Cancel

Open app

Search

Casteel Heights Pool

5.0 (1 review)

Casteel Heights Pool Swimming Pools Photos

You might also consider

More like Casteel Heights Pool

Recommended Reviews - Casteel Heights Pool

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

9 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

You might also consider

Verify this business for free

People searched for Swimming Pools 1,456 times last month within 15 miles of this business.

Verify this business

Sweetwater Pools

Sweetwater Pools

2.6(20 reviews)
24.7 mi

We're kicking off the new year in search of a better pool service company than Sweetwater Pools…read more The subpar reviews on this app align with our disappointing experience. Here's why we don't recommend Sweetwater Pools... Inexperienced technicians - unable to answer the most basic maintenance questions. Disrespectful to property - the technicians would disassemble our pool skimmer, using the pole to mix their chemicals (that's fine!), but then not put it back together. We repeatedly asked them to put it back the way they found it to no avail. It felt lazy and disrespectful. Zero communication - really hard to get anyone to call you back to address concerns or questions. To sum it up, we never felt like Sweetwater Pools valued our business or ever tried to salvage it. You have been forewarned.

Not a very good experience with Sweetwater Pools, we needed our pool cleaned after it was opened…read morefrom another not so pool friendly company, we agreed on the contract, made the monthly payment, almost 2 weeks later a guy from there comes out to clean and get the pool ready for summer, he only vacuumed half the pool, and dropped 5 3" tabs in the strainer basket and then he left, his "supervisor" then came out couple hours later, said he would have everything done even if he had to come back out and vacuum again, well he left to after about an hour, sides of the pool were not cleaned, debris still on the bottom of the pool, empty chemical bottle left on the pool deck, left and never heard from him again, called Saturday, spoke with Management but since he is management North, he could do anything, Monday I called the office, told them everything that was and was not done, I was told that the pool techs report stated " the pool was cleaned, chemicals added, and the deck was cleaned up with a leaf blower" I think its pretty sad when employees tell stories to there employers to make themselves look good while making a PAYING customer look bad. Not one word of sincerity or offers to help get to the bottom of the situation, I told them to cancel my NEW account, and was told "ok, have a nice day". out XXX.xx for 5 chlorine tablets and some bottle of chemical!!

Photos
Sweetwater Pools - Paid $750 to get a leak repaired, never came back to see if the leak was repaired  Do not recommend at all.

Paid $750 to get a leak repaired, never came back to see if the leak was repaired Do not recommend at all.

Sweetwater Pools
Sweetwater Pools

See all

USA Management

USA Management

1.0(14 reviews)
19.8 mi

USA Mgmt demonstrated a severe lack of integrity in almost every aspect of their operations. My son…read moreworked for them during 2 summers while they were contracted by Hunt Military Communities to manage pools on military installations. The hiring process was chaotic each time, with training requirements constantly changing depending on who he spoke with. He dealt with numerous employees each summer, and despite completing all requirements, his paycheck was withheld due to claims that he hadn't. It took over a month of persistent calls to get his certification properly uploaded. At the start of the 2024 season, the pool was at risk of not opening due to lifeguard certification issues. Shockingly, the company suggested forging certifications--an alarming practice, especially considering these certifications involve life-saving responsibilities. The clock-in/out app was unreliable, making it impossible to accurately track hours worked. Furthermore, USA Mgmt failed to update their insurance documentation, leading to the contract holder withholding payment, which caused the pool to close for several days. Instead of taking responsibility, USA Mgmt blamed the contract holder for non-payment, while the lifeguards, including my son, went nearly a month without pay. My son's last day of work was 7/27/24, and as of 9/4/24, he still hasn't received 2 paychecks. After repeated calls and follow-ups with a manager named Morris, I eventually sent a certified letter to their accounting dept. I was told 2.5 weeks ago that his checks were sent. When I asked when, I was not given a date and Morris blamed the USPS for checks taking a month or longer to be delivered. I was told again today they were sent and I asked when. He said today and did not have an explanation why he previously told me they were sent. This company's failure to pay minors on time, coupled with their illegal practices and indifferent attitude, is unacceptable. My son isn't the only one facing these issues--his fellow lifeguards have experienced similar frustrations. I am disgusted by their behavior and will be filing a formal complaint with the government to ensure these issues are addressed.

My son also lifeguarded all summer and was paid partially and sporadically. First they said they…read moredidn't have his address to mail the check and excuses went on from there. He never got access to the payroll system. We're filing a claim with the Dept of Labor.

Photos
USA Management
USA Management - Excellent Pool Management Service

Excellent Pool Management Service

USA Management - Enjoying Pool Management services

See all

Enjoying Pool Management services

Casteel Heights Pool - swimmingpools - Updated May 2026

Loading...
Loading...
Loading...