So far, I can't say enough about the care my HWP and broken hip is receiving! It doesn't smell,…read moreit's clean, the staff is 5 star quality. I cannot believe how fortunate we are that they had a bed for us. The CNA's are out of this world!!!

Lowest quality care you can possibly get in a place that has been in Redding so long. Do yourself a…read morefavor and stay away from them. Zero care about your health and the food is gross. Homeless living a better existence. They lock you up without any sunshine. Stay away from them. Done No stars but yelp requires.

The quality of care given is very neglectful. The medical staff ignores patients needs and hygiene…read more I have seen patients fall out of bed and the staff didn't seem to care. When I asked for pain medication for my loved one, it took the staff almost an hour to get. So my loved one sat in pain. I don't recommend this place for anyone, but if you're having to go to a place I would recommend any where other than here.

If your love one is in the hospital and has a choice of where to be discharged do not go here. The…read morefirst reason is they are unstaffed with nurses, and aids. Most the ones they have are good and are nice, but management/owners load them down with to many patients, and they cannot be in two rooms at the same time. Mom had to continually hit here call button to try to get attention for someone to eventually come. The second reason is food. I would be there at some of moms meals, and she would taste and, start crying. I would say mom what is wrong? She said the food is horrible. Wanting to prove her wrong I said here, let me try it. I tried it and SHE WAS right, most the times just complete tasteless cheap slop. Mom continue to loose weigh here as she would taste a meal and then let it go back to the kitchen. We brought her some meals just so we would know she was eating, but were not able to be there for every meal. How are patients supposed to get strong and recover to go home when they do not eat healthy good TASTING food? The third thing is the rooms are small, and the place is in need of a remodel.

As an employee in various capacities of nutrition, marketing, sales and community engagement, I…read morehave interactions with the staff on many levels. I see everyone's investment and commitment toward the common goal of quality client care; I see the efforts put forward by everyone on the team to provide the best service possible to our clients. The team works beautifully together to accomplish the tasks at hand, which can change quickly. Communication and leadership are key elements to meeting the many changes and challenges that come with client care needs. Advanced Care Life Services has won Best In Southern Oregon 3 years running... the continued commitment to excellence, communication, and client focus by the owner and her team is exactly why.

Michelle and her team are incredible! The loving and professional care they gave our mom and…read more family was beyond exceptional. I highly recommend ACLS

My grandma was sent their after 2 surgeries no one would help her to use the bathroom so she risked…read moreit and then urine and feces were not taken out in over a day it Stunk really bad they would answer her call button and never checked on her. They were supposed to give her a shower but didn't and left her in dirty clothes...so she had to sign out and get care from home..

A senior member of our church was recently sent here for rehab before transferring to another long…read moreterm care center. The family watched on as we did as well that this patient and his roommate were purposely ignored. I will say there was one aid Cody and a nurse named April that did an amazing job and when on shift would ensure to respond to call lights. Many of the other aids and nurses could be heard saying just turn the light off they will be fine. Care was subpar. A rabid dog gets better care. Do not bother complaining to management as they say write a letter and then sweep it under the rug. Ombudsman was of no help as the rep I spoke to stated that they have never heard or seen any wrong doing. Do your research. I have sent formal complaints to Magnolia Holdings the parent company.

I just want to say thank you to Pineapple and all she does, also thank you to therapy and the…read moreNurses as well also the CNAs. I'm so happy to go home soon.once again thank you for everything.

I would leave zero Stars if possible, worst facility I have been in in a long time, overcrowded…read morewith very poor renovations. Extremely crowded and very unorganized while being the least secure facility. No security cameras nor a security guard anybody can walk in at any time and go anywhere. Not to mention they lost my mother-in-law's wheelchair and I had to search the entire facility for it then take a wild guess at which leg rests belong to her because they had the entire chair packed full of others belongings the only saving grace of this facility is the staff is nice. There's obvious evidence they just painted over black mold I scratched some of it with my thumbnail and yeah it's black mold. Do not take your family members here

Very pleased with the care from this facility. They took excellent care of my grandmother.read more

I recently spent a few weeks at Royale Garden for some PT and rehab i can only say they were GREAT…read moreThe PT staff was very kind and attentive. And the girls on the wing i was on always went out of there way for anything ii asked for. i don't remember all there names one was Stacy and the one i delt with the most was Michelle but, they were all very kind to me. The person that stood out the most was Tonya the day time LPN Royale Garden is lucky to have staff like her. Thank you all for your kindness Mike Rodgers

This is my first visit. From what I've observed it's a good place. My grandfather is here in his…read moreending days and the staff seems to take good care of him. His nurse walked in and he lit up. (He's non verbal) but the face he made said it all. Thank you to the staff. I know it's a draining job. But us grandkids appreciate it!

I've been hearing horrific things about the new administrator, Patrick Cossel…read more He fired all of his best employees, so he could hire inexperienced, lazy workers who wouldn't report him. Now, the facility is extremely shortstaffed, and the patients are suffering! He has taken away the patients peanut butter, hot cocoa, cheese, sticks,, sandwiches, ice cream, and phones. The turnover rate is incredibly high because of the poor management and lack of care for the patients..

My dad is up there for going on 4 days seems to be a good place. The little tv wasn't working but…read morethey called a maintenance guy to fix it. The nutritionist was very helpful and let us k ow there was a paper explaining policies, etc I would give it higher rating if it was warmer in rooms and small bed tv wasn't working.

Becareful who you put in Charge of your care or your loved ones…read moreBelow level of Care, took over an hour for Pain meds 25 minute to be helped to restroom, Bed Food no change of bedding shower 2x week if they show I discharged myself no help packing My stuff, I was in for foot surgery no weight bearing meaning I couldn't walk This is an honest review

I Used to be a nurse and I found their care below average.? I would not recommend them to anyone…read more I am on hospice and was in tremendous belly pain one morning and I made the comment that I would rather die than be in pain like that. Well they took that and ran with it and had me sent to the hospital for a 72 hour suicide watch. I told them I was not suicidal it was just a manner of speech. So they said they would pack all my things and send them to the hospital with me. Well they didn't they missed a whole closet with some of my brand new clothes and coats and I'm having a hard time getting them back now. I'm not the one that left willingly and they are responsible for my things so I've been trying to reach them so that I will have a quote this winter. Some of the nurses were very nasty. The CNA's didn't seem so bad

I posted a  negative review previously due to disatisfaction wit9h a nurse and some problems with…read moreaides. The facility no longer has this nurse working with me, I have another nurse who works with me at all times. The aides have improved on call times and the facility has successfully kept Covid out. I would have left here if it were not for some people who stood out from the rest, Nurse Helen, Nurse Genna, Desi the med aide and CNA's Welly and Shiree. There are many others who are appreciated and make this place livable but it would fill up this posting. I will remain here until I can correct some issues with my health and can move to assisted living, but for now I am satisfied with the changes they have made and would reccomend it, it far surpasses the two facilities my parents were in.