AWESOME COMPANY! Great product, Great price, Great people…read more- I'd go work for them if I could do what they do (FYI - I can't!)! From our first low-pressure consultation with Allen, to scheduling measurements with Nancy - and her INFINITE patience with us pushing out the timeframe due to other work being done at our house, to Steve and the amazing installation crew, our experience with Pinnacle was easy, professional and top-notch from start to finish! We love the new windows and highly recommend this company! Great job - thank you for everything!!!

I had heard good things about Pinnacle so I decided to get quote to replace my windows and possibly…read moremy doors. I received a called from a gentleman from pinnacle later in the evening after an morning email dialogue with a person from pinnacle. As we began to work out scheduling, he asked me if my wife was going to be around for the appointment and I said no, due to the fact that she would be on assignment in California. And not only that, the home is in my name solely. He proceeds to get nasty with me, tells me, "I likes getting a check so if your wife will be there then I'm going to cancel the appointment" and he hung up on me. I was dumbfounded. But what he didn't realize is that I had the phone on speaker due to the fact I was taking my Wife to the airport. My wife and my Aunt heard every word he said and they were just as dumbfounded. Pinnacle really screen who they have calling and setting up appointments because this call was totally unprofessional. Well, there are Plenty of great window companies to replace my 23 windows. On to the next one.

We could not be any happier with UWD of Atlanta. We always get 3 quotes for any major renovation…read moreand their quote saved us over 10k from the next closest estimate. Charlie showed us different options of things that we could do to save money without changing the footprint. Eugeniy kept us informed on the timeline as the windows were being made and then as the installation crew were installing. The installation crew were very tidy, professional and had all 32 windows installed in 2 days. Eugeniy stopped by to inspect the work. Completely seamless for us and by far our easiest home renovation project. I highly recommend Universal Windows Direct Of Atlanta.

I had a fantastic experience working with Universal Windows Direct. We had six windows to replace…read more(which met their minimum) and the owner Eugeniy responded to my Yelp request quickly, scheduled my consultation for the same week, and was responsive through every step. The sales person Charlie met with me and took the appropriate measurements, was respectful of my time, and gave us plenty of options. Their professionalism was what sold me on the company--they were not trying to upsell me, or overcharge like other companies would (one other company gave us a 3 hour sales pitch and quoted 20k for the same six windows). Universal gave us a reasonable price and didn't take up unnecessary time. Eugeniy personally ordered the windows to the custom measurements, and when they arrived he brought one to store so that it wouldn't be damaged in transit. He had recommended that we install a new window in our exit door and it was the right call--that entire area looks much improved! The installers were prompt, professional, and the end result was clean, precise, and expertly done. Eugeniy himself came to check the quality of their work and made sure it was done to his standard before receiving the final payment. It is difficult to know who to trust with these projects--if you're looking for knowledgeable professionals who will meet your budgetary and time constraints, with great communication this is the company you want to go with. We will definitely be back in the future for other windows in our home!

Juan did an excellent job from start to finish. We needed…read moreinterior double doors for a bonus room and had trouble finding a contractor to do the job. The size wasn't standard, and required additional work to the frame for the door installation. Juan came out quickly to take measurements, ordered the doors, then installed them in a timely manner. He was very respectful and cleaned the space he worked in. The doors look great and they work perfectly. I highly recommend Juan!

From the owner: JD Doors & More is your superior door and window company.read more

I have never had such a horrendous experience with a company EVER. Unethical, predatory employees,…read morespineless owner. I reached out to several companies back in May 2024 as I thought there was an issue that required window replacement, but it turned out I could fix it with caulk so I did not proceed with any quotes. My quote was done by Jeff. During my quote session, Jeff made several comments that I took as a misunderstanding of social cues, but I now know were not. Two months after my initial quote, I received a text message from Jeff's PERSONAL device. Prior to this, he had only communicated with me via a work device. This text from Jeff was disturbing, inappropriate, and concerning from a safety perspective. Jeff ABUSED his access to customer data to hit on a customer nearly HALF his age. I was hesitant to reach out to the company as I did not know these men (The owner, Mark, and Jeff) and feared retaliation; however, I did not want this to happen to another young woman so I left a review through the BBB. Mark reached out within a few hours expressing his apologies and disgust with Jeff's actions and assured me Jeff would be fired first thing Monday morning. I spent the weekend beefing up my home security system just in case. Come Monday, I hear nothing. Which was fine at first. Tuesday morning, I received an email stating that Jeff was not fired, that Jeff was a "good man", it would "be a loss for us to have to let him go", and asked for my forgiveness. Our definitions of what make a good man are vastly different. I also let Mark know that I would not be manipulated into offering my forgiveness for the sake of politeness or either of their consciences. After letting Mark know of my disappointment, I was told that Jeff never meant to send the text but "accidentally" pressed send while editing the text. This does not explain how Jeff got my phone number on his personal device in the first place. The argument they may use was "there was a discussion about his motorcycle while he was in your home and wanted to follow up on that conversation" but I invite whoever reads this to put themselves in my shoes. A man whom I do not know is in my home and is rambling about his hobby. He already inappropriately hugged me when he saw I owned power tools. Would you feel safe as a petite woman telling a strange man twice your age and twice your size "no, I do not care about your bike. Please leave"? I have already told all of my friends never to use this business due to the lack of ethics and a spine from the owner and its' employees. Your personal information is not protected and enlisting this business to do work to your home is only putting yourself, your wife, your daughters, and your family at risk. My intention here is not to get Jeff fired, but to notify my neighbors and fellow Cobb residents that this business is untrustworthy. His actions regarding this matter are well within his rights as owner and they show his backwards priorities, lack of character, and bad morals. But it is also within my right to protect other women and homeowners in the Cobb area from people like this.

