I was highly disappointed with my visit today. The first incident I had was with the cashier. It was me and two kids. I came for the Lunch of Bunch. I told him it was me and two kids. But he had put three adults and wasn't listening and was refusing to change it. The second incident I has was with thr cleaning crew. We had gotten up to get more food. There was a line to get more food which was understandable. While we were in line to get food, the cleaning crew had clean up our table and another party had sat at our table. The guy who cleaned our table didn't want to do anything about it. read more

We love shakeys and I ordered the ultimate PCM. Spoke to a girl at the 12:23pm shift who first didn't give me her name when picking up the phone . She also declined to take my card payment said I can pay there . At arriving Angel was the one to tell us no one ever put our order in . I'm very sure they are covering for someone's error bc I have my call history showing we called . Their unorganization costed all our office to have a late lunch . And we have patients that start at 2 . So advice for future phone orders get their names regardless how much trust you try to put in them paying attention. read more

food was good but the worker evan made my experience even better he was on it cleaning my table as soon as I arrived I will definitely be returning read more

Called in person put me on hold for 15 minutes...called back and asked how much longer and the response was that there's a long line and she'll answer in a couple minutes. How does a business not able to juggle both? It takes a couple minutes for a order for pickup read more

I almost threw up horrible experience, don't go here unless you want your stomach to hurt or if you Wana throw up, the chicken is horrible the pizza is mid I almost threw up horrible experience stay away , I want a refund shakes contact me if that's possible. read more

Shakey's Pizza Parlor - Shakeys chicken - Pizza Near Me - Downey, California

See all

Hey everyone I always been a shakeys pizza kind of Person but the the pass a couple of times it's been a unpleasant visit and by that I mean I came in today on a Sunday for the the bunch of lunch with my wife and 2 daughters it's starts at 11am til 2 pm tell me why the pizza looks old and dry we were practically the first batch of people I'll tell u what they did they put out all the last night pizza that didn't sell that's how it tasted Shakeys needs to get it together read more

Order my food ahead of time, I got there paid for it. The cashier called out for my order. Next thing you know I waiting for 10 mins to find out that my food was already ready and just sitting there. No one informed that it was ready to go. I just stood there and no one called it. Wasn't ok. I stood there waiting for my food and they didn't say anything. Wow. read more

The food are fresh and taste so good! They have great customer engagement even in a peak hours! The place is clean and welcoming.

We had a mini Bday for my godson today, and their service was amazing. We love coming here for our family gatherings because it's always clean and the staff is very attentive. The manager is super nice and he checks on you here and there to see if everything is OK. Though there was a storm, they set up wet floor signs and had a place at the entrance for your umbrella. 5 stars overall! Keep it up!! You guys are doing amazing read more

my bf and i got food poisoning from the pizza or chicken at this place. don't come here

Went today for a family lunch moderate amount of people in the building everything was pretty clean we were having the lunch special I had couple pieces of Mojoes and a chicken but stopped eating the chicken when I quickly realized that it was still bleeding. I'm no expert chef but I don't think the chicken should still be bleeding after you serve it please see image for reference my younger sister had the spaghetti and she said that the noodles were hard and chewy absolutely terrible it was also very difficult to get plastic forks as I hate using the restaurant utensils because of the germs will not return fix your chicken read more

Shakey's Pizza Parlor - Pizza Near Me - Downey, California

Quiero reconocer a Elia siempre con su sonrisa amable y checando k todo este bien en las mesas y el buffet hasta en el area de los juegos Gracias x tu buen servicio Elia read more

Shakey's Pizza Parlor - Pizza Near Me - Downey, California

Received my food in episodes. Received my first pizza on the table, after 15 minutes of not receiving the rest of my food I got up and went to ask the cashier for the rest of my food. Only then did I find out that our food was given to another table that had already received their food. With that being said my food continued to come in episodes, received my chicken and mojos 20 minutes after I received my first pizza and got my second pizza 10 minutes after I received my chicken. Knowing that my team messed up I as a manager I would make a point to come and apologize for the inconvenience that did not happen, the cashier was the only one who had the decency to inform us what happen and that was that , if we wanted to talk to the manager about the issue we would have to seek the manager ourselves. We went to celebrate our son's 6th birthday and it turned out to be a not so memorable birthday dinner as we did not even cut the cake we took there to sing to him. We decided not to talk to manager as we are not trying to get free food but I do want the manager to take this review as a lesson that customer service matters because this customer will not be coming back to your location as I have one closer to home but I chose to come to yours. Next time have the common courtesy to come to your paying customers table and excuse the oversight that occurred. read more

It was supper busy but the staff was handling it like professionals. One person that stuck out was a young man by the name of Angel. Under the pressure he was under because of the large line he was super friendly and was very professional and polite. I do recommend this place. read more

Placed order over phone for a Party pack #2 for pick up Thursday at 12:30. When I arrived order could not be found. Instead taking our order again I had to listen to a young man complaining how bad workers are there and how this happens all the time. After the 3rd time of hearing same story, I asked for him take & place my order. Was told order would take 20-25 mins. We arrive at distantion in 15 mins. The pizza was warm but the chicken & mojos were not fresh & were ice cold. Very disappointment because I was late to surprise party and food not fresh. What a shame read more

Great finance service with lots of food and exquisite unique textures in my mouth, especially the Glizzys

I would give 0 stars but I can't, first of all me and my family came to eat at shakey's really late till 11(when they close) and we left but my mom had to go to the restroom while me and the rest of my family went to walk, then our car got towed by this place called me.c'towing now it's around 12:50AM and my family is cold I'm cold they made us pay 430 dollars and we're still waiting. read more

Shakey's Pizza Parlor - the front of the building - Pizza Near Me - Downey, California

The workers are completely unprofessional. Someone is watching the parking lot and will illegally tow away your car even if you are in there eating. As soon as they close and if they see your car they will take it pretty sure it's the employees that are partners with the tow company. The tow yard has incompetent workers who will charge you over $400 to get it back. Never coming to this place. read more

Been coming to this shakeys for years and I think it's still the best specially the mojos (one of a kind)

Want to make this short. Came down yesterday for early Father's Day. Food was amazing as always! The crew where awesome! And the manager came to every table with a smile , made sure everyone was doing well and needed anything. Thank you Shakey's team! read more

We recently hosted a graduation party this past Saturday, and this Shakey's accommodated us very well. Angel was very kind and generous to us and provided us with excellent service. The food was amazing as always! We were a very large party of people, i'd say about 25 total, but we were provided with more than enough support and catering from the staff. I would definitely love to host another group event here again! read more

This Shakey's had great food and service, huge shoutout to the workers Angel, Valerie, and Raul for making our evening special!

On top of the food being good. Shoutout to Raul. Helpful server & was on top of things. Thank you Raul I appreciate your service.

Rushed, Cold, and EXPENSIVE! Service was terrible, everyone had to make line simply to let them now their order was ready. I expect better handling considering that they're dine in isn't even open. Unfortunately I will not be returning here ever again. The thin crust wasn't even crunchy, texture felt like chewing gum. Paid like over $55 for 1 large, 1med pizza, mojos, and chicken. Avoid the headaches and head to downey pizza company. Just wanted to note, this review only reflects this locations. Shakey's in general has bomb pizza. They need to lower their prices considering they don't make quality pizza. Also, they only to place an order is via telephone which is also another headache, took me 10 mins just to get in touch. They need to make a simpler option to place an order considering it's 2020 and COVID season. Come on guys! I'm actually rooting for y'all! read more

This evening, my family and I had the most pleasant experience when we went to dine in. The food was delicious and the manager was so sweet and helpful. read more

Don't go to this shakeys. My car was towed and the tow yard "Mr C's towing" blamed it on shakeys security called and reported that I was not a customer. I called shakeys and was informed that they do not have security. I have a receipt to prove that I was a customer and that's not good enough for the tow yard. Both parties are pointing the finger at each other. The tow was $430, and that is a very expensive shakeys visit. read more

Watch out. Someone is watching the parking lot and will illegally tow away your car. The tow yard has incompetent workers who will charge you over $400 to get it back. Scam. read more

Place is gross, cashier Elva, in the front eats a strawberry while taking my order, licks her fingers and then gives me the money. Highly unsanitary and rude. read more

Go for the buffet ! They will accommodate you with any pizza on the menu . The staff is friendly and courteous. Game room for kids to enjoy

Such a great experience, the staff was amazing, food was great. Evelio, Hudit, MICHAEL, Raúl are such a great asset to this establishment made our celebration that much more special. Thank you for everything, very much appreciated. read more

Shakey's Pizza Parlor - Happy times - Pizza Near Me - Downey, California

the health department really needs to come out to this place. it's dirty as hell. trash everywhere! sticky floors. then on top of that i ordered a pizza and they lost it......... LOST IT. so i really been waiting for this pizza now for over an hour ... i hate it here :-( To make it worse, the pizza i told the cashier no olives because i'm allergic... so instead of looking at my order to remake it , they gave me a pizza with olives ... i'm just over all disappointed by this location... do better read more

Shakey's Pizza Parlor was unfamiliar to me until 12/23/15. My family and I were pleasantly surprised by the pizza actually. It took a little more than 10 minutes for it to be brought out - piping hot. Our order: Pepperoni, salami & bacon. Firm crust on the bottom. Good cheese & meats. Not overly greasy. Crust on the edges was soft enough for our 1-year-old to mash up with the few molars she has. The "mojos" - semi-thin oval-shaped deep fried potatoes - were good. Just add a little salt and slightly mash them in some shake parmesan cheese (provided at each table) and it makes them even better. I was kind of sad they didn't offer milk. They did have some free ice water available. Small cups only are given. The service was nice. They were a bit overwhelmed, but the place was pretty packed while we were there at around 1 p.m. Kids running around everywhere. Parents ignoring them. Welcome to the Millennial Generation. Seating was rough in my opinion. Just know you might be super close to your neighbor. It's fairly loud inside. I'm horrible at lip-reading, so I didn't get to chat with my husband much. The game/arcade area was much smaller than anticipated. My final qualm... the restrooms were probably much cleaner before these three older girls were horsing around in there. They apologized to me, but their actions led to an unsafe environment. (They were splashing sink water at each other. A parent came in to yell at them as we were going back out so I didn't address the issue.) As a franchise, I like what Shakey's offers for our youth. I hope to have much better experiences at this particular location as our girls get older someday. TIPS - beer w/ sports on the flat screens... hey, is that why parents forget about their heathens? :-/ - happy hour Mon-Fri 3 p.m. - 6 p.m. - baby changing station in handicap stall of women's restroom - high chairs available (though I wish they'd wipe these & the tables/chairs down better) - cash or plastic accepted - A from Health Dept. - buffet & salad bar available - order online for takeout Review #443 '16 Challenge #6 read more

See all

So disappointed!!!! I called 15 minutes before closing to make sure I can still place an order and the woman who answered has horrible customer service manners. When asked if I can still place an order she says "we close at 8" so once again when asked if I can still place an order she says "ugh, what time can you get here?" At that point I was irritated and said "ok nevermind it's fine" and hung up! A simple "no I'm sorry we're closing in 15 minutes" would have sufficed but that apparently was too much work!! If you are going to have a bad attitude towards your customers then please move on! read more

Pizza , wings, fried chicken ( smallest pieces ) mojo potatoes. Paid 35.00 for 2 people . 1 tiny pizza each 2 small pieces of chicken and some mojos. Forget the beer they are $7.50 each. TV's have no sound so forget trying to watch a Dodger game or any sport for that matter. Got here 5 minutes after 2. Stopped the lunch special when the sign clearly said till 3 pm. This place is Not what it used to be. Sad read more

Don't go to this shakeys. My car was towed and the tow yard "Mr C's towing" blamed it on shakeys security called and reported that I was not a customer. I have a receipt to prove that I was a customer and that's not good enough for the tow yard. The tow was $430, and that is a very expensive shakeys visit! They left my car damaged saying it was like that. DO NOT VISIT this Shakey. It is a trap! A $430 scam ! read more

I've been a customer for almost 50 years throughout Southern California. The food is delicious! The service from the management team, employees are all so welcoming. The food is fresh and tasteful. I would like to thank Shakey's personally since the begging of the pandemic I've been able to have my favorite meal available at all times. THANK YOU! read more

Shakey's Pizza Parlor - Simply the best! From sea to shinning sea, the freshest ingredients, made to order doesn't get better than this - Pizza Near Me - Downey, California

Food was delicious like always the chicken an the mojos where good they have one of the best thin crust crispy pizzas thank you I'll be back again read more

Evelio was amazing! The staff friendly and courteous. Food was fresh and delicious. Very attentive! Best experience! Thank you for taking good care of us! read more

Was my "togo" pizza done fast? Yes. We're they friendly? Yes. Was it made correctly? No. Half pepperoni & half sausage, onions & mushrooms on all of it. It was correctly written on the receipt. If it was a "bargain special" $6 pizza...but it was a $22 twelve inch. Expensive for an smallish incorrectly made half meat half veggie somewhat blah tasting pizza. read more

Great service manager is awesome cool dude Daniel you rock. Food was great can't get enough of it