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    SpringAdventures,LLC

    5.0 (2 reviews)
    Open 8:00 am - 8:00 pm

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    Divers At Sea

    Divers At Sea

    (16 reviews)

    Buckhead

    So we just left this place (@7:13pm, well after hours) and it was absolutely PHENOMENAL! We are…read morepreparing to go out of town tomorrow and we were unfortunately running behind, and forgot that we needed to get new snorkel gear. We reached out to one of the owners, Dawn, and asked if it was alright if we still came as we wouldn't arrive until just after closing due to traffic. Dawn offered to wait for us to arrive and provided exceptional service thereafter. Her Husband and Co-owner, Bert, took very good care of us. He made sure to give us an array of options and even explained the differences, similarities and unique features of each one. I eventually got it down to 2 different options and just couldn't decide. They were both very supportive and continued to point out the differences for me and coach me through making the right decision for me. Dawn was really patient and assured me that I couldn't make a bad decision as both of the masks I selected were a great option and a great fit. After much deliberation and an hour and change flew by we walked out with two new snorkel sets and huge smiles on our faces. Thank you so much Bert and Dawn! We get to do our favorite activity on our trip because of your kindness and compassion. Don't walk RUN, to Divers @ Sea and allow Bert and Dawn to shower you with some good ol' southern hospitality.

    I unfortunately had a terrible experience with Divers@Sea. I found them in April 2022 as I started…read morethe process of SCUBA certification for an upcoming dive trip to Belize in July 2022. Initially Bert was very helpful in explaining the process and getting me started, assuring me they would do everything possible to get me certified in time for my trip. In June, I visited the shop again prior to my Confined Water training weekend to complete necessary forms and knowledge review. I brought with me gear (BCD, regulator, mask/fins/snorkel) that my grandfather (a master diver who lives in SC) graciously purchased for me as a surprise birthday gift. Once Dawn realized I already had my own gear and she would not be getting a sale from me, the encounter went downhill immediately and was quite frankly the worst customer service experience I've ever had - she had a disgusted look on her face, was rude and refused to engage altogether from that point on. I was then told I would not be able to use my own BCD/reg for the training and would have to rent theirs, which after working with a new dive shop I now know is completely ridiculous and unreasonable. Nevertheless, I completed the confined water training with them as scheduled the following weekend and had a spot already reserved for their Open water training trip to Dive Land Park a few weekends later. After no follow up regarding the Dive Land trip I reached back out and was given the runaround before ultimately being told there would in fact be no trip that weekend or any weekend prior to my Belize trip due to lack of interest from current students. I requested PADI referral forms and wanted no further business with this shop. I was lucky to find Peachtree Dive Center (see my 5 star review on their page) who were amazing and accommodating in every way. They got me in last minute for their Open Water trip to Dive Land Park the original weekend I was planning to go with Divers@Sea. To my surprise, when I got to Dive Land I was shocked to find Bert there with a group of Divers@Sea students after being told they wouldn't be making a trip that weekend. It is clear from my own experience (and others' after reading past reviews) that Bert & Dawn's top priority is making money from equipment sales and they have little to no investment in training aspiring SCUBA divers. If you are looking for anything in a dive shop other than a place to buy gear, I HIGHLY recommend looking elsewhere.

    Vacation Express

    Vacation Express

    (382 reviews)

    Buckhead

    I am writing this review to warn future customers against using Vacation Express. Due to…read morecircumstances beyond our control, our journey began with significant travel disruptions. Our original flights from Dallas to Houston were delayed multiple times, ultimately resulting in a cancellation for the evening because the airline was unable to secure the required flight attendants. Immediately after the cancellation, I contacted Vacation Express to notify their team and request assistance. I specifically asked that our airport transportation be rescheduled and inquired about compensation for the missed night, as we had already paid for accommodations we could not use. I was assured that these matters would be handled and that a review for a partial refund would be initiated. However, during this process, our entire reservation appears to have been mistakenly canceled/mishandled in their system. When we checked our Hilton reservation via the app, it was no longer visible. Upon contacting Vacation Express again, I was reassured that our booking was still active and that everything was in order. Unfortunately, this was not the case. Upon arrival in Cancun, we discovered that our transportation provider (Nexus) had no record of our transfer. Despite being told by Vacation Express that the arrangements had been communicated, Nexus representatives confirmed they had received no such update. We were left waiting for approximately one hour before transportation was reluctantly arranged due to the situation. Upon arrival at the Hilton Mar Caribe, we encountered an even more serious issue: the hotel thought we were a no show, and had no room for us. We were told that we did have a reservation, but this was clearly not the case, and they were trying to cover themselves. While I appreciate them accommodating us, I do not appreciate or accept being lied to. Clearly, something happened with the reservation or the room would have been ready or at least near ready. I again contacted Vacation Express and was told I would receive a return call; however, that call never came. As a result, my family waited over three hours before a room could be secured. Our family paid a lot of money for this trip only to be disappointed time and time again. These ongoing issues indicate a clear breakdown in communication between Vacation Express, Nexus, and the Hilton Mar Caribe. Additionally, due to these disruptions and the initial cancellation error, we missed our scheduled excursion to Chichen Itza. The first two days of what was meant to be a relaxing, all-inclusive vacation were instead stressful, disorganized, and far below the standard we expected when booking through this company. Upon returning home, we worked with all 3 companies, and none of them granted us a refund for any portion of the trip.

    Be AWARE!!!! Terrible customer service. Won't release travel credits back to airlines if partially…read moreused to rebook a flight. Just tell you it's policy. Have to rebook with them. Can't make changes or there are fees. Just poor way to run a business. Don't use.

    SpringAdventures,LLC - scuba - Updated May 2026

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