John Sharp (owner) and Brad Witmondt (site manager) get high marks from me for a great overall job with our new kitchen backsplash. It was a very difficult install, with really thin 2X4 glass tiles that broke easily and because of this it did take about 1 day longer than originally quoted, but they did not charge me additional for that.
More important on jobs like this are the service and customer satisfaction shown by the company, and this is where they shine. Everybody is human, and the installer made some mistakes on the finishing pieces of the tile. When I called and talked to Brad about that, he and John didn't even hesitate. They sent out their guys with new tools and additional techniques to recut and reinstall the tiles that looked mediocre. They are really committed to doing things right, and over and over again I heard -- "make them happy, let's finish strong" from the owner. That "whatever it takes" attitude was very refreshing and assuring as a customer.
In an era where we hear horror stories on shows like Holmes inspections where contractors do a job and just leave and never want to deal with you again or fix issues, it's nice to find a company that takes pride in its work, is honest, and really puts the extra effort in to make a customer happy.
We'll use them again and recommend them! read more