You know a place is good & you are hungry. When you go in for the kill and forget to take a picture (sorry yall) So when you walk in. There are some self checkout areas. Everything is à la carte but if you sign up for the rewards you get a free fries with your order. We ordered a cheeseburger, onion rings, fries and chicken nuggets. The cheeseburger was delicious! The buns were soft toasty & the burger was full of flavor. The French fries were crinkly and crispy, as well as the onion rings. And the chicken nuggets were nice and crispy as well. We did not get any milkshakes but definitely will visit shake shacks near home and try it out. Highly recommend this place! read more

Shake Shack I-Drive - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

One of the worst Shake Shack locations I've visited. The tables and ordering kiosks were visibly dirty, and the staff were working with gloves dripping with grease. I ordered a gluten-free cheeseburger as a lettuce wrap and specifically asked the employee to change his gloves before preparing my food. I watched the entire process and he never did. To make matters worse, they had run out of cheese slices and substituted cheese sauce without asking or informing me. I should have been informed and given the choice, not handed a burger with a substitution I never agreed to. Cheese sauce typically contains thickeners that may not be gluten-free, and I had no way of knowing whether it was safe for me to eat. When I raised my concerns with the manager, it was clear he had no understanding of cross-contamination. For anyone with dietary restrictions or food sensitivities, this location is not safe. I've been a Shake Shack customer for over 20 years and have never had an experience this bad. This location stood out for all the wrong reasons: poor food handling, no regard for customer safety, and a level of dirtiness I've never seen at any other location. Avoid! read more

Ordered hot dog fries and mac and cheese from uber.. 1/2 mile up the road, but was at work so had to go with delivery. The picture of the hotdog online make them look like foot-long hotdog, but they're tiny hotdogs. Everything was ice cold and the hotdog I ordered with caramelized onions made it completely soggy and not even edible. I definitely won't be ordering from there again only ordered three things and it was a zero out of three. read more

Stopped in for a quick bite. Ordered easily through the computer. Went on a friday around 5p, it wasn't busy. Due ti current religious reasons, I was not eating meat so I decided to get their shack stack burger substituting the patty to veggie patty. I also ordered it as a lettuce wrap. When it first came out, it had a bun. The girl returned it for the burger to have a veggie wrap. My first time trying their veggie patty and it was good. The fried mushroom in the burger with the sauce helped tied everything together. Its something I would get again during these times. I also ordered their mango drink which was refreshing. read more

Shake Shack I-Drive - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

Shake Shack on Vineland Pointe provides a quick meal with friendly service. Customers can order at the kiosks or at the counter with a team member. The service is very fast. The restaurant is clean, and everyone who is working seems to be busy. The food is average and in my opinion is a little more pricey than the same food elsewhere. However, they do have some fun options if you are wanting to branch out from a typical burger. read more

Shake Shack I-Drive - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

Let's start with the positives! clean environment(tables, seats, floors and restrooms). Super sweet employees as well! The food was much better than last time I went. The negatives the service is slow. After receiving the text saying my food was ready it took 14 minutes to receive the food. Shortly is a couple minutes not 14 minutes. The food is pricey as well but if ya have the money to spend I would say go for it. But it's not an affordable place for a family. It's adorable for a date night. This is a much bigger location as well which was nice. The service just needs to be quicker. One of the slowest shake shakes I have ever been to. read more

Shake Shack I-Drive - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

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One of the best burgers I've had. Service was good. Would definitely come back. Considering the volume this place was doing I was impressed with the place read more

Horrible service over 30 minutes for 1 singular burger just 1!! Unacceptable and no one else in line

I was hungry even I was meeting a friend for lunch so ordered a hot dog as a snack, you could chose toppings. Total was $4.78 Staff was very friendly and seating is very pleasant. The hotdog was very salty and I never tried shack sauce it's not my favorite but just ok but good value for money read more

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Solid spot for a quick tasty burger. I liked that you order from a kiosk and then they bring to the number you selected. Very quick/easy process. I think everything is average size portions. A little pricey in my opinion. I got the truffle burger and since I can't eat buns right now I opted for the lettuce. They do also offer gluten free buns. I was a little dissapointed when the lettuce was barely wrapping the burger and it was very messy. I think they could've tried a little harder with the lettuce. The sauce was very tasty and I still enjoyed it. My kids got the hotdog and fries, they liked it. Lastly, my husband got a classic double and he really enjoyed it. I think it's very odd that they bring it all one one tray and that's it. Am I supposed to eat my burger on the table? We had to make it work but id prefer they atleast provide some papers or something. Regardless, the overall ambience is so nice with good weather. They have plenty of seating inside and out. It's a good spot for a burger and fries with a milkshake. read more

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I am usually a fan of Shake Shack, but this location was not my favorite. The service was good even though they were very busy. A lot of the tables were dirty, but since they seemed to be short-staffed it was not a big deal to me. I got the Veggie Shack, which was amazing when I ordered it at other locations, but this time it was very greasy, and the bun was soggy. The fries were crispy with the perfect amount of salt. My partner got the chicken sandwich, which he said was bland and not enjoyable. With so many other dining options available at Icon Park, I would probably not return here. read more

Shake Shack I-Drive - Fries - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

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Self serve order! I love quick & clean. Visiting Orlando for the first time! Very hot but lots of food options. Trying this burger joint read more

Shake Shack I-Drive - Where is Sandy Kim! With Mike Tran & Zulay - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

Big fan of Shake Shack, in general :) I love the burgers, the crinkle fries are perfect, especially with cheese, and all of the "supporting menu items" are tasty, too. Way back when I was a vegetarian, I LOVED their shroom burger. The shakes are of course delicious and they have a good variety of flavors. I love that they often have special seasonal offerings, and they are usually really good! The service is slow at this location and a little unorganized, but the restaurant generally feels clean and has a decent amount of seating available. read more

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Them not having combo set meal at better prices are definitely a bummer. Anywho, the employees are usually very nice and helpful. Food are fresh and yummy. Got the limited spicy ranch fries and it was SPICY. I eat pretty spicy and the pepper powder on the fries have kicks. Wish a Shake Shake open closer to home. iDrive is like an hour away now. read more

Shake Shack I-Drive - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

First time here at Shake Shack, and I really enjoyed my meal. Both meals was flavorful , chicken sandwich was also very good , usually chicken sandwich's can be on the dry side but now this one was not . The cheese fries was really good, I added pepper to give it that extra flavor . Onion rings were also good . The double smash burger is what my friend had and he said it was very good . The pricing is similar to five guys, and Everything you buy separately, for example burger ,does not come with a drink and fries , everything is sold separately. Service was busy they were on top our order , pretty quick , inside was real spacious and clean , TVs inside showing sports channels . read more

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Welcomed with a great smile and humor! It made it a wonderful experience - where we were warmly greeted by Tasha and she took our order and made sure everything was done from "A to Z". She took pride in her job and represented the restaurant so well. I told the manager that he needed to hire a million more like her, but truthfully she was one in a million! read more

Cold fries, greasy burger with zero , no taste. Cheese fries have about a teaspoon of cheese. And the place is disgustingly dirty inside and out. Not a clean table outside even under the tables lots of sticky spillage. No one was cleaning up anything. And forget about the price. Ridiculously expensive and then they have a nerve to suggest a tip. Do not waist the money or the calories read more

Reasonably service speed considering the crowd. Good prices and tasty fried chicken sandwich. Would prefer a human taking my order instead of using a kiosk. read more

The service was horrible took 40 mins to get 2 burgers . A bit expensive 2 burgers paid $35 no drink no fries . The employees were not very helpful . Would not come back read more

This is a review of the Shake Shack in Orlando, Florida, at location of the big wheel near the vicinity of the Orlando Convention Center. When Terrence Y. and I traveled to NYC, we meant to stop at the restaurant in the train station, Grand Central Station, but never got a chance. So when I had the opportunity to eat here finally, I took it without hesitation! What did I think? Their line is very interesting and well-organized. Peruse their extensive burger menu on the wall which is easily visible so there's no confusion how and what to order. I ordered the max lol, a double-decker cheese burger with portobello mushroom layer and an order of fries along with a vanilla shake. I was surprised to see that my burger was totally fried. I did not like that. It felt like I was eating oil with some food in it. If you don't like fried everything at a burger joint including the burger itself, you might give this place a second thought. The shake was yummy. I wished it had been much larger. There are lots of tables beginning at the front kitchen order area to the back with a restroom at back as well as the cabana umbrellas outside. The restroom might not be too well-maintained; however, it's a nice restaurant to dine in. The condiment area is just outside the kitchen. You can see the employees hard at work making your creations. I walked in just as the big wheel closed and there was already a bit of a line but in a few moments is when a crowd took hold of the place and filled up all of the seating! Parking in the multi-level parking structure is free. The structure has elevators to transport you to the various floors. The big wheel is the main attraction and Shake Shack is one of restaurants supporting the various attractions. It's a cool, hip place for adults and kids alike. read more

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It wasn't my first time nor will it be my last. Shake shack is not close to home, but when I am nearby I try to stop by for a burger. Ordering was easy, they have tablets that are very easy to order and pay on (card and tap only) but are also available to take your order the in person also if you're paying cash. There was lots of seating tonight and they also offered a good quality of cleaning wipes for tables and high-chairs. I was happy about this because not every place offers it, and with my little one it's needed. Food came out quick, they brought it to us and even offered ketchup and napkins which I thought was really nice! The burgers were warm and fresh, I will say the same about the fries, It was all super tasty, I will be back. read more

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Fantastic food and service! Plenty of indoor and outdoor seating. You order on a tablet and take a number. It is self seating. Staff will deliver your order when it is ready. I ordered the Shack Stack, which is an Angus beef cheeseburger topped with a 'Shroom Burger with lettuce, tomato, and ShackSauce on a toasted potato bun. Pure perfection! I also ordered a side of the cheese fries and a Coke Zero. My order was hot and fresh! Everything was great and tasty! read more

Shake Shack I-Drive - Shack Stack and Cheese Fries - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

The service at the restaurant was excellent. However, the food was pretty bad!!!! my husband and I both got the special barbecue burgers and my daughter got the chicken sandwich. They all had almost no flavor and a really weird greasy taste to the meat. The only thing that we liked were the spicy cheese fries. read more

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Loved the outside seating. We came here on our first night in Orlando. Food was good everyone got a burger and fries. Cheesy fries were good too. If you just want something quick and tasty, I would recommend. They did have milkshakes but we didn't get a chance to try them. Good did take a bit but it was a busy night. read more

We came here last night and it was a packed house. To our surprise though, they worked through the line pretty quickly. As for the food, it was delicious! The fries and Oreo shake were both fantastic , and while I didn't get a burger the people I was with liked it. Last, the busboy there was very friendly as well. read more

Shake Shack I-Drive - OREO Cookie Funnel Cake Shake - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

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I have once again tried Shake Shack after being offered a refund in credit due to my previous post. The customer service from Shake Shack was 5 stars in itself. But not the food. I tried a different restaurant and a different selection this time around. This was a portobello mushroom burger, a side of parmesan truffle fries, and a strawberry milkshake. In a nutshell: The portobello mushroom burger was disgusting. I love a good shroom, but this was a scab stuffed with cheese. These photos were taken AFTER I ate the sandwich. I barely made a bite mark in this rubber like substance. 0/5 The Parmesan truffle fries are not half bad. The fries themselves are basically store bought frozen crinkle fries, but I will give them credit for using real fresh parm gratings. The truffle sauce was delivered nearly frozen. I'm not sure if that's for transportation purposes or that's just how it comes but it made the oil separate and just got gross. And didn't thaw well either. Taste was 2/5 Finally the milkshake. Milkshakes are an art, and this was no Van Gough. My last milkshake was the redeeming factor, but this time I tried the strawberry. I've tried every strawberry fast food shake out there, and this was second to last, behind the strawberry frosty last summer. Shake Shack is normally a 4/5 for milkshakes, but this was a 2/5. Go with the classics or try the sugar cookie, but the strawberry is oversaturated with artificial flavors like a cough drop. Overall, this experience reaffirmed my initial 2 star review. Take it from a big man who will eat almost anything, waste your money on something less expensive, and better tasting. Like bicycle tires. read more

Shake Shack I-Drive - Charred Mushroom skin - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

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This was a stop on the way out of town. Service was fast and friendly. Food was exactly as expected and good.

Only giving 1 star because I can't give them 0. I don't know who was smart enough to pick that man as a manager, treating customers like they're dumb, and not trying to help in any possible way. If you can't help but to make a shitty face to customers, you are not capable of dealing with them, and you should definitely not work with something where this is your only job. My friends and I had one simple question about an offer Shake Shack has for Halloween, and that trifling "manager" came to us with the worst attitude I've ever seen one give. The food is just like any other shake shack, but the service would need to be rebuilt from the ground up to even stand a chance of a single star review. read more

Food always amazing and great service and cool setup. All the burgers are delicious and cheesy fries are a must. Must try the Burger and fried sufff cheese Mushroom Portobello. Amazing read more

The food was good. Had a burger, cherry blossom shake, and loaded fries. The food came out quickly. The ordering process was stressful. You place your order at a kiosk. Next visit, we will look at the menu ahead of time. Be ready to order quick! Fun, relaxing atmosphere. read more

So I have heard of the Shake Shack. but there is not one anywhere near me. So when I saw this not too far from my hotel. I had to go. I literally walked 1.5 miles each way! It was worth it! Great location. The service was good. I ordered at a kiosk so I could take my time with the menu. I got the double hot ones with bacon burger and fries. And then a Tiramisu shake. OMG. One of the best burgers ever. Juicy, greasy and full of flavor. I got the bacon cheese fries. They were great. The shake was sweet but good. Overall a clean cool location with great service and amazing food. I cannot wait to try Shake Shack again! read more

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Parents are obsessed with the place so I decided to have a try. I love the overall look of the place. Yes it's a long line however it's worth especially for those cheese fries read more

You order at the kiosk and take a number, then they bring the food to you when it's ready. It wasn't that busy, but it still felt like it took longer than it should have to get our order. The cheese fries are tasty. Generally not a fan of crinkle cut fries, but the cheese makes them good. Avocado bacon burger- wife not impressed I thought my bacon cheese burger was pretty good for a fast food place The kids ate all their chicken bites. The chocolate milkshake was standard- nothing to write home about. read more

Great service, Clean location, Friendly staff. I love how they have options even for hot dogs and were able to accommodate my preference of No Bun by wrapping my burger and hotdog with lettuce. The fries were delicious and crispy, the burgers were well seasoned and juicy. read more

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The best burger I've ever had in my life! Service was fast and the restaurant was clean!

Tried this place out for the first time after adventuring around ICON Park. The Shackburger was great and my friend enjoyed the avocado chicken sandwich with cheese fries. I did try the some of the cheese fries and can attest they were tasty. When ordering from the menu it seemed quite cumbersome but that's to be expected when a worker isn't taking the order for you. Overall good experience and they are open somewhat late for those of us who aren't in bed by 9. read more

Shake Shack I-Drive - Shackburger, Avocado Chicken sandwich and cheese fries - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

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Burger was great, fries were meh, fried pickles were excellent, and the strawberry shake was AMAZING

Something about a Shake Shack is so hard to resist... Burgers, fries, milkshakes that are all super fabulous and served typically swiftly? It equals a very tempting stop. This Shake Shack is part of the Icon Park Village of Orlando, so it's a pretty busy but great spot. There are a million things to do within such a small radius as its also right next to I-Drive - so, a juicy, hot and fresh burger obviously is one of those million things! And we so chose this route. It was a rainy night so eating inside was a good choice. For a "fast food" restaurant it was pretty cute setup, and definitely more attention to details than other Shake Shacks I've been to. They had a shuffleboard game even in the corner that the kiddos loved. Our food was good, and as we expected. Even though it was a steady stream of customers, we didn't wait terribly long. I just feel I can't quite give 5 stars because of how difficult it was to order. I'm not sure if it was just the employee helping us or what, but he seemed to be confounded by the idea that my dad wanted "everything" on his burger. Meaning he wanted all the toppings. Usually that doesn't seem like such a crazy request, right? But this employee was so flustered by the fact that my dad would want lettuce, pickles, tomato, peppers, cheese and more all on just one burger, and he also wasn't super friendly in the way he handled his confusion. It was just weird. So it took a long and painstaking time to order when I really feel it shouldn't have. Some people seem to make everything harder on themselves. But besides this the visit was good enough to come back. On a nicer weather day you could sit on the patio out front where cute strung lights shine the path, and look up at the giant ferris wheel and other busy tourist destinations all within fingers grasp of Icon Park. read more

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We had gone to Orlando and it was my first experience I Shake shack but the rest of my family has had it before. I ordered a plain cheeseburger for my daughter, and it was about the closing time. I remember we had to wait quite a bit. And we got back to the hotel and there were sauce all over her bun. She was starving, but she wanted the bun and she wanted to eat it without the sauce. I tried to call back. They never answered the phone. I don't know where the receipt went. I think grease got all over it. I had been in contact with one other customer service reps. It felt like I didn't go anywhere. If I remember right, I try to go back to the store the next day and they wouldn't do anything about it even with cheeseburger in hand. Turn the emails I had been involved with someone hitting me from behind in a car accident. I had a concussion wasn't able to email back right away and Communication was lost. I do not like the way shake shack handled this. I basically wasted the money and my time. I don't know why we would ever go back. My husband actually was an investor. I thought I would go see what the hype was.. I'm not impressed. I do have lots of videos that I posted pictures but it looks like Yelp doesn't take once I already took from past read more

A 6 piece nugget and hotdog took almost half an hour to make for a to go order. They were somewhat busy, but this was later at night and they seemed well staffed. Considering all of the options in this area, I wish I had gone somewhere neighboring with live music and a bar to wait for the to go food. When the food did come out it was pretty good. They didn't have the right hotdog bun and didn't tell me that until my order was packaged. It tasted fine so no worries there, but seems like it'd best to share when the order is placed. No condiments at all in the bag when I got back to the hotel. To be fair I didn't ask for them, but nuggets and a hotdog should just automatically come with something. I can't see myself going back to this one...tons of great other restaurants nearby. read more

Shake Shack I-Drive - Ice Cream & Frozen Yogurt Near Me - Orlando, Florida

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