I have used Atlanta Area Window & Door 2 times for front door installation at two different…read moreproperty locations. The first time, I'd give them a 5 star. But the second time, I'm giving them a 3 star. I don't have much to say about the first experience since I thought that they did a great job that I hired them for the second job. However, the second job was riddled with issues and heartache. I shopped for quotes from different companies and I awarded the job to Mark and his team. The reason I award the job to Mark is not due to the price but due to the thoughtful and experienced comments he made and when he addressed my questions. I thought that this guy was someone who care and was not in the job just for the money. However, Mark is not the one that actually does the door install. He had a different team install the door and that would be fine as long as there were no issues with the door install. But there were issues. The installation team are great people - someone you could grab a beer with and chat. But they lacked the problem solving and attitude of someone who owned their own business. Issue #1: After the door was installed, the door did not close well. I had to push extra hard to get the door to shut. I asked the installer if there is something he can do to fix that. He did what he can on installation day (took an entire day to install and they worked past 5pm) and had to come back on a different day. On the second day, they made some changes to the door sweep. This made the door close better. However, this created an issue with a gap between the bottom of the door and the floor. While walking outside at night, I saw streams of light shining from under the front door. This allowed insects to enter my house. I brought this to Mark's attention and asked him not to send the same crew to fix the issue because the installation guy had already told me that he did everything he can. Mark was able to ask another guy to come and fix the issue. The new guy showed up and fixed the issue within 30 mins or less. This guy owned his own door installation business and does the door install himself. During the whole ordeal, Mark showed up on day one to supervise and ensure everything was on track but he did not attempt to remedy the work himself. Issue #2: I paid the original door installers $xx (i forgot the amount) in cash to install a nest doorbell. The doorbell was installed but did not work because a transformer was required and they do not install transformers. I had to pay a separate guy to install the transformer. In hindsight, I would should have paid a separate guy to install doorbell who can also install a transformer if needed. This was probably my fault but I felt like I paid for something that didn't solve my problem. Issue #3: 1-2 months after the door was installed, i noticed that pads at the foot of the door had ripped. I asked Mark to fix and his response was that he would send some pads in the mail for me to fix myself. It's been a month and I haven't seen any pads in my mailbox. I paid almost $6K for doorframe and door (which i still have to paint myself). For this amount of money I was expecting a better streamlined, worry-free experience.

A spring broke on one of our garage doors. Our vehicle was "stuck" in the garage…read more Paul (owner) took my call, gave a rough estimate, and arrived with Luke within two hours! Other than the spring repair, they discussed other "wear 'n tear" hardware that should be replaced, and also gave estimates on full door replacements (wasn't interested at this time). No high pressure sales pitch, just options to consider. They also fixed the sensors that weren't working on the other door, and installed a wireless keypad for convenience's sake. I thought the final repair costs were reasonable. Very friendly and polite and knowledgeable!

Jim McDonald is an excellent tech Quickly evaluated and…read morefixed the problem Gave me some options to upgrade my garage door without putting a hard sell on me. I really appreciate that when I'm ready to upgrade. This is the only company I'll call.

I just texted the owner this text. Thought I would post it here as well!…read more Hi Jerry - this is Lisa. Your guys installed my front door yesterday. It looks amazing!! I just wanted to say that the entire process from when we walked into your shop to installation was seamless. I am so very pleased. I have to say, I was a bit nervous about if the door would fit, etc. Your guys were so great and eased any concerns I had. My husband and I both said we wish they could stay and just hang out They were very professional, efficient, and their work is perfect. You don't get to say that very often when working on renovation projects! It all turned out better than I could have expected. I give you and your guys 10/10! Thank you!

I'm a little late on getting my review written and posted. We were looking for a new front entry…read moredoor (never mind about any comments on the old one) and I searched all over for doors. Some places out of state and finally, fortunately, found JD's Glassworks. I called on a saturday right before closing and Jerry's son had no problem taking the call and talking after their official "we're closed" time. He sent information in e-mail and after a few days of talking, looking at photos of doors and even photos we sent of the front of our house, he put in a selection of doors we liked. When the time came to get ready to order, the main Jerry, the dad, came down from Woodstock to our house (100 miles) and spent a few hours measuring and drawing a template. He called the next day to double check a couple of measurements. They really go to the extreme to make sure things are just right. The door was finally ordered and we expected a wait of about 3 months for it to be built. When the door was about a week away they called to set up a time for installation. The installation crew showed up on time, and did a meticulous job of installation. The floor was covered from debris and everything went in perfectly. The installers were super friendly and really knew what they were doing. All is good with the world. The door looks amazing, fits and operates without a problem. I highly recommend JD's Glassworks.