We sent a package and told him we wanted it sent UPS and the cheapest way, aka ground…read more However, the kid decided to do it the cheapest way via metered mail.. which I'm reading is USPS. I didn't understand when he said it would take 2 to 5 days for it to get there. Because UPS in Florida is usually always delivered within a day(especially when only going across the state) even though it says it could take two days or so. I even said that is weird bc UPS is usually always only a day or two at most. He just stood there looking at us. I didn't realize he changed the delivery company on us that we requested (didn't even acknowledge that he changed it what we asked for either) until I went to track the package and see that 3 days later it's still not there. So now it makes sense that it's taking three days to go from Fort Myers to Miami, which is still a joke. Mail used to go across the country in three days. I had already been to the post office and sent the letter via certified mail. I went to the UPS store specifically to send it via UPS as a backup/second form of delivery. So now I have the exact package being delivered on the exact day via USPS and I just wasted money. Not happy!

I needed a renewal passport photo. My local UPS store could…read morenot accommodate. This store was the closest second option. By mocking my grumpiness, the friendly staff coaxed a reluctant smile for the photo. $15 later, mission accomplished.

I came in to ship a few different things they can't ship ups but Devin was very polite and helpful…read moreshowing me where I could go.

I have been coming here for over 20 years. I always prefer to give my business to small business…read morethan the government. I went in there this week to mail a certified letter. The tall guy behind the counter looked miserable- was also rude and condescending had a bad attitude. From other reviews here on yelp apparently this is the way the guy is. I asked him for a small 5 inch piece of tape to put on the back of my envelope because I forgot to do it at home. He informed me it was going to be a dollar. A dollar for a piece of tape? I told him I've been coming there for over 20 years and his snarky comment was "we'll go talk to the owner She's outside". I told him I choose to bring my business there for 20 years because it's a small business and nobody else charges for a piece of tape. He threw my envelope down on the counter and said "then go somewhere else- here is your FREE piece of tape". I ended up just paying for the certified letter because I was in a rush, but the owner was walking in as I went out, and I stopped her and said the same things to her. I tried to School her on good customer service. She argued with me about how people come in and they lose a lot of money because of tape. I explained to her sometimes you got to just eat it as a business owner and if it cost you $50 a year in tape to be Customer service friendly then that's a very small price to pay in this environment. She looked at me and was dismissive. Guess the extra dollar she is making on maybe 10 people a year is gonna really put her over the top with revenue. There's another postal place on College Avenue which I'll be going to from here on out. What a fool.

Incredibly unfriendly, disinterested in business, hanging out on phone, should not be in the…read moreservice business.

Gave them multiple chances to remedy the situation. Shipped a painting but broke the glass. Fixed…read moresent receipt no reply. Do not trust. I have had great success with other pack and sends but this is not a trust worthy store.

Arlene has always been friendly, responsive, and helpful when I've gone in! They've shipped a…read morecouple of very important items.. one heirloom and another very fragile item. I couldn't be happier with their efforts!

Pauly is the best! He is super helpful with all things shipping and a great person to be around! I…read morelove that the location is on Alico too! So easy to get to and they are open e wry day but Sunday!

Paul is really helpful. Helped me with my return when other ups places were no help at all. Great…read morecustomer service!!!

5 star customer service at this location. Danielle and Dawn both went out of their way to help me…read morewith designing and printing business cards on the spot, faxing documents, and just connecting as humans and not as a number. Highly recommend this store and those two employees. Wow!! God, those ladies deserve a raise.

We were the only ones in the store. The girl that helped us , wasn't super friendly. Maybe that was…read morejust her personality. It wasn't that she didn't help us, she just seemed annoyed if we asked questions. Maybe she prefers being behind the counter and not dealing interpersonally... The store was clean and organized but customer service could have been a little more engaging ...

This UPS Store is conveniently located next to a Publix and other shops on Fiddlesticks. They are…read morealmost always busy. There is ample parking out front, although it is a busy lot. The employees are alway friendly and professional. I typically take my Amazon returns here and I have sent numerous faxes from this location. I frequently see the employees packing up all types of items for shipping and they do a quality job.

I had a disappointing experience at this UPS Store. I explained that I speak very little English…read moreand used a translator on my phone to communicate what I needed. Instead of trying to help me or understand my request, the employee simply said she did not speak Spanish and sent me somewhere else. I understand not everyone speaks Spanish, but a little patience and willingness to help would have made a big difference. I felt dismissed and unwelcome as a customer.

I went to fax and ship a few items. I was in and out super fast. Pricing was great and customer…read moreservice was even better! You'll be happy if you go here for anything shipping.

I left a review on Tuesday, March 24th. It has been removed. I didn't think that would be allowed…read more You can see my name but the review is not available. Hailey was exceedingly rude from the start. I needed to ship a bracelet and asked which service would be the least expensive. Her nasty reply was, "I can't choose the service for you. " I said, "Fine but if you could give me an idea of the rates I could choose. ". Her answer (again nasty) was : "They're all within a few dollars". So I never did get an answer to my question. Then I asked about insuring the package for the value. Again nasty: "Go back where you bought it; they'll probably do it. ". I explained that I work for the company where I bought it. They do not. Then (nasty) she said, "Go to a pawn shop. "To my knowledge they do not do that. So I also question her knowledge. At that point I said I would go elsewhere. Hailey said, "You're really rude. ". Now I'd had enough so I said, "That's the pot calling the kettle black. ". On my way out Hailey said (very sarcastically), "Have a nice day. I love you. " I have used Omni for more years than I can remember and I was always pleased with the service (Erin)...until now. I will not be back, at least as long as Hailey is there. If this review is removed again I'm calling the owner. I'll get his name from a former employee.

Pretty typical Staples, albeit on the smaller side with not as large of a selection of brands…read moreoutside of Staples and HP. What I did like was the helpfulness of the staff. Three people stopped on their way to doing something else to ask if I needed help or had questions. I was browsing and didn't think I looked clueless, but maybe I'm wrong. The store was pretty crowded on the weekend. The parking lot is not laid out well, though.

I ordered HP print cartridges on a Wednesday from Staples. I was going to go to the store and…read morepurchase the item that they said was in stock, but was promised that the ink jet cartridges would be delivered on Friday, that latest. The item was not delivered on Friday. I then received notice that it was delayed by the delivery driver and it would be delivered on Monday. I called Staples 1-800 number and after waiting on hold for customer service was disconnected. This is the second time Staples has done this to a delivery. I should have known better. Just want to warn everyone that Staples delivery service is very deadline unreliable. Better to go to Walmart or Target.

fast and reliable. staff was friendly And knowledgable. My employer received results in hrs…read more Recommend 100%

From the owner: Prestige Fingerprint & Livescan Services…read more "As unique as your fingerprints" Prestige Services is proud to serve the Greater Lee County community for all your fingerprinting needs. We’re committed to not only providing you quality services, but going above and beyond to ensure you are completely satisfied. We welcome you to visit us and look through our services to see all we have to offer. We Accept : Visa, Mastercard, Amex, Discover, Debit Card, Cash