Strongly recommend! Al and his team were a pleasure to deal with from start to finish. Scheduling…read morewas easy because they were very responsive. They send confirmation and follow up emails/texts so you can be prepared and know exactly what is going on. Al did a thorough job while also being kind, honest, and dependable. You'll be glad you hired them.

Pro's: came on time and date scheduled. Did quality work on projects…read more Con's: Expect to pay more than double the going rate for all services. Not honest. He will create more of a problem and fix to get more money for the job. Expect to pay a very high price for any fixes. Very poor value for the money.

Quality of service was superb! The heat dropped to 45 with temp outside at 6 degrees on a windy…read moreSaturday. My plumber was helpful in shutting down the water and then recommended this company to replace the igniter on out Lennox gas boiler. The response from the service tech, Noah was quick, informative and professional. Amazing that it was back up and running in no time and at a very reasonable cost.

$600 for 30 mins of work, and a $15 part…read more Service is fast and friendly. I love they way they respond and follow-up, but you certainly pay for it. No rush fees or weekend charges, just a simple fix. I sent pictures ahead of time. The guy was in and out in a half hour. I asked about the huge charge and someone called back promptly. He was very friendly but made it clear... that's our price. I live around the corner and I always like to work with my neighbors. I guess everyone isn't so neighborly.

I had been looking for an honest, reasonably priced HVAC guy since last year as I wanted to replace…read moremy very old HVAC system. I know what this job should cost having had it done at another house I own but the quotes I was receiving were pretty outrageous to be honest, so I kind of gave up looking for a while. Posted the project again on Yelp in the spring and M Heller replied asking for a discussion. After we talked I received a very reasonable quote - much more in line with what I expected. I did my due diligence in terms of exploring the company's background and was completely satisfied. Long story short, if you need plumbing or HVAC work do not hesitate reach out to M (Matt) Heller. He took out an antiquated system and installed a state of the art replacement and it's working great. Anything I requested he acknowledged and accommodated without debate or up charge - he honored the original quote. If you ever need plumbing or HVAC system work, do not hesitate to call on M Heller. You won't be disappointed. His operation is great and he will be doing all my plumbing and HVAC work from here on out.

Matt was super responsive and informative. He was at my house within 24 hrs during the heat wave of…read moreJune

We had no hot water for the past week. I called Crystal and mentioned the issue. Three other…read morecompanies wanted us to replace the entire system which was a huge price tag. I was told that because my system was outdated, repairs would be difficult or impossible. Crystal right out said that's not true and the electrical panel could be replaced, connected me with an electrician and resolved my issue. Her husband Levin came to check the system. Everything is now working perfectly. I highly recommend this company. They're wee upfront and honest.

Kevin did a great job! He was very nice and very nice and professional. They provided quick…read moreservice. He was very informative about some issues with my old unit, and I felt like he cared about the people he serves. His wife was helpful on the phone too.

Matt was very helpful they had him come out within an hour of the initial call. He was able to…read moretroubleshoot the issue I had with the shower and washer machine drain and got it cleared.

The price. They quoted me a price of $1,200.00 I had someone else that did it for $150.00 they…read moretried to make a major job of it the plumber did it in 20 minutes. I will never call them again. This was 7 years ago, and I have put them out of my mind now.

Artie replied to my Yelp inquiry within an hour. He asked knowledgeable questions to help identify…read morethe problem over the phone which saved time and expedited the repair process. I was pleasantly surprised at how quick he was able to schedule the repair, and he was very accommodating with my schedule. When he arrived he put covers over his shoes, and observed all Covid guidelines. His repair work was reasonably priced, thorough, and took less time than I expected. Equally important was his friendliness and genuineness- he is not some technician sent by a big company, he is an independent contractor who understands the value of professionalism and customer service. I found my new plumber!

Artie is skilled, experienced, and extremely knowledgeable. He is very responsive and loyal to his…read morecustomer base and is a stand-up guy all around. I highly recommend Artie for your plumbing needs.

