shaun and getting a response in a timely manner and it got worse over time and ultimately ended up with no communication. Perhaps he just abandons and ignores his clients when he realizes he overpromised and will be unable to deliver? Overpromise and underdeliver seems to be what happens in transactions with Shaun. At the beginning it was "we just need you to do A, B and C and you'll be looking at a 30 day close". Well once A, B and C were done, we found out that "D" was also needed. Then once D was completed it was "oh now we need you to do 'E', and so on and so on. It never ended. Once we thought we were finally at the end and Shaun was promising a close by the end of the following week, we spoke with the loan person and they said it was at least 3 weeks out. Ultimately after getting jerked around for 4 months, we finally made the call to move on and cancel our application. We never did hear back from Shaun, which really solidifies my belief that one he realizes that he's not getting anything out of the deal, he'll drop you like a hot potato and no longer answer or return your calls. All in all, after a terrible experience and a wasted 4 months, I absolutely would not recommend anyone to do business with either Shaun or CrossCountry. Save yourself the headache and hassles and look elsewhere.

    In the past, we have worked with Mr Guerrero and had a positive experience. Four months ago we…read morestarted the process to refinance our home. This time our circumstances were not as simple as they've been in the past. First, Shaun assured us on multiple occasions that this would be simple, you'll skip a couple of payments, it will be all fine. You can get caught up. Instead, the process got longer and longer. We knew it was a tough loan , but we were told by Shaun repeatedly, you have an approval, you'll be signing docs within in a week, etc. This went on for three months. During the last month, Shaun has been extremely difficult to contact, ignores messages, does not respond for days if at all, and passes the buck to other people. Today we were FINALLY told by Gary J. at Alterra home loans that our loan would not pencil out. It's disappointing but at least someone was finally honest with us. We will not do business with Mr. Guerrero again, and would not recommend him to our friends or family.

    Beth Moore - Summit Lending

    Beth Moore - Summit Lending

    (1 review)

    HIGHLY RECOMMEND! Passionate and Knowledgeable…read moreWe were referred to Beth and instantly we loved that she was responsive, passionate, knowledgeable and local. We knew we were in the right hands for this purchase. She guided us on each step and clearly communicated what was needed. When we had questions, she answered us day or night. When there was a hiccup, a delay or an issue where we needed to make adjustments, she had the expertise to offer alternative solutions. With her knowledge and her constant communication, we were able to close on the purchase of our home in record time in just mere weeks and in doing so, saved us $1,000's. She always acted in our best interest and reminded us to see the value in our offer. She has made it possible for us to permanently call Downtown Poulsbo home and we couldn't be happier! We would work with her again in a heartbeat!

    From the owner: Providing innovative service and mortgage guidance to help…read moreselect a loan program for each individual client is my main goal. I love working with people, and I enjoy forming relationships with my clients built on trust, integrity and hard work. Available during business hours and after hours by appointment. Please don't hesitate to contact me should you have questions about your current mortgage, prequalification for a new mortgage or any other home-financing needs. Also, please feel free to pass on my name to any friends or relatives who you think may benefit from my services. Referrals are the highest compliment I can receive. I look forward to working with you! NMLS# 1501604

    Frank Ellerbroek - mortgagebrokers - Updated May 2026

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