Last year I lost my daughter. I called this funeral home because my family always used the main one…read moreon Cedar. Because the one on Warrensville was close to me I chose that one. Because I had to wait about 3 more days than expected to receive my funds for the arrangement I was informed to change the date. I chose not to do this and I switched funeral homes. I asked how much did I owe so they could have my daughter transferred i received a 2,000 amount on a scrap sheet of paper. There was no apology or empathy. After I transfered my daughter I learned that I was being charged for things that were not done for her. I did receive 300 back. However I asked again for an official estimated bill. To this day I never receive it. It was not just about the money. I understand this is a business. However the attitude of the person handling this services lacked any kind of compassion. I think before they pick a body up from the hospital they should say of everything is not in order right now we won't help you. By the way the other funeral home was paid with no problem.

Last year I entrusted my Mother's final arrangements to Ms. Lisa Taylor and E.F. Boyd & Son Funeral…read moreHome on Emery Road. My Mom Transitioned after a long illness and several months in the hospital. Her illness had really taken a toll. Lisa asked for a picture and I am pleased to say they did a great job. My Mom was beautiful and she looked like she was at rest peacefully asleep which was a great comfort to our family. Lisa and her staff were kind, gentle, caring and professional.

I found myself in the unthinkable position of needing cremation services for my mother. I…read moreoriginally chose another place but when my mom actually transitioned they didnt answer the phone. So I called my back up option and boy am I glad I did. They quickly came and offered their condolences. They were very sensitive to us. They even told us to let them know when we were ready to close the bag. Upon leaving they gave us a card and told us to call to set up a time to come in. The following day my brother and myself went to the Steinbauer funeral home in Solon to meet them and pay for our direct cremation (unbeatable price btw). They were professional, helpful and informative throughout the whole process. The guy that lives on the premises (tim maybe) even offered to get a lock of hair for me. Something so small and intimate yet I was to bewildered to think of it but I am so glad I have it. They walked us through the process and gave a us a loose timeline on what happens next. I already had an urn and cremation jewelry (they did not mind putting ashes in the extra pieces) to leave with them. The day of the memorial I went to pick up the urn but there was some confusion and it wasn't quite ready. I was able to take the urn with me to the memorial but would need to return for the paperwork. The guy that lived on the premises (Tim maybe) said we could stop by after the memorial regardless of the time and he would take care of us. We showed up at about 1030pm or so and he was so gracious. I would say that they went above and beyond for us and I would recommend their services to anyone.

Cheap prices equal cheap service. My mother's cremation was preplanned so i thought this would be a…read moresmooth process. I was in the funeral industry for years so i understand what is needed for good customer service and to help a family have arrangements completed efficiently. Took hours for them to come to transport the body to the crematory. I had to track down the funeral director for the paperwork needed for cremation to take place. The remains were not ready when the funeral director said we could pick them up. I had asked for fingerprints to be obtained and after many negatives i wouldn't believe they would even be hers. Don't use this service unless you want more stress at an already stressful time.

This funeral chapel has served the Cleveland Jewish community for years with distinction…read more At a time when it was most needed, I found them to be dignified, helpful, and welcoming to all those in attendance. Additionally, that they handled the arrangements with a high degree of respect. Ample parking is on site, and dedicated staff is readily available to meet the needs of everyone present.

Exceptionally fantastic planning serving, and helping be loved ones who have passed and are to be…read moreburied!

Heritage Cremation is an excellent place to go for your services. The customer service was…read moreexcellent and everything was done in a timely manner.

These folks were extremely professional and comforting. Everything was taken care of in a timely…read moremanner, no worries at all. Going through the loss of a loved one is terrible, it was wonderful feeling taken care of by these nice people.

I paid to have the funeral of a loved one live-streamed so I could view from out of town. I visited…read morethe Rockside location and paid, only to later find out that the service had been relocated. When I inquired about a refund in February, I was informed that a check would be sent to me. I returned to Cleveland two weeks ago and am still waiting for the phone call from the funeral home director. This is the 3rd time I've been told I would receive a call or refund. While I can't speak to the rest of the services, this is an entire failure. I will pursue legal action if I do not receive a refund by the end of the month.

My family used Calhoun Funeral for their reputation in high quality service and overall execution…read more I can tell you that we were not disappointed. Calhoun did an excellent job both in explaining all facets of the service as well as providing support and understanding as we created the programs and communications. Staff were accessible and available for any and all questions and input. Most importantly we felt like we had a supportive partner throughout the entire experience. Top notch experience and would highly recommend.

Brown-Forward has gone above and beyond for my family throughout this process. My grandma looked…read moreabsolutely beautiful at her visitation and we are so happy with our experience with them!

From the time I met the entire Brown-Foward staff they have been incredibly professional and…read morehelpful. The home is immaculate and provides a perfect setting for difficult times.

What can I say about Pernel Jones & Sons Funeral Home. Unapologetically, I can say the following:…read more1. The entire staff were prompt in responding to my family's requests. 2. Mr Jones known forever in my family as "Dr. Jones". Was masterful in making our casket selections; insurance details; hospital coordination; and most importantly being fair on the pricing. 3. Henry, the makeup artist made up my granny and she was as natural as she was in real life. His patience was well noted. 4. The limo driver (can't remember his name) was courteous and had such a pleasant disposition. We felt well cared for the whole day. For this to be a sad day for my family Pernel's Funeral Home made sure to walk us through a very difficult day with true grace. Thank you for your service and professionalism.

This Funeral Home is very unprofessional.. My Sister And I…read morelive here in FL And have 2 more Sister's live in Maryland Were not able to live stream our Brother Danny service..Pernel Jones and sons had all information on their website if you want to live stream on information to link on zoom to connect Today 08/08/2024@ 10:30 a.m. we all connect to the Funeral Home zoom website and no connection I contact the Funeral 2 times during his service and mentioned to them he has 4 sisters and family and friends are waiting for the live stream to connect the answering service Lady says she will have them to call me she returned my call and her response to why we could not connect to his live stream is their internet service was down to a storm..I strongly believe that she lied to cover up because someone from the Funeral Home forgot to start the live stream...my response to her is this will be a memory of his service that his sisters will never get to see his funeral service..my sister and I that lives in FL have worked for a Funeral Home for 19yrs have never experienced anything like this ever before when working with families..all Danny's sisters are distraught and hurting and very disappointed with this Funeral Home Pernel Jones and sons of their unprofessionalism on how they handle our Brother live stream service..

IMO no one should have to, especially at a time of loss and grief, be looking up licenses of…read morefuneral homes and so called funeral directors. But we do. I only found out after the fact. My sister and I were conned by Ben Ranceman. I don't even know where to begin. He was impressed that our father at age 105 was probably the oldest Jewish War Veteran in the state. And then did absolutely nothing to honor his service beyond having some woman had us a prefolded flag at the gravesite. Claimed service members were not available or could not get their uniforms in good order in time. He told us a story of how all the rabbi's got together to determine what a fair price was to officiate at a funeral. $600. Only guess what? As long time members of the temple, the rabbi's services were provided. At no additional charge. Due to our fathers many volunteer efforts with a variety of organizations, we made it clear, since it would be short notice due to timing of the funeral, that the notice should go in the local Cleveland Plain Dealer. He ignored us and ran it in the Jewish News, I suspect, so he would get his firm's name in print. But because the Jewish News is a WEEKLY publication, one would have to be looking at their website to have seen the notice prior to the actual funeral. In other words it did not publish until days AFTER the funeral took place which kept people from knowing and supporting the family as well. Many of the organizations our father volunteered with were not faith related and so in the end, although it couldn't be fixed, so to speak, we did opt to run the notice in the local newspaper all on our own. Consequently a smaller turn out which in turn resulted in our having to pay for refreshments we ordered for more than was needed. The "guest book" and other items were invoiced after the fact, and listed at ridiculous inflated dollar amounts and then he acted as if he deducted the price because he gifted them to us. It was a vinyl ringed binder and not even one page was filled. I for one had no idea of how to get to the cemetery and there was no procession as one would think of. Just hoping to follow the car in front of us; no offer to have the immediate family driven. Very awkward in handling of the casket as far as pallbearers. At age 105 there were few people young enough and strong enough for this task, however much an honor it was. At the cemetery we were handed a shopping bag with advertising/name of the funeral home on it and inside was the "guest book" and a shiva candle. We do not use lit candles in our home for safety reasons. And the guest book was a joke, So I took those items in the shopping bag up to the funeral home location after hours, and left it outside in an alcove, in hopes it would be recycled. The so called funeral director then referred to me as unhinged when he came to find the contents strewn about and wondered what I would do next...throw a rock through his window? He also wanted to exploit our dad's name to his advantage and wanted to create some sort of fund or something with an insurance policy. I forbid his using our father's name or likeness. In short this is imo a very unprofessional operation. BE SURE to look up the "directors" license and/or that of the funeral home before proceeding. TWO months later when the death certificates arrived the funeral home LISTED ON IT was not even this funeral home! It was a place called Godorhazy in the heart of the city of Cleveland. I cannot even put into words how upsetting it was to learn my father was taken out of the area to a place I had never heard of...in fact one I am not sure even abides by Jewish traditions. I have since learned pretty much any REPUTABLE funeral director has the ability to provide services of any faith. PLEASE note this state of Ohio has a Board of FUneral Directors and Embalmers and you can file a complaint via their website or by other means. It is their job to investigate. No one should have to endure what we did.

I want to express my disappointment with this funeral home. The communication w/my family during…read moretheir difficult time was horrible from start to finish. The obituary wasn't even finalized till very last minute before funeral. The fact they paid for services in advance (ie. food, putting obit in Jewish News) that never happened was pathetic. The family had to pay out of pocket yet again for food they already contracted for to now worry about getting reimbursed. Why should they have had to or worry about this? The family shouldn't have had to worry about a darn thing and this funeral home should have handled it all. We did all the leg work, even the Cantor. The thing that hit me hard, was the Funeral procession. Didn't happen. They put the casket in the hearse, and told everyone to meet them at the cemetery. Really? Couldn't put a flag on everyone's car to respectfully and honorably follow the deceased? A veteran to boot!! They didn't even provide a chair for the elderly widow to sit on at the cemetery. I'm sorry, but everyone should stay clear as this company is very unprofessional and not knowledgeable of respect in my eyes. Berkowitz all the way for my family. Hands down!!! :(

This is one of the worst funeral homes I've had to deal with... Not only do they have a shady past…read more(Google the business if you wish) but they don't return phone calls despite multiple calls requesting information on when someone's funeral services will be. The office manager and owner don't seem to have much compassion either for those who may be grieving... There are great funeral homes in the area... This isn't one of them.