Overpriced and incompetent…read more This company has worked on my house 5+ times over the last month, amassing to nearly $10k, and each time they come, a new problem arises, each problem costing more. Most recently, they came to repair a leaking pipe, and left the same day after subsequently cutting/breaking multiple pipes in my basement, leaving our entire home without water. They even assured me before leaving that I would at least have cold water, then were surprised when I showed them they left me without any water at all. They came back only with a quote for whole home repiping, and not even a quote for just fixing the local spot of damage. I have now had three separate plumbing companies inspect and evaluate the situation after this, and all of them are in agreement: 1. JN Service made poor technical decisions in trying to fix the pipes, in addition to the state they left the piping, and separately in the way they installed my water heater. 2. It's concerning that JN Service didn't even provide a quote for fixing the local issue, and only provided a quote for a full-home repiping. The interpretations are ranging from bad-practice, to predatory. 3. The whole-repiping quote from JN Services was severely overpriced, and it was additionally concerning given that the initial quote had no information/line items besides just listing the rooms in my house that would be involved in the repiping. It wasn't until I pressed JN Service, that they gave a quote with more extensive information. All in all, I will never work with this company again. I recommend others never work with them. There are other companies that provide better competency at better prices.

Called on this company to do tune-ups on my two AC systems. At the time they came, the upstairs AC…read morewasn't blowing cold. The tech told me i need a new compressor fan, it was hot out, and our bedrooms are upstairs. I paid the $1500. They came and replaced the fan motor and left. I still wasn't getting any cooling. I also noticed that the fan outside was working intermittently. This was due to a "Delay" on my Nest thermostat, this is typically caused when something in the system isn't working correctly. I looked at the fan closely and noticed a wire was touch the blade. Called up JN and they came out and fixed the wire. My cooling issue isn't resolved so I call again. They send two people this time. They spent sometime in the attic looking at the unit, and then tell me that my unit is undersized. They said I need a 3-Ton unit and my unit is only 1.5 Tons. They gave me a quote. $8,000 for a new indoor and outdoor unit. I didn't want to call BS to their face, so I played dumb and said I'd get back to them. (I recently purchased the house and the inspector listed the sizes of the units in the report, and I confirmed by the model numbers on the units) I called another company they came and determined two things: I have a small leak, and the compressor is on its way out. They fixed the leak, and replaced the compressor. My system works as good as new. Leaving 1 star because I called Junior, and he refunded $150 of the $1900 I spent on JN services. Junior appears to be a nice guy on the phone, but I think the techs need some more training to troubleshoot systems instead of jumping to a conclusion saying the fan isn't working. AND the guy who tried to sell me the same sized unit I already had by saying it was half the size it was, should probably not be allowed to be a salesman. That's straight up lying and illegal.

Very happy with their service. Great customer service, fast installs and fairly priced.read more

After two phone calls and no response to the email we sent with questions about a plumbing…read moreestimate, I finally received a call from someone in their office who stated that they "might not be able to answer" our questions. We requested clarification on several items, including the length of copper piping quoted, which was not listed anywhere on the estimate. The company responded that they do not disclose cost per length, but that was not what we asked. As customers, we are entitled to know exactly what we are being charged for, yet no additional information was provided. The estimate remained vague and generic, offering no transparency or detail. Because of this lack of clarity and unwillingness to provide basic information about their own quote, we chose not to move forward with this company.

My hot water heater died....never at a convenient time. I called a few plumbers and left messages…read more Jamie called back immediately. Came the next morning and installed a new one in just a couple hours. New instantly he was a good guy. Reliable and good work. I will not hesitate to recommend him and use him again.

It was an absolute pleasure working with Jamie on a leaking pipe and heating issues I had…read more Friendliest helpful guy and he really went above and beyond on a holiday, at that! I'm so glad I came across his contact and will be using him again in the future for sure.

This service was able to come out within a couple days even though they said they had a back up for…read moretwo weeks because my heat was not working. The service person who came was very professional and informative. It did cost about $90 just to get the system looked at which I was not expecting at the time. The total ended up being larger than I had expected, but I was willing to pay it because I needed my heat turned on immediately. I would suggest them if you need someone quickly, but it might cost you a little bit more.

I had an issue with a toilet that I had to get addressed much sooner than later. I texted my long…read moretime plumber and found out that he was retired. He suggested that I text Tim from Stonelink. I did that and I got a very quick response. Tim indicated that he was in my town and he could stop by and take a look. He did and made a quick diagnosis of what we needed. He showed me how I could fix it myself, but I think when he saw the look on my face he decided it would be good to call one of his plumbers on staff. Victor arrived very quickly as well. He could not have been nicer, kinder or more professional, same as Tim. Both of those gentlemen treated me like we were neighbors and have been friends for a long time. Anytime you're dealing with plumbing, you know that it could go badly either in terms of what you need or how much it's going to cost. But in both cases, this entire experience went as well as it possibly could. I very much appreciate Tim and Victor and I have a new plumber going forward. I can't recommend them any higher. This is the easiest decision I'll ever make in the future.