1. Shaun Charles Med Spa

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Wakefield, MA

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Shaun Charles Med Spa

5.0 (1 review)
Closed • 10:00 am - 4:00 pm

Services - Shaun Charles Med Spa

Nonsurgical body sculpting

Laser hair removal

Shaun Charles Med Spa Photos

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10 months ago

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Semper Laser

Semper Laser

3.7(29 reviews)
2.3 mi

I've had 8 laser hair removal sessions at Semper Laser in Lynnfield now, and I can confidently say…read morethat both Armine and Bryana are fantastic techs! They are incredibly thorough and make you feel as though they truly care about giving you the best results possible. They treat each area with the same level of care and attention as if they were the ones getting lasered themselves. I am also extremely impressed with Janira, the Sales Manager. During one of my recent appointments, an issue arose where one of the machines was down, so they were already running behind and trying to reschedule clients. On top of that, I arrived late after being involved in a car accident on my way to the appointment. Janira was incredibly understanding, and her customer service skills truly shined through. She did everything she could to still get me in that day, and I could see how hard she worked to make it happen. Very impressed with these ladies! This is what true customer service looks like and exactly what makes people want to keep coming back - and recommend Semper Laser to others as well!

Horrible service and extremely poor communication! Keep in mind that I live an hour away, so…read morecommuting back and forth takes me two hours. I arrived for my scheduled appointment only to be told that it had been canceled. **No one notified me beforehand.** I asked if someone could accommodate me since I had driven an hour to get there. The employee told me she was new and couldn't help, but that her manager would call me. I was absolutely livid. **The manager never called me.** It wasn't until **two months later**, when I left a voicemail regarding a refund, that I finally received any follow-up. I have also been in contact with corporate, and Michelle told me that similar issues have been happening at this location. But she also hasn't found a resolution or returned my emails. Overall, I have repeatedly explained that I want a refund because the service and communication have been horrible. I received one email and one phone call weeks later, and there is still no resolution. **This entire experience has been extremely frustrating and unacceptable. I would not recommend this company based on the lack of communication, poor customer service, and failure to resolve my issue.**

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Shaun Charles Med Spa - medicalspa - Updated October 2026

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