My app for my comcast email somehow disappeared about two months ago. I was unable to get it back…read moreagain, even with google instructions and stopping at a T-mobile for assistance. I made an appointment with this service center. My greeter escorted me to Christian's area. He was completely able to add this feature once again to my iphone 11 without any hesitation! He is friendly, helpful and of course, technical as well. I heartily recommend this business for any of your comcast/xfinity needs.

I was with out service for two week. I went to this comcast store…read more was told I would have to fix it myself and gave me a replacement modem. That did not solve the problems. Went back and waited an hour to talk to an service rep who could have cared less. I asked to talk to a supervisor she comes back 10 minutes later and tell me he does not have time to speak to me.I called customer service and they said they would send out a tech at no charge.Came out,did not fix the problem and charged me $100.00. Comcast is the worst company ever.All they are is money hungry, no service, ripoffs. Stay clear of this company.Do not get involved with Comcast . You will be sorry if you do. Read the other reviews. Bad company!

I'd love to give 5 stars, but my experience overall was not worth more than 2.5 stars. The…read moreadditional 1.5 stars is for LISA G, who was fantastic! I came in today to purchase a new phone, and when I first got in it was very busy. Waited about 10 minutes to be seen, which was fine. At first I was seen by a guy named Rick - who was super low energy and super monotone. He helped me purchase my phone and attempt to set it up until some issues arose with the ESIM. He tried his best the first time, which I appreciate, before trying again a second time and just standing up and walking away from me to help another customer. I realize customer service is important, but there were four other sales reps and one manager who could have helped this person purchasing internet. He told me "just give it time," and walked off. About 15 minutes later he told a woman to come help me, who sat down and was professional and to the point. I found out later on in the experience that her name is Lisa, and I have to say, she has the best customer service and seems to genuinely care. Her colleagues would go to her and ask questions, and she would help. She also was quick to engage with every customer walking in, but didn't leave me in the dust or confused as Rick did. Long story (and 3.5 hours later) short, my ESIM was still not set up, and Lisa called customer care twice to try and fix my issue. I eventually left the store and called customer care myself, and miraculously my ESIM worked. Decent experience overall, but wouldn't have been so good if it wasn't for Lisa. Lisa, thanks for saving my visit and doing a great job overall!!

I wish I could put 0 !!!! customer service is horrible, as soon as I walked in the door they were…read moresuper racist because they saw I looked latina even thought I was actually born here and speak perfect English!! Do not recommend coming, please save yourself the trouble and mistreatment !!

I can't say enough about the wonderful service our family got from Roger and Greg who are both so…read morepersonable and helpful. Verizon is lucky to have them as they are both exceptional employees. I have to be honest, I've always somewhat dreaded going into any Verizon store due to how long it usually takes to get a new phone but this store is so efficient and friendly, it didn't seem long at all. These two men are wonderful representatives of what Verizon employees should be like and we gave them new nicknames "Hot Rod" and "Greg the Great". Have some fun with them and surprise them with their new names and I hope your time is as pleasant as ours was with them this afternoon.

It started off great! Matt was so helpful to begin with then it turned into a nightmare. After…read moreseveral texting and calling Matt I have just been given the run around for a week straight. So disappointed and ready to switch my service back to ATT if this is just week one. I have put a call into corporate and hopefully they can fix what's been nothing short of terrible customer service.

Very good service. Showed up on time and also took on other mounting tasks that popped up on site…read moreto complete the job completely

I am a home theater enthusiast and have maintained one for the last twenty five years. I decided…read morethat I wanted to kick things up a notch and find some pros for our new home in Fort Myers. Found Robert on line and he was very responsive as I shared what I was looking for. He gave me a fair quote and we scheduled an install date. Robert's tech team were total professionals. They were very experienced and knowledgeable and probably spent 6 hours on my install. After they finished the installation they patently went over how to use my new equipment. There was a lot to learn and Robert mentioned a follow up visit which he made happen! I love what they have done for me. Wouldn't hesitate using them again. This is who you call if you want professional, reasonably priced pros to install your home theater! Well done gentleman!

Left my S22 on the roof of my car. Was on a very busy parkway when I noticed something bouncing in…read morethe road behind me. Thought it was a piece of rubber from a tire. It was my phone. Pulled over and barely had a chance to retrieve it. It still was "alive" but the screen was completely shot. Next morning I went to the Verizon store on Cape Coral Pkwy and Morgan greeted me and assured me I would be back in business in no time. She was fantastic in getting an S25 phone , which was quite similar to my S22. Within a short time I was back in action with my new S25. It is not always easy getting a new phone because we are all used to our current one. Morgan showed me the ways and abouts of this new model and I greatly appreciated it. I had to go back a few hours later to ask a few questions but had all the answers in moments. Thanks again Morgan!

Skyler, Morgan & Andrew were an absolute pleasure! We worked close with Skyler whom resolved our…read moreconcerns & updates. While Andrew & Morgan were informative & involved, they were a team & went above & beyond towards all of the tasks that we presented them. Thank you!!

I got helped online shortly after and they Have Refunded me the cost of the Plan and today neither…read moreof them are here there us a another guy named Robin Great personality helped everyone while the other guy Guillermo is kinda lost walking around roaming asking for his help while he's helping 2-3 people at a time lol

Danny was great in helping us on the phone even before we got to the store. We live in NW Cape and…read morethe website said we weren't in an area where you can get home internet. Danny walked us through it and had us come in to get the equipment. Turns out we can cancel our century link appointment because we are getting 200mbps through t-mobile For the same price as they offered "up to 40"