Not a very good experience with Sweetwater Pools, we needed our pool cleaned after it was opened…read morefrom another not so pool friendly company, we agreed on the contract, made the monthly payment, almost 2 weeks later a guy from there comes out to clean and get the pool ready for summer, he only vacuumed half the pool, and dropped 5 3" tabs in the strainer basket and then he left,
his "supervisor" then came out couple hours later, said he would have everything done even if he had to come back out and vacuum again, well he left to after about an hour, sides of the pool were not cleaned, debris still on the bottom of the pool, empty chemical bottle left on the pool deck, left and never heard from him again, called Saturday, spoke with Management but since he is management North, he could do anything, Monday I called the office, told them everything that was and was not done, I was told that the pool techs report stated " the pool was cleaned, chemicals added, and the deck was cleaned up with a leaf blower"
I think its pretty sad when employees tell stories to there employers to make themselves look good while making a PAYING customer look bad. Not one word of sincerity or offers to help get to the bottom of the situation, I told them to cancel my NEW account, and was told "ok, have a nice day".
out XXX.xx for 5 chlorine tablets and some bottle of chemical!!
