Came on a late Saturday ordered a gulten free bun cheeseburger and a cucumber basil seltzer with mini passion fruit popping boba. Ordered at a touch screen. There was quite a crowd there. Though they seemed to be moving through people quickly. They also sell pastries here, which was new to me. They had quite amount of staff working. And a good amount of seat. The gluten free bun was good. Interesting texture but not bad but for some reason, I felt like the glue free bun was taking away from the flavors of the burger itself. I think next time I would come to Shake shack I would just stay with ordering the regular bun. I did like the boba drink, refreshing and bubbly. I would order this again. read more

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This Shake Shack is conveniently located inside Penn Station, perfect for grabbing a bite before or after a train ride. I was returning to Penn via Amtrak, so I stopped by for some fries before heading home. Ordering on the tablets was easy and my fries were ready within a couple of minutes. Almost $5 feels overpriced for basic fries, but I guess they're NY prices. It's not a large space and can get pretty busy, but people don't seem to stay for too long. I was able to grab a table and left within 10 min. read more

Shake Shack - Penn Station - Fries - Burgers Near Me - New York, New York

This location is absolutely clutch when hungry and waiting for a train but not enough time to really do an actual sit down anywhere. Mobile order for pick up is always ready within 15 minutes and there is almost always be a BOGO deal of sorts in the app. If you're not using the app you're missing out! Surprisingly ample amount of seating with fast turnover so the wait for a seat is never too long either. Clean, well lit, staff are friendly- there's even a staff member who goes around cleaning the tables who offered to get us water. Burgers/chicken sandwiches are the shake shack deliciousness we know and love. read more

Shake Shack - Penn Station - SmokeShack and Chick'n Shack - Burgers Near Me - New York, New York

Love that it had a lot of space to sit on --- mostly booth style. There were kiosks on the side so you can place your order yourself but you can also order from the counter. Service was really fast so no complains here. Food is as expected. read more

Applause to the managers and staff !! I am in Penn Station daily and this team always puts a smile on my face. Amazing service and truly caring employees. I was compelled to give this review. read more

The night time crew specifically the Front Of House employees for Shack Shake at 1 Penn Station on 3/16/26 have to be some of the most incompetent, unprofessional and rudest people that I have ever encountered. When a customer ask for their mobile order and they can see the Milkshake sitting on the shelf, just give it to them! Literally had to wait 30+ minutes for someone to actually notice that the Mobile slip sticker does say William after being told twice that it wasn't my order. Then when I asked for help due to waiting 30+ minutes for a MILKSHAKE, this woman acted like I pissed in her cereal when I asked for help and she said "What". RUDE! However, a guy came from the kitchen and noticed I was still standing there, asked for my name, grabbed the milkshake, and told the woman who was rude when I asked for help to remake the milkshake. I will never spend my money at this location again. The GM needs to look into training and development being that Penn Station is high traffic with locals and tourist. read more

Shake Shack - Penn Station - Burgers Near Me - New York, New York

Not sure what the big deal is people make about Shake Shack. First time having a shake shack burger. The "shack burger" was the horrible, greasy and no flavor. Not worth the money and once was enough. Never again. read more

This one is located in Penn Station. Social distancing in effect. I had my usual, the mushroom burger with fries. I had to get my fast food fix before I head to my hotel room. As usual tasty. Pleasant professional staff. Great service. - Sha. read more

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No chairs. No chicken nuggets. You have to eat standing up after paying $18 for a burger, fries, and lemonade. And you have to beg for ketchup packets. read more

This may be a sub par shake shack when put into perspective with other shake shacks... and shake shack may have become mundane fast food to begin with, but Long Island shake shacks suck, and a chicken shack holds a warm place in my heart... bitter sweet memories attached and all. I love being able to order online and get there 5 minutes after my order was supposed to be ready but 2 minutes before my train leaves... I'll try to time it better because that ready time sure as shit isn't a guarantee. read more

Shake Shack - Penn Station - Burgers Near Me - New York, New York

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Gave a this Shake Shack another go and was more impressed thos time. Being this is a busy Shake Shack location, I have to give credit where it is due. The crew members were patient and friendly through the rush. I presented a promotion and the crew member helping me was throrough in trying to help me get it processed. He had to call for a. Manager who was also nice during it. With the new approach to the use of disposable utensils and the like, I can appreciate the straws being dispensed upon request, which another crew member did with no problem. I got a smokehouse burger like I did last visit and it was great, seemed much meatier and saucy than last time. My cookies and cream shake also hit the spot. So it appears to have improved here and again credit goes to probably one of the busier locations as opposed to a standalone one with less varied traffic. read more

Shake Shack - Penn Station - Download the App - Burgers Near Me - New York, New York

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The spicy chicken sandwich is way too spicy! My lips are burning beneath my mask. Where are you supposed to eat after you take out from this place anyway? You can't eat in the restaurant and you can't eat at the waiting areas, I went outside for some peace and quiet, good thing the homeless guy decided to walk on by. Chick-fil-A is still the best for spicy chicken sandwiches. read more

Shake Shack - Penn Station - Spicy chicken sandwich - Burgers Near Me - New York, New York

This place doesn't get enough credit. I mean listen, the name is Shack Shack. If that doesn't help set your expectations when it comes to food, then no amount of pretentious kobe burger is gonna satisfy you. Here's what's great about this place: the food is consistently good, and more importantly, the staff is friendly and is pretty outstanding in terms of fast casual service. And Penn Station can't be an easy location to work at, either! There're like a hundred places to eat around here, but Shake Shack at Penn always manages to hit the spot and helps me leave feeling better! I usually take the food to go to catch a train, dodging the tourists with their excessively sized luggage and the occasional batshit insane long islanders always going around starting the most pointless dramas, screeching at the top of their lungs (the only time you can clearly hear an echo in here with the constant stampeding drowning everything else out). Food wise, their chicken sandwich is nicely crispy, their shroom burger is luxuriously cheesy, their shakes/concretes are love materialized, and their chili is perfectly spicy, beefy, and delicious! Their beef patty is just okay, but I discovered that I can ask for it "well done," which unintuitively makes it tastes better, for me anyway. The fattiness just melts all over and makes the patty extra crispy and awesome, and yes, you can make your own spicy mayo and add that in too at the self-serve condiment counter. Shake Shack, just keep doing you! read more

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It is great to be able to order Shake Shack on their mobile app. We ordered it for 715 at the Penn Station location and received it as scheduled - so they were efficient and prompt with our food. I am from the west coast so Shake Shack is kind of a rival to our In-N-Out out here. The burgers are pretty different, with In-N-Out having more toppings and the main difference is a thousand-island type of dressing on the In-N-Out Burger while Shake Shack has more of light cheese dressing. The burgers are comparable and fresh and both are great. Shake Shack fries are perfectly crisp on the outside and tender on the inside, which I really love as well. At this particular location, my main complaint is the set-up and logistics. It is really hard to sit at the table benches (they have some metal thing making it difficult to sit down on the inside?) even though there is also really little seating. Then, they have someone making and selling drinks at the front of the store, as if the space was not crowded enough. It was a pretty awful set-up. read more

Shake Shack - Penn Station - Burgers Near Me - New York, New York

Long Island rail road. Inside Penn station. It was hard to find for us as we were trying to locate it using apple maps. Shake shack is a must try when visiting New York if you don't already have one in your state. It's comparable to In&Out. They have different kinds of burgers you can choose from and the shakes are a must! Great place to eat if you're looking for a good burger and in a hurry. read more

Second visit to this Penn Station locale; first visit was for breakfast. Second time was for a quick bite, pre-home commute. Why not? It's just so good. This spot like all the others, are super high traffic. The hard part is getting a seat but if you're lucky, most people move on after 20 mins. - 30 mins. There's always standing room (counter top where you can still eat, just can't sit). Not sure why they didn't incorporate more seating but with the rush, I would think most people take it to go. This visit, I wanted to try the "Hot Chick'n" (spicy chicken sandwich). While not usually a fan of really spicy meals, I figured this would be more of a mild spice so I dared to try. It was spicier than I had planned but it was so good! The fried chicken was juicy and the sandwich overall packed a nice flavor combo, between the spicy peppers, dill pickles and the Louisiana hot sauce slaw - nice punch to it. I could've done without the pickles actually - which I ended up picking them out after a few bites and ate it separately. My favorite sandwich is still the shroom or double stack but it's fun to mix it up a bit. Always a great experience at Shake Shack. Per my niece, she was not a fan of the Stumptown Chocolate Coffee...but it was likely she was hoping it was more "chocolate-y" and less "coffee". So for coffee fans, you may like it...for those wanting like chocolate milk, this is NOT it. Of course, as with every visit, you must get the fries. It's crinkle cut Yukon gold...delicious. They got the fries down to a science. I like mine w/ cheese sauce...hee hee. YOLO. read more

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I was waiting for a train at Penn Station and had about 30 minutes to spare, so naturally, I found myself at Shake Shack. This fast casual chain is a great addition to Penn Station. Despite being busy, I was able to order pretty quickly. I've had most of the menu options here but decided to try their new Chick'n Bites! I ordered a 10-piece Chick'n Bites (~$7) with French Fries (~$3). The Chick'n Bites comes with either Honey Mustard Sauce or BBQ Sauce. I got both! Despite being super busy in Penn Station, my order was ready in a timely manner. The chicken nuggets were crispy, tender, and tasty! They went well with the French fries which are a no-brainer when it comes to ordering at Shake Shack. They go well with anything! The sauces were pretty good. I preferred the honey mustard as it gave it a sweet and savory twist in each dip. My only complaint was that there isn't enough seating and the area where people wait for their orders and the area where people get condiments gets pretty meshed together making it hard to move. It is smaller than most Shake Shack locations I've gone to but what matters is the food hit the spot! Until next time, Shake Shack! read more

Shake Shack - Penn Station - 10-piece Chick'n Bites (~$7) and French Fries (~$3) with BBQ Sauce and Honey Mustard Sauce. - Burgers Near Me - New York, New York

Went on a Saturday after we got off a train... at lunchtime. Service was quick and they took my order within a minute of getting inside the restaurant. I ordered a mushroom burger and some fries married with a can of beer. A mere $17 and change and within five minutes I had a delicious meal and lelt full and satisfied. As others have said, the space can fill up pretty quick. The buzzers they give you to pick up your order are very convenient in case you want to step outside and can't hear a voice over the din of Penn Station. I've been to this location several times and will still return if I need a quick bite to eat and am craving a burger. read more

Thanks Shake Shack!! Their burgers and fries are always cooked to perfection. The servers are great, polite, and didn't hesitate to help each other out when they had an issue with the order. The lettuce is always fresh and the buns are soft. Cheese fries are always my go to and the fries are never soggy. Probably visited this location at least 5x and Shake Shack never failed to satisfy the late night burger craving. read more

Shake Shack - Penn Station - No more condiments - Burgers Near Me - New York, New York

It's Shake Shack in Penn Station. Of course it's going to be a bit of a mad house, because Shake Shake is a bit of a madhouse even outside of this location. The interior is a little tight, but they didn't have much to work with. I would also have liked to have seen some sort of wait time, that way I didn't feel like I was going to miss my train. I only ordered fries and that took about 10 minutes. I also wanted to grab a fork and ketchup for the ride, however, the amount of people waiting by the counter made it impossible to mosey on over for those things. Chances are you will likely be on a line. Shake Shack is great in that they don't give you too many options, so make your decisions on it. It will definitely speed things up for when you get to the register. Since I only got the fries, I can't speak to the quality of other items I mostly get from them, but the fries tasted just as all the other locations I've been to, and that was great! I'm sure I made other train passengers a little bit envious. read more

Shake Shacks are always 5 stars for me, but this one has to get a slight downgrade because they don't have concretes here. I arrived excited to see what the new location-specific flavors were going to be, but unfortunately saw that they only do Custard and shakes. One major bonus though is that they do offer breakfast here, so you can get the awesome Bacon, Egg & Cheese, which is only available at a few shacks in NYC. They also have a new apple turnover for breakfast, a collaboration with the excellent Four & Twenty Blackbirds. With Underwest Donuts just opening upstairs (seriously guys, major missed opportunity for an amazing donut concrete) and now this on the lower level, the Penn Station dining options are really looking up. read more

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Located in the bottom concourse of the LIRR Penn Station. If you can't find it, best to take the escalators down from the LIRR entrance on 34th street and 7th Avenue and make a right after you see Duane Reade. Lines can be a hit or miss, it can be long and slow, and other times, it can be short but still slow in getting your orders. Came here at prime time 12pm noon, and the line was beginning to go out the store. I must've waited about 6-10 minutes before it was my turn to order. After ordering it took about 15 minutes for my order to come out. So if you got a train to catch, give yourself like 20+ minutes if you plan to order anything from this location. Since this place is fairly new, I witnessed the line cooks and the staff behind the pick up counter become stressed with the huge amount of orders they have left on their screen. A good amount of customers went back to the counter to correct their orders because they were either missing something or got something completely different. I fortunately didn't get anything wrong in my order. 1 shack burger with everything on it, lettuce, tomatoes, pickles, onions, shack sauce; well done 1 hamburger with everything on it; medium done 2 orders of regular fries 1 vanilla shake The quality of their burgers is about the same, but the patty felt a little thinner than the usual at other locations. The patty was also a bit on the crispier dry side rather than the meaty and moist side that I was used to at other locations. Their fries were still on point, but I hate having to take packets of ketchup at their condiments bar. I guess it's faster for people to just grab and go, instead of pumping stuff into the small cups and putting a lid on it. Other than not having condiment pumps, the area itself was fairly clean. Do not expect to have any available seating. There are only about 8 tables and some high tables, but they are usually occupied. If you catch a seat, consider yourself lucky. Best to just grab and eat somewhere around the area. The area I would recommend eating is the public seating area on 33rd street, between 7th and 8th avenue on the side of Madison Sq.Garden (in front of the Pennsy food court). There's a small section of the street that's closed off from traffic and have plenty of public tables and chairs. Not ideal for the winter, but it's a good spot. If I had a choice, I would definitely skip this location and visit their other locations, especially when you are bringing friends/coworkers who have never tried Shake Shack before. Maybe in time this place can improve. read more

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The menu here is somewhat limited but the location is ideal for a snack after a long day of work and commuting via Penn Station. read more

Shake Shack - Penn Station - Burgers Near Me - New York, New York

Food was excellent. My boyfriend and I stopped here while in the city. We came hungry and left happy. Both of us had a double cheese burger with bacon, shack sauce and L&T. We also got French fries and I got a cookie shake. Everything was super good this is definitely a five star meal. Can't wait to go again. The only downside is that the entire meal is extremely pricey but worth it. Would highly recommend. read more

Shake Shack - Penn Station - Burgers Near Me - New York, New York

Your average burger place with the price expanded because its Shake Shack. The burgers themselves are pretty juicy and the bun is quite fluffy (I prefer a charred bun). It's more of a place you try once and that's about it. The shakes are pretty damn good though! read more

Mini-Burgers are perfect size! However, my selection was a bit salty or bitter! I was in expectation of a more fantastic flavor taking in considerations that prices are a high. Not all the locals can sit down to enjoy a full meal with family for less than $20.00 per person, that I personally considered extreme. Service line was around 10-15 minutes considering that the restaurant location is Penn-Station 34Th Street and there is a great deal of traffic in that area! Tourist Might and might not be willing to pay for that amount of money. The French fries with bacon & cheese where a read more

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I stopped in right before catching a train home. Didn't want much of a mail but definitely was craving fries. The line went quickly and I got my food fast but the service was definitely unfriendly and rushed. Also very packed which doesn't make for a nice experience but I got my stuff and left. I guess that's all you can really ask for at penn station. read more

Shake Shack - Penn Station - Burgers Near Me - New York, New York

I finally got a chance to try Shake Shack while I was in NY, and it met my expectations. I visited this location in Penn Station, and it wasn't too busy (5 minute wait in line). I ended up ordering: Shack Stack: wow, this burger was really good. Actually, it is two burgers in one: a nicely seasoned beef patty, with a fried mushroom patty on top. I love the fact that everything was seasoned well. I also ordered fries (good), as well as a strawberry shake. Hopefully they can open one in Seattle soon. read more

Although this is a busy Shake Shack, the food still comes out really fresh. I would order ahead on the app to avoid the line. It's pretty efficient if you can coordinate your pick up time to your ETA. They send a text once your food is ready. If you're not there, they'll leave it on the shelf. P.S. Their burgers are better than their chicken sandwiches. read more

This is probably one of the best "fast food" burger places around. Their burger patties are cooked perfectly and their chicken sandwich is one of the best I've ever had. However, still haven't tried one of their shakes yet. The only complaint I have about this location is the fact that there isn't much seating available. Since it is in Penn Station, they designed it for the commuter that just wants to grab a quick bite to eat. Service - 4 Food - 4.25 Decor/Layout - 3 Price - $15 pp read more

