Sharkie's has good people, but unfortunately, with some poor business practices. I am a PADI Advanced Open Water diver who had not dived in 18 years, so I took a Reactivate course there. Sharkie's co-owner comes from a line of respected SCUBA instructors. He is passionate about diving and patient as well as skillful when teaching others.
The instructor who taught my class was also very good - he updated me on the technology, was patient as I made errors, corrected them, and he communicated well in and out of the pool. His instruction was about as good as one could expect.
Unfortunately, I also encountered the first issue then. Sharkie's pool is six feet deep, impractical to practice buoyancy control. Other shops in the area have pools as deep as 13', way better to deal with gas compression occuring on even shallow dives. When getting certified or reactivating, buoyancy control is a critical skill - learning it well only in open water wastes dive time and harms a coral reef if one sinks onto it.
Then Sharkie's tried to change the price of the open water dive trip, well after I paid, a great way to chase off customers and erode any trust that the owners build up. I understand that the trip was organized by someone doing it for the first time. However, best practices dictate that once a business accepts payment according to the terms they offer, they do not try to change the terms later, much later, in this case. I only agreed to go on the trip only to support a buddy who was getting his initial Open Water certification. Else I would have insisted on a full return and not gone on the trip.
Sharkies wanted to know how many days hotel reservation we needed for the trip. To be able to answer the question, I needed to know which days we would dive and at what time. I wrote emails and texts at least four times asking for the information. Mostly, there was no answer whatsoever. I finally was told which days we would dive but not what time. Inexcusable. All along, the same poor communication or no communication whatsoever on issues central to the trip and, later, to obtain my Reactivate card.
Rather than provide divers with an event schedule early on, notifications came out relatively late, including a mandatory meeting to pick up gear in Atlanta and haul it to Florida and back. I (wrongly) assumed that we would pick up the gear near the dive sites, only finding out otherwise a week before the trip - so I had to change my rental car to an expensive SUV.
We had to sign a rental agreement. I asked for a copy three times, but was only allowed to see it immediately before picking up the gear. We notified our instructor that we planned to dive more after the Sharkie's portion of the trip, so I didn't know if we could to use the gear then. I never could get an explanation why the agreement was a secret. There was no issue with it, but all along, written questions went unanswered for weeks at a time or altogether.
The night we picked up the gear, the instructor announced a change in itinerary, with no explanation. An entire drift dive was now an extra price add-on. I have the email with the original and final itineraries - unbelievable. Again, if it weren't for my buddy, I would have insisted on a refund.
We were told to arrive early for our air fills as the boat would leave without us. The local dive shop actually opened 30 minutes later than we were told, so we waited around in wet suits - a simple phone call could have avoided that. The next day, when again we were told to be sure to get to the dive site early, we waited 3 1/2 hours in our wet suits, which were now cold and wet from the previous day. Luckily, one of the divers brought a big propane heater which we gathered around. Just as our wet suits were finally dry and warm, it was time to dive. Some of the wait was not Sharkie's fault, but a call to the people running the local site would allow for better planning.
But wait, there's more! Six weeks after completing my Reactivate course, I still had no updated card and PADI could find no confirmation that I had completed the course. I asked Sharkie's for an explanation, and was told that they had done everything they could. Without the Reactivate, I may not have been able to get an air fill on the subsequent dives or dive without an instructor. Yet another completely avoidable stress-inducing situation. Finally, my instructor said that he misspelled my name.
That was the last straw. Every lack of clear, timely communication and problem, except pool depth could easily have been avoided with a bit od management oversight, training and a customer-centric attitude. I hope that Sharkie's improves its business practices. Else, I don't see how they can compete with the local dive shops. Those shops are where we spent our money to buy masks, fins, snorkel, boots, gloves, hood and dive knife. That, at least, was a part of the trip that I could control, so I spent my money there instead. read more