Go Shake Shack go! There's a reason Shake Shack is so famous: it's delicious! I will admit it does not offer the best burger around, but the burgers here are still solid. Ironically, I'm actually writing this review about their chicken sandwich (go figure, right?). On a recent trip home from NYC, I found myself in Penn Station and starving. As I waited for my train, the beacon that is Shake Shack beckoned me inside. Since I had had a burger the day before, I was feeling more inclined to try their chicken sandwich. Folks, the chicken sandwich here is great! The chicken is juicy and tender and comes with lettuce, tomato and a delicious herbed mayo on a tasty bun. Pair it with their awesome fries and a soda or shake (it is "Shake" Shack) to complete your meal. Service here is also pretty efficient. The staff here is friendly and moves the line at a good pace. Considering how many guests move through Penn Station, it's amazing that they can cook and serve your burger/sandwich in 5-10 minutes. If you're in a rush to catch a train, though, it might be worth ordering ahead just to be on the safe side. Of course, the one difficult part of eating here is eating in. Seating is rather limited, although they do a lot with the little space they have, including a few tables for groups as well as bar-style seating. Pricing is also pretty fair here. A burger, fries and drink will run $10-$15 depending on what you order. That being said, the value is certainly there! read more

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I keep going back \(^___^)/ because I feel so special walking thru the door. Seriously, don't know how they keep smiles on their faces serving hundreds of ppl in the heart of the city. AND FOR THIS BEING NYC, THAT SAYS A LOT. The cashier named KEN has the Funniest jokes and heartwarming energy. Like, I walk up there all mad --- frustrated from work and leave feeling a little lighter. read more

Decent place to grab a quick meal before getting onto a train. Whether you are taking an LIRR, NJT, Amtrak or just the NYC Subway, the location of this Shake shack at Penn station is convenient for a lot of commuters. The main problem is having enough time for them to make your food before your train leaves the station. read more

OK full disclosure: I LOVE Shake Shack. Shake Shack is eons better than In n' Out, and much better than Five Guys. I border on religious fervor when it comes to their burgers and chicken sandwiches. But this past Sunday was the first time I tried their BREAKFAST. Got the sausage egg and cheese sandwich with double eggs. And man, it did not disappoint. I love how they use that same potato-bread-toasted-in-butter goodness for this sandwich. It only makes the other flavors that much more wonderful. Will definitely be back on a Sunday morning. read more

Shake Shack - Penn Station - Breakfast FTW! Sausage, double egg, and cheese. - Burgers Near Me - New York, New York

wait a gosh darn minute! Why didn't anyone tell me there was a Shake Shack in Penn Station?! Perfect late night snack before the journey from the city to Long Island. The service was quick, it was clean despite being in Penn station, the food was fresh and tasty! Now, I've always thought there was too much hype around Shake Shack but this is definitely a good addition to the food options in the station. Shoutout to the staff member who made sure we got our food and kept us posted on where they were with our order! I'm sure I will be there again :) read more

Since everything is closing down in Penn, I saw they had breakfast, so I decided to try it. I order the egg with bacon. I get my order, take it up to my office and they gave me a burger. Who gives someone a bacon cheeseburger for breakfast? Maybe ask me for clarification if you're not sure what I'd like to eat at 8am? Just a thought. read more

It's shake shack! In my opinion best main stream burger out there. Great convenient location when you are looking for a quick bite before you wait for the train. Just like most places in NYC, this place is busy. But the line moves quick and in no time you can enjoy one of the finest burgers imaginable! read more

Shake Shack - Penn Station - Single patty burger; simple yet delicious - Burgers Near Me - New York, New York

I stop here regularly when I take Amtrak out of the city. It has been consistent. Today it was horribly overcooked. I ate the chicken sandwich, which was rendered saw dust dry from over frying. I had no choice but to return the French fries. I generally love these crinkle cut indulgences. Today's could have been used as pellets in a b b Gun...they'd put your eye out. To their credit, the manager had a fresh batch whipped up for me. Unfortunately, I stood watching them get cold as I could not get a server's attention to give me the fries right away. Oh well...They tried i suppose read more

Food: 4.0/5.0 Service: 3.5/5.0 Value: 2.5/5.0 Decor: 3.5/5.0 Overall: 4.0/5.0 Semi-convenient location if your commute or trip takes you to the north side of the Penn Station complex. Standard Shake Shack goodness. read more

Breakfast is solid and service was much faster than most. Still, I'd give McDonald's breakfast more clout for better flavor and hash brown. Busy during all other times. read more

Shake Shack - Penn Station - Burgers Near Me - New York